Del Webb Reviews

Our sales agent, Ian, was a great partner in the process. Very responsive and quick to follow up. Ian is a valuable asset to the team. Closing was a very smooth process as well.

We were extemely pleased with our Constuction Manager, Cory. The supply line problems was a real concern and very frustrating, but we managed.

From our first visit, Marc's assistance and guidance was key in helping us! We love our location, and received a beautiful home in an outstanding community! The Design Team was so helpful and the response to any issues has been outstanding, Our thanks to all who made our beautiful home.

Take your time since the process is long

Love interior of home; layout and finishes. Very disappointed with exterior. Driveway incline makes it very difficult to take garbage in and out. Never in the model or was told there would be steps going from garage into house. The whole reason for buying a single story home is to eliminate stairs. I'm an 76 and if anything should happen where I need walking assistance, I don't know I would handle living here.

Not enough attention and explanation given to detai ls of home and property purchased.. an extra person is needed besides sales to go over fine details in the building and extras in that phase of picking out all the add on's. A great deal of money was wasted on your part , by installing goods before house was in final stage.

Buyer BEWARE! We felt that many things during process were misleading. We were told one thing by sales person, electrical rep, and designer and then were not specifically written either way. In our contract. Oven/microwave combo was supposedly unavailable and we were forced to accept a lesser model right before closing with the the threat of not closing on time! We had no choice. They did similar with order contracted mini fridge for the entertainment center, an expensive extra ordered through them. After closing, getting them to complete at least some of the contracted items has been a fight. The sales center personnel tell us that there is no one to contact who can help the unsuspecting home owner. VERY DISAPPOINTED, thinking that Pulte is a quality, honorable builder! They charged an exorbitant amount of money for extras (ex. Mirrors in bathrooms), kitchen cabinet pullouts, electric. Whenever they made changes, we were not compensated. If we would have requested change order there would have been a $500 cost! We felt rushed through the design process (3 hours only!). Total landscaping package extra so we would meet local code, INCOMPLETE! Their employees are a product from the top down. We asked for someone to contact us personally but no one has bothered! ... More

Lot's of issues with the house once we moved in. House was not built the best for the money we spent. Very disappointed.

Loving the community ane the neighbors

The staff I dealt during the purchase and construction processes were always very professional, polite and responsive, although they did not get into the level of detail I hoped for. The initial purchasing process was good, but it was not stressed that choices to customize would be almost nonexistent. I was shocked at the design studio when there were almost no choices (everything was gray, beige, black or white) to customize my new home’s finishes. During the actual construction I discovered that absolutely no changes to the actual house could be made no matter how minor. These left me very frustrated. Once I moved in, I found the finish work was very poor and the materials (from bathtubs to fixtures to the garage door opener) were the cheapest available despite the very high price tag on the house. I am learning to not look too closely and accept it for what it is - a very quickly built cookie-cutter house using the least expensive processes, materials and contractors. After six weeks in my new home, there is already a crack developing in my living room wall, along with many other issues. The responsiveness to these issues is almost non-existent. Emails and phone calls go unanswered, with emails having to be resubmitted before I get an auto-reply that someone will call me in 48 hours, which has never happened. I built with Del Webb to become part of a community and I am happy to say this is a great community. I will eventually learn to lower my expectations about the structure I live in, and will continue to meet wonderful people and enjoy my time here with the many events and activities available to me. ... More

Unfortunately, our build experience was not a good one. We remained optimistic to the end and even after closing, remain stuck with a lot of issues that were promised to be addressed months ago. We feel that subcontractors have no consistency and little experience and just slap the work together. The fixes aren't much better. As for the foreman, they are overworked and make many promises that they can't keep. They seem just as frustrated by having to take care of bad contractor work. Everyone wants to blame supply, but it's not a supply issue, it's a lack of work ethic and a lot of talk and no action behind the talk. Would never recommend anyone buying a Pulte Home anywhere again. ... More

I really love the neighborhood. This is a great place to live. We purchased the house in May of 2021. Vickie was excellent to work with. She is very knowledgeable and was not pushy. I would give five stars on this part of the process. The building phase was not as great. Yes, i know about supply chain issues and all of that. I didnt mind waiting my turn for stuff to come in. What I did not understand was how houses purchased after ours were completed months ahead of ours. That part was frustrating. But I will say that things started moving along once Ian became our foreman. He kept us in the loop. He didnt always tell us what we wanted to hear, but he was always very responsive to our needs. The actual home is about what we expected. Lets face it, they dont build stuff like they used to. I knew that going in. But all in all we like the overall quality of the house. I would recommend Del Webb at Southern Springs. Just be patient!! ... More

Excellent experience all the way around

Del Webb fell short at the end to finish everything, we still have issues that haven't been completed

They had a list of items to be fixed. Apparently customer service agent quit and list must have been lost. New agent assigned to take over. I was told to add to list with filling out a ticket. I wasted my time filling out 3 new tickets of simple things to fix (not realizing original things were never included). I’ve been here almost 2months and never heard from anyone to fix anything. But I have received a communication that I can call someone about warranty services. Included in this was websites of about everything that was not included -basically so don’t bother to call.

Getting any punch list items completed are nearly impossible after closing.. Response back to address lawn issues have been over a month to get even a response.. A lot of passing the buck going on between builder, HOA, and landscaper. Seems like its all new to everyone but I find that hard to believe since Pulte has been around for a long time and know how to operate.

Poor attention to details. Sloppy finishes. House was delivered dirty. Our issues were ignored.

Builder was not customer friendly

The end result is a nice looking home. But the process getting there was more than challenging. Due to the overwhelming amount of homes the superintendent’s have to oversee at one time as well as pressure to close on the homes doesn’t allow them to have any quality control over the process over ones’s individual home. This results in trade contractors redoing what’s already been completed to make repairs, molding replacement, drywall repair and repeated painting over newly installed carpet. We had a independent inspector which discovered much needed repairs including missing flashing and broken tiles on our roof which would not have been discovered otherwise without an independent inspection. This generated a list of items that customer service now has to address after closing. Buying a Del Webb is Definitely not a turnkey process but one would expect more for the amount of money one spends. ... More

The level of overall communication during the construction process and also the follow through on commitments to resolve issues was very disappointing and in many cases non-existent. It’s a nice house, but issues remain.

Have been in home 1 month- multiple issues due to way less than par finish touches. Major roof issues. Very difficult to navigate Pulte system to get things fixed. Very low level of communication. Frustrating.

The builders were very communicative and responded to my questions and needs whenever I contacted them.

Over all we have been very pleased with the build & purchase of our new home.

Bill our salesman and Eric our project manager were very responsive to our questions and concerns. Our only issue was the slow response in completing the installation of our hood shroud after we closed. That took a month, which seemed too long for a 10 minute job.

Was not happy that we had no oven & Did not find that out until our walk thru !!! Walk thru was 4-12-22 & we were told should get oven / microwave in 4 to 6 weeks !!! We tried calling texting & emails to 3 to 4 people & finally just got a response saying they received our info about our concerns !!! They said they are very busy but will get back to us !!!! Very poor customer service overall !!! As of todays date still no oven / microwave. Some residents that moved in around my timeframe got theirs ??? There is no excuse for not having those items ordered since we picked them out last year !!!