Del Webb Reviews

For the price of our Del Webb home I expected a much better outcome. Our sales person & final construction manager we’re TERRIFIC, but the workmanship was HORRIBLE! I will be filling MANY imperfections, sanding, painting & fixing many outstanding issues myself.

Both builder managers Jarad and Helder were very helpful. As I mentioned before, not seeing my new home until the pre-closing orientation, I appreciated all of their correspondence and patience with my questions and requests. I also appreciated the Pulte manager Jen's weekly photos that highlighted my days as I awaited the closing of my NJ home. She has also been extremely helpful and patient with all of my questions. Pulte has a very personable and professional team who made my move and lifestyle change an extremely positive experience. I am thrilled with my new home and the new environment. ... More

Despite the ratings above, I would buy a Del Webb home again, though maybe not a new build. I believe the house is well built overall, but that the finishing of the house was extremely rushed and contractors were not given the proper time to do the job right. The biggest issue with my house is paint, both inside and out. The paint on the inside only has a very thin coat and the metal corner bracing and drywall mud is showing through. Along with that, the paint is breaking down; ie. cracking in the corners, crazing on the walls and subsequently chipping off in spots. Del Webb is sending workers in to repair my items, but when a house essentially needs to be re-painted and they are only working in 2 hour increments, it is going to take a while. Know that even though we were coming up on the year mark for this build, we were not asking Del Webb to hurry this build, we were fine with waiting, but for some reason they rushed the job at the end. My best advice for anyone buying a Del Webb is this. Upgrade the paint if you can get it and afford it. Find a way to visit your new home at least once a month, our sales person sent us pictures, but the things we are having issues with needed to be seen up close. If you decide to buy a home in Mesquite, get Danelle as your sales agent. She works in the Del Webb sales center and is excellent at her job and responding to her clients. She is the reason we chose Del Webb in Mesquite, NV. Overall we are happy with our purchase and can’t wait to move in. We just wished the finishing aspects of the house were done properly the first time and that Del Webb would reinstate the celebration walkthrough that is shown in the videos on line. So far, they are standing behind their warranties and working to make us happy with our home. ... More

Pulte builds a quality home but doesn’t finish it off with quality. Finish paint, door operation, caulking leaves something to be desired. Warranty response is slow and incomplete, leaving owner doubtful that problems will get resolved.

Lots of issues, poor workmanship and finish. Reported several of the minor items and it's been several weeks with no one out to repair them. The A/C is undersized and can't keep up with tx summer heat and pulte won't do anything about it.

5 stars up to getting problems taken care promptly. We have a few issues and it’s being addressed but very slowly and a lot of passing the buck as they say. Overall extremely happy with the house and price just wish after the sale problems were addressed quicker

Very nice experience, Members of the Del Webb team were responsive and helpful. Very few wrinkles in the whole process.

Was a pleasure working with Bill and Brendan through the rough times of the pandemic. Was delivered a great home

I have bought and built many homes in my life and I have to say this was by far the worst experience I’ve ever had. I hate having to say that because I wanted it to be a great experience but it just wasn’t. The Pulte mortgage company experience was horrible. I will not use Pulte in the future.

I am very disappointed with my experience with Pulte. They do not stand behind their word and do not respond to your customer care complaints. There is no pride in the workmanship and no integrity for the customer.

The sales team are terrific. When it comes to the building, the materials are nice quality but the workmanship is sadly sloppy. Trades came in and ruined materials already installed. The master shower head was completely clogged and the master drain was completely stuffed with chunks of debris and would not drain. The shower glass door was scratched. The bathtub in the 2nd bathroom was cracked and scratched. The sink in the second bath has a large amount of silicone dripping out. The tile floors have a large amount of paint, drywall, and grout all over them and look terrible. I've never seen such a sloppy job! None of the windows are straight, so hanging window treatments is difficult. We had to have the outlets leveled as most of them were installed askew. The stove had splashes of drywall or paint on the cooktop that has been impossible to get off. Almost all of the cabinet doors bump into something and have to be buffered. The kitchen sink had a dent in it. The kitchen counter was chipped. The patio door jam had come loose on the outside. After 30 days, many of the repairs are still outstanding. I was very disappointed with the quality of the install. ... More

Took way too long for completion.

This is my 4th new build and by far the worst experience I’ve ever had. From the initial purchase to selection of finishes and through the entire build, closing and first weeks of living here, it has been excruciating.—delay after delay, one serious problem after another, difficulty getting problems addressed. The one positive thing is the wonderful neighbors.

I have a quality built home, and was well supported by all divisions of Pulte involved in the construction and financing.

Delay after delay. The quality and workmanship was sub par for this price point of home. Many of the house components and builds had to be redone due to poor quality or incorrect installations.

The construction process from start to finish was over a year. While that was to be expected, there were 3 different building supervisors during that time. My only comment would be that the scheduling was not the best.

Everything was fantastic during the purchasing and building process. The only issue we had was a lack of details when finishing the house. For instance, uneven cabinets, crooked handles, paint on hardware, floors and grout that we had to clean off after moving in. When one contractor did their job, sometimes they would damage something that was not originally damaged. Everything so far is being fixed though.

Helder was great over the project. He returned calls and met my needs. Mike as well in sales. Having a bit of a problem with attitude of Kellianne at the clubhouse. She needs to have more empathy and help when needed. This is a new experience for all of us. Dealing with someone with an attitude makes things worse.

We had looked at a number of builders and found that the floor plan designs by Pulte just made more sense. They are very open and comfortable. Great for entertaining and living in. Just be prepared for the options, there are many and I wish we had given some of them more consideration.

We had been looking in Jimmy Buffet's Latitudes communities which were all outside of Texas for an over 55 community when we found Del Webb. The Del Webb home designs, features of the community with the lakes, walking trails are what sold us on this location. We are extremely happy with our decision. The design and quality of materials is great. The workmanship finishing quality is no better than a low end builder. Lots of errors, installation damage that had to be corrected. The construction manager and customer care managers have been fantastic and very responsive. They have worked really hard to make things right. We visited the site every week creating a punch list and all of the items were corrected weekly. I have no doubt that in the end the remaining build quality errors will have been corrected. Overall a good experience and no catastrophic problems. The communication has been excellent and would recommend both Pulte and Dell Webb. ... More

Tim is A GREAT FIELD MANGER. Also Shannon is A GREAT WARRANTY maager. both these men responded to my request during the building process (Tim) and after the closed of the house (Shannon) is still working with us on the warranty issues. Ifeel Tim and Shannon are a ASSET to the Pulte Group.

While we love this beautiful community full of excellent amenities, purchasing a home during the pandemic proved challenging due to supply chain issues and a shortage of skilled laborers. Our selection of choices during our extremely short time given with the interior designer was marginal at best and we found our inability to change our mind about anything once leaving that appointment distasteful. Our purchase and building experience was long distance so we had little choice but to rely on Del Webb communications to keep us informed of our progress. Thankfully both our sales representative and building manager were good communicators who worked together to keep us up to speed. All and all despite minor bumps here and there, we are generally quite happy with our new home and are looking forward to enjoying this wonderful community. ... More

Normally, new house closings get delayed. COVID added significantly to those delays for a total of six months after the original estimated closing date. The construction supervisors were/are run ragged trying to get things done on time. Some options were dropped between option selection and construction, but Pulte fixed them later. We love everything about our new house and Pulte has committed to fix the remaining problems.

I think that the builder can do better.

The sales lady in the beginning was not that helpful and gave me NOTHING of information, fortunately she was replaced, Day one (final walk-in) with the emotion we did not see lot of defects in both the apartment as well as in the building: horrible painting finishing (my husband had to repaint), wood floors with holes, wood window cases with crashes, kitchen counter damaged, building doors not working, Garage doors randomly working, Garage extremely durty. I hope this helps