Del Webb Reviews

There’s not enough options to pick from. The yard there was no option Had most of our home tidied and didn’t receive the right color of tile Been easier to put in the back patio before moving in. We didn’t get our garage doors painted

Let me start by saying that we love our new home, our community and the environment where we are now living. Del Webb has put all of the basics in place for an outstanding place to retire either full time or seasonally. It is important to know that you are buying a production home, not a custom home. They have some lovely customizations, that we got (many were priced very competitively), but it is still a production home. Pros - The layout of the home, well thought out and planned. - The high ceilings and doors really make a difference. - Simple things, like the number of outlets, really helps! - The "bones" of the house are good (the foundation, CBS walls, etc.). - The organization to help you close and move in to the neighborhood was excellent. Cons - Promises were made on communication that never happened. I learned more about the status of our build from he county building inspector online than from the project manager. Communications is just mediocre and needs improving. - They have so many subs that the individual subs only care about their project. If they break something that is another area, it remains broken until someone who cares fixes it. We had a broken (truly broken) kitchen cabinet 3 weeks before close, we are now 6+ weeks post close and still not fixed. - If you move into an area where they are still building, be ready for CONSTANT trash in your yard (not just dirt or construction debris, but empty cans, bottles, etc.). ... More

Overall the home is nice but there are many little things that need attention. They did not pay attention to detail. I realize they have many companies building these houses, but the quality is not up to par for what you pay.

Sales person did not clearly explain all options. Quality of workmanship & materials is not very good. Homes are built in a rush. Construction manager was transparent and good communicator.

Do not ruch thru final inspection, take the time to inspect all doors and windows for security and weather proofing. Railings will NOT be painted so be prepared for that. Landscaping is very haphazard in detailing what plants, trees and type of grass you have. Orange tube with wires will be hanging out of your home.Might have both outside water facets on same side of house. Inspect EVERYTHING

Fixed shelving in the panty is impossible to deal with. Can not fit small appliciances for storage such as a Kitchen Aid mixer or bread maker. Kitchen draws are not deep enough many appliances. No drawers in two of the bathrooms. Linen closet door is extremely small. Laundry room door can not be opened all the way without hitting the dryer, needs a design change. No pride in workmanship on those working on the house. Flooring has spots of "glue" throughout the entire house.

Everything was good until the end then Pulti rushed the trades to finish . The floors are filthy still after 2 months . You want to clean them now after we moved in . We were told we would be fined if we don’t close . We did and got stuck with repairs All because you want your numbers to look good for the month .If you protect your finishes you will be successful

The buying process with Art was great. However the selection of options was very limited (supply chain issues?). Jason has been great as construction supervisor. However, he has been dealing with poor quality control by subcontractors and subsequent timing to address punch list issues. Overall we like the home and everything the neighborhood has to offer!

Well built home--finishing work leaves a lot to be desired. Followups on things to be fixed have been slow.

Overall a good experience. $500k doesn’t buy what it used too.

It has been a long process with some bumps in the road. I must say there has been a recent turnaround with very good communications and actions. We are nearing the end of the list of open issues. Good recovery.

We bought in phase 2 in Del Webb Bayview. Signed in April and closed in January. Our construction foreman, Ben, was wonderful. We love living here but be prepared, there is a lot that isn’t included and it adds up. No refrigerator, washer, dryer, blinds or shades, and no light fixtures. Also no lanai enclosures. There are much better incentives now than when we signed up.

As soon as the stone was laid, we pointed out that 2 of the top stones didn't meet at the corner. We were ignored until a week before closing when we threatened to walk away from the deal to get the improperly laid stone fixed. Similarly, we pointed out an area of standing water behind our property before the sod was installed. Again, we were repeatedly strung along until I wrote to the county. The swale is now supposed to be addressed by April 15. No one told us when we picked out our fixtures that no racks for hand towels would be placed in any bathroom other than the master. They are $21 on Amazon. For an $800+ house, you could have installed hand towel racks in the other 2 bathrooms. Likewise, it was needlessly annoying making us hire subcontractors to install the ceiling fans, dining room fixture and electric car charger. We love our home but expected higher quality workmanship for the price we paid. ... More

Communication when building the home was spotty at best. Love our house once it was completed.

House has some issues, but overall satisfied

We love the house. BUT. Models have at least $200k in upgrades from base price. They grossly exaggerated expected closing date. They need to improve their responsiveness. Emails and calls often not acknowledged. After closing, it was as if we disappeared. Didn’t get a thorough punch list. We identified items that have been ignored. Linear fireplace set too high. Exterior doors that wouldn’t lock. No meter for irrigation (supply issue) that wasn’t pointed out to us. And more.

I would recommend having the walk through prior to closing the day before closing in consideration for all the buyers that are traveling from out of state.

Our salesperson was very good to work with. Very experienced and great communication. The build time took longer than expected. There were very few options to select from for cabinets, paint color, flooring options, etc. probably all due to supply disruptions. Our real dissatisfaction was with the construction manager originally assigned to our home. He was very difficult to work with, would rarely follow up with emails or phone calls. We requested a new manager to complete our build and this person was fantastic and wished we had him all along. I’m looking forward to living in the house for a year to evaluate how the quality and construction holds up. ... More

We looked all over San Antonio for a new home and made over final decsition to by in the Del Webb community. It took longer to finish the home then originally projected. We were not given the slab inspection from the builder and didn't meet with anyone until we made a few phone calls. Finally we meet with Matt on site and stated going over things and did a frame structure inspection. Matt was very polite and helpful with all our questions and requests. We had to keep pushing back our move in date due to many delay which we understand but can only accept so much. After moving in we were disappointed in the damage caused by all the different workers coming and going from the house that in the end cost Pulte Homes a lot of money. Damage to the stainless steel kitchen sink, stove hood, tile flooring, kitchen and bathroom cabinets, walls and trim etc… Next we work with Justin who came by and listed to all my concerns and took pictures and documented everything and said he will take care of these issues for us. Well we waited a few week and did not hear a word from anyone. I call to find out that there was a layoff and Justin was gone. Then I received a call from Gabe who has been wonderful. He rechecked all my concerns with me like Justin did. Gabe has done a wonderful job and has not left us high and dry. He is a real pro and is honest and we love working with him. My biggest concern now is the I am working with Airtron Heating and air conditioning to have the fresh air box moved out of the garage attic and into the inside heater room which is where it should be. My private inspector pointed this out to me. Airtron has been to my home three times for other issues and told me they will look into it. I finally asked for a supervisor. Christen from Airtron came out and said he would move it after I had him look at another home like mine to verify what I am saying. Airtron subs out the installation part and mine is missing the installation around the ducting and it looks like a 3rd grader did the finish drywall work on the base and wall inside the heater closet. it has been almost two week and no word. I call and spook to the call center and was told they will call me back and I have left messages to be in the phone queue for a call back, and nothing happens. I paid top dollar and feel ripped off on this issue. Also my property did not get a fence installed accross the back yard of my home. The metal fence stopped at my neighbors home. Why should I have to pay for a fence when everyone else has one. I have been told that this is the why Pulte does it. I deserve a better answer that. We moved into our new home with higher expectation and turns out that there was more to deal with then expected. I feel like I have been working full time to stay on top of issues so they don't fall through the cracks. We are finally seeing the light at the end of the tunnel. I hope the best for future buyers and hope this will provide some help. ... More

Buying was great. Quality of workmanship was very bad and many repairs are needed. Despite these issues, I like the house and am glad I moved here.

Great until we moved, less so since.

We bought a "spec" house and were able to see everything prior to purchasing the house. Pulte employees have been pleasant however, we notice the warranty dept has been slow to address our issues. Primary issue is the warranty on the HVAC system from Lennox. Our Pulte warranty representative is supposedly Jeff however, he was on vacation thru the holidays and Jim covered us for him. All went well (roof shingles repaired) but when I tried to register our HVAC system I found it was already registered to someone else (name unavailable to me). Jim checked our serial numbers again and they were correct. Both Jim and I emailed Lennox about the issue. Jim tells us that Jeff is still our rep but he is emailing Lennox weekly about the issue on our behalf. So far, we have yet to hear from Jeff. Since HVAC repairs can be pricey & we want to be sure we are covered, I emailed Jim asking that he call Lennox. He emailed stating he would approximately a week ago. So far, we haven't heard the outcome of that call. It is now two months since we closed on this house. Additionally, we received a mailing stating that the warranty on our Kitchen Aid stove expires April 12th, four months after our closing date of Dec 9th. How can this be? Was this also registered to someone else? This doesn't seem right. I hope someone can straighten this out so we don't have to put time and effort into resolving this any longer. Your help is greatly appreciated. ... More

Construction Manager and Sales Manager were solid. Warranty Manager was in over his head.

I was initially enthusiastic about building a new home, but as months dragged on with no progress it was obvious that my home had “fallen through the cracks.” Eventually the building supervisor was replaced and it got back on track. There were numerous little things still undone, but I was encouraged to close, assured that these would be taken care of asap. It,s been more than 2 months and I’m still waiting. Now I’m told these construction issues will be treated as warranty problems and not addressed for 10 months! It’s really taken the joy out of a beautiful new home.

Have been in our new home two months and still have not been able to get a list of things fixed when some should have been known and corrected before settlement. Still waiting for dates to correct the issues after e mailing three times