Del Webb Reviews

When you move into a 55+ community, you are not only buying a lovely updated home, but you are also buying the lifestyle of activities, maintenance-free lawncare, and a built-in group of friends. That being said, you will encounter issues with your home, as you would with any new construction. This is not a custom home that you can tweak and modify. These are homes that are built quickly and to standard specifications. I have found through experience with Pulte/Del Webb that they are reasonably responsive and will take care of the majority of issues within a good timeframe.

I love the Del Webb community and all the opportunities that is creates. The issue is after the closing and the follow up with warranty issues.

Finish work quality sub standard. I Upgraded trim package but the majority of door ways the casing had to be ripped down to fit.

Update during building were timely. Warranty fix updates seem to be slower. We are very happy with our new home, but would like to get the warranty items taken care of so we can relax.

Home completion was over 18 months late but the building manager kept us posted throughout the process. We lived out of suitcases the last six months. There are no major issues as of yet. However we have missing windows blinds that keep being on order. Not understandable at this point We have not contacted the builder regarding small issues that need fixing. Hopefully they will do a better job. Spouse really likes our home

The sales experience and design stages went well and our team was way to work with and responsive. Quality of construction and number of critical issues was disappointing for a house of this cost. On the other hand the team was very responsive to fix problems. Learnings from initial issues should be applied to newer buyers to avoid future issues.

My experience with the salesperson was nothing less than outstanding. Very responsive. The field manager needs more experience. He needs to learn how to do a pre drywall inspection and be more knowledgeable about the product.

I believe you get the luck of the draw when contractors are selected to build your home. Due to so many homes being built it can either be good or bad. The construction manager is then left to make repairs to any issues. Overall, we have a good home. Not happy with the slab not being anywhere close to level. Appliances and furniture wobble or sit crooked due to the slab being uneven. We also have an issue with bats outside our home in the front door foyer. Can't seem to get them to leave.

We are very pleased with the model we selected although we would have like some freedom to make modifications. We were a little disappointed that some things were not checked by the builder before our closing. Since that time, the company has been responsive in setting up repairs for those issues. We also felt that we were not given clear advice on the options regarding the pool and recreation area surrounding the pool.

We like our new home but the finishing work is really disappointing. Painting, caulking, baseboards all are sloppy. They should have waited 2 more weeks before setting the closing date. Our final walkthrough took 5 hours because there were so many small problems. And of course we didn't get them all. Getting things repaired is a hassle cause to fix something it takes 3 different contractors on different days repair person, drywall person and painter - even for the smallest issues. Inefficient. The staff is helpful but our person who schedules repairs is often pulled away to another site to work so they are understaffed. ... More

The overall process was fine. Our sales person was responsive and helpful with many ideas and suggestions. The design center help from Christine not so much. You must be your own advocate and press for action and information. We met with her in Feb 2022 still in the middle of a raging pandemic. She was not masked and seemed put out when she was asked to wear one. This is critical when meeting with older people in close proximity. If we were to do this again we would not meet her. The electrical designer Alan was top notch. Extremely helpful and had excellent input. Our first construction manager "Blue" was rude, condescending and poorly informed on modern construction principles. Many pieces of lumber used in framing were cracked and splintered. When asked about these issues we were told that these were cosmetic issues and he said "I don't need you telling me how to do my job." We immediately stopped the conversation and asked for a different manager. A new construction manager was assigned. Dexter did an excellent job taking over. He was helpful and knowledgeable. The overall product is a house. All new houses have issues that need to be addressed. The interior plastering has numerous globs and splatters. The baseboards were very poorly installed with corners poorly mitered. One sliding glass door is not installed square and is exceedingly difficult to open and close. There are other issues that are cosmetic and I am sure will be addressed through the warranty process. On the irrigation system the landscaper refused to properly install the backflow preventer. Testing of the assembly is required by the manufacturer, Uniform Plumbing Code and state laws. We were forced to pay for the required testing. This an essential piece of equipment that assures that the irrigation water does not backflow into the drinking water system. Overall we would buy again but be more proactive in checking the construction process to include bringing a level and square to the house. ... More

Still waiting for repairs found immediatly after closing

The process with Pulte is outlined well but still overwhelming for a first-time home builder. The challenge of supply chain and sub-contractor shortages added a lot of difficultly for the builder, but our home was completed on time. We hired third party inspectors, which I would recommend even for a new build. Our construction manager, Anthony, was always very responsive, patient and kind in spite of how stressed out and demanding we could be at times. We have lived here a week and love it! Our lifestyle director, Claire, has done a great job building a sense of community among the residents. Everyone is so nice, and it is fun building a new neighborhood together! ... More

(I'M BET DEL-WEBB WILL VET THIS OUT OF THEIR REVIEWS)BUT HERE GOES, Over all and after all things added up, the cost per sq ft was a lot higher than we expected, many things not in the initial price added up fast, compared to sq ft what we would have paid on a completed home in the same city.

Put in a warranty claim 1 month ago and haven’t heard a word from anyone.

The sales and design process was amazing. They answers all our questions, we’re responsive and took their time with us. Once the house was built, it has been exhausting and an exercise in futility to get items repaired/ fixed that should have been taken care of prior to settlement.

I was very pleased with the supportive process of purchasing with Del Webb/Pulte. This is my first new construction purchase. I love the floor plan and the outdoor space. I am excited to watch the community grow. My only disappointment is I expected a higher level of kitchen cabinetry considering the upgrade I selected and the cost. The under cabinets were not painted, Painting throughout the home was done poorly, and with a paint I would have preferred to be washable. The sales team, and building supervisors are wonderful. They are friendly, experienced, and supportive. They are in contact on a regular basis making this home buying experience exciting rather than worrisome. Thank you Howard, Garrett, and Nancy!! ... More

there is no attention to detail, no pride of workmanship in home building these days. So many little things done wrong, incomplete, and just substandard. We were told we could not change our closing date even though the builder was clearly not ready to close. We have been in our home almost two months now and are still waiting on “repairs.”

Overall home construction very good. Finish work lacks craftsmanship and attention to detail. Warranty service department did provide us with good customer service with the issues identified after the final walk through. Warranty service call technicians very professional, arrived on time and fixed all of the identified issues.

Did not like having to blind bid on the land.. lot should have a price, take it or leave it.. bidding is just a giant money grab.. good for Pulte but bad for buyers.. another example of corporate greed

First and foremost, we're very happy with our house. We love it. We would do it all over again. We think it's a well-built house and a very good price, and the Pulte folks were very pleasant to work with. The design of the house is perfect for us. Pulte has quite a remarkable system for cranking out these houses. Where things fell short was in the finish work. A lot of it is shoddy and appears to have been done by people who were in a hurry and/or weren't really skilled at what they were doing. So far, Pulte's customer service has been pretty good about fixing things, but there are still several things that need to be corrected, and things that can't practically be corrected. We also encountered issues with grading/drainage on the lot and are still working that out. So we're not blown away ecstatic, but we are generally pretty happy about the way it turned out. ... More

I feel there needs to be a quality control process that ensures that one process is completed before another begins. I had an experience where my shower floor was not ready to be tiled. It was tiled when there was a hollow area around the drain. Not what you would expect for a $500,000 home.

Had Lot of delays from product availability and manpower. Did get me in to new home before booted out of old one. Quality was not job 1. Walls not square, certainly noticeable on tile flooring. Notice more defects as time goes by.

All the articles that we have read have made Peachtree out to be the best place to live which is true. There needs to be much more communication between everyone, i.e., the foreman needs to hear on a regular basis as to who is doing what where and when.

At the end of the day, you will have a quality home in a great location, You will also have some of the most annoying times of your life getting there. Just remember why you wanted this and it will happen.