Del Webb Reviews

On closing, we did not get a mailbox key. Nobody at Pulte took ownership to resolve this, instead, they made it my responsibility. After many weeks of promises and inaction, one person finally came through in helping out after I stated I was going to elevate my request into the public forum. That one bad experience created huge ripple effects due to critical mail not making it to us. We are still dealing with the fallout of this, even though we moved into SCHH on 1/28 and it is now 3/4. Thanks to the one person that, after almost a month, stepped up and helped out. NOTE as of 3/4, we are still not getting mail to our mailbox. I have to go to the post office annex to pick it up. Once super bad experience created ill will in an otherwise smooth transition ... More

This is my second new build. Very slow response time on repairs. They will not do repairs on issues found after final walk through. Now I have the bathroom countertop that has scratches we didn’t notice at the walk through they will not repair. The same on the granite on the kitchen countertop that was brought up at the walk through but now are saying that’s normal. The countertop looks dirty covers in water spots and smudges. All they did is sent the cleaners to reclean but still looks horrible. Now I have to pay to have it replaced. Ridiculous. It’s been two months still waiting for the stove to be fixed and the plumbing. ... More

Our new mutual experience was good with Alex. He was very professional, knowledgeable and responsive. After the closing it went downhill fast. They had to come back four times to install the right glass in the master shower. They came back four times to fix/replace the flex room doors. Finally had to remove entire frame. Still waiting for them to be painted. During final walk through we identified many issues with cabinets (screws coming thru range hood, dings and warped cabinet doors). None of these issues have been resolved after two months! Before we built we were told that they always put ac units on side of house. However after our build started they changed the process. We purposely built a screen room and extended patio on a lot backing up to a park. Now they built a house next to us with the ac unit 8 ft from our patio. It will be very unpleasant and not at all serene to sit out there in warm weather. All of these issues require multiple follow-ups by us. They don’t seem To care that we have outstanding issues after all this time. They just focus on building more homes as fast as they can. ... More

Can't say too much as I just moved in 2 months ago. I have started a list of things that need to be fixed. So many of my neighbors are talking about their house problems and how hard it is to get things fixed. I hope I don't end up in that situation

It felt like once the home closed the attitude went from “tell us what we can do for you,” to “we did that according to code and you need to accept that.” Items like fencing are not included. Builder issues have arisen in the community with ground movement, though not to us directly. Issues have also arisen with construction of the community center. But we love the location and our neighbors.

I do like what I ended up with, but looking back, this is an overpriced product. Pulte has builder level product, builder level quality, which I can get at any Home Depot. My expectations for the price I paid were much higher. Based on stories from others in our neighborhood, I feel very lucky with the sales person and construction supervisor we had - both were excellent in my opinion.

We paid over $800,000 for a less than 2,000 SqFt home. The fixtures, lights, plumbing hardware, and finish trim are all builders grade on the cheep end. The switch locations for various lights make no sense, The lawn is nothing but weeds. On the plus side, the house fits our needs very well, the location is outstanding, and the Del Webb activities and social aspects are outstanding. Those are built into the house cost, but the basic house is no where near a $400 per sqft property

Like I said the whole buying process was great but then it went down hill. Pulte Title is horrible. Kept asking for same documents. Pulte Mortgage was great. Workmanship is horrible. Paint splatters and spray everywhere. House was dirty when we moved in. Didn't clean windows or windows sills (the high ones that you can't see, left paper and saw dust up there) , left the paper from sliding glass doors on the frames and caulked it on them. Most kitchen and bathroom cabinet pulls were scratched. Caulk is horrible around shower and bathtub. Everything looked good on walk through, because you're in a hurry to get to the closing. Now it's more than 2 months later and things still aren't fixed, with dates being set for repairs and no one showing up. ... More

Very disappointed in the quality of home for the price you pay. Cheap workmanship which resulted in many mistakes and flaws.

Overall, I would give the home quality a B-. There were many items that should have been completed prior to closing and we are still having issues with some of these items. Rough 85% of the home is great... it's that 15% that was not completed correctly that is a bit frustrating. On the plus side, your warranty people have been very polite and professional... just takes a while to get things done.

No oversight on workmanship leading to many problems which should not have passed. Still waiting on some items to be fixed. The HOA fees went up $70 per mo. right after moving in. Many HOA issues like cafe losing 50 cents on $1. Very limited seating indoors and out. Kitchen too small to serve enough people. Monthly food & beverage increased to $80. Architectural committee taking too long to review and approve home changes. Love community, clubhouse, fitness center, pools, clubs, and fitness classes. Love style and amenities in our home. Glad we are here, but it has been costly and time consuming. ... More

Our Supervisor was unreliable, unresponsive, and acted like he had better things to do than to work with us. We never heard from him for a 30 day review.

Door had to be replaced which was done in a somewhat timely fashion. Had to make SEVERAL phone calls and 7 weeks later it remains unpainted. Closed without refrigerator which we were told was not included. Except that the contract said that there WAS to be a refrigerator. Took several weeks to get that.

Several quality issues with our new house all of which could have been resolved before closing. Has been difficult to get incomplete or defective items repaired. 12 weeks after moving in and many email and phone calls to our contract manager later, we are still trying to resolve many of the issues and feel like we are being ignored at this point.

Experience was pretty good until after closing. My construction manager was responsive and tried to help but seemed to have little authority to help resolve concerns. They should have more authority since on the front lines. Even going up the corporate ladder a bit had the same experience. Pulte is a large corporation and primary focus is on selling and getting homes closed. The attention drops significantly after close. Every new home is going to have some issues so it would be great if Pulte gave the same attention post close for up to a year as during the sales cycle. I feel forgotten once you close. Also the interior painting on these homes is sub par. The paint is very watered down and who uses flat paint on interior walls anymore? I will also add that almost no upgrades are included in the base price. So the finished product far exceeds baseprice if you want even some of what is considered basic items/finishes. There are also landscaping issues with for example a very low berm in the backyard that is not what was "sold" and will deliver absolutely no privacy. I have already surfaced this to Pulte but no action so far. My neighbors have the same concern. This issue is not going away....we plan to continue to pursue. On the plus side, I am excited to be living in SunCity with all the amenities. I worked long and hard for many years so it's nice to finally be able to enjoy this last chapter of life. ... More

We had considered another builder before Pulte at DelWebb. But due to our circumstances moving back to PA and having to purchase after the sale of our home, we purchased a quick sale home one where the designer selected the details of the home. We paid full cash so not to have a mortgage. They “say” that we got upgrades but given a Toll Home that we had before this, there was a difference. Definitely not better quality in cabinetry, doors, paint, baseboard width and etc. The response of the sales office was great and kept us informed. Everything went well until our walk through and move in. After purchasing 3 other brand new homes with different builders we were very surprised with the product that we purchased. The quality of craftsmanship was not at the same keen attention to detail to the other builders. The home was not clean. It had a huge unpainted area that was repaired but no one came back to paint. Paint on counters, floors, and tile were not removed. Clumps of grout on the floor and tiles. Sanding dust everywhere. Pencil marks on doors and other areas were not removed as markers from contractors used for installation of doorknobs and pipes and etc. The paint….flat paint is the worse. It is not washable or scrubable. None of my past homes had to be painted in 5 years or 12 years where we previously lived. Light wipe or eraser would remove scratches. My arm touched a wall while plugging a light; it left a mark. Pure sweat damaged the wall area and is still there! . They said they put 2 coats on but I highly doubt it. They spray on the paint then use brush strokes that show different directions. Any return to correct an area they use a few brush stroke and not the entire door or wall. What do you think that looks like? They “say” keep a list of things and they will get done after the 11th month. In the mean time your walls look like crap, NO NEW HOME that we purchased came with no chandelier or light fixture over the island even if they gave you the cheapest one at Home Depot or Lowe’s. But here, we had to buy both. There was a film running down on the bathroom tiles that they used a flashlight to see; but, I could see. They sent someone yesterday after 7 weeks who cleaned the tiles and what a difference. Glue stains can not be removed from the wood floors by me so I will see if they can clean it up. The warranty person is a 1 man team for ALL townhomes. Promises made, pictures are taken and time passes before getting things done. I tried to be patient but finally I had to send an aggressive email that I wanted to see things get done, The stainless steel kitchen sink was scratched my first day and I am super careful. I brought from my other home protectors and it is still scratched. The cabinets are not of the highest calibre. I see how fast the homes go up that surround us. I don’t think attention to details is of the upmost importance to them despite their motto to be for quality. They need a redo if they want my seal of approval, ... More

Quality is not what you get, it is what you are told though. Building processes are wrong and things in home get damaged during construction. Once house closes, items are no longer build problems but now warranty issues and response is slow to get fixed. A few small inexpensive changes could make home much more efficient. They are not options and you cannot change later. The construction manager is really just a PR guy for Pulte and oversees too many homes to be focused on quality. The common response to issues is” that’s the way we do it”.

How long does it take to get a toilet paper holder in my bathroom. Lived here 4 weeks and only have half of the holder!! Not to mention other issues.

Make sure you hire a private inspection company . The company I hired brought out issues that I wouldn’t have known . They were corrected . Also, it’s been a nightmare to get issues fixed after you close . Very difficult to get assistance.

When we first signed the Contract, we were very excited about this new-built Home, While the buying experience was good, when we moved in, we found that Pulte had cut corners. Investing a little into simple, cosmetic features would go a long way. I am hoping that the core construction is good because that will stay with us for a long time. We liked the electrical design of the switches, etc. -- very well thought-through. While other builders like K Hov, and Toll Brothers use local subcontractors, overall, I think that the Construction Manager was not on top of the overall quality. The responsiveness of the post-close customer service of warrantied items could be better. ... More

The Del Webb/Pulte homes are not built for people over 55 years of age. We were never told that our house would barely fit on our lot, thereby making our back yard very small and our driveway very short. The attic stairs are very steep, unstable and have a leap from the top stair to the attic landing. In addition, there is nothing to hold onto in order to pull yourself up. Because the stairs are in a tight space, there isn’t enough room to pull the stairs down safely. You have to be tall to pull the stairs down and we are short. Why you would place the a/c handling unit in the attic is a mystery. We are unable to access the attic to change the a/c filter. When I told the Del Webb building supervisor that something was wrong with the trash drawer pullout, I was repeatedly told it was a “dirt in the track” issue. Upon further inspection, it was due to a bent rail. The floors are not level. We were told that due to damage, our driveway would be re-poured. Instead, it was “resurfaced” and 1 week later it was peeling. The cheapest wire shelves were used in all of the closets. We have a few roof shingles that are not nailed down, but I was told the summer heat would fix the issue. So far, the shingles are still sticking up. The upgrades were way overpriced and our LVP floors appear to have marks in them. We were told that the marks were part of the floors, but I’ve never seen those marks on any other floors. We don’t like being treated like we’re stupid, nor do we like being lied to about mistakes made by the builder. ... More

Still outstanding issues NOT addressed. Once you close, you are forgotten

We have (hopefully had) a problem with mold found in the attic at pre-drywall inspection. It was treated just before closing but rather than guarantee it in writing that if there is ever a future problem where it spreads which I pushed for, but instead was told this verbally. You have a 1-year warrantee and "IF" we determine we should cover the repair or ongoing treatment then we will. Otherwise, it will be at our expense, which leaves me very concerned about the long-term quality, safety and potential repair/maintenance cost of our new home.

The walk thru went o.k. with the builder, some items where in need of replacement and/or repair and for the most part were done. Some items were not checked, (i.e. irrigation system) and it is NOT currently working properly. It was an Inventory Home, and we needed to move quickly, so we saw what we liked, but later found out that the house was not in a condition that needed to be. As an example, the PAINT workmanship needs a lot of improvement! Since the interior paint was already an upgrade, we had no option than to accept it. We pointed out some places that needed to be repainted, but after moving in, we found that the painters had still missed some areas, but even more concerning was that their attention to detail was terrible! Splatters of paint thru out the house, on the floors on the carpet, in the pantry/shelves, light switches painted, on the master bathroom commode and on the kitchen cabinets! Every time we do something or move something in the house, we continue to find problems with the paint job! Unfortunately, we didn't have the option of not having the paint upgrade because we would have never opted for that option! It was somewhere in the neighborhood of $2300 dollars for the upgrade (I believe) and NOT WORTH IT! Other items were also found to be in need of looking at or repair or replacement and we have contacted the appropriate personal with a list of items last week and was told via email that someone would contact us within 24-48 hours, and WE ARE STILL WAITING! I am not one to wait or have someone give me excuses for not contacting us, especially with all the forms of technology now a days to get in touch with someone, so I am also not one to continue to ask and submit issues when it was already done in the first place, so I will then start doing things myself and not be dependent on Del Webb to do what they promised to do. It might seem like some minor details to some, but you expect for the builder to at least follow up and let you know that they will eventually get back to you and take a look at your concerns! Finally, we did buy the Del Webb property because of its location! It is currently nice and peaceful and that is something we hope to enjoy for years to come! As they say in Real Estate, Location, Location, Location! Would I purchase again from Del Webb/Pulte Homes? I have to think about it... ... More

The overall quality and craftsmanship is not there for the value that we paid. Terrible responsiveness to issues throughout the build and after we moved in. Still have not been reached out to regarding numerous warranty issues that I sent in and we closed on Jan. 26, 2024.