
Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 8620 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Del Webb
- Anonymous
- Verified HomeBuyer
- March 27, 2019
- Wilmington, NC
The sales and marketing people are at the top of their game. The building crew/foreman are average. I have had a few issues, and they are eventually worked out, but it is slow going. It seems that they are concerned with getting these homes built quickly, and that is the priority.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
So far so good.
- Peter S.
- Verified HomeBuyer
- March 19, 2019
- Albuquerque, NM
We've been in the home a month and 1/2, and have not discovered any major issues. A few minor issues were discovered and were dealt with right away. So far our experience has been very good.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Del Webb - We are pleased with the experience.
- Thomas L.
- Verified HomeBuyer
- March 12, 2019
- Fishers, IN
We are pleased with the experience. Only real complaint is with warranty website. We left message when roof damaged. Waited 2 days as website stated and then called. Was very rudely told that it is 3 days no matter what website stated. Called on third day and no record of our original input. Had to start process over. Thank goodness for crews on site that noted severe damage and got it taken care of. Now our roof is again missing shingles and we have to start system again.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Nice neighborhood, common areas are beautiful
- Mark K.
- Verified HomeBuyer
- July 15, 2025
- Mesquite, NV
We are happy with our new home. Love the community and amenities
Del Webb responded:
Thank you for providing feedback for us. We are so glad to hear that you are loving your new home and community, including the amenities! Congratulations and welcome home! ^KH
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Vito
- Vito V.
- Verified HomeBuyer
- June 18, 2025
- Immokalee, FL
Overall the experience was fast and comfortable. Our salesman Bill was very knowledgeable and helpful in making sure that this was the right move for my wife and I.
Del Webb responded:
Thank you for sharing your experience! We’re so happy to hear that the process was fast and comfortable, and that Bill was able to guide you and your wife every step of the way. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Endeavor
- Ronald J.
- Verified HomeBuyer
- April 24, 2025
- Buckeye, AZ
There are several things I would do differently if I had the opportunity to build a new home again. I would like more than four hours to go over all of the selections that you have to make at the design center. When you are selecting your flooring, cabinets, electrical and lighting and are new at this process it is very overwhelming. Now that I’m in the home I can think of several items I would have chosen that we weren’t even aware of at the time. I’m not impressed with the appliances as the microwave broke in the first four weeks of owning the house and trying to deal with Whirlpool was a ...
Del Webb responded:
Thank you for taking the time to share your feedback with us. We are sorry to hear that some aspects of your process didn't meet your expectations, especially around the design appointment, appliance issues, and repair process. We're glad to hear that you're ultimately happy with your home, and we appreciate your patience as we work to resolve your concerns. Thank you again. ^KH ...
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Del Web is a very credible builder
- Kenneth C.
- Verified HomeBuyer
- April 16, 2025
- Melbourne, FL
Working with Katie was a pleasure. We were kept informed all the way through the process.
Del Webb responded:
Thank you for taking the time to share your feedback. We are thrilled to hear that you had a positive experience working with Katie. It's wonderful to know that she kept you informed every step of the way! Enjoy your new home! ^KH
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
We had a great experience with our project manager, Jordan!
- John D.
- Verified HomeBuyer
- March 12, 2025
- Parrish, FL
Jordan did a great job with weekly updates on our process.
Del Webb responded:
Thank you so much for the wonderful review! We are thrilled to hear that you had a good experience with Jordan. Our team strives to provide responsive and helpful service, and it’s wonderful to know that we met your expectations. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Follow up about problems not the best
- Christina T.
- Verified HomeBuyer
- March 12, 2025
- Ocala, FL
Our contractor and community service guy were great but following through with things isn’t their strong point. It seems once the build is over they have so many others to build that new buyers don’t get the attention they deserve. Still waiting to hear about 4 problems. Two quit big and although they came to check it out promised follow through Have yet to be done.
Del Webb responded:
Thank you for taking the time to leave feedback! We apologize that our communication has not been up to par and would like to make leadership aware of this situation. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 2
Kept us informed through out the process
- Daniel B.
- Verified HomeBuyer
- March 05, 2025
- GREENSBORO, GA
We were very pleased by the way everything was handled during the whole process from the first visit through the closing.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
The builder does not comply with the City Site Requirements for windowed doors and color schemes.
- David B.
- Verified HomeBuyer
- January 22, 2025
- Fuquay Varina, NC
The interface with staff was excellent.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Doug
- Douglas S.
- Verified HomeBuyer
- December 25, 2024
- Mesquite, NV
Workmanship could be better. Taking a month to replace tile and fix baseboards
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
Workmanship
- Sylvie G.
- Verified HomeBuyer
- December 25, 2024
- Henderson, NV
Workmanship inside the house is fair. Looks like the things were done in a rush, not paying any attention to details. Very disappointed with the paint job done inside the house. Having painting redone at this time, doors , baseboards , walls . Found paint smears and drops all over our expensive floor tiles. Careless
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
We had a great experience with the builder. The builder updated the progress of the building process. Our home was completed on time.
- Hiranthi J.
- Verified HomeBuyer
- December 07, 2024
- Hatfield, PA
We love our new home. We also like our community and everyone is very friendly. The home buying experience was flawless since all concerned was communicating with us all throughout the process.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Overall good experience, but lots of issues
- Russell F.
- Verified HomeBuyer
- December 05, 2024
- Georgetown, TX
If you want to build in Sun City you don't have a choice - it's Pulte. We found the design experience difficult as the design center online has a good number of selections, but "no image available" on most items. This makes it very difficult if you are building from out of state. Quality seen at the initial walkthrough with framing, plumbing, HVAC in place was concerning. Detail work at the finish was inconsistent and not good in most cases. Main issues that will be expensive and time consuming to repair - 1) flat paint on all walls, including bathrooms. The company has to paint all the walls ...
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Mark
- Anonymous
- Verified HomeBuyer
- November 30, 2024
- Melbourne, FL
The labor force in the field don’t take pride in what they do so the quality of their products and services suffers
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Everything has been great except for the landscaping
- Morris D.
- Verified HomeBuyer
- November 22, 2024
- Willis, TX
Grass is very uneven, and no attempt to fill in gaps between squares of sod. Yard appears to not have been leveled before sodded. One hedge row has two different kinds of plants, apparently ran out of one kind and finished with another. Also around transformer, one shrub was left out of the ground, and another was planted with roots exposed and is dying. I've notified three different people of these issues, and the only action was a half hearted attempt to level the worst of the uneven places in the sod.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Upper portion of wall oven not attached to cabinet frame. Resulting in the top of oven coming away from wall and racks sliding out upon opening. Still waiting for my refrigerator 2 mo. after closing.
- Lorraine A.
- Verified HomeBuyer
- November 04, 2024
- Port Saint Lucie, FL
Check the home with a fine tooth comb because if you find something later it is not easy to have it taken care of in a timely manner. Workmen excessively sloppy and leave trash and debris which covers storm drains preventing rain water from dispersing causing flooding.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Confident, qualtiy, and a great end result
- Mark E.
- Verified HomeBuyer
- October 04, 2024
- Okatie, SC
MIke was great and very responsive. When the site Manager is looking out for your best interest you know the end product will be good. There will always be some little things, fortunate for me, there was nothing big or worrisome. Thanks y'all
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Your mileage may vary
- Dennis J.
- Verified HomeBuyer
- October 03, 2024
- Henderson, NV
In general it was an overall good experience. The build quality of our home was lower than past builders we have used. Cracked countertops, misaligned joints, lots of caulk to fill in excessive gaps. Upgraded cabinets are still cheap particle board. Floating cabinets were not secured properly needed repairs. Paint was water thin and builder painted around hardware on doors and electric trim. Seeing other homes being built next to us, it's kind of amazing Pulte is able to get these homes ready for the buyer. TRADES do not clean up, dust, debris, and garbage is left every ...
Total Score 4
Quality 3
Trustworthiness 5
Value 3
Responsiveness 4
See review below.
- Thomas R.
- Verified HomeBuyer
- September 26, 2024
- Clermont, FL
Detailing on the house could be better. For instance, painting only has one thin coat on the walls and doors. If you wipe the wall or doors to clean a mark the paint starts to come off. Stucco needs repair in patio wall corner. All reported but slow response.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Fair
- William E.
- Verified HomeBuyer
- September 26, 2024
- Sterling, VA
To many players in process. Not easy to keep track of scorecard.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Stay in communication with construction manager.
- Karl H.
- Verified HomeBuyer
- September 14, 2024
- Port Saint Lucie, FL
We were able to visit the Homesite almost daily during construction so we caught many items which would not have been addressed if we were from out of state. 2 months later we are still trying to get kitchen cabinets repaired/replaced. But, we really enjoy our home and the community.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Mr
- Robert S.
- Verified HomeBuyer
- September 14, 2024
- Summerville, SC
The house is very nice. The workmanship is just okay. Pulte should provide an independent QA/QC company once house is complete. They should also provide a house cleaning service to clean the house from top to bottom before purchase is complete.
Total Score 4
Quality 2
Trustworthiness 4
Value 4
Responsiveness 5
Good
- Robert S.
- Verified HomeBuyer
- September 10, 2024
- Fuquay Varina, NC
For the most part everything has been good but we are still waiting for someone to get back to us regarding issues we are experiencing with our landscaping. It is very frustrating when no one returns your calls!
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
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