Del Webb Reviews

Del Webb responded:
Thank you for providing feedback for us. We’re thrilled to hear your experience was thoughtful, painless, and enjoyable! Our team works hard to deliver great value and a fun, positive homebuying journey, and it means a lot to know that came through. If you ever need anything, we’re happy to help! ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad the team has made you feel welcomed and supported right from the start! Congratulations on your new home, let us know if there's anything we can do to help better your experience! ^KH

Del Webb responded:
Thank you for sharing your feedback with us. We appreciate you sharing your experience and understand that permit delays can be frustrating; unfortunately, start times can sometimes be affected by factors outside our control. We’re glad to hear you value the amenities and convenient location of the community. Del Webb communities are designed with lifestyle and accessibility in mind, and we’re happy that stood out to you. If you have any questions or need assistance, please feel free to reach out! ^KH ... More

Del Webb responded:
Thank you for sharing your feedback. We’re so glad to hear you’re happy with your new home and that our sales and construction teams were able to address your concerns promptly! We appreciate your honest input regarding the apps, warranty registration, and design details, as this helps us identify opportunities to improve the homeowner experience. We would be glad to answer any questions you may have, please email customersupport@pultegroup.com with a brief summary along with your address and contact information. Thank you again and congratulations on your new home! ^KH ... More

Del Webb responded:
Thank you for taking the time to share your experience. We're delighted to hear that you had a great experience, especially being out of the area during the build process! We are so glad to know that you're enjoying your new home, congratulations! ^KH

Del Webb responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that you had a positive homebuying experience and are happy with the quality of your new home. That said, we're sorry to learn about your concerns with responsiveness. We will share your comments with the appropriate team but would like to learn if there are any unaddressed concerns in your home. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We're glad to hear that Mike provided you with supportive and attentive service throughout your process! Also, we appreciate your feedback regarding the mortgage process. We understand how challenging that can feel, and we’ll share your comments with the appropriate team to help improve that experience. Thank you again for choosing Del Webb! ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear you had a positive experience with Alex during the sales process, but we’re very sorry for the frustrations you’ve encountered since closing. \We’d like the opportunity to review these outstanding items and better understand your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback. We're delighted to hear that you had a positive experience with Steve! It's great to know that he was thorough and attentive throughout your entire process. Congratulations on your new home, enjoy! ^KH

Del Webb responded:
Thank you so much for taking the time your feedback. We’re glad to hear that Tex has been responsive and that your concerns have been addressed, with a plan in place for the remaining item this spring. We’ll be sure to share your kind words with him and the team, it means a lot to us. Please don’t hesitate to reach out if you need anything in the meantime! ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had such a positive experience while working with Aaron and Mikaela! It's wonderful to know that they were supportive and attentive throughout your process. We appreciate your kind words and your recommendation, enjoy your new home! ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re glad to hear that the buying process, progressive home inspections and the closing experience were all top-notch! We truly appreciate your feedback and thank you for choosing Del Webb! ^KH

Del Webb responded:
Thank you for sharing your feedback with us. We're glad to hear that you had a positive home building experience! It's wonderful to know that Jose kept you informed throughout your process. Congratulations on your new home, enjoy! ^KH

Del Webb responded:
Thank you for taking the time to share your feedback. We're glad to hear that you had a great experience with us. It's wonderful to know that you had a good experience with our team! ^KH

Del Webb responded:
Thank you for taking the time to share your feedback. We’re so happy to hear you had an easy and enjoyable experience and are loving your new home and community. Welcome home, and congratulations on this exciting new chapter! ^KH

Del Webb responded:
Thank you for taking the time to share your experience. We’re glad to hear that Ashley, Ben, Patrick, and Eddie were all cordial, professional, and helpful in resolving your concerns! We truly appreciate you taking the time to recognize their efforts and are happy to know you’d work with them again! ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear that your experience with Del Webb, from building through warranty support, has been top rated and met your expectations. At the same time, we’re very sorry to hear about your experience with Pulte Mortgage, as professionalism and respectful communication are extremely important to us. Your comments are taken seriously and will be shared with our team, and we appreciate you taking the time to be candid about both the positives and the areas that need improvement. ^KH ... More

Del Webb responded:
Thank you for sharing your feedback. We're delighted to hear that you had a smooth and seamless experience with us! It's great to know that David was a pleasure to work with. Congratulations on your new home, enjoy! ^KH

Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re glad to hear that Sam worked hard to accommodate your needs and that Lacy has been responsive and supportive in addressing your concerns. We also appreciate your candid comments regarding materials and workmanship, as this feedback is important to us. Thank you again. ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear that our team has been honest and responsive throughout the process and that all promises were kept! It’s great to know the warranty and construction teams provided top-notch follow-up. We truly appreciate your trust and are so glad you’re happy with your decision to purchase with Del Webb! ^KH ... More

Del Webb responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointed you are, especially given your extensive experience with new construction and the expectations that come with it. The issues you described—ranging from sales communication and disclosure concerns to construction oversight, workmanship, and closing-day frustrations—are not acceptable and fall short of the experience we aim to provide our homeowners. We regret the stress and loss of confidence this has caused and appreciate you bringing these concerns forward. We would like to make leadership aware of your experience for their review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Del Webb responded:
Thank you for sharing such kind feedback. We’re glad to hear that Daniel was honest, responsive, and truly committed to doing his best for you, he clearly made a meaningful impact! While we understand how much he’ll be missed, we appreciate you taking the time to recognize his dedication and support. ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're very sorry to hear about the ongoing issues with your cabinet, door, molding, countertop quality, and the condition of your driveway and backyard. We understand how upsetting it is to feel that promised repairs and follow-through have not been delivered. Your feedback is important and we want to escalate your concerns to our leadership for their review, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Del Webb responded:
Thank you for your feedback! We’re glad to hear you had a great experience working with the team during the build process. We appreciate you taking the time to share it! ^KH

Del Webb responded:
Thank you for taking the time to share your feedback. We’re truly sorry to hear how disappointed you are with your experience, as this is not the level of quality, transparency, or respect we strive to provide. Your concerns regarding workmanship, communication, fees, design center experience, and construction oversight are taken very seriously, and we regret the frustration and loss of confidence this has caused. While we’re saddened that your experience led you to this conclusion, we appreciate you bringing these issues to our attention and would like to make leadership aware if there's still unaddressed concerns.

Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More