Del Webb Reviews

mortgage process horrible, agent not truthful quality of home good not customer friendly

The process of working with the sales representatives, Irene was very smooth. I get she gave great advice and helped explain the buying process very smooth. The financing was very smooth as well and streamlined. I was worried about the design process - i did my homework and the design consultant really helped pull things together. The build process was amazingly quick once it got started and completed on time except for the driveway and landscaping. The quality is above average. The responsiveness of any warranty issues has been quick. Overall I am happy with purchase.

I had a Pulte home built 20 years ago. This is a much different company and product than we experienced the first time. The focus now is on speed and profit. The craftsmanship and attention to detail is completely lost in their desire to make money. Our home is essentially a tract home sold at custom prices because demand in the area is high. We are very excited by the promises of being in a high amenities community how ever we are disappointed by the cost and care taken in building the home. Home design options at very low to mid level quality. Base level of everything is toward the lower quality end and upgrades are greatly over priced to take advantage of the buyers desire to have better in the home. There are probably 30-40 homes in process in our neighborhood so you can imagine the difficulty in getting good craftsmanship. Pulte is also extremely rigid in the buying process. They will not make any adjustments that aren’t part of the plan. Just about the only true flexibility you have is where you place outlets, can lights or rough ins for light fixtures and fans. Even this all has to be decided before you break ground and there is zero flexibility after. Overall a very disappointing experience!! Then, once the house is done they beg for perfect score on they’re customer served just like a car dealership does! Unfortunately they tie the poor guy who tried to help to the rating and it can affect their pay! Additionally they control the mortgage and title process all 3 of which have a different, terrible to use portal thru which they force you to communicate and they send there demands of you! All this said, can’t wait for have no yard work and enjoy the amenities! Hopefully this part of the process is much better! ... More

We love this community, it has been very welcoming and there are activities for all. The multitude of green spaces makes it feel very open. Our beautiful home is perfect and we look forward to enjoying many years here.

The entire Pulte team from sales, mortgage group, closing, construction manager, ALL worked together to get us “home”.

Great place to live and enjoy life.

Our sales center rep was thorough and gave us options - not pushy or aggressive. We did hire a buyers real estate agent - lives in the community so knowledgeable -he was with us all the way. Design center meeting was good, lots of choices so do your homework so you have an idea of colors and style. Construction managers kept in touch with us weekly and we traveled in for walk through before closing the framed walls and then for a final inspection. Minor corrections were done prior to closing. And we have a one year warranty for anything we notice going forward. We are happy customers!

From sales to the construction manager, everyone was very knowledgeable and quick to respond to questions and requests for repairs.

Make sure everything is fixed your liking before you sign the papers. There was way too many issues in our house for a bit brand new and they being building houses for a long time. Unacceptable.

Firstly, do not use Pulte Mortgage! The amount of ridiculous letters of explanation was not worth the $15,000 towards a rate or purchase price buy down. Secondly, the community will be nice but the speed in which the homes are built is fast and it shows in the quality of the craftsmanship. We’ve been here 2 months and are still finding small problems with the homes such as windows that don’t lock, missing latch for interior french doors, sliding doors that are cracked and do not slide smoothly, subpar cabinet and trim work. They do respond to our inquiries in a timely manner but it does take a bit of time for our issues to be addressed. The home itself does look nice and is comfortable with a great floor plan. We believe it will be a great community and we hope that the construction of the community center goes well as it looks like the construction company for that project is taking its time. ... More

Buying experience was a nightmare, our contract said the house we bought will be ready by the second week of March, it was ready Jan. 16 and closing Jan. 26, That was two months earlier, I have to sell my house as soon as possible to meet the closing date. I have to reduce the price to sell. It was sold below market value I have to move out of my house by the closing date, so I have to move my household goods to three 10 x 20 storage space. I asked if I can move at least all the big and heavy stuff to the garage of the new house so I don’t need to move twice but Delwebb won’t allow my stuff to be placed in the garage.It was a terrible experience. ... More

Thank you to the whole team at Sun City Del Webb Mesquite NV for a smooth experience from start to finish.

When looking at the model you never get the impression that there is such an upgrade within each of the units. Once you get into the design section, the upgrades are so overly priced and the quality of the workmanship and materials is not what it should be for the Price.

I love the neighborhood,easy and pleasant home buying

Others have already said it!!! Cheapest materials, poor craftsmanship & could care less after they gas light you and have taken your deposit.

Pulte has a great sales pitch. Selling you a lifestyle. The actual build is just rushed. Limited attention to detail. Pulte offers a lot of lip service, but based on my experience, the actions don't support statements. They do not respond to warranty requests to correct flaws. Clearly their only goal is to throw homes up quickly to make money. And to add insult to injury, it is a 55 plus community, yet, minor children are everywhere, noisy and often unsupervised.

Every step of the way the professionalism was exceptional the workmanship first rate

The flexibility in customizing the home is good but needs to be more flexible.

They made it as easy as possible and finished more quickly than I expected.

Our builder was good, everything was ok. The fact that you cant have a pre-drywall inspection is shady.

The painting and finish carpentry is below standard. Closing was not easy when you come out of town, cash deal should have gone smoother.

After a relatively short (1-2 hour) final walk through, our Pulte Contractor noted the items we found, and those items were fixed prior to closing. He promised that the process of repairs would not end with our closing and he would provide prompt service if anything else was found. That was NOT the case. We moved into the house on the afternoon of the closing (no furniture was brought into the house for another month), on 11/21/2025 and almost immediately discovered over 100 scrapes, scratches and small punctures in the new floor, mostly around the island, and unfinished drywall work around where the drain for the pedestal sink in the half bath met the drywall. We took pictures, sent them to the contractor. He came by and took his own set of pictures, while promising quick action on the repairs. The contractor was re-assigned months later with no follow up on our repairs and turned our issues over the Warranty specialist who came by, took pictures, and had a flooring representative come by. The flooring representative took pictures as well. It became immediately clear that all the damaged flooring was not going to be replaced. His only suggestion was that I go to Home Depot, purchase a Wood Finish Stain Marker and attempt to cover all the gouges, scratches and punctures in my new floor. I was certainly not pleased with this response but did as he instructed. The flooring rep. came by on 2/14/26 and the drywall was finally repaired and painted this week (the end of March). The immediate response to addressing these repairs I was promised, as one can see, took over 4 months to resolve. So, in reality, my "Responsiveness to issues" experience rating was generous at 2 stars, where 1 star is probably a more accurate response. ... More

We are truly excited to be a part of the Dell Webb family, so to speak. We have been highly upset about the condition of the home and continue to find poor workmanship on a daily basis. The attention to detail has been nonexistent. When I went to my sales person after stating I was frustrated about the things that were happening, instead of helping the situation, she decided that she would deflect the conversation and say that people were upset about the trash service, knowing that I worked for the company that is at Heathcote Village. I’m actually retired from there, but I thought it was a very unprofessional Comment and one that was not needed. I can see that she is someone that just cares about the sale and nothing else I would love to expand more about our experience if someone wants to reach out. We are also very unhappy with the land department and the customer service department in terms of the trees that were put in to help hide the 10 foot wide walking trail that was not disclosed to us. All the neighbors on the back lots that where we are were unaware that it was going to be 10 foot wide so that a fire engine could get down it if needed. I used to sell for NV Homes and we would have to disclose anything that was going to be placed on the lot or any thing pertaining to the surroundings.T.V., Our sales person, never got out of her chair and never even took us over to the lot that we desired. They have sense put Trees up on our lot that we are now responsible to maintain, but these trees have been eaten by the deer and or are already dying due to the snowstorm that occurred a week after we moved in. ... More

Overall, the purchase process was pleasant. The final walkthrough was disappointing and awkward. This new home had a heater that didn’t work and toilet that would not flush due to cement in the pipe. Both are now repaired.

Our sales experience was terrific with Lisa. And our construction manager Marvin did an absolutely fabulous job. We are very very happy with the condition of our brand new home!!! 5 Stars plus!