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Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 8620 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars in All Areas

8620 Reviews in All Areas

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Value 3.9

Responsiveness 3.8

Customer Reviews

New build experience

  • David G. T.
  • Verified HomeBuyer
  • November 21, 2023
  • Okatie, SC

The sales team and construction manager were very easy to work with. The quality of the workmanship is low, mostly because the trades crews seem inexperienced and/or unskilled. I believe this is not just a Del Webb problem, but rather an issue with the available work force in this region of South Carolina. Issues that we have reported have been quickly repaired by Pulte, and to our satisfaction. Overall, we are happy with our decision to build new with Del Webb and Pulte.

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 5

Glad to be here

  • Katherine H.
  • Verified HomeBuyer
  • October 31, 2023
  • Okatie, SC

Our experience was good one. I think our Construction Manager (Kyle)made it so. I do wish sales would have been involved. I’m very glad we were around for the process so that we could ask questions along the way.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

friendly and responsive.

  • Yu-wen H.
  • Verified HomeBuyer
  • October 26, 2023
  • Fuquay Varina, NC

choose a better sales person than what we did

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Not happy with process of going from 1st construction person to another after 30 days as I haven’t even met my next person Alec. I get every body is busy BUT for the building your doing it isn’t going to get better.

  • Pamela H.
  • Verified HomeBuyer
  • October 24, 2023
  • Myrtle Beach, SC

I like it here but not to happy with the process to get things corrected that are wrong in the homes & since continued building is being done this type of things isn’t getting any better, I actually was told to just keep a list & on the 10th month review them things will get fixed, however, that’s not true because they will them have problems so it’s like a viscous cycle. Thanks

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Ok not what I expected

  • Van P.
  • Verified HomeBuyer
  • October 03, 2023
  • Haymarket, VA

60 to get 30 day follow up. Still not done.

Total Score 4


Quality 3

Trustworthiness 4

Value 5

Responsiveness 3

Poor review during early stages of construction due to staff changes, but much improved in the last months to finished project.

  • Ronald E D.
  • Verified HomeBuyer
  • September 28, 2023
  • Westfield, IN

As with most new construction problems are on going prior to closing and continue following that date. However, a rating of “10” from us to sign off at closing was expected. We were far from satisfied with a finished product at that time, but simply wanted to complete that phase of closing. We felt considerable pressure to rate the completed project too high at that time.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

work

  • Robert D.
  • Verified HomeBuyer
  • September 27, 2023
  • North Myrtle Beach, SC

Too long of a response to get things done...workmanship by contractors is just average... BIG DEAL IS NOT ENOUGH DISTANCE FROM ISLAND TO WALL WHERE TV GOES, MAKES GREAT ROOM TO CLUDDERED

Total Score 4


Quality 3

Trustworthiness 5

Value 3

Responsiveness 4

Could be Much Better

  • Dean E.
  • Verified HomeBuyer
  • September 27, 2023
  • Melbourne, FL

Overall construction and sales support was excellent. Communications were inconsistent. Issues linger after closing (such as circuit breakers frequently tripping) impact many homes here and should have been resolved during construction.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 2

Mr.

  • Ghassan K.
  • Verified HomeBuyer
  • September 14, 2023
  • Aubrey, TX

1. I asked for gas dryer connections during the option selection. We got the connections for electrical instead. I ended up having to buy and electrical dryer. 2. I believe the sprinkler system does not have enough and sufficient coverage to all the section of the back lawn. The quality of the sprinkler system was compromised.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Paint and Irrigation System Problems

  • Gordon W.
  • Verified HomeBuyer
  • September 10, 2023
  • Georgetown, TX

The entire experience was excellent until after I moved in and found a few items where the quality of the home was lacking. Several items were covered under warranty and I am not speaking about those. The warranty experience has been find. However, the walls in the house were not painted with semi-gloss paint which is quite disappointing. However, the closets were. It should have been the opposite. Also my irrigation system was not installed in accordance with all of my neighbors and I had to pay $1800.00 to have it corrected. I could not water my trees on a separate zone, although all ...

Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com. delwebb

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Overall Review

  • Terry M.
  • Verified HomeBuyer
  • September 06, 2023
  • Okatie, SC

Very good product but once you pay the customer service goes out the window.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

My Experience

  • John M.
  • Verified HomeBuyer
  • September 06, 2023
  • Bradenton, FL

My experience has been mixed because I love the neighborhood and the people I do not focus as much on the fact that it is built to minimum code standards. It is annoying in the delay in resolving the legitimate issues I have with cabinets and appliances. I find that very frustrating.

Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com. delwebb

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Stressful but Non-informitive Experience

  • Anonymous
  • Verified HomeBuyer
  • August 30, 2023
  • Buckeye, AZ

Overall experience is moderate. The time from initial choice to completion of home is way too long. Like 15 months to closing. Which is Ridiculous. Exposed electrical wiring and open circuits. Wonderful communities. However, the experience takes too long, and overpriced options. Great experience with the General Manager is excellent, keeps customer update on progress regularly, and addresses any questions. Sales person fails to keep contact with the customer after signing purchase agreement. Not a good relationship, nor experience. Recommend hiring a Realtor to interface with Pulte Sales ...

Total Score 4


Quality 4

Trustworthiness 5

Value 2

Responsiveness 4

Great community. I am hoping a few things will change though

  • Anonymous
  • Verified HomeBuyer
  • August 30, 2023
  • Summerville, SC

We had a great experience with the agent and the builder. They did need to fix several items after the two inspections we had. We moved here for the amenities, especially the indoor pool. The outdoor pool is beautiful and there is so much to do in this community. THE INDOOR POOL IS VERY COLD. We are NOT happy that the indoor pool is so cold. We were promised 86 degrees and it is not. It is very cold getting in and no matter how many times we ask to fix, we are ignored. We are hoping they actually will fix this situation because many people are not happy about it and we certainly pay enough ...

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 2

Owner

  • Thomas R.
  • Verified HomeBuyer
  • August 30, 2023
  • OCALA, FL

Slow response to correct defenses in the home

Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com. delwebb

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Construction Project Manager

  • Watson J.
  • Verified HomeBuyer
  • August 30, 2023
  • Griffin, GA

My experience during the construction process was very good.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Personal realtor very helpful for details

  • Jane N.
  • Verified HomeBuyer
  • August 30, 2023
  • Fulshear, TX

Every detail of a new home upon purchasing is alacart and adds money to your bottom line. Homes are listed as a basic home without any of the features one sees in a model. Be prepared. Earnest money is double what most builders require. Be prepared! Having your own realtor is very helpful to look for hidden fees that might be negotiated.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Hoa

  • George J.
  • Verified HomeBuyer
  • August 30, 2023
  • Kissimmee, FL

Terrible HOA total dictatorship can’t do anything in your private backyard without their blessing

Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com. delwebb

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Nice home and hope after-purchase experience with warranty company is positive…

  • Anonymous
  • Verified HomeBuyer
  • August 04, 2023
  • Parrish, FL

Home built quickly and with very few issues. The increase in owners has caused a delay in response time that should have been predicted and addressed (can’t keep blaming COVID-19 four years later, despite the workforce..not wanting to work!). Considering the price we are paying for a home here, response time should be faster.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Great project manager. He did everything right. What bothered me the most was no deviation from plans even if requested change was of NO cost. For example, moving an outlet from planned location.

  • Edward G.
  • Verified HomeBuyer
  • July 29, 2023
  • McKinney, TX

We would like to see more options at the Design center. Also , me and my neighbors would like better quality for fixtures and kitchen cabinets.

Total Score 4


Quality 3

Trustworthiness 5

Value 3

Responsiveness 4

Deadlines were met.

  • Clark W.
  • Verified HomeBuyer
  • July 27, 2023
  • North Myrtle Beach, SC

We felt rushed through the initial stages and were told no changes could be made after initial meeting at the design stage. This is something that could have been explained better as the design choices were limited and training was being held during our design process. Our Site Building Manager was left to explain details that were left out by sales and design. We would have maybe made other choices. Our Site Building Manager was professional and courteous but was placed in an awkward situation.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Kyle

  • Colleen H.
  • Verified HomeBuyer
  • July 26, 2023
  • Saint Cloud, FL

Kyle was very good about getting back to us. He always sent us updates on Fridays. He is very hard working. He always was willing to go the extra mile for things To this date he stops by and asks how things are going.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Construction managers were responsive

  • Margaret L.
  • Verified HomeBuyer
  • July 26, 2023
  • Georgetown, TX

Building time was slow; almost a year

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

None

  • Donald S.
  • Verified HomeBuyer
  • July 26, 2023
  • Mesquite, NV

The value for our house is great! The house was very dirty when we closed.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 2

Del Webb Wildlight Experience

  • Fred K.
  • Verified HomeBuyer
  • July 26, 2023
  • Yulee, FL

Our Del Webb sales agent and building manager were very good. We were disappointed with the landscaping provided in the front of our home.

Total Score 4


Quality 4

Trustworthiness 5

Value 2

Responsiveness 4