Del Webb Reviews

It is amazing how they can build a very nice house with all the details at high level in such a short time. From the salesperson to the project manager, all the construction people to the warranty, they did a fantastic job and right on time with their schedule. We financed with Pulte mortgage and they were very detailed to ensure the loan would clise on time. It was the right decision to work with Pulte at Del Webb

The windows are foreign mfg and should fall under structural warranty due to that fact and fact that there operation is questionable from time of installation

Quality homes. The wait to move into our home was not what we were told or expected. Communication among the Pulte Team is poor. Very frustrating. Realize everyone is trying to do their job, but I would not recommend Pulte to a friend. Built 3 houses in our lives and this is by far the worst experience.

The sales consultant was great at outlining the major milestones in the construction process and was available as questions arrived. The project manager assigned to the project was awesome in responding to questions and concerns. Overall, a very smooth enjoyable process.

Challenges with completion date led to much more cost in temporary housing. The home and community will be a wonderful place to live in the future.

We are still awaiting the delivery of our ordered refrigerator and we have been in our new home for over six weeks. We are also waiting for a replacement dishwasher due to the original being damaged. We have been told on several occasions that the products were going to be delivered and then no follow up from Pulte. This is not acceptable and we are very disappointed with the lack of customer service we have been receiving.

Carpet were down and house was upon for a month with worker walking on them. No quality control.

One of their mantras is "Build Quality" but they hire the low bidder and each of tell them that this is a "production home", thus the quality suffers. The caulk, spackle & paint job on my house was the worst I've ever seen and I've seen plenty as I was in the construction management industry for 40 years. Also, they don't always use top quality products. For instance, the electrical outlets are very difficult to plug in to. The bathroom toilets and kitchen sinks were low grade quality also,

We purchased on line without ever seeing the community or a model home. There were a few minor issues when we first moved in, but they are resolving them quickly. Our construction manager was amazing. He was just assigned to us two weeks before closing, but went out of his way to accommodate our concerns.

The superintendant, project manager (whatever the term) - CHRIS was communicative and responsive before and after close.

I was more impressed with Pilate staff than I was with the quality of the home. Everyone in the sales office, the field managers and the mortgage division were delightful to work with. They seemed genuine and professional and always responded in a timely manner. Since I’ve moved in, I’ve had some minor issues and they have been addressed quickly, for the most part.

What should have been (per Del Webb’s) tv ads a joyous event became anything but that. Getting answers to questions, pushed to close when jot complete and then getting deficiencies corrected certainly kills the message you advertise. The residents are phenomenal, the experience just short of a nightmare. What happened to the Del Webb vision? BTW we are not in a 40 foot but a 50

Erica was great throughout the purchase process and even afterward when I had issues. Todd Ballard was awesome in the home loan experience and very professional. Joey was my builder and a did a great job throughout the process. When Joey was away Anthony jumped tight in at a critical time to help out. Austin Stock has been absolutely amazing in the warranty prices and he and his team get an A+. I ran a major business segment for a large corporation and owned it cradle to grave (I.e. quote through post sales services so I know a good operation when I see one.

We love our floor plan and the community. After closing we discovered numerous problems that should have been identified and remediated at their inception. The warranty team was very responsive and all the problems were resolved to our satisfaction.

I love the floor plan of my home, though some of the workmanship was shoddy and messy. For example when the tile flooring was laid, the tile guys taped down thin cardboard to protect the tile & grout. The contractors, after the tile guys, removed the cardboard and made a mess of the flooring throughout my home. I had to hired a company to clean the tile and the concrete outside the home.

It was a bumpy road during construction. Project manager unresponsive to issues found in house during construction. Warranty group now fixing those items after we moved in. Felt not heard during construction and it’s quite inconvenient with a husband at home on Hospice from Alzheimer’s. I’m really not happy living in a construction zone with items raised during construction now being corrected. It’s very disruptive and difficult because of my husband’s illness.

So if you are Having a house built by Del Webb you need to pay attention to your building manager and ask the same questions multiple times

Really enjoyed our sales person. She was responsive and educated on the homes and neighborhood. Was extremely disappointed in the final product on so many levels - too many to write out here. Main issues - craftsmanship just so shoddy I would be embarrassed to present this to an owner as clean and new.

I'll never buy or recommend Pulte as a builder. Much of the work was substandard as were the materials used for cabinets, doors and landscaping.

Had a independent home inspector inspect the home at my own expense. He that found significant issues that showed that builder had no internal controls or inspections done before releasing the home. After 30 days since turning the report in to the builder customer care, still have not even had a response.

Our sales consultant was very responsive to questions in a timely fashion through out the entire building process. We were given the opportunity to a pre-drywall onsite walk through with one of the construction managers and spent several hours on site. Final walk through prior to closing was also an exceptional experience with one of the construction managers and all outstanding issues were resolved in a timely fashion as materials became available and to our full satisfaction.

Construction manager was supportive and knowledgeable.

The builder rushed through the readiness of the home to meet an unrealistic close date. Instead of delaying the close, they forced the signing by threatening 250.00 a day penalty for each day beyond the target close date. The lack of quality has required many many service tickets and Pulte takes their time in addressing them. They continue to cite labor shortages for the poor quality, yet they offer no compensation for the hardship put on the homeowner, we are forced to live with it. We were out of state buyers which put us at a disadvantage with respect to monitoring the progress and the workmanship. Pulte totally took advantage of the fact. Advice to potential buyers, inspect EVERYTHING closely BEFORE YOUR CLOSING. Get it in writing that they agree not to push the closing until you are satisfied with the quality. Force a walk through with a sales person when you first look at the models. Have them point out everything that is an upgrade. You will find that the generic house in the base price is extremely disappointing, and that it will add a few hundred thousand to get all of the upgrades that make the house special. Lastly, tell your salesperson that you would like to attend a HOA meeting prior to committing. You will find that not one homeowner is on the board, and that they really don’t care what the homeowners have to say. They seem to think that 55+ adults should be treated like children to protect us from ourselves. I.E. they do not allow homeowners to drink adult beverages at the pool or clubhouse unless it is an event that the board sponsors. ... More

This was our first experience with a production home which was far different from a custom built one. Our project manager was respectful, communicated clearly, and was patient with our questions and concerns. However, he clearly was overworked with too many responsibilities.

Great staff - Beautiful homes - Wonderful community