Del Webb Reviews

Del Webb responded:
Thank you for taking the time to share your feedback. We're glad to hear that you had a great experience with us. It's wonderful to know that you had a good experience with our team! ^KH

Del Webb responded:
Thank you for taking the time to share your feedback. We’re so happy to hear you had an easy and enjoyable experience and are loving your new home and community. Welcome home, and congratulations on this exciting new chapter! ^KH

Del Webb responded:
Thank you for taking the time to share your experience. We’re glad to hear that Ashley, Ben, Patrick, and Eddie were all cordial, professional, and helpful in resolving your concerns! We truly appreciate you taking the time to recognize their efforts and are happy to know you’d work with them again! ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear that your experience with Del Webb, from building through warranty support, has been top rated and met your expectations. At the same time, we’re very sorry to hear about your experience with Pulte Mortgage, as professionalism and respectful communication are extremely important to us. Your comments are taken seriously and will be shared with our team, and we appreciate you taking the time to be candid about both the positives and the areas that need improvement. ^KH ... More

Del Webb responded:
Thank you for sharing your feedback. We're delighted to hear that you had a smooth and seamless experience with us! It's great to know that David was a pleasure to work with. Congratulations on your new home, enjoy! ^KH

Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re glad to hear that Sam worked hard to accommodate your needs and that Lacy has been responsive and supportive in addressing your concerns. We also appreciate your candid comments regarding materials and workmanship, as this feedback is important to us. Thank you again. ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear that our team has been honest and responsive throughout the process and that all promises were kept! It’s great to know the warranty and construction teams provided top-notch follow-up. We truly appreciate your trust and are so glad you’re happy with your decision to purchase with Del Webb! ^KH ... More

Del Webb responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointed you are, especially given your extensive experience with new construction and the expectations that come with it. The issues you described—ranging from sales communication and disclosure concerns to construction oversight, workmanship, and closing-day frustrations—are not acceptable and fall short of the experience we aim to provide our homeowners. We regret the stress and loss of confidence this has caused and appreciate you bringing these concerns forward. We would like to make leadership aware of your experience for their review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Del Webb responded:
Thank you for sharing such kind feedback. We’re glad to hear that Daniel was honest, responsive, and truly committed to doing his best for you, he clearly made a meaningful impact! While we understand how much he’ll be missed, we appreciate you taking the time to recognize his dedication and support. ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're very sorry to hear about the ongoing issues with your cabinet, door, molding, countertop quality, and the condition of your driveway and backyard. We understand how upsetting it is to feel that promised repairs and follow-through have not been delivered. Your feedback is important and we want to escalate your concerns to our leadership for their review, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Del Webb responded:
Thank you for your feedback! We’re glad to hear you had a great experience working with the team during the build process. We appreciate you taking the time to share it! ^KH

Del Webb responded:
Thank you for taking the time to share your feedback. We’re truly sorry to hear how disappointed you are with your experience, as this is not the level of quality, transparency, or respect we strive to provide. Your concerns regarding workmanship, communication, fees, design center experience, and construction oversight are taken very seriously, and we regret the frustration and loss of confidence this has caused. While we’re saddened that your experience led you to this conclusion, we appreciate you bringing these issues to our attention and would like to make leadership aware if there's still unaddressed concerns.

Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear you feel your home is well built and that our team exceeded your expectations. We appreciate you noting the concern with the sliding glass doors and your perspective on upgrade costs, as this kind of feedback is valuable. ^KH

Del Webb responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointed and frustrated you feel, as this is not the experience we want for our homebuyers. We understand your concerns around expectations, options, costs, and the importance of clear communication throughout the process, and we regret that this was not handled in a way that felt transparent or supportive. Your feedback is important and will be shared with our team as we continue to work on improving communication, clarity, and the overall customer experience. ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear that your contacts have been helpful, friendly, and responsive so far, and that your overall experience has been a good one. We understand your concern about future warranty responsiveness and appreciate you sharing it. If there are any unaddressed concerns within your home, we'd like to learn more about them. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback. We understand your concerns regarding limited options and pricing, and we’re sorry that the offerings did not meet your expectations. Your comments are important to us and will be shared with our team as we continue evaluating how we balance home design options, customization, and value for our homeowners. Thank you again. ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear you enjoyed the entire process, from purchasing and selections through the build, and that any minor issues were addressed promptly. We truly appreciate your kind words and thank you for choosing Del Webb! ^KH

Del Webb responded:
Thank you for taking the time to share your experience. We’re glad to hear that your construction manager was very responsive in addressing issues and that the building and closing timelines were accurate. We appreciate you taking the time to share your feedback and thank you for choosing Del Webb! ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback. We're delighted to hear that your homebuying experience was a positive one! We appreciate your kind words and wish you the best in your new home! ^KH

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear that everything went extremely well and that any issues were resolved quickly and fairly. It’s great to know the process was smooth from start to finish, and we truly appreciate you choosing Del Webb! ^Kh

Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear that your second homebuilding experience in Sun City was far superior and that both your project manager and salesperson made such a positive difference. We truly appreciate your continued trust in Pulte and wish you many happy years in your new home! ^KH ... More

Del Webb responded:
Thank you for sharing your feedback. We’re glad to hear you had a positive experience overall and that our build manager and sales representative were responsive and helpful! We appreciate your comments on the craftsmanship, as well as your thoughtful feedback regarding materials and construction details. Your input is valuable and helps us continue improving the homebuilding experience. ^KH ... More

Del Webb responded:
Thank you for sharing your feedback. We’re glad to hear you had a positive experience with your builder and appreciate you recognizing their knowledge and helpfulness! We also apologize for the delay you experienced during the underwriting process and appreciate your patience. Your feedback is valuable and helps us continue improving the homebuying experience. ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear that Danielle and Brett provided first-rate guidance and support throughout your homebuilding journey! Making a major life event feel less stressful is exactly what we strive for, and your 10-out-of-10 recognition truly means a lot. We appreciate you choosing Del Webb and wish you all the best in your new home! ^KH ... More

Del Webb responded:
Thank you for taking the time to share such detailed feedback. We truly appreciate your recognition of our project management and sales teams and are glad to hear you felt supported and treated fairly when issues arose. At the same time, we understand your frustration with material choices and the lack of flexibility around low-cost, high-value options, and we appreciate you outlining these concerns so clearly. Your insights are valuable and will be shared with our team as we continue evaluating product standards and opportunities to better balance cost, quality, and long-term homeowner value. ^KH ... More