Del Webb Reviews

Did not have great experiences when trying to get in touch with my project manager

Some of Sod put down on lawn prior to close by Pulse contractor was DEAD. Other sod, especially in rear of home is WEED infested. This needs to be corrected. Watering and weed control has not rectified the problem

The reason my ratings are not greater is that my building manager was either not sufficiently trained, or worse, thought that problems I pointed out were not necessarily his responsibility to resolve. Let me explain. When I pointed out two deficient 2x4’s in a load-bearing wall, with large missing chunks of wood, and spacers between studs with gaps 0.5”-1” -wide, with nails clearly showing, I was told that the inspector would determine the need to replace/fix.

Construction manager was very responsive and worked with us closely on most issues. A few quality issues with appliances, plumbing and light fixtures occurred. I think Pulte is an excellent builder for framing and flooring, and have confidence they will address the issues appropriately.

Mortgage application and approval process cumbersome and redundant. On Line process not good. Pulte insurance not responsive to questions. Responsiveness to issues with construction after closing slow and some things after more than a month not done.

Warranty department is not really helping me with some issues.

Working with Alex was a great experience. She was very knowledgeable and kept me updated on all the progress. As far as the building experience, having just built another home 2 years ago I noticed a big difference. I am not happy with how the home was finished. It involves a lot of laziness on the part of the trades. I would recommend that there should be someone who goes through the house after the build. For example, cupboards that are damaged handles that are not straight, the wrong color grout, bad painting, outdoor stones that are damaged, sloppy finishing all the way around. My previous KHOV home was finished much better than this house. For the price I paid, I don't think I received the quality I was expecting from Pulte. ... More

The project manager Tim was great to work with and wants to provide the home you deserve. However the quality of the work performed by the subcontractors was much less than expected and I don't believe his bosses or Pulte really care about delivering a quality product. In my opinion Pulte doesn't provide the project managers the tools to achieve a quality home, nor do they have much oversight or control over their subcontractors. Every homeowner here had/has the same systemic issues with the build quality: 1) Trusses not parallel, that are sagging or missing several gusset plates and even cracked. 2) Concrete with cracks right after the pour and with dips and valleys noticeable after the flooring is installed. 3) HVAC drain pipes are still routed through non-insulated areas and are still freezing. 4) Hot water lines are not insulated and water will not get hot at certain faucets. 5) Pulte can't tell you where electric outlets will be because there is not electric schematic the electrician works off of. But they'll provide one anywhere you want for $75 on the day you decide to buy and sign a contract. After the pre-drywall inspection my review was similar to this review about systemic issues in the build quality and Chad from Pulte called. At certain times during our conversation he was and certain times he wasn't Tim's manager. When I said there appears to be systemic issues discovered in my home and with all the builds based on my conversations with other home buyers he wasn't the manager. When I said Tim is great to work with he was. His talking point was that he was calling to help us set, aka: lower, our expectations. My biggest recommendations are these. Hire an inspector! Hire an inspector! Hire an inspector! It's worth the additional cost. If you don't you'll get a home with a lot of unseen issues. ... More

The sales person, Theresa, was awesome keeping me updated on the building process. I love the floor plan and the corner lot was a good choice. The kitchen cabinets were not the best quality, the stain chips off easily. No cement walkway to pull out trash pails. Have to run over the plants to get them out. Other than that I love the house! The amenities are wonderful! Resort style living!

My wife purchased a new home in Del Webb in 2020. We were not married at that time. When we decided to marry I made the decision to build a new home in E Town. The sales experience was good and the associate was great throughout the build. I did feel pressured to start the build after being told there was plenty of time to sell my existing home. We already lived in DW so we visited the new house site almost every day. Early on we had issues with communication with our construction manager however that improved. We also reached out to the design team on a question and they never responded back to us. We found numerous issues with the sheetrock and trim and pointed them out. Once we moved into our new house we found numerous issue’s that needed to be addressed. I could list the items but there are too many to list in my review. So far the customer care team is working with us. I feel like Pulte rushes the construction of homes which causes issues with fit and overall quality. I built a new home in 1996 and had zero issues after completing the house. The language barrier is a huge issue as most of the workers don’t speak English. The construction crews leave trash everywhere inside and out of the houses. I will say that we love the new house and hope that unseen things don’t pop up after our warranty. We see issues all the time with other home owners in our neighborhood on social media. I think for what we paid $650k the house should have a higher quality construction. ... More

I was generally pleased with the home I built but did have some surprises such as the fact that ceiling fans were not included but I will have to pay for and install them. This also goes for the lighting over the island. No lights there or over the dining table. Also there were no towel rack in either bathroom. Just what home is built without towel racks. to have a complete home built all these things should have been included. I was only told of this when I did the pre-closing review of the home or found out after moving in. it is as though the contractor cut all the corners they possibly could in order to maximize profit. Very unhappy with these items not having been included. After moving in there were a number of items that I am having problems with such as several electrical problems, having patched several places and not even attempting to cover it up by sanding effectively and then spray texturing over the patching.and particularly the fact that the sprinkler system was set to water every day for an extensive period of time. Since I did not move in for several weeks after closing and did not have the sprinkler system guy come out to provide instructions, as recommended by Pulse homes, for about a week after moving in, I am now facing a $500.00 water bill. the sprinkler system tech that came out stated that the system was dramatically overwatering and reprogramed the system to water twice a week and for a far shorter period of time than what was originally set. Very unhappy with facing the $500.00 water bill that I will have to pay. These things are things that the future homeowner should have been told about prior to signing a contract for the home. ... More

Pulte has made me feel (as well as other neighbors) that once you close on the house that’s the end of repairs promised by construction manager to get fixed. I’m very disappointed by these actions. When speaking with CM he always pushes my request off to others or says it will be scheduled. I never get any notifications of scheduling dates.

This was our third new build construction home, and sadly it's the worst as far as quality. The attention to detail and overall craftsmanship is lacking throughout. Unfortunately, it's the sign of the times given the labor pool. The folks building homes today simply do not care about the work they do. They get paid by the job regardless of how poor their work is and it shows. Ironically, Del Webb BayView is part of Pulte's "flagship" line of homes, but you wouldn't know it. As bad as the homes are in Bayview, there are far worse builders/homes out there. Buyer beware is all we can say ... good luck! ... More

Overall pleased with the house and design selections. Would have liked to be able to customize a bit more. Communication from the Construction Manager was not always prompt or complete. Better communication would have made the entire experience more enjoyable and pleasant.

Everyone was very polite and positive throughout the process however communication between the different teams was nonexistent. The sales team failed to write the contract as a contingent of current home and so the loan team was difficult to quantify for short term loan. Very confusing and frustrating. The design process was amazing, however please note that they only use white paint on the interior even if you choose a different color on the island cabinets the back will be painted white and looks odd. Any correction to the original paint shading will cause over spray on the floor that was not cleaned properly. Choices were very limited ... More

Hard to get in touch with.phone number is always busy,mail box is always full

Great neighborhood with very nice amenities. Have an issue identified at the walk through with water damage in the backyard and boundary walls. Builder response was to take it up the contractor board.

The layout of the home is nice! The paint choices were undesirable and very limited. I had the inside completely redone after closing. The trim work is very poorly done. My heat did not work first day inside. The system had to be rewired. The price is much too high for the quality of the design choices, some look so cheaply done.

If you look hard enough, there will always be issues with a newly constructed home. We have spent twenty years in arizona del webb communities and find the quality of build in ocala is so much better. I have found that rather than deal directly with a customer's complaints, we often hear "we've always done it that way" is a common excuse.

The overall buying experience with Del Webb was good though I needed to give them a swift kick on getting certain matters moved quicker. The superintendent assigned to me was keeping me updated on the construction phrases via text messages and pictures. I would say he was great until he suddenly quit. The new superintendent filled in the position appeared to be overwhelmed. Some empty promises were never fulfilled or followed up. What bugged me the most is the grout haze, grout caulking and paint stains are on the face of the tile throughout, floor and shower wall. I brought this up to the superintendent at walk through and he said it would get taken care of. Guess what? It was never being taken care of and the house closed as is. I was out of town at the time of closing. As I returned, I was trying to reach the new superintendent but guess what? He decided to ignore my calls, text messages and emails. All I wanted was to get the tiles cleaned before moving in with furniture. I wasted six weeks trying to reach Del Webb and no luck getting anyone to solve the issues, except that I was told to move in first. It makes no sense to me moving in with funiture then to deal with floor cleaning. It's the inconvenience they do not have to deal with. Well, I could not wait any longer and finally had to move in. Currently I am dealing with "warranty issues" with Del Webb. The customer service manager is doing his job in scheduling contractors to come in. One problem is that certain contractors would not keep the schedule. I got bumped for the drywall and paint contractor the day of service to the next day. The other problem is the attitude of certain contractors. They would tell me there was no need to fix certain issues not because of what they believed but if of their laziness. That, I insisted in getting the issues fixed. One contractor even made racial comment about plus complained me nitpicking. ... More

People are all great and fairly responsive. The problem is we had to deal with 10-12 different people. Del Webb should have 1 or 2 point people that customers can deal with. Also, HOA restrictions not disclosed until AFTER closing. Should ask for rules ahead of closing. Some of the subcontractors did not do a good job, bowed walls poor painting, dented appliances, etc. The Quality Control team did not disclose any of there or fix them.

There seems to be a GREAT emphasis on surveys even more than true customer satisfaction. I was asked to complete a survey before I knew who my customer satisfaction rep is. My project manager Ben was very responsive and respectful. He’s stopped by since closing, a few times to check on things. My sales person Valen has been less than useful. In order to get to her I had to go through corporate. She is programed to say NO without even checking. Close to a dozen phone calls to change my paint color. Her suggestion was for me to repaint it once I moved in. That’s frankly moronic and insulting. There wasn’t even drywall when I first asked. Only when I explained I would discuss with my project manager did she even check. Two phone calls to him and it was resolved. I relocated from 1000 miles away and wanted to order appliances while I was in town. I called Del Webb to ask for locations of a Home Depot or Lowes. Again, via text , I was referred back to her. When she finally responded, I was told “I have no idea“. I worked in a culture of “we strive for 5” on surveys. I’m in healthcare. I found the emphasis placed on it paramount to administration even, at times, above outcomes. Take great care of your customers and positive feedback will follow. There are too many options in the area and your potential customers are more savvy than you give them credit for. Still waiting for multiple chips in tile to be fixed. I’d welcome someone to put the effort into that and asking me for follow up. I guess we will see. ... More

We have had problems with the electric, things happen, but we scheduled for the electricians to come out, and they showed up in the morning when we had an appointment in the afternoon, now it cost me another day of work, or I have to wait as I scheduled it for 28 December, Unacceptable. We have a complete wall of electrical outlets to shut down everything on the wall to include the . They messed up the shower and we noticed it the day after we moved in, when we took a shower, they came out, took a measurement 11 days ago, we have heard nothing from them again unacceptable. It seems that everybody bent over backwards on this house every step of the way, everybody’s being wonderful, sign the paperwork, give you your money, and now we’re second rate citizens. ... More

Once moved in you are basically on your own.

Several problems were not resolved. Most of the window screens do not fit properly into their jams. On just stick out and will NOT fit. I think almost all are just a bit to large for the jams. Shower can NOT adjust flow, temp yes. All the outside drain and sewer access cover have been painted over and will not open with out possible breaking .