Del Webb Reviews

good company. they do what they say.

The location of my by property has made the associated disappointments tolerable. Seems as if the finishing touches were done in a hurry with little oversight - uneven cabinet doors, screen door not hung properly, scattered paint spots, no towel rods in the main bathroom, missing plates over switches etc. all of these problems are being addressed by the builder.

Get all issues completed before closing. Hard to get someone back in to fix after close. Get everything in writing, signed and dated so have documentation if something isn't done to your satisfaction. We are generally pleased with our build but have heard of issues from neighbors. We had 2 construction managers, others had up to 4 managers which might be the problem.

I did not feel that the Construction Manager (CM) was not responsive in a timely manner to issues I noted in during my walk thru's during the during the construction process. Examples are circuit breaker showing a service light, incorrectly installed front door, loose cabinet molding. The last two items still need to be addressed five weeks past close. Additionally, the lanai deck has not been re-coated even thought CM's manager brought it to his attention during the pre-close walk through.

Had to repeat work multiple times because of poor craftsmanship of workers

Communication during the purchase and construction was very good. We were not living near the home as it was being constructed so all communication was done remotely. We felt the price was reasonable for the home and the community is just what we were looking for. Final construction was hurried and there was a lack of quality on several finish items. We are trying to find a window of time for the builder to complete the punchlist items.

Our sales consultant, Lisa, was terrific! She did all we asked and more to make our new home purchase smooth. We were surprised by a few minor (though not insignificant) discrepancies discovered just after closing, but the construction manager eventually addressed them within our first month of occupancy.

Overall, a good construction experience. One problem was coordinating construction decisions remotely from NC. Construction monitoring and reviews went more smoothly as we had relocated to a local apartment. Construction staff have been helpful in resolving minor issues. Frustrating issue is delivered KitchenAid refrigerator was not cooling/freezing correctly on day one. Although a loaner refrigerator has been provided, it is not what was ordered.

I don’t have anything to say

Mgr was very knowledgeable, helpful and friendly. This is the 3rd new home we’ve built and while nothing is ever perfect, I would rate Pulte better than Toll. Fixing issues so far has been a little frustrating. Not the fault of our warranty manager, but all the moving parts and delays with labor and materials.

Bruce was wonderful to work with from a sales perspective. He kept us informed of the progress of the construction, even there were issues. Pulte: The building structures; walls and roof trusses, are manufactured off-site so, there is no opportunity to make minor adjustments in locations of doors, wall layouts, etc., to accommodate specific homeowner desires. Low voltage wiring, internet and coax cabling scope of work does not include completion of cable terminations at access panel. Homeowner is required to hire a separate contractor / vendor to make these terminations. Rough grading of development leads to significant slope differences between houses. When the final grading is completed, the slopes and distances between the adjacent houses created sharp V at the property lines, which will make installation of fences and mowing of lawns more difficult. The final grade materials and installation of sod leaves ridges, it does not appear that it is rolled after installation to even out and secure the sod to ground. Response time to warranty items take a longer than needed time to resolve, even when contractors are on site working on adjacent houses. ... More

The buying experience was great but it seems that the organization is either not staffed for a quick response or not interested in resolving issues promptly.

Overall we are happy with the new house. We are a little disappointed, however, with the number of issues needing attention after closing, and the slow response to getting the repairs made.

Thank you for a lovely house. It is strange that you supply us with paperwork urging us to use a ph neutral cleaner on our grout and floors BUT then we find that your final clean-up crew does not use these type of cleaners. Being on the same page would make sense ( at least to us ). AND the carelessness of your painters would have also helped. We eventually had to do the "final" floor cleaning ourselves ( with the proper cleaner ). We have nothing in writing BUT we were told that "eventually" we would have our window screens. It would be nice to air out the house, so I hope this is true ( eventually ).The absence of product brochures is annoying and more care should be given to make sure these are supplied. for every product supplied, We do feel that the overall quality of the home is apparent and we are happy with our purchase. ... More

Robert was great. Tim listened to our concerns but was hamstrung with the low skills of the labor pool. Design of home was great however don't expect to be allowed to make electrical or plumbing changes. (electrical outlets in wrong positions, both outside water faucets are on front sides of home, none in rear). Drywall finish in certain areas leaves a lot to be desired. Again this goes back to the quality and pride of those in the labor pool. Overall I would not hesitate to purchase again even though I know I must spend a lot of time finishing the home's interior.

This is our second home we've had built and it just not like it was with our other builder. Granted our last builder was local and very accommodating. I would chose Del Webb again simply because we love the neighborhood. We didn't move here for the house. It's 1/2 the size for the same price. It's amenities and lifestyle that drew us to the neighborhood. I believe that is what Del Webb is known for and so far I totally agree. Lots of great people. Good house but we've had several things we've had to fix to date. Also we noticed our neighbors houses already need new paint in parts. They just don't make them like they used to. ... More

Happy with our home, but always room for improvement.

We are happy with our home.

For someone that has worked selling materials to custom builders for over 40 years my house was built as I expected

Somewhat disappointed with the lack of craftmanship / workmanship in our new home. From the general lack of cleanliness upon receipt to sloppy paint / drywall finishing and trim work, the level of quality did not match our expectations. Both the pre-walk review & the pre-closing review were too short in duration to adequately identify and address all issues. Quality needs to be built-in, by the individuals performing the task, not inspected in / reworked after the fact. It is clear that not all the Pulte vendors take ownership for the quality of their work.

Construction manager was easy to work with and listened to our concerns. Found the sales process to be questionable in that not all options were reviewed or explained well. Definite misunderstandings in the design phase. Some areas had construction changes that were not part of the original specifications and not covered with us. Took some negotiation to get what we needed and what our floor plan showed. Quality in some areas is questionable. So far the warranty process is working well and the individuals have been very helpful. Love the community.

Pulte builds a quality home but doesn’t finish it off with quality. Finish paint, door operation, caulking leaves something to be desired. Warranty response is slow and incomplete, leaving owner doubtful that problems will get resolved.

Took way too long for completion.

Sales office was a great experience. Design center is after contract signed. Standard options are limited. Upgrades cost a lot and really add up. Tile work and painting in DWCE is not great. Plan to have done again within 2 years, especially outside. Have a beautiful premium lot but builder did not plant on green space at back of lot that is covered with very tall weeds. Unsightly and disappointed in that. Builder Manager Austin was great to work with. Communication at least weekly during build was impressive. Punch list not too long.

This was my first experience in new build. It took 10 months. The final “aha” walking in the door to see the end result was surreal. Looking forward to living in a new community.