Del Webb Reviews

Very positive experience. Matt was knowledgeable and responsive to my needs. I highly recommend him as a builder.

As is the case in any large purchase, there are issues that come up. The resolution of these issues is what differentiates Pulte from the rest of the pack. I was very impressed by Madina's commitment to resolve and advocate on our behalf to work out a solution that was mutually beneficial to both parties. In addition, there were supply chain issues with our floor and we needed to change the floor. Another floor was chosen and even though the new floor was an upgrade and more expensive, we were not charged the difference. Pulte is a company that demonstrates appreciation of its customers! This is very rare today... ... More

The sales experience was great but would have liked more information/instruction on the smart home options. Building process was good but rushed at the end. Not everything was done before we walked our home before closing.

I'm going to put my comments into context of purchasing and building home during an extremely challenging time of Covid, supply chain issues and labor shortages. Our home took exactly one year to construct. Pre-Covid homes were built within 5-7 months. With that said, we were surprised at the lack of quality of materials and craftsmanship for a home in our price range. The attention to detail was lacking, simple mistakes would not have been corrected unless we brought it to the attention of Pulte and the quality of materials was well below our expectations. In particular, the cabinetry was far below standards we enjoyed in the Midwest homes we have built and lived in throughout the decades. Pulte needs to completely rethink its approach to the quality of cabinetry they put into these homes. Clearly they are trying to maximize profit over quality. Our first construction manager was a very poor communicator and ended up leaving the company. His replacement was actually quite good and gave us the best level of communication we had throughout the process. Pulte senior management should have communicated far more than they did throughout the building crisis in 2021 and 2022. All we received were an occasional "form letter" eMail about the wonderful experience of building a Pulte home. Instead of proactively reaching out to their customers to let us know what the challenges were with delays, supply chain problems and labor shortages, they hid behind their construction managers to do all of the dirty work and tough communication about delays and shortages. In our community Pulte also stated they were not going to build any additional golf courses or amenities. This would put our community greatly behind other Del Webb communities in terms of the number of golf holes per homes, amenities per home, etc. There is a significant grass roots effort in our community to force Pulte to live up to what they promised their customers through advertising and sales pitches throughout the years. Despite our frustrations with the building process, we hear worse stories from people we've met who built in other communities with other builders. Do your homework before you buy. In the end, it's the people we meet in the community that will make our experience good and hopefully the pain of the construction process will fade over time. ... More

Nocatee Del Webb is a sweet spot in NE Florida! Because of that it was rather frustrating to purchase and build. After a very long process… I have to say we’re very happy with our new Del Webb home!

This is the 4th Pulte home I've lived in. We went with Pulte because we've always had pretty good luck with this builder. Sadly I haven't had a good experience with this home. Everything was behind schedule by months costing us a lot of additional money. The workmanship was shoddy. I'm still finding glue and paint spots on the floor, cabinet mitered corners are an eye-sore, it's hard to get hot water in the kitchen, the cabinets were full of sawdust when I moved in, the edges of some of my doors are chewed-up, just to name a few issues. I brought it to the attention of the staff and the only response I got was that's just the way it is. (and Covid, lack of workers, etc... excuses for the reality of over-selling in a hot market). This reminds me of when Pulte got kicked out of Michigan years ago for building violations. Bottom line, I have a home to live in and I have to make the best of things, but I'm disappointed with this experience. ... More

The process was well defined, and the Pulte Group works well together in making sure each step of the way you are informed of your options and requirements to keep the process on schedule. The staff does a great job of following up on an issues that arise and resolve them in a timely manner. We are enjoying our new home - we made a great choice with Del Webb!

We recently moved into our new villa in Del Webb Bayview and love our new home! The home building experience was exciting and our field manager Max did a great job keeping us updated and informed of the progress! Our sales person Michelle also stayed involved and helped along the way! There are always a few issues that need to be addressed after move-in and so far Natalie and Joey have been very helpful in getting these things done! Everyone we’ve been in contact with at Pulte has been attentive and friendly, and they truly strive to keep us happy in our new home!

Closed the house on 5/18 with a list of unfinished items. Supervisor wrote the list. Today 6/12/22 no one came or return my messages. Very unhappy with the experience

Overall a positive experience. A few nagging issues, one electrical that I can't seem to get fixed.

The community amenities are great, the build of my home another issue, the trades Pulte has working for the company building these homes should be all fired , start new with people that are experienced in drywall, electrical, plumbing, laying tiles. Should be a no-brained, maybe when the home is completed there might not be a lot of problems wrong. I am not the only one complaining. The meridian club house is awesome, but that’s not where I live, I expected a better finish from Pulte homes.

I moved in with parts of the house still needing last minute touch ups. They were notified & im still waiting months later. I should’ve demanded these things finished before I moved in, but, I was promised they would be taken care of asap, still waiting.. all they do is give me excuses as to why it’s taking so long & tell me that some of the issues aren’t there problem. Many home owners here say the same is happening to them..

Our home is beautiful!!! The same home in Las Vegas is double the price paid. Full CBS construction and high quality finishes. Our Salesman Darren is the best and kept us updated during the construction. Due to supply issues related to the pandemic, our home was delayed by 3 months. Post closing, Frank our construction manager was diligent to complete all issues. Our neighbors are wonderful and we love living in our new Pulte home!

Bret and the team were amazing throughout our transition to life in Del Webb. Every little details was addressed timely and effectively. Bret is a true pro.

Build took longer than expected. Several issues with the roof that need to be repaired after having a Home Inspection done. Was unhappy with the level of service I had from my original Project Manager Thomas, but I was happy with Anthony who help get the build finished and even came by to address some issues after I moved in to the home.

Extremely responsive. Working within the supply challenges all builders are facing, Mike did an amazing job keeping us well informed and managing our expectations!

We’ve been in our home 2 months and still waiting for things to be redone that we’re not completed correctly the first time. This is very frustrating. We were also promised and paid for a high end microwave oven combo. Instead they retrofitted a table too CHEAP microwave in the space and put in a built in oven. We paid $2300 extra and certainly did not get the appliances promised.

We all know now that buying new construction in the middle of a supply shortage is difficult and nerve racking. With that said we are happy with finally being in our home but not at all happy with the amount of time it’s taken Pulte to address issues of repairs and warranty requests. We’ve been dealing with non working appliances, incorrect windows and patio door screens just to name a few. 30 days into living in the home we found some work to be below standards and feel they were simply overlooked to get us to close on the home.

Had 4 different building managers. 2 didn’t give weekly updates. Lack of supervision of subcontractors resulted in poor workmanship requiring redoing of work resulting in delays. Five weeks after closing home remains incomplete. I do like the lifestyle and neighborhood!

Craft workmanship absolutely horrific and rushed into the closing process into a home that was not even remotely close to be moved into. It’s been six weeks since closing and we still have a multitude of craft coming through to try to fix the inadequacies associated with extremely poor workmanship. Also equally as important, the workers in the area that are working on other homes are very disrespectful and continue to blast their music at a decibel level that can be heard inside the home. This is an absolutely horrible situation.

Overall quality of subcontractors work was below average, specifically painting and electrical

Very poor workmanship, large chips in baseboards just painted over, missing trim on bathroom vanity, still have carpenters paper under stove, grout and paint splatter not cleaned up. Just no pride in their work and absolutely NO attention to detail by field managers and inspectors. Not what you would expect for a new home.

Lots of surprise cost that are NOT included and NOT disclosed until you are in home. Once you close you will never hear from anyone. Warranty issues left for months...still waiting! Wrong info and no one will take responsibility. Original Sales Gal was great and then moved.....

I stand by my first review sorry you guys don't like it when someone speaks the truth. One month in and our list of issues still have not been address no call and no show.

Our interaction with the mortgage company and Ms. Wessen in particular was so terrible it caused us to become so stressed out. and the Project Manager was like 22 years old and knew nothing about construction and ruined our floors.