Del Webb Reviews

Am very happy with our results. Can’t wait to retire and just sit and enjoy it!

It’s been a frustrating build. There is no communication, no accountability and several issues that should have been addressed before closing. Of course they tell you they will be addressed but they aren’t. Sloppy workmanship of all trades. No one takes pride in their work.

My latest interaction with Pulte was very good. It was a warranty claim. The problem was addressed in about 48 hours. Considerring everything that is going on that is not bad.

We are so happy that we moved into Del Webb Bexley. The amenities here are top of the line and the residents are very embracing. We love the quality of our home! The upgrades that Pulte gives you are so much more higher end than other homes that we had looked at to build. We got so much more for the money! I would definitely recommend our community over others for home purchase.

Overall, everything went smoothly. The finish of the home was delayed a couple of months due to supply issues but that is happening everywhere. The house is beautiful and the construction manager had great attention to detail. I haven't actually moved in yet so I don't know if I missed anything on my inspection but so far, so goood.

The quality of materials is not acceptable for price of home. I purchased a Spec Home, so no upgrades, but thought the basic level would be good quality. The Pulte sales agent was confused at times and did not have answers. The mortgage process with Pulte seemed to have communication issues between hand-offs/departments. The landscaping looks good until you actually check how trees/bushes were planted and discover uneven ground under grass/turf. When you do a walk-thru, take your time and inspect every inch of home. Some items, you don't see until you actually move in and then you have to deal with Pulte customer care (which is very short staffed and overworked due to number of issues from homeowners). Overall, it was not a good experience. Buying a new home should be exciting and a happy time - not so stressful at every turn you make. ... More

Few minor issues on move it (to be expected). Fixed very promptly.

Ok sad ,disappointed paint ugly, still trying to clean pain up , trying to get things fix have more

the entire process was simple

The home was everything I expected overall, biggest complaint was lack of information. If I didn’t live close I don’t feel I would have known why my home was delayed in being completed. I had to make phone calls to try and get updates.

Excellent experience purchasing my Pulte home. Sales office and construction managers were professional and efficient.

Condo buying experience was simple. I was shown a few models and selected one. I gave a 10% deposit and a few weeks later chose various options and upgrades at the design center. A very painless process.

Caryn was great. There were many issues in the building process that were kicked down the road. many problems were pointed out that would be easy to fix and there was plenty of time to fix them in the building process. At one point the house did not have any work done on it for 3 months. A lot of the concerns were not addressed in that time that could have been done. Alot lot of sloppy work was done with no accountability. This work was pushed of on Mike to do. Mike has been very good at fixing these concerns, thank you Mike! We have had 2 other houses built and the building manager would check the house after each trade was done and have them fix any concerns before they left. At the end of the build there were very few problems. ... More

Moved in house and the list of issues is long. The biggest issue is the house is a energy efficient home. We pay double on our APS compared to our neighbors that have a bigger house. By 500 Sq Feet. Find out NO flashing on back of house. AC not working correct. When you email Pulte no answer. going on 2 months living in house and AC runs at 80 degrees all the time and we still pay $450 a month on APS bill. Not happy with Pulte.

Kitchen cabinets, Kitchen quartz, floors, tile in bathrooms beautiful. Paint and trim finishes terrible. I'm sure we will need to repaint the entire house. Fingers crossed they repair our wood finishes, baseboards, crown, etc.

Purchasing experience excellent process done professionally. However, VERY,VERY dissapointed with completion of home several unfinished areas in spite of same addressed before & after closing. Follow-up as per policy with telephone calls and email to date NO response.

David, my builder was outstanding. However, the subcontractors are not. I had appointments with 3 subcontractors. Two no showed, no called. The one who showed up made the situation worse and will need to come back. If they cared about the job, they would have done it correctly to begin with.

We have had issues with various items in home and we get no responses to emails and no action taken to correct issues. Terrible customer service

Pulte gave us 5 different dates to move in from 12/30/21 to finally 6/6/2022 which cost us way more money than anticipated. Timelines were not met and any communication between us and the Field Mgr Shawn were driven by me not them. We did not get a celebration due to over 1000 items identified to be fixed at the first closing walk through. In fact, they were still there at 8am when we were to have our second walk through. Many items still not completed after move in, the floors (all tile) had adhesive and grout splatter all over them and have been cleaned 3 times after moving in preventing us from putting rugs down and moving in some furniture. Very little Shawn told us was true or on time and only excuses not a plan of action. We are in lot 69 at Cypress Falls, the folks in lot 4 are selling and building with another builder in Venice area. Total disappointment for us. We asked for a set of plans that were here but disappeared and the answer was go pay for them t the city? The outside hose bib and electric box were install on the side of the back of the house instead of on the back owners suite section so we could have electric and water when we put a caged pation in, answer, these things happen? ... More

Our builder Zack was helpful and informative. However our shower glass didn’t arrive before closing. We’ve already had a leaking window due to rain. I am not impressed with the overall quality, fit and finish of the house.

Process began in November 2021. Entire process seemed to drag, hard to get any concrete answers to questions and or timelines. Cost of project went continually upward with no definitive end date. Folks were cordial enough, but pushy at times and unable and/or unwilling to share information regarding timeframes and costs. Once builder decided to move forward and complete home things were fast and furious from May 1, 2022 until closing on June 30, 2022. The mortgage process was painful at times and definitely lacked communication when the process demanded better and more frequent communication. It was apparent at times that we as buyers were not the first priority, it was moving the unit at all costs. The final figures were wrong after we had wire transferred funds for closing and we had to wire additional funds prior to closing at our expense. The closing was a two hour event when it should have been half of that as the final figures were still incorrect and needed to be changed while we sat at closing. We are very happy with the end product at this time, but have yet to move in, we do not expect any major issues. We are very satisfied with our construction manager and highly recommend him to all. We are excited about our new home and eagerly await our move in September to begin to explore and enjoy our retirement home in Florida. I am not trying to be critical, but it seems to me that a multi-billion dollar company and its' subsidiaries can do better moving forward. Thank you ... More

Overall the buying experience was very good. Labor & supply chain issues definitely created delays. The Del Webb/Pulte personnel were open, honest, and did their best to keep us up to date. At closing, we received a high quality house.

German was my sales guy...he went out of his way to create miracles for me. I would highly recommend him. Adam is the construction leader. He is awesome! He communicates clearly, he goes out of his way to make sure things are right. When he says something, he sticks to it and follows through. He was a pleasure to work with.

There were not enough upgrades provided by builder; consequently I had to provide these upgrades myself after COE. The building materials and workmanship seem adequate, but I was disappointed in my last walk thru house and how dirty it was when presented to me. Customer service has been very responsive to items I have found.

I have issues with the workmanship of my new residence and everyone is involved with new buildings and I don’t know how to resolve mine. I don’t expect to wait for the first year review!