Del Webb Reviews

Construction went smoothly and on time but the quality of work leaves room for improvement in consistent high quality. The doors in my home were poorly hung with large gaps that can be seen and open for critters like flies and gnats to invade, which is actually happening and we are having to deal with. Warranty Department is slow to respond and unreliable to consistently address issues expeditiously and completely as opposed to piece meal. Regarding the poorly hung doors, one was addressed but not completely fixed while others haven't been scheduled. This is my second Pulte Home in another Del Webb (previous in Ponte Vedra, FL)community but that is where the similarity ends. Suffice it to say, I am not happy and dealing with regrets moving to Stonecreek. ... More

The sales process went very smoothly and the sales team was always very responsive.

Our salesman Allen, was very knowledgable and helpful and made the buying experience a pleasure. Once we moved to the construction phase, the problems began. Poor quality and workmanship was very evident from the beginning of the build. After closing, it's hard to get Del Webb to repair items. You should be excited and happy to move in to your new home but with Del Webb it's more of compromising and settling.

Overall the experience was great! I had a wonderful realtor and loan processor. My project manager’s were great. My concern is that the house was rushed to complete and as a result, the workmanship suffered but is my hopes that with the Warranty Team, these issues can be resolved.

Very slow on responding, small issues not addressed

Pulte delivered the home as scheduled, and only a few minor issues needed to be addressed during a final walk through of the house. The sales team, the lead construction engineer, and the designer I worked with were all very helpful during the process.

Total lack of attention to finish detail Poor communication at time of closing 6 weeks after close washer dryer still not delivered

We were not present for any of the construction. David would send me photos every 2 weeks and after completion did a facetime walk thru.

The Del Webb people we worked with were all very professional and helpful.

Shoddy craftsmanship, follow up lacking

I love my new home. I am 77 years old and recently widowed. I was fortunate to be able to buy a house under construction. My construction manager, Shanette, and salesman, Stephen, we're very pleasant to work with. When there was a last minute delay with my closing, with Jason's help,, Pulte was very fair to me. My only complaint is trying to get some minor repairs done now that I am in my house. But this community is so welcoming and I am so happy to be here.

Won't bore you with every gripe I have with them, just some highlights. Discovered a survey marker in the weeds beyond what I thought was the end of our yard. It appears that they never finished the entire lot, which not only included weeds, but a large, dead tree. They stupidly decided to sod and seed our yard BEFORE installing the irrigation system. When finally installing irrigation they tore up the new sod in the front yard and basically destroyed the seeded portions. In addition, I made a service request weeks ago and received an automated response that I would be contacted within 24 to 48 hours. That was about 900 hours ago. ... More

From sales through the final punch list, the staff were always available and helpful. Dell Webb/Pulte are more than a home builder. They are a "transition" company. They are respectful for how stressful moving can be and work to keep the buyer informed throughout the process.

Over all a good experience. Have a few issues nothing major and they are taking care of them on timely basis.

Buyer Beware! Pulte craftsmanship is absolutely abysmal. Defects in trim, drywall and painting is a nightmare! So much caulk is used to cover up mistakes. What is worse is that Pulte admits that trim, drywall and paint is the cause for most of the rework. Our neighbors have the same complaints. There is a lack of training and supervision, and no apparent quality control program. All of the work is apparently being done by an army of vendors and the vendors can't get qualified workers. The mantra seems to be build as fast as you can and we will fix it later after closing. The Sun City community is delightful, the amenities are great and the neighbors are terrific. Buying a Del Webb Sun City Hilton Head home is a bit like pushing a boulder up hill with one arm tied behind your back. The blind bidding process to purchase the lot was especially frustrating as the bidder isn't told the value of the winning bid. This would be useful info for submitting future bids on other lots. The winning bidder is guaranteed to overpay for the lot. ... More

The entire process went pretty smooth, there was a couple bumps but they were taken care of. Glad to be in our new home.

For the closing date there were many things for correction in drywall, paint, change toilet top, pavers, cleaning of lanai with water pressure machine, landscaping pending for trees, etc. The construction manager Brian told me to finish all the list in the next days, but I am still waiting since may 12.. He didn’t answer the phone calls and messages left. I travel back to PR during June, I’ll be back in July.

Home took longer to complete than anticipated due to lack of materials available and shortage of workers.

Bought a Spec home and selections were good

I closed on my house on May 20, 2022. The process has been pretty bad considering the fact that I didn’t move in until June 15, because the house had not been completed, there’s still issues with my home that I’ve not been fulfilled the house was never clean, Their still issues with screens paint on the floor, and so on. I was promised that all of it would be completed it never did there’s issues with the patio door, the whole experience has been a very bad one, the folks at the HOA office, are very unpleasant, And that’s just for starters I can go on and on and on but what’s the point nothing is gonna get fixed you get the feeling it is what it is. ... More

Fabulous experience with both Dean (Project Manager)and Ralph (Customer Service Manager). Both went above and beyond in helping us with questions and concerns. Their response time was unbelievably fast and consistent. They made the experience wonderful. We are grateful to have worked with such terrific representatives from Pulte.

There seems to be no commitment to "make things right" after the sale. Absolutely no follow-through on promises made and notes taken for construction faults to be corrected before closing. Six weeks later there seems to be no Pulte/Del Webb commitment to deliver on their promises of a finished product we would all be proud to own. We didn't expect the failure-to-perform after a great experience with the sales and design teams. Despite assurances that pre-closing kitchen cabinet issues would be corrected, and a warranty work-order issued in mid-May, absolutely no action. Similarly, a damaged front door-sweep and threshold to be replaced after closing has never happened (nor has a work order been issued). In early June we showed the warranty service representative pantry shelving spans of 66+ inches installed without bracing making them useless to use without pulling off the side anchors from the walls. In mid-June our master shower drywall repairs - pending from pre-close - was finally finished but our request for the required paint touch-up over the repair work hasn't made it to the work-order stage by the warranty representative. Individually, every one of the Pulte/Del Webb staff have been polite and respectful. But follow-through and probably organization has been very poor. Again, where is the after-sale commitment? Our advice: Don't close until everything you want corrected is corrected. ... More

Angela sales rep was great. Overall, quality is marginal. Tile floor has holes, defects. I have a major gopher issue ruining my yard. No window screens, scratched dishwasher, sewage backed up in my shower and tub the first week due to cleaners flushing cleaning cloths. Outdoor landscaping is minimal with huge chunks of bark mulch looks very cheap. Had screened lanai added, they put screen door directly in my view and not to the side like the model. Keep finding damage everywhere, the contractors were obviously very careless. Warranty guy has been trying to help,

I would not advise anyone to buy in this neighborhood or use this builder. I can only hope things will improve. I can see court action in the future. I was constantly fed misinformation. Their main excuse was supply chain difficulties, but it is obvious it is mismanagement and lack of communication. Their contract was great for them and covered everything that went wrong in their favor, I have met 20+ homeowners and I am yet to meet a happy or satisfied one.

Can’t believe anything said