Del Webb Reviews

Definitely a good experience. They informed me at every stage of buying and constructing. I trust the Dell Webb brand name.

We expected little, received even less

After our purchase and final walk through we found some issues we didn't see during the final walk through. Our bad, I admit. But when they are clearly the result of poor workmanship/installation/attention to detail, they should still be corrected. All we got was "you should of noticed it during your walk through"

Candee was so happy to help throughout the entire home purchase process. Rick is committed to quality craftsmanship!

Our home was purchased approx 60 days ago and we have had and still have quality control issues. Lack of communication and follow up definitely an issue. Tired of hearing we are to busy and don’t have enough help and Covid-19 as excuses. Slow down the process then and pay attention to what is currently going on and address them accordingly.

Great selection of models to fit all needs. Loads of options to choose from. Staff we dealt with throughout the process were great.

From builder site foreman and sale person great job !!!!

We had a great experience working with Cody and Catherine. In view of the current market conditions there were challenges with the supply chain and getting the project completed on time. Cody and Catherine kept us apprised of the progress and they continue to stay in touch and have been a pleasure to work with.

The price is high, however - this is Northern Virginia and all homes are over priced. Just moved into Carter’s Mill and love everything about it so far.

No attention to detail. Poor customer service, poor communication.

The experience went very smooth

Home generally built with good quality however there are certain items that are just not 100% and need fixing. Almost feels like a rushed job.

The quality of my Granite is not good. I upgraded my lights and standard were put in. Been in my house 2 months and still waiting for lights and they won't refund my money.

Level of finish work inside, and outside was surprisingly good. Time to complete the home for closing was disappointing. it took about 11 months from our first deposit and paperwork signing. Building of permanent amenities, clubhouse, pools, tennis courts, etc. still has not started as of this writing but we are paying FULL HOA FEES with no amenities even in sight yet!

The sales and design agents were outstanding. However, the home project manager was severely lacking in basic communication and follow-up. Timelines were promised and missed at every step. Punch list items were not completed on time or as promised. The community is outstanding, but the home building phase is poor.

The expression if you have nothing nice to say don’t say anything at all. Period . I have a door in my master bedroom that is hanging on the floor they said they were going to fix it before I moved in never fixed it. I’ve got a door in my kitchen that’s cracked they said they put a piece of blue tape on it said they’re going to change the door that was before I moved in never change it. I bought a new house 20 years ago in Sacramento California, never had any these issues of problems. . Just honest with you with my experience

Our home took almost twice as long to build as originally told, but that was fine as that seems pretty typical in the Las Vegas market, and we weren't in any hurry. The home is very well built, but right when we did our home designing (after contract was signed) we were told we could ONLY paint the inside FLAT WHITE due to supply issues (no other builders seem to have this restriction). Once our house was eventually complete, we had to wait about 2 months for the wall microwave/oven combo to arrive (more supply issues apparently). The worst part, though, was that we originally went with Pulte Mortgage (Del Webb in-house financing) and while we had a lot of hoops to jump through since we are both self employed, we seemed to check all the boxes to get approved. The main reason we went with Pulte Mortgage was because we were given a $6k credit at closing if we did. Well, it's late January and our house was almost done so we were told that we were closing by end of February and we needed BOTH our personal AND business 2022 tax returns done to get final approval for our loan. The IRS had not even finished publishing final guidelines for the tax year yet. So, VERY LONG story short, we ended up going with Del Webbs "backup lender" and they did NOT honor the $6k closing credit since we did not go with their preferred in-house lender. Very disappointed in how they handled that. They knew from the beginning that if we did not close by the end of 2021 that they were going to require our 2022 tax returns, but NO ONE EVER SAID A THING!! All that said, we love our home and it is very good quality, there were just too many pot holes and speed bumps along the way that, in the end, made it a very frustrating experience and ultimately showed that Del Webb is just looking out for themselves and their bottom line and not really caring about the customer. ... More

While we give low marks for responsiveness in general this should NOT be a reflection of our project manager how was excellent

It was very hard to get timelines, status of close date, status of our home, why homes bought after ours were closing weeks before us, etc from project managers. Difficult when we had three project managers. Lack of response when work orders submitted for problems with the house. Final home will be beautiful, when problems resolved. Floor plan is perfect for us.

We found the design and structure to be well executed, but the finish work leaves much to be desired. Even after upgrades, the remaining amenities are all builder grade that need to be upgraded after you move in. The warranty issues we did have, were responded to within a timely manner. But, the vendors used do not do a good job initially, and all seem to have a "fixer" that comes and corrects sloppy work after a warranty complaint is filed.

The QC of the workmanship should be much better then it is for the price point.

While the people who work for Del Webb are top notch, and the houses look nice, the materials are cheap and the quality is not very good. The walls are so thin I can hear everything in my house from everywhere, which limits privacy. The paint job on the interior and exterior is also very low quality and will require me to repaint too soon.

Starting with the salesperson Marc he kept me informed about everything that was going on step by step. Every month he would give me a detailed Verbal report and what phase would be next. My wife and I spent at least one and a half hours looking over options from standard to premium selections. The project supervisor Jake was also very outstanding sending us photos of almost every portion of the build he also personally invited us to come and view certain portion of the build. Jake also went into great detail on the walk through before closing date and had marked the imperfections that he observed and suggested us to look for any other he may have missed. The person doing the closing was also great and made sure everything went smoothly. ... More

Sales , design, closing teams all very responsive. But do your due diligence if unfamiliar with building process- it takes patience but so far very worth it. The sense of community here is real . Construction manager extremely helpful . Things get done fast if materials and labor available. Follow up is great as well

Even though it took a year we are moderately satisfied. The quality is ok but nothing to write home about. We lived in a new rental during the building process that had better quality then our new home. We have grout missing, scratches in our countertops and are still waiting for our drawer pulls, we are happy to live in our community but at a price of mediocre quality home.