Del Webb Reviews

First, I was never told that I would only have 5 feet of backyard, even though home owners are to have 15 feet. I also was not told I cannot expand patio to the side yard, which I have a lot of. Second, my project manager was transferred right after the final walkthrough. Items discussed at the walkthrough, though he said he would do before he left, he did not. Third, normally no response to emails with problems after closing. It's great to be told you have a warranty, it's another thing to be acted on. Thankfully, my neighbors are great!

We were promised a smooth build process with lots of communication. Didn’t happen. The only way we found out about anything was to visit the build site after hours, and ask questions. It usually took a day or 2 to get any answers. House is solid, but the finish work is shabby. Example: We had paint on the floor all around the house next to the base shoe. We were also misled on the home options and lost out on a chance to have a sunroom. We found out just after footers were dug but they would not let us revise the plan under the guise of permitting being completed. We offered to pay for new permits to add the sunroom but we’re flatly turned down. We ended up with three different closing dates, postponing our move-in by a month. Each failed closing date came with a notification just a few days before the closing. ... More

We are still waiting for a list of things to still be done or finish being completed. We have been in our house 3 months and still can’t get all of these things completed. The tile and grout job was so sloppy and the paint job was even worse. There is paint all over my light fixtures, hardware and baseboards. I love my house, but I really wish the quality that we saw in the model homes is what we would have received.

Quality of finished product very good. Issues after moving in taken care of quickly.

I understand this is not a custom home so I expected to get a "corporate" response to many questions about the home. We still have concerns about the high degree of waning on the studs used to build our home. It was built at the height of the pandemic and the studs looked like 'leftovers' ....the ones at the bottom of a stack after all the good wood had been used up.

We appreciated the communication with our Field Manager, Zach B. He listened to our questions and concerns and addressed each one of them.

The sales office was great.

The whole sales and manufacturing group were great and helpful in many ways

I was very unhappy about the 15 months it took to build, and the morgage game they played on me!!!

I think the builder is fine

Issues/deficiencies identified at closing are not addressed (and in some cases still not addressed 45 days later). The customer service team takes too long to correct serious issues (badly leaking faucet) if it is deemed to be a non-emergency. The builder is too quick to direct you to their Customer Service group once the keys are handed over. A little flexibility and maybe a short grace period after possession would go a long way and be beneficial. An example, window screens that are delivered (but not installed) should NOT be a customer service issue.

Love my new home. Exactly what I wanted.

We moved from out of state. So the helpfulness shown by all of the staff was so appreciated. Love our new home!

Pulte is a great builder! The quality and workmanship is really apparent. Everyone we worked with from the salesperson to the construction, tile, loan officers and beyond were wonderful. We know we are going to be really happy here for many years to come. Pulte thought of everything in the 55+ Merrill Ranch Community in Sun City. It felt like home for my wife, the first time we visited, but the highly respected name, is why we purchased our fourth new-build here. Thank you, for a wonderful experience!

Del Webb has chosen a beautiful location in Fuquay Varina to build homes. Del Webb takes pride in beautifying it’s property with lovely flowers and trees throughout the area It’s a lovely place to come home to.

The build quality was the poorest I have ever seen in a new home. There were problems with broken trusses, walls that were not plumb or square, sheet rock seams horribly visible, appliances installed incorrectly and windows out of square and needing replacement parts. We were assured at closing that everything would be corrected immediately, but 6 weeks later we are still waiting for repairs. I could never recommend Pulte to anyone looking for a new home.

Videos and photos were emailed to me to show the stages of construction.

This our second Del Webb Pulte home. The houses are well-built and the responsiveness of the construction superintendent and warranty manager was superb.

Josh, the representative of the builder in the Dell Web Office warmly welcomed us as we began a new experience of buying a house that was to be built. The first thing I felt from Josh was his openness about the process we were about to experience. Having trust was very much needed in such a huge project. He explained the very organized process. It wasn't always easy to “keep up” in making the necessary choices, but their team was always guiding us throughout the process. Once the building began, Josh introduced us to Will, who became our personal contact as the construction manager. He was excellent in providing information, being available anytime, answering texts, caring when we had concerns and finalized his time with us by preparing us for Closing. We highly recommend the Dell Web team! ... More

Everyone from the sales center, the construction team, insurance group were all very professional, attentive to answering questions and assisting with all areas during the home buying process. I love my new home!

Prospective homebuyers need to know, up-front, these are production (tract) homes not custom. Upgraded “packaged” choices do not mean higher quality workmanship (save your money). Sadly, the Field Managers are tasked to follow MANY home builds and cannot possibly keep up with checking daily workmanship of all the trades. Poor finishes (woodwork, drywall, paint) seem to be the “norm”. There is a warranty process in place which, at this point, seems to work well. It blows my mind (as well as my neighbor’s minds) why the work isn’t done right initially, saving money for both the builder and homebuyers! The neighbors and myself, in this new neighborhood, can’t imagine the money being spent by the builder to correct all the shoddy workmanship done on our homes! Anyone entering my home today (I closed almost 2 months ago) can see for themselves the poor workmanship, starting with the dirty (should have been power washed) front porch and the dirty and poorly painted front door. I know eventually these things will be “fixed”, but at my “expense” of time waiting on trades. I recently retired and invested my money in a home here to enjoy the lifestyle and amenities. I have yet to enjoy, as my time is being spent trying to get the issues resolved with my NEW home. Buyer Beware! ... More

the title should speak for itself.

Still trying to get major issues resolved 2 months after closing which was our 4th closing date set. No yard, grading , landscaping No cook too and oven . Loaner refrigerator with no ice. Crooked walls and tiles in shower. Just getting paint today. No gutters. Need I say more

building during Covid a challenge. Supply and labor issues throughout build. Inferior product at stages and difficult to get Del Webb to provide what was promised and expected. We felt it was necessary to watch them build and check on the work often. We love our home but the process was not easy or enjoyable.

Value for the price has been exceeded....