Del Webb Reviews

Smooth build process till the end. Monday we walked thru before closing . About 4 items to be corrected, came back thurs. Morning - Nino ,our expediter had all items repaired, house clean. We walked out and saw Nino’s boss on phone across the street and he was on phone with riverside inspection. Pulte had failed to pay some fees so getting my keys that day was delayed . So i did not get my keys till monday at 6p.m. My sales lady debbie,fed me misinformation about getting compensated for delay. So i had to re- arrange all my deliveries and sleep on my kid’s couch for 4 nites due to pulte not paying fees on time. The southern ca. pulte manager called me , and said they have a yr. To deliver my home. LOL HOLD IT - A yr after you already signed? He offered no compensation for 4 day delay , and was rather condescending and arrogant. I asked him “ why can pulte charge me a $300 a day penalty for failing to show up to close and you can screw up and not have same liability?” He had no answer , just said “your lucky to be in your new home” - LOL So i would give NINO - my expeditor 20 stars. STACY - my customer service rep after close 20 stars. DEBBIE - sales lady 1 star. PULTE - DEL WEBB customer service - 0 stars In the end a pleasant build experience was soured at the end by pulte - del webb corporate and my MIA sales lady, who got transferred a month before i closed and fed me misinformatin. And pulte -del webb- please do not put a reply in grey that you wish me to contact you or regret my review- i tried that already and you people did nothing. ... More

They try to do a good job. Many of the subcontractors are not reliable and you really need to stay on top of them for many items. Also, I think they are overworked. I also think some of the products they use are not of high quality which may force us to re-do many items in the house.

Poor fit and finish on most walls, trims and doors. Huge gap's throughout filled with caulk or sealer. Sub's are under skilled and rarely supervised. Most damage caused from rough handling of supplies. Plus side is that supervisor does his best to satisfy and fix items.

We are very satisfied with our new home in Irontree-Terramor. Just disappointed that we have to pay to install a side yard retaining wall.

My field manager was awesome

They are in a little too much of a hurry to get you in your home

Mostly a good experience but still waiting on items that were not complete such as shelves in linen closet

Make sure you have everything before closing! We still have a loaner refrigerator and Whirlpool could care less if we get the one we ordered and paid for! 6 weeks and they have gone silent!

I feel like I have a reasonable quality home. Pulte is very responsive until closing. Then it’s a bit of a struggle. I feel there should be more choices than whirlpool corporation appliances. They have shownTo have some minor issues that I can see so it worries me about what I cant’t see.

items were not available as options such as lights fixtures, gas lines, etc.

That there is not enough storage in the master bathroom and guest bathroom, The towel bars are plastic, not enough light in the bathroom. The thermostat is old school and not easy to use. I had to call in a service order to get my back door working so it would not stick and a service order to have a kinked pipe straightened out so my dish washer would work.

we have a very responsive project manager

Ask questions. Many options available, but only if you ask

The builder builds structural a good house as for finishing the inside very disappointing with painting being the biggest issue.

Overall product is incredible. Layout. Home. Beautiful. But the little things can add up. Sloppy processes hurt the overall experience. They should hire some quality control people along the way so you aren’t chasing the flawed work in the end. Saves on both ends. It’s so close

During the build the site was a mess. Garbage everywhere. No attempt made to keep sheet rock dust and building dirt contained. No primer on painted surfaces. Door frames poorly installed and poorly painted. Floors scratches everywhere. Paint splatter on floors. Pulte/project managers stressed quality build but that doesn't seem to be where the emphasis is.

Stay on top of you builder. They are under a lot of pressure taking care of so many homes. If you stay on top of them you can get better attention to your needs. Over all good builder.

buliders were ok at 1st they stayed in communication , but not towards the ending phase

I love my new home! There have been some issues, but the builder has been responsive. Communication during the building process was not great. The closing date kept getting pushed out which caused some difficulties for me. Closing was completed smoothly on site which was great.

Bad communication after closing Paint on lanai And 4 pavers marked for replacement not done, trash drawer not installed correctly, one side not attached. Grouat issues in several places

Overall it is a very nice home

Good process to pick out and plan our home, but after closing it seems we are forgotten. We have several items we annotated prior to closing that were not right, but here we are a month and a half later and no correction.

Very difficult to make changes

The house is great and we are excited to have moved in. After living in the house for a bit we have noticed shortcuts that were taken as well as lesser quality products. It is also very hard to be in a new home while they are building homes on all sides. Lot of disruption with construction of those new homes. Can't wait fot that to die down.

The home itself seems to be pretty well built. However, the trades that come in do a terrible job. The fit and finish is horrible, the paint and caulking is unbelievably bad and plumbers are a joke. Any time a plumber can put in a shower head, shower control, and shower drain in three different colors, plainly just doesn't care. Pulte warranty folks are pleasant and responsive. But I am tired of calling them, and I am sure they are tired of me calling. A house at this price point should not need to be painted at move in....but it does.