Del Webb Reviews

Only one bump on the road on some mortgage issues or I would have it 5 stars across the board. We have been in our new home over 30 days and could not be happier. The minor issues were resolved same day and we are working the punch list ahead of schedule.

I believe working with the right manager affects my rating.

Just watching the details and correcting it timely.

Maria and Alexis are Top Notch professionals!!

My team of Lex, Mike, and Debby kept me informed during every phase of construction...were responsive to every question and issue that arose. ***** sells itself with the outstanding facilities, low *****, and quality construction

Consistently helpful and responsive no matter what the issue, concern, or question,

My punch at the end was "lost" and I had to keep pressing for fixes, they finally were done yesterday. Closing was May 7.

We love the spacious floor plan, great location, 10 foot ceilings, and beautiful community. However, in the first few weeks, we encountered the following with our home: Kitchen counter was damages/replaced (twice), cook top was to damaged/replaced, and sink was damaged/replaced all caused by a cleaning crew before we closed escrow. Dishwasher needed to be replaced. Garage floor had to be epoxied because workers spilled paint, plaster, etc on the floor. Plumbing backed up due to "Construction debris" in the sewer lines. Although the builder was responsive; most of this could have been avoided if the different tradesman would just respect each other's work. Our current frustration, is with the heat in our garage. The builder isn't required to insulate the garage; so they don't. The garage door is metal, and has been heating up to almost 120 degrees every day. The walls are also very hot. The garage is unbearable and all of our possessions in the garage in the are in jeopardy of melting or being damaged. Why not just insulate the garages during construction, and add "Insulated Garages" to the list of features? It can't be that expensive during construction. My latest frustration, is the lack of response to an issue I have regarding the ***** dues. I was told when I purchased our home, that there would be no ***** dues for the first year. Many of the amenities (clubhouse/pools/etc) are not available, so we wouldn't have HOA dues for the first year. And, for the first 3 months, I wasn't billed for ***** dues. Then, I started getting bills. I sent a letter to the *****, and they said it would be the Builder's issue. I then sent a letter to the Builder and salespeople, and haven't received a response. Although I am still being billed for ***** dues and am now being charged late fees. The builder hasn't responded. We love our home. The Builder has resolved all of the construction issues (But not the ***** fees). The clubhouse looks great; we can't wait for it to open. The builder just needs to instill into the workers that they need to respect each other's work. If that was done; it would have been a lot easier. ... More

One area for improvement is proactive communication. We found ourselves reaching out to raise questions, concerns, follow up on issues, etc. whilst timely feedback would 've been much appreciated

The building experience was phenomenal. The reps were responsive and very helpful. The only downside was Pulte mortgage who. Both our credit scores are over 800 and we have plenty of income to qualify for. They didn't understand a non revocable personal trust and kept asking for the same thing over and over. Our ***** and finance guy provided what they wanted and it still wasn't enough. We got so frustrated we paid cash and said the hell with them.

Sales office was hands off, could have used more contact. Design studio could use more samples and organize by price. Trades could take better care to clean up and not leave their waste laying around. Took multiple visits to resolve issues. Did not feel like management took our concerns serious. They did follow up on issues quickly, just did not resolve them. Overall, we were able to build a beautiful home. There were some hurdles we had to overcome since Pulte does not change anything and they do not waiver from their process.

30 day warranty required over 10 hours of touch-up paint, caulk, and drywall repair. Gas stove had flames coming out of the dials and needed replaced (went 8 weeks without a stove), bathroom door still won't lock, had to have sliding patio door replaced, stucco is cracking, kitchen cabinet doors are warped, construction manager went on paternity leave during the final steps of the build process, ***** plank needed replaced, design flaw in that laundry room and bathroom door cannot be opened at the same time because they overlap, paid extra for garage seal, but huge gaps in the top and sides of the garage doors. Overall, we love the house… But have to question pride in workmanship, and if Pulte is building homes so fast that quality is taking a hit. ... More

Ok, not great

Details about poor infrastructure for cell, internet and mail service would have been good to know upfront. Poor quality of grass and landscaping. No apparent enforcement of ***** guidelines. A detailed explanation of a lot survey would have been beneficial with a comparison to nearby lots. Advise upfront where Utilities will be placed.

For us, the purchase was more about the community and access to activities than it was about the quality of the edifice. The house seems to be a "good" home but not a high quality building. We are moving from a custom home and I suspect this is commensurate with other home builders in the area and price point. The warranty team has been responsive to small issues we've identified. With the exception of a sidewalk issue, all defects have been addressed and resolved.

It seemed as if our Sales person, Kialey, was bothered with our questions. We're in our mid-70's, have never built a home before, as she knew, but we felt a general impatience and disinterest in her slow responses. We felt intimidated about contacting her. We never heard from her at and after our closing. VERY disappointed working with her. Trevor, our construction manager was very good at his weekly updates. About two weeks after closing, he no longer responded to texts or phone calls. This was disappointing as he was also aware that this was our first new-build. And finally, our customer service/warrantee person, Brian, never reached out to us. It took us about 7 weeks for us to find out we even had a customer service person assigned to us, and how to contact him. SEVEN WEEKS! Why wasn't a text or email sent to us at closing letting us know who our assigned person was and how to contact them? Yes, he was on a four week vacation, but SOMEONE should have told us who he was and how to contact someone in his absence. Since we have met with Brian, everything has been handled with a sense of urgency. We are very pleased with his prompt and professional follow-through. ... More

I had a few issues and contacted Pulte but never got a response and we still have not gotten my 30 days walk through after closing or the the original items on the closing.

Workmanship is not the quality I expected from Pulte homes. Walls are thin, paint and grout where it should have been cleaned. Ghosted by customer service for fixes. HOA unresponsive.

Numerous problems immediately after move-in including: a gas leak; a water leak that involved pulling up floor boards and jackhammering my foundation to repair; HVAC system with broken damper, sealed vents, improper wiring and improper pressure setting; sprinkler system with cut lines; a cracked sink; and numerous other things that were noted at closing inspection and repaired or replaced before move-in. Oh, and a roof leak at the flashing. Be warned - this is a 55+ community and Pulte installed an HVAC system which requires manually adjusting 3 dampers by getting on a ladder each time the system is switched from cool to heat. How thoughtless and dumb is that? I am still "fighting" with DelWebb Pulte Homes about my LVP flooring which was not installed to Shaw specifications and has numerous places where the boards move up and down and create a crunch sound (the plastic underlayment where the concrete was not leveled). Some boards separate at the joint when stepped on. Pulte is telling me this is normal, which it is not. A neighbor has the same problem. Clearly the foundation subfloor was not leveled before installing the LVP. DO NOT BUY A PULTE DEL WEBB HOME!!!!! Floor plan design is great but construction quality is abyssmal. ... More

Kyle, construction manager, was excellent.

Just a few things that should have been more clearly discussed would have made this experience better. Transparency regarding solar expectations, time line if delivery of solar. While I understand solar company is not part of pulte. They are affiliates and who you have contacted with. You should be aware of install times and how much solar costs.. second, the dog park. No dogs want to play let alone walk on dg. It is lacking and needs to he rectified. Facilities not opening and no social gatherings or planning of social gatherings in a del web area is not what I thought we were moving into. I was really looking for a vibrant and social community to be a part of. I am hopeful that once the facilities open this will be improved. ... More

We have been living in our new home for twp months now, and the quality is outstanding. The framing, finishes, and paint work are almost flawless. During our final walkthrough, the supervisor noticed tiny imperfections we completely missed and fixed them in a timely manner. You can truly tell they take immense pride in their work.

Great sales, design, and build experience

Everything was great until the final walkthrough and just after closing. There were several issues that needed to be addressed that have yet to be completed.

My construction manager was extremely responsive and cooperative when issues arose. The cc team was not professional and made interactions with them difficult as if they did not want to help resolve issues. One person in particular was very unprofessional and argumentative.