Del Webb Reviews

The materials and workmanship are poor. The model homes are immaculate a setup for the bait-and-switch. Prefab walls studs are so twisted and useless sistering with scrap pieces are needed to attach drywall. Foundations are rushed and crack with relief cuts put in too late. Plaster and paint is rough and flawed. The homes outside fit and finish is also poor with visible damage that Pulte turns a blind eye to. Rough-in wiring was not completed on schedule so holes were made into finished walls. Fixtures and cabinets have defects/damage. The list goes on and on. During recent weather neighbor's roof shingles were lifting and flapping in the wind. When issues are brought up gaslighting, delay and deflection is SOP. Pulte blames the contractors like it is out of their control. They act like bystanders. A drive-by is the method used to assure quality control of work being done on the outside of the house [it looks good from here/the street]. The sales office when made aware will say a member of leadership will call but you will hear nothing but crickets. The only responsive member is the Customer Care Manager and she does not get involved until most of the problems have been baked in. Its been an absolute nightmare. Be Afraid - Be Very Afraid [of Pulte]. ... More

From our first inquiry with Steve our Sagebriar sales rep, we were well cared for and treated respectfully with all our questions answered. In the contract and selection process all glitches were quickly corrected and working with the Design Studio rep, Charlene, was a pleasure and we had fun making the design selections. We’ve been in our new home for three weeks and warranty fix requests have been quickly addressed and overall the communication with all the Del Webb folks has been great - all friendly and helpful. We’ve had a very productive relationship with our construction manager, Brian, who is very friendly and responsive. And, mortgaging through Pulte was a breeze. Two thumbs up overall. ... More

Danielle and Brandi were just awesome; I had some unique things come up during the building process. They were both flexible patient and understanding. They continue to be helpful as I’ve settled in. Much appreciation.

First let me start with the positives. My builder, Daniel Clark, was outstanding in every way. There aren’t enough stars in the sky to rate him. Because of him, I know my home is solid and every detail was scrutinized and correctly executed. I have complete faith and trust in him and his work. Now for the negatives, I am disappointed in the quality of my flooring. I just moved in so time will tell how it ages. Pulte Mortgage was a nightmare and had great impact on my overall experience. They had all my financials for 5 months and the day before closing they told me I had to make an 85% down payment rather than the 40% previously agreed upon. I had no time to review the amended documents because my moving truck was already on the road. I’ve only met a handful of people and learned I’m not the only one with complaints about their mortgage company. It greatly impacted my opinion of the company. ... More

My praise will go to the assigned Realestate agent and my construction manager. I was not disappointed in either. The agent handled all my question and responded in a timely manner. The construction manager Aaron stayed on top of every phase of construction. He did a fine job. My complaint has to do with the sorry Concrete work and using 2x4 for trusses in the attic. Everyone in the neighborhood complains about the amount of cracks in the foundation, porch and garages. My house was no exception. Way too many cracks. In the attic, we replaced or repaired 8 supports that were completely cracked. That’s is what happens when you use poor lumber and 2x4 where 2x6’s should be used. ... More

From sales, to design, construction to warranty service absolutely the best. Rickki, Ena, Tyler and Frank. Great people to work with.

After in the home you start to see the cut corners and design flaws Cabinets that need bumpers ( several ) to keep from banging walls, chipped tile paint on door hinges, sliders that don't fit tight. Small yet annoying flaws that should have been addressed.

Had a great experience and support from Celestine right from the start. We soon established the model I would be best suited to and the deal was confirmed. The support of the operations team and preparations were great. The house is well designed and built and the infrastructure well planned and executed.

terrible time frame they treat you like just another buyer not attention to customer service or delivering a quality product

Great craftsmanship great on site help

Everything in the home needs to be upgraded. Corners and walls are not square. Paint choices are limited. We are already getting nail pops in the drywall. We had a great building supervisor, otherwise I think the build quality would have been worse.

Good communication, responded quickly to repairs

Should update the homeowners about their home being built in a more timely manner so that we can plan especially when you live out of state

Home buyer should make it a priority to hire outside home inspection to walk throughout the house to denote defects and build lapses where speed takes precedence over quality

Very good experience and result.

Our sales person, Robin was so helpful and thorough. She worked closely with us through closing. Eric and Cody, our builders were very responsive, attentive and gave attention to detail, even after closing when a few little things were found. I highly recommend Del Webb.

The home itself is lovely and is well-built with quality upgrades. I had expected that Pulte Mortgage and Pulte Insurance would all play well together, but the Pulte Mortgage underwriters required *so* much paperwork and continued to ask for more documentation over the entire 6 months. Pulte Insurance did give me a good policy, but I had one rep who had to keep resending the application because of mistakes. The appraisal indicated the wrong lot, and had home details wrong. So far, requests for minor cosmetic issues after move-in have been addressed rapidly.

All good. We are happy.

The process of buying and building was a bit of a roller coaster: The sales process was smooth, however lots become available a few at a time, without a set schedule. If you are ready to buy but your preferred lot has not been released, you either have to wait or pick a new lot. Also, if the HOA dues are going up, you should notify us in advance, rather than have it show up in the closing documents. The design process was easy and Maureen was very helpful. Unfortunately choices are VERY limited, and different Del Webb communities have different choices available. Also, as the models age, materials used in them become unavailable, which is disheartening if you love something in one of them. And for an organization this large, there should be a lot more selections! The exterior color packages are intersting. Why would you make the garage a different color that doesn't match the house? This makes the garage the focal point, even though it's the least attractive part of the house- WHY?!? The mortgage team needs customer service training. There are too many people involved, each with a very specialized role so you never know which one to go to with questions. Also, they are VERY demanding, and when they request information or documents, they want it immediately, not in a few days when you return from traveling. They also ask for different documents throughout the process. I would prefer a long list of required documents at the beginning so I can put it all together at one time. If not for the closing cost incentive, we would have gone elsewhere. Our construction manager, Archie was terrific! That being said, a little flexibility would be nice (i.e. don't install the tiny towel bar, just give us the hardware so we can install a longer one, or let us provide a longer bar for you to install with the brackets you use.) Build larger niches in the shower! These won't hold a large bottle of shampoo- listen to what your customers want and adapt! That being said, construction was dast and went well.You need to modernize selections, like using rocker switches! At least meke rocker switces an option at a (modest) additional charge. ... More

All the freeze dead plants in my new yard have been replaced, great job.

Unfortunately our home on the exterior has several large cracks on all sides in the stucco, new construction and this issues is already an issue - too many to count on all sides very poor job and will need to be all redone...

Home buying experience was very good. Sales and building teams kept us informed throughout the entire process. However, given the premium price of the condo units, the craftsmanship and quality of the materials used is just adequate even with upgrades. Customer Care Manager is fantastic. However, getting replacement items under warranty takes a long time. A couple of obvious defects should have been addressed before the sale date.

Sales people and design department were exceptional ,great experience. From that point to the finished product was average at best. Knowing it was Pulte by Del Webb we expected the best but in reality was just average construction with some quality issues we did not expect. With that being said, we are waiting for some issues to be resolved.

Not good choices for so called upgrades. For example, upgraded appliances to Kitchenaid resulted in a basic microwave made by Whirlpool. Our closing went like this. We met and signed papers for the title, then we were required to pay our balance before we received our keys, which we did. Then we received our keys followed by a meeting with our property manager (who did an excellent job) and ended with our final walk-thru where we found numerous issues which needed to be corrected. This was followed the next morning with an inspection by a private company who found more issues that require attention involving build quality with the home. Does anyone see a problem with this process? We have a quartzite counter which has a broken piece that was epoxied back together, and a sink that has stains in it, neither of which were brought to our attention. And the list goes on. ... More

Overall they did a good job. They are very organized.