Del Webb Reviews

The home is very comfortable

knowledgeable and able to explain building process

Some examples of poor workmanship: Fan switch installed but not working, Electrical plug installed but could not be used, stove scratched, shower door scratched, grout and chalking very sloppy. Quality of sod installation was very poor. Overall the quality of the products were good, it was how they were installed. How can anyone install an electrical switch or plug and not test to see if it works? Why install prodeucts that are scratched in a new home. I must say the contractors warranty program works great but the sub contractors are very slow to respond. The sales process was changed in the middle of us buying our home. After we had picked out a lot and put down our deposit on that lot they changed the process and we had to go through an additional 2-3 week bid process to see if we could get the lot we already put our deposit on. ... More

Southern Springs is a wonderful place to live. Looking forward to getting more involved with the community

Sales agent was very helpful !

A very nice experience for us.

We were impressed throughout our build by the care and responsiveness of our construction manager (Alex), as well as by all the Pulte folks from sales to design to mortgage. House looks great, all punch lists attended to, warranties to back it up. We never felt out of touch or made to feel as if we were imposing... to the contrary, everyone has encouraged us to let them know what we felt we needed. The staff at the Meridian clubhouse is also very friendly and attentive, as well as professional.

The folks at Del Webb Trinity Falls are simply the best. They do what they say they’ll do in the timeframe promised. Nothing to improve - they are the best.

Poor workmanship interior of home, dishwasher does not work, poor lawn. Etc..

Overall we had a good experience with this builder, with the exception that there could have been better communications on the progress, as promised, and the quality of workman ship didn't meet the standards they were advertising when we purchased.

It has not been a good experience! I closed on my home March 29,2022 and I am still waiting on the outside to be painted. Other uninhabited homes have been painted so Pulte can’t continue to blame supply chain issues or lack of workers. Our home also lacks landscaping and sod. Once you close on a home you are of no account to Pulte.

They kept me informed throughout the building process

Love our new home, but have found several workmanship issues. I have been told that we should have had an independent inspection prior within ten days of taking possession. I'm hoping to have our issues resolved soon, but according to neighbors, it will take several months.

Someone should have also mentioned that our front patio would not be finished. How do we know that if nobody tells us. We should have been kept up to date on the progress of our house instead of responses like ' We can't even make a guesstimate '. Poor communication or no communication.

Trent was Amazing to work with from beginning to end in every aspect of our New Home Building experience!

Del Webb/Pulte does some things very well, some things not so much. Overall, I’m satisfied.

I know Pulte Homes is a production builder and NOT a custom builder but a little flexibility on Pultes part would not hurt their "bottom line" and allow the buyer to make small changes (which the buyer would be happy to pay for the change).

We love the Hill Country Retreat!

The workmanship should have been much higher quality than what we received. Paint splatters on the floors were everywhere throughout the house. Tile work was poorly executed. Doors are not hung properly. Moulding around door frames and cabinets are cut short leaving big gaps. The sliding glass doors were not installed properly and leaked during the first rain storm. Bugs were constantly entering the house due to the glass doors not having insect barriers installed. I could go on but I will run out of room. We have been in the house for over a month and nothing has been corrected. I go through the proper process of reporting things that need to be repaired, but we have not received any response as to when the repairs will be made. There is a lack of communication from customer service. Additionally if you pay cash there is no information shared at closing. Just a handover of keys. ... More

It has been 6 weeks since I closed and I am still waiting for the issues documented at closing to be fixed. I have gaps in siding, missing trim on cabinets, but the main issue is my property/yard is a hazardous mess of construction trash. I get no response regarding landscaping schedule and clean up, despite emailing sales manager, construction manager or warranty manager. I was made promises that prompted me to close on an unfinished property and now I am being ignored. The building process was the same, no communication about delays unless I was constantly emailing for follow up.

My Salesman was good and responsive when I needed him. The project directors were also easy to work with.

The salesperson kept us updated as to the progress of our home with bi-weekly pictures. We are pleased with the design of our home, but extremely disappointed with the workmanship of finishes such as baseboards, doors and paint. We closed on our home without the over/microwave combination due to supply issues. It would have been a nice gesture if Pulte had given us a counter microwave to use until they could install ours. We are in a construction zone while other homes are being built. It would be appreciated if the various construction crews cleaned up their areas before leaving to minimize the building debris ending up in our yards. The best thing about our experience is the area we live and the people we've met. ... More

Honestly I haven't met one person in Del Webb that has had a positive experience with outstanding issues that need to be addressed in their home. The comments leave me to wonder how long it will be before our issues are addressed.

We are leaving California today for our new home in Arizona even though we’ve been able to see it a couple times we are so excited and ready to get comfortable and to know the area and Del Web AZ been wonderful

We are still waiting on matching windows. We are waiting on screens. Some windows have 6 pane grids, some have 4, some have none. Don't match, upper and lower. We do not see variety grids on other homes. Don't know why HOA/ Architectural Review Committee allows errors as such when they are sticklers on remodel application. Sloppy work. Had styrofoam in icemaker. Had plastic wrap INSIDE disposal. Fixed myself. Sink still does not drain well. Sink drain pipe slants INWARD. Gouges in garage concrete, they "will" fix. No magnetic catch on shower doors. They "will" fix. Front, garage door and back door did not have good closure, fixed myself. You could see daylight. Microwave surround and range vent hood had scratches/dents. Replaced by Whirlpool. They are working too fast and not learning from past errors. The dryer vent was corrected before we arrived. Garage overhead door is cheap, noisy. We had requested all brushed nickle hardware, faucets. Sink was chrome. Replaced myself. All quality cupboards/drawers these days should be soft close. Windows should be tilt-in so you can wash them. Ask me again in 2023. ... More