
Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 8620 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Impressed with Sales and Selling Process
- Jo H.
- Verified HomeBuyer
- February 10, 2022
- Rancho Mirage, CA
Our experience up until about 3 weeks prior to close was great -- sales team and build teams were responsive, Very happy with our lot and our home. The last three weeks before close and for a couple of months beyond has been very rushed and there were a number of things that weren't taken care of that should have been. Things have taken a lot longer than they should have to get taken care of. And mistakes were made because builder trades were rushing and trying to finish homes too quickly. It felt as though they were trying to close as many homes as possible by the end of the year and we ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Del Webb - Home was beautiful except not complete when closed.
- Daniel T.
- Verified HomeBuyer
- February 10, 2022
- North Las Vegas, NV
Home was beautiful except not complete when closed.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
follow up from some contractors is extremely slow
- Raymond T.
- Verified HomeBuyer
- February 09, 2022
- Wilmington, NC
overall quality is quite good for the price. Del Webb not at all responsive to special requests
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Del Webb - We love are home but there are a few things That need some attention
- David G.
- Verified HomeBuyer
- February 08, 2022
- Westfield, IN
We love are home but there are a few things That need some attention I hope that we have not been forgotten it has been a few weeks since we have seen anyone
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Del Webb - I feel the workmanship was not as good as it could have been.
- Pat D.
- Verified HomeBuyer
- February 08, 2022
- Westborough, MA
I feel the workmanship was not as good as it could have been. It seems like they rushed through the unit to move everyone in by the end of the year.
Total Score 4
Quality 2
Trustworthiness 5
Value 4
Responsiveness 4
Consistency in the process. Follow up with staff until closing.
- David K.
- Verified HomeBuyer
- February 08, 2022
- Georgetown, TX
In general they communicated pretty well through the process. There are still a half dozen outstanding issues that have not been resolved after 2 months.
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 3
Overall happy with Pulte, but not perfect.
- Anonymous
- Verified HomeBuyer
- February 05, 2022
- Bradenton, FL
Overall we have had a good experience with Pulte. The buying phase was great (although Pulte mortgage was awful). Construction was delayed about 2 months but this is happening with all home builders. Our construction manager kept us up to date and communicated any delays and progress. For the most part the quality is good but we are still waiting on many things to be fixed/repaired after 6 weeks in the house. Luckily most are minor.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Very structured process with a fixed number of selections. But, once we accepted the process, we were able to make selections we are pleased with. Some of the restrictions on what one can select for an upgrade do not make sense.
- Frederick W.
- Verified HomeBuyer
- February 01, 2022
- Spring, TX
Skill and dedication of individual Construction manager assigned to your home makes a HUGE difference, good manager = good building experience. We had a very good construction manager. Paying attention to construction process either in person or via video calls is very important. The construction managers have many houses, you only have the one. We are pleased with how our house came out and we were fortunate that we had no major problems. But, we did encounter some issues as we went along, but caught them early and they were corrected. Pulte was responsive and has been helpful with ...
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Neighborhood
- Larry G.
- Verified HomeBuyer
- February 01, 2022
- Henderson, NV
Pulte has always in the past built a quality energy efficient home however in this case, the quality control was just not there. Heater was never checked and did not work, water lines for sink in the laundry room were drywalled over and the super never caught it, missing cabinet, crown molding and oven at walk thru. Home was not clean, smudges not the walls etc. Pulte tried to cram the close instead of taking time to make sure everything was done prior to closing. SLOW DOWN and check your work before you bring the home owner in for walk thru and closing!
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Below our expectations
- Lloyd R.
- Verified HomeBuyer
- February 01, 2022
- Parrish, FL
This is my fourth new home; my first from Del Webb (Pulte). I purchased from Del Webb (Pulte) because of their reputation. By far this was the most disappointing new home turnover I have experienced. In the past a builder would provide a buyer with a book containing all instruction, model numbers, and warranty cards for the new items in my home. We found inside one of the kitchen drawers ‘information for one appliance, not complete, nothing else. We also found the home was not cleaned very well. There were several marks on the tile floors in both bathrooms which did not come up when my ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Exceptional field managers
- Walter H.
- Verified HomeBuyer
- February 01, 2022
- Spring Hill, TN
Beautiful home built in timely manner. Exceptional field managers who are responsive and personable. ( James and Connor). Warranty person very responsive too (KrisAnn). Great floor plan friendly neighborhood.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Buyer friendly process.
- Robert y.
- Verified HomeBuyer
- February 01, 2022
- Jacksonville, FL
Del Webb/Pulte made it pretty easy to buy a lot and home. After a down payment, no other funds were due until closing, unlike other more conventional construction loans. I did have to put some additional money down on the pool and finishes we chose. Communications was not good at first, but got better as construction moved along. Direct communication with my project manager was very helpful. The homes are expensive, but nice, as is the Del Webb community. After closing, there were a number of small issues that the QC team addressed quickly. Having the builder handle your pool (will require ...
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 5
Del Webb - Design center was overwhelming.
- Michael M.
- Verified HomeBuyer
- February 01, 2022
- Florham Park, NJ
Design center was overwhelming. So many choices to be made. Finished home different in structure from the model. Never made aware of this fact. Fireplace very poor quality. Never told about storage area needing finishing off. Appliance not available because of Covid caused delay in moving in after closing.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Problems with having things fixed
- Joseph L.
- Verified HomeBuyer
- February 01, 2022
- Immokalee, FL
Fixing problems faster and not having to wait so long for completions . Making sure all appliances are working properly and not having refrigerator problems 5 weeks out from closing date and having to wait almost two weeks to get a repair man out to view the situation and hopefully fix it. Not having cable hookups 4 weeks after moving in. Waiting for tv and internet
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Del Webb - Due to the ongoing issues for everyone living in the past and
- Laurel J.
- Verified HomeBuyer
- February 01, 2022
- Westfield, IN
Due to the ongoing issues for everyone living in the past and current years of shortages, pandemics, etc I am only disappointed on the length of time to get my home completed. I love the location, the home itself, the honest answers to questions from my construction manager.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Del Webb - Won’t warranty a cracked shower/tub insert.
- John B.
- Verified HomeBuyer
- February 01, 2022
- Fuquay Varina, NC
Won’t warranty a cracked shower/tub insert.
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 4
Del Webb - The contractor was very good informing us of any issues and responsive
- Jeffrey S.
- Verified HomeBuyer
- January 20, 2022
- Summerville, SC
The contractor was very good informing us of any issues and responsive to all questions. Dell Web should change some options in the Sonoma Cove to help with usefulness and looks. Such as the microwave oven when ordering the gourmet kitchen. It is to small with an oversized chrome border (ugly) with the cabinet to low making the counter top below it useless. This was not shown in the model. Also the cabinet above the counter top separating the dinning room and kitchen is difficult to use. The cabinet doors open outward and you can't reach in to the shelves. We would have never ordered these ...
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Del Webb - Overall good experience.
- Charles H.
- Verified HomeBuyer
- January 19, 2022
- Ponte Vedra, FL
Overall good experience. Project manager Ben was very helpful and responsive to questions and issues.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Attention to detail and high quality of materials and workmanship
- William P.
- Verified HomeBuyer
- January 16, 2022
- Wake Forest, NC
Salesforce was knowledgeable and helpful in the planning process. Construction Manager was experienced and attentive to our needs and details. For the most part the warranty personnel are responsive to our needs and concerns with one exception.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Del Webb - Cost of options is way to high.
- George M.
- Verified HomeBuyer
- January 13, 2022
- Parrish, FL
Cost of options is way to high. If you can do without certain options wait and make the changes after closing. You will save a lot of dollars.
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 3
Del Webb - Our project supervisor was excellent in assisting us in getting
- James K.
- Verified HomeBuyer
- November 26, 2021
- Land O' Lakes, FL
Our project supervisor was excellent in assisting us in getting a lot completed correctly during the processing of building especially during the end stretch.
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 4
Our sales rep was fantastic! She was responsive and communicated clearly even with bad news.
- Anonymous
- Verified HomeBuyer
- November 23, 2021
- Rancho Mirage, CA
Love the community and we love our home! There were delays outside of our control and outside of Pulte's control as well, so that part was frustrating for everyone. My only real complaint is that we have been in our home over a month now and we still have a non-working oven. We waited weeks for the appliance repair person to come out as instructed, only to learn that the main problem is an electrical issue. Now we have to wait for an electrician to be scheduled. The fact that Pulte is okay with us living without a working oven and isn't doing all they can to more quickly rectify the ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Helpful
- Estrellita N.
- Verified HomeBuyer
- November 04, 2021
- Fredericksburg, VA
Easy to work with everybody from the sales representative till closing
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Um, so so after closing
- Patricia A.
- Verified HomeBuyer
- November 03, 2021
- McKinney, TX
Seriously believe everyone I have worked with has cared and done what they could do. Issues are rolling down from corporate. Not hiring enough people, so those doing heavy lifting are overwhelmed.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Del Webb - Love my new home!
- Michael F.
- Verified HomeBuyer
- November 03, 2021
- Haymarket, VA
Love my new home! Quality workmanship, nice styling. Would appreciate more printed documentation supplied for appliances, shouldnt have to go to the web for every question you have. Overall very pleased.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
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