Del Webb Reviews

Window sills not finished just chopped off, inside window frames not painted same as wall color, no knobs on bathroom cabinets, paint spatters everywhere including carpet, downspout ran 3’ across from corner to driveway, garage door not painted with 2 coats. Punch list was never completed.

Follow-up by warranty folks needs improvement. The folks who managed the construction were wonderful and did a great job.

Our field supervisor was excellent but unfortunately he had to work with some contractors that were not focused quality people. I think Pulte tends to put more emphasis on getting the job done ASAP rather than allowing time to do a quality job. Everything is put on a schedule and each sub-contractor shows up on his date regardless if the prior contractor had not finished his work. This results in a nightmare for the supervisor as he then has to reschedule contractors to come back to finish work. Painters were horrible. Trim work was fair. Framing was good, Concrete work good, roofing and siding was good, plumbing good, insulation good, hanging of drywall good, finishing drywall poor, hanging of cabinets fair, flooring very good, garage doors good, electrical fair, cleanup prior to moving in horrible. ... More

Painters need some final finish training.

The process overall was good. We had a good sales person and good staff at the design center. One thought I had that I would advise new buyers is to consider what the landscaping package includes. This is the biggest after market expense. If we had purchased the package it would have had a nominal impact on our monthly payment and we could have supplemented after market. Just my thoughts.

I wish that workmanship and materials were separate categories. The materials are exceptional. We have built houses before and were impressed at the quality of the materials from concrete slab to joists and flooring. Workmanship on the other hand is good but not excellent. There is no pride in doing a job well, but seems to be a goal of getting the job done fast regardless of outcome. For the most part we are still happy to be here and feel we have a good home. Pulte could make them all GREAT homes if they would slow down and make workers accountable.

Overall we are pleased with the home build. If there is a negative I would say that the strong demand within Sun City Festival has lead to a shortage of trades for the work and it sometimes reared it's ugly head with either delays or sub par work. Ultimately everything was made right shortly after close and it is a lovely home.

Some areas of quality are questionable.

This is our second Del Webb home. We are very pleased and love the community

Quality house with usual response to issues.

No matter what you observe during the building process, Pulte will make sure that you are satisfied.

The devil is in the details, and it's the details that escape Pulte. Solidly constructed home with an excellent floor plan and very good mechanics. But what you look at when you see the interior of the home is poor trim work, very poor painting prep, and poor quality work on the painting, which is so limited in choices I'm repainting the entire home myself with better grade paint.

It has required multiple visits to resolve a couple issues. Love the layout of the house and 98% of the construction went smoothly. Our construction manager Mike has been very helpful trying to resolve a couple of issues. The subcontractors have required multiple visits on a couple issues that Mike assumed the would schedule and take care of the issue on a single visit. The house overall has met our expectations, this being the 4th house we have constructed in the Phoenix metro area.

The process is taking much longer than i thought it would. The 5 hour drive between homes is hard on me so i have limited visiting the construction progress. Still waiting for fence and fireplace installation to be completed.

We purchase our home in November and so far have been satisfied with the experience. Our Project Manager was responsive and took good care of us during the construction period. We had a long punch list of items requiring attention and they have been taken care of fairly expeditiously. On the other hand some of their policies are inflexible. They will not install dimmer switches on lights and leave all that to the homeowner. Same with ceiling fans. These are the little things that would improve the buying experience.

This is my 2nd Del Webb home. When my situation changed, I checked out Del Webb Dove Mountain and knew I could count on them to build me a quality home. The entire process was very positive. I would recommend Del Webb to new home buyers.

Overall a good experience.

My only concern is that we have a couple of things that need to be addressed but we haven't heard anything about them.

We love our new home! Just wish that we didn't have to pay for some upgrades/additions that we thought should have been included in the base price. Choosing items separately significantly raised the final price of our home. I don't think that we would have as been happy with a "bare bones" home but with all the additions that we chose, we're more than happy. Also, the quality of the workmanship and materials doesn't appear to be as high of quality as our prior home.

My husband and I are happy to have our new Sun City home and have found everyone to be friendly in the process of buying it and having it built. We would have liked a larger garage and an electric stove.

Communications with the solar vendor is lacking. Closed escrow 2 months ago and have received no feedback as to what the delay is. The "upgraded" kitchen cabinets are a disappointment. Love all the open space and walking paths. Club house looks like it is going to be outstanding.

the people here are great. more friendly than any place we have lived quality of construction is fair I would more here again because of the people

The home is beautiful and the customization we did was well worth it. The one area of concern and less than satisfied is the warranty process. While the customer service agent was very thorough and notated all our areas of "need work/repair"; there was a complete lack of oversight when the trade workers came to execute on the directives. Expecting a homeowner to understand and explain the requirements to the trade workers with no construction expertise is not effective and results in inadequate repairs or repeat visits. My homeowner suggestion is that the project manager, or their designee, needs to be here when the trade workers arrive, to ensure clarity of what needs to be done. ... More

Pulte comes out with a survey almost immediately after you move in. Be sure the "punch list" is totally remedied before you rate your foreman.

Building a home with any builder is stressful--done it a few times now and know many who have done so as well. Overall, we love the atmosphere of the community and clubhouse. There are things about the build that we wish would have been better, especially considering the price premium and fact that it is many residents' last homes of their lives. I believe a 4 out of 5 star rating is not Outstanding, but it is a great rating actually.