Del Webb Reviews

Sales really did a good job BUT Sign says new homes starting in the low 200s,mm Always ask what is the lot premium, will pay more for a nice lot Always ask what is the average price increase by % of base buyer spend on upgrades, to get a really nice house you will need to spend 20-30% on upgrades for nice stuff. Not much bending on the PULTE way of building, schedule changes etc.

Everything was great until we got ready to close, our lender was ready but Del Web was not. Painting on the interior was fair at best.

I was impressed that all the target dates were met especially during these Covid times Contractors were always honest and kept me up to date on progress. Over all a very positive experience

We have built six homes and this house is a nice home but to be honest, some of the quality of the product that we paid top dollar for was very disappointing. The paint for example is the cheapest grade of Sherwin-Williams there is. Had to have the bulk of it touched up and we still need to address some more paint issues. It totally will need to be repainted and the carpet we had to upgrade to is quite chintzy and disappointing. We do not feel we got our moneys worth. We know we paid for the location which we love the community, just wish the home had a little higher end offerings for the price we paid. ... More

The foundation and frame of the house is rock solid, but the attention to details not so good. Dozens of nicks, scratches and dings throughout the house, on the walls, doors, door frames, baseboards, window sills, and even the tile floor had several holes like the size of a drill hole. Very weird. The house was finished during Covid-19, so I suppose it is possible getting skilled workers may have been difficult, but I now have a long list of minor but irritating repairs to be made, mostly cosmetic. The biggest issue is the windows are not sealed properly, i can feel cold air coming in from several windows. ... More

Our contact person was really great. He kept us informed every step of the way and was very accessible and helpful.

Our overall experience was very good. Everyone we delt with was very professional. Still waiting on punch list items. We hope they will be done in a timely manner.

Overall good experience. Unfortunately we bought off floor plan. Design center could have been better educated about the unit.

We had to build our house virtual because we were living in Florida and didn't want to travel because of COVID. The initial experience with our salesperson wasn't what we expected. Once the building experience started and we worked with Daryl (the project foreman) everything went smoothly and Daryl couldn't have helped more. He was awesome and responded to my questions in a timely matter.

While are superintendent Matt was great, there were several issues with the quality of the contract work. Most notably, the plumbing and the painting. All issues were corrected, but could have been avoided with better quality contractors. The painters were just sloppy and messy.

Nice floor plans,Friendly and helpful staff, Stands behind their product.

Angelica has always been quick to respond to us and address our concerns and issues. We are still waiting for some responses regarding warranty work so we shall see....

i owned a house built by the original company and was disappointed by the results of this company regarding the finished work

Design choices are decent but limited (we replaced several lights already because they don't fit our decor and no other choices). Construction quality and materials are lower quality. I am very disappointed in the quality of the drywall and painting, fit of moulding, overall construction (we have several walls that are not square!), the tile and grout is poorly done. I think they use unskilled labor for a lot of the work. We were unfortunately unable to be at the house as it was constructed and did not find these problems until after we moved in. I think many of the issues will be corrected (they seem to be responsive to issues), but disappointed we have to deal with such things in the first place. If you can, rent an apartment and check on things as it is built. Foremen are very helpful, but overworked. ... More

Overall, the experience, once project began, was a good experience...Project manager, Jerry, was responsive, attentive, knowledgeable, and addressed any concern(s) quickly...If he didn't know the answer, he promptly found the answer... On the downside, responsiveness to items that need addressing after move-in, have been less attended to...The followup to first 30-day walk through still has many items with no applied remedy/remedies to items (appliance, landscaping, tile work, etc)...Still waiting...

The sales staff at Del Webb Wilmington was outstanding all around; totally professional and friendly and helpful. But Pulte throws these houses together as fast as possible. The builder contractors are paid by the job, not hourly, so they just slap them together. Then, they bring in the professionals to fix whatever the homeowner is able to find. Most of us know to hire a building inspector at the 10-month mark so we can submit all our warranty claims before the one year warranty runs out.

Once I closed on my home, repair requests go through the Warrenty program. I have taken time off work just to have vendors not show up or require multiple visits to finish a repair. There is poor communication and almost no follow up unless I escalate. Good luck with the Warrenty work. As for workmanship, the painters and cleaning crew are sloppy. I repeatedly asked for light switch and sockets covers to NOT be painted to the wall. They are.

Sales Rep. (Taylor) was excellent. Mortgage Process Team was excellent. However, the construction team over promised and under delivered.

We had a good experience with this purchase. However, much of the workmanship and design is contractor grade. We had to spend more than we expected to bring the quality up to designer home category.

Small problems (two doors don't latch), but the house is lovely. Del Webb has a great interior design center.

We bought the same model we lived in TN. Loved the size. Not too small and not too big

Overall very happy with home and neighborhood. However, disappointed with quality of finish work and attention to detail (i.e., paint, woodwork is not up to "new house" standards).

My dryer vent caught on fire because the 220 plug was not properly wired. I had a natural gas leak outside between the meter and house due to incorrect parts and poor workmanship. While working on the house next door a subcontractor damaged my soffit and stucco. They just started a house on the other side, stay tuned. Justin has been a great help but he is not Superman!

We have had some issues with a water leak since we moved in 2 months ago and they continue. I have followed the process and reported the issue but the response to repair the leak has not been what I had expected. Granted there is new construction happening and the crews may be busy with that but I think after 2 months this should been corrected. The structure itself is fine with very minor issues and we are happy with our location and house size. I just hope this is not an indication of how "warranty issues" will be addressed since we felt that was an important part of our purchase decision.

Most of the upgrade options are worth the money.