Del Webb Reviews

In general we had a good experience. The only issue is that they do not have the ability to do any custom details beyond their normal options.

field managers should pay more attention during the construction period

The house is build very fast, their schedule for building the house is excellent. You almost can program your move in.

Because of Covid-19 restrictions, we were not able to visit our home during the build. We first saw it on the final walkthrough. The shower border had been missed by all involved in that process. It was a key design feature of our home, so we did ask that it be added after closing. A couple crucial mistakes were made in the first redo, one which was corrected and one that could not be. There are multiple ridges in the grout where new grout was put over a bad initial grouting. Had more border tile been obtained at that time or even now, that could be corrected, but we were told it was not easy to get. There was not even one extra pebble of tile. A couple "I'm sorries, and that is the best we can do" do not make me feel better about how our $5,000 shower looks. My advice is that if you cannot be present frequently during the build, give a copy of your final change order to a close friend or family to stay on top of every part of the building process. Do not assume that what you ordered and have in writing will necessarily happen. We learned the hard way, and I have no sense this will ever be resolved to my satisfaction. ... More

The Dove Mountain Del Webb is a very attractive community. The homes and landscaping are beautiful. The model of my home is exactly what I was looking for. My only complaint is the actual buying process. Since I was moving across the country and had many details to handle, I felt I was pushed to move along and instead of working with me on a timeline for buying and moving, Del Webb was unyielding on their timeline of signing papers, materials selection, and finally my closing date. I was given a timeframe and what I was expecting did not happen. With the extraordinary current affairs of virus etc, I felt Del Webb was unwilling to be flexible on my time frame for moving. My closing date was well ahead of what was expected and I felt pressured to meet that date. Not a pleasant experience with such an important purchase. Del Webb should be a little more considerate of their customers. ... More

too hard to get attention to get small things fixed.

First, our Field Manager was excellent. The problems we had involved substandard work by several subcontractors, some of which became difficult and frustrating to correct in a timely manner. Some significant items had to be redone and some required protracted negotiations with Pulte executives, above the Field Manager level, to reach a "settlement".

While all the other homes in my neighborhood have decks that do not face other, mine and my neighbors do. So there is no privacy for either of us while using the deck area. My neighbor mentioned this to the builder as my home was being built. He tells me that he was told that is just the way it is. My floor plan is a reverse of my neighbors. Had my home been built with the same floor plan orientation as my neighbor this would not be an issue. The only saving grace from this, is my neighbor and I try to respect each others privacy when using our decks. But we should not have to do that had the builder plotted the floor plan correctly. ... More

The home is engineered well. The A/C hardly ever runs, even when it's 90F outside. The person who helped us make our selections at the design center understood our desires for the appearance of the interior, and was very professional. Our salesperson was very professional. The closing process was quick, and easy. The only post move in issues that we are working through are cosmetic. Communication about, and timely resolution of our issues could be better.

We liked our sales agent immensely. The purchase process was simple and went smoothly. We did not feel that the design center gave us enough options to get exactly the home we wanted. We ended up settling for items in the home that we are not truly happy with. Also every additional, non-included, item from the design center was tremendously overpriced compared to purchasing from regular outlets and contractors.

Lousy job painting interior doors and trim and I don't like the potential fix. Overall quality of materials and workmanship was excellent.

Covid 19 has stopped working on the original problems.

Was kept informed and completed on schedule

Provide followup support w/Homeowner and Edison to start-up Solar. Ours is still not operational, contrary to promises by Edison and Tesla. Albeit, were all under the rules of the current pandemic, followup on repairs required, i.e. garage door opener is lacking.

There are still things to be fixed and taken care of

We were really looking forward to our DW home and experience, unfortunately we moved in during the pandemic. DW/ Pulte did everything they could, with safety a top priority, but our pre-closing was without a representative and a lot of pre-closing items had not been attended too. I have confidence they will , but it is discouraging when you don't have a lawn or any landscaping for months, the clubhouse is rumored to have a significantly delay, and communications to get real answers is not happening. Keeping our fingers crossed it will come together, but I think more lines of communication need to be opened, and everyone else in the new development feels the same way. Only negative or comment for improvement would be in regards to the interior painting. Very poor quality job from the contractor and the material used. Literally if I try to wipe a mark off the wall, it wipes right to the primer. Should use a better quality paint, and more oversight on what the painting crews are doing ... More

I had great difficulty getting a closing date for my new condo purchase. I had a home to sell and had to pass up a good offer because I didn't know when my closing date would be for my condo. I ended up accepting an offer that was a lot below the offer I had to pass on.

Generally very happy with our new home, but there are some quality issues that should have been caught by the construction team.

Hot water takes forever to come out of any of the faucets. And if you shut the water off and return a few later the process begins again. WHY

The home was built well but cleanup inside was sloppy. Paint spatter on floors, doors & walls not properly painted, grout left on tiles, scratches on glass & bathroom fixtures, missing tabs on cabinet doors and drawers. You really need to look closely at floors, walls and ceiling, checkout cabinetry & window surfaces.

I think that the models should show, in each room, the standard as well as the upgraded that are displayed. There should be a little more flexibility during the building process.

The sales staff, Bryan and Kevin did a wonderful job. Very professional and highly accommodating. Thank you

The field manager had some difficulty getting non-standard options completed. It seemed obvious he either did not read the details in the contract or he did not want to allow time for some special ADA equipment to be delivered, lest the project schedule be delayed by a week. This could have been avoided if we were given the opportunity to review the detailed plans. We would have seen these detailed items were not included. It got worked out thanks to the help of our sales associate who stepped in and got the right people involved to get things done. Other that this it was a good building experience. We would recommend Del Web to anyone. ... More

You need to very detailed in communications and follow up on all request to be sure things are completed to your satisfaction.

Be in area when house being built. Hope that your contractor doesnt change mid-build..