Del Webb Reviews

It seems after Pulte gets your money that they dont have any concerns about addressing your issues that arise after the sale. Emails went unanswered and nobody seems to care about the items that need addressed after the money changes hands.

Delm Webb has a great reputation but the workmanship and fitgnish work especially is terrible. Production houses have subcontractors with little or not Q/c except the customer service reps who are responsive and well intentioned but overwhelmed. If you want to live in a home being adjusted to various issues, things will eventually get done. Not fun at age 77 with some health issues. BUT still glad we bought just disappointed with initial work

After you take possession of your new home a 800 number is provided for issues. The recording says allow up to 72 hours for a call back. And company that takes 72 hours to return a call should so re evaluate their business practice. When I did receive a call back the person was very unprofessional. Thank God my issues are minimal because I feel like I’m on my own.

Sales coordinator Jill was awesome, workers showed little pride in quality of their work in several areas though construction project manager Jordan communicated well and was somewhat effective in getting problems addressed. Have had poor post close communication and no resolution efforts on any defective work after 45 days since close.

Lots of defects, quality issues. Very disappointed.

Don’t close escrow until all things in your home are up to standard. Once you close, they seem to forget about you. They keep building new houses, but don’t come correct/fix things in homes already completed.

Quality of construction is very low, overpriced and low control of process, a lot of waste of material. Good looking models and beautiful community attract me to this place. Convenient location.

We do enjoy our new home. The lot, the view, the finishes, all meet our expectations. HOWEVER, requests for updates on the multitude of warranty issues that have been submitted remain either uncorrected, or completely ignored. NO NEWS IS NOT GOOD NEWS! We want what we paid for and although I know it takes time, I do not appreciate being ignored! Because of the current labor and supply chain environment, proactive communication should be THE top priority for your customer service / warranty department. When the response is "crickets", it is 100% disrespectful. We mattered a lot before you received our money. Now that you have it, that same level of service would be appreciated. ... More

It was supposed to be a dream house for retirement. We liked the location and the floor plan. The model houses are presented as spacious with views out of your window, but when you end up in your newly built house you have houses next to you in 12 feet. Windows do not help much to get daylight. AC units are next to your bedroom. Workmenship is a very low quality: bathrooms need caulking around the shower and bathtub, a lot of paint on the floor boards, kitchen doors are not alined, electrical outlets and switches messed up, missing items that we paid for, the concrete at the front door entrance is so dirty that the power washing could not take off the red mud stains. Not what you expect from PULTE builder. Very disappointed. The dream house needs a lot of fixing to do. We keep cleaning and fixing our house, I hope one day I will star seeing it as my dream house, but not yet. We have been in it for one month. ... More

The sales staff is great but the construction manager was incompetent. We identified several issues to him that did not get corrected until after several promptings, including electrical circuits inoperable, garage paint incomplete and the incorrect amount of attic insulation. This was the dirtiest home I have ever moved in to.

Workmanship is low quality, looks like they were in a hurry. Small things not finished. Painting was sloppy, many areas had to be touched up. Ordered fence and gutters in contract. When did first inspection we were told those are only place holders so had to have those installed on our own. Found all of the windows were not locked when we moved in had to lock all of them. Lawn was not rolled and the gaps between the sod was very large had to have a landscaper roll the lawn and fill in the gaps with dirt. Caulking between the seams on the brick were not finished still waiting for someone to finish caulking. House was dirty. Floor had gritty feel to it. Counter tops were not cleaned well, had streaks all over them. When it gets humid back door is hard to close. Overall looks like everything was rushed, no attention to detail, nor finishing what was started. ... More

We have mixed feelings about our home buying experience. We were very impressed with the sales staff and the multiple model options, all of which were very well presented. We were especially impressed with quality of the finish work in the models and also the design center staff who provided multiple options for review and selection. That being said, we are very unhappy with the finish work on our new home. Cheap materials and poor subcontractor performance driven by the builders desire to close as many homes as possible without proper attention to detail. Post closing punch list items were extensive and dealing with warranty issues has been very frustrating. We only wish that our home could have received the same level of quality and attention to detail that was apparent in the model homes. ... More

Though the home buying experience was good, the customer service with issues after was horrendous. I have had three major issues. I went to settlement on 11/22. On 11/17 during my walk through, it was pointed out to me that there was a hole in the tub of my guest bathroom. It was put on the fix list, but was not repaired by settlement. When Del Webb sent out someone to review the problem, they could not fix it and needed to subcontract it out. When I called the subcontractor the first available date was February 17. I will not be able to use the tub for three months. This has been very inconvenient for guests. Secondly, I have had difficulty with the plumbing. The plumbers have had to come out twice because the toilets would not flush and the shower would not drain. The pipes from the house to the street were put in incorrectly. They are finally coming on January 13 to fix this issue. The third complaint has been with my washing machine. It would not work the first time I used it. Instead of giving me a new machine I had to wait for it to be repaired. It was finally repaired on January 11. I have not been able to wash laundry for 8 weeks. When the washer was found to be defective it should have been replaced immediately. I have sent emails and telephoned customer services numerous times. Instead of replacing the machine the representative said I could use the model machine. I am handicapped and walk with a cane. I was unable to carry laundry to the model home to wash it there. You expect appliances you paid for to work and if not to be replaced. I now have a machine that was defective and how long will it last having been ‘repaired.’ Very disappointed in customer service on helping remedy problems with my new home. ... More

We were very disappointed with the quality of workmanship of our new home. There are many drywall, imperfections and paint was everywhere including the floor drips on the walls. Just not very good attention to detail or craftsmanship.

We are pleased with our home and the quality of the workmanship. The Project Manager has been excellent with his follow up. However, with any new home there will be issues that need to be addressed. The "customer service" contact person is less than adequate and does as little as possible to address your concerns.

Quality wasn't as promised. The work ethic is lacking. They need to do better for what they promise

Disappointed in quality of workmanship Paid $2500 for paint, very disappointed with it Many items subpar!!!!!

My agent Chad Holmes was amazing. He did everything right. But I have the wrong countertops through my whole house. The paint job is terrible and not two toned like I thought, due to an apparent paint shortage. It has taken me a whole month to get someone over here to take a look at things and now I’m told it could be until January before the repairs can be completed. The community is beautiful and I love my house, but think many things could have been done much better.

We had a great experience watching our new home being built. Our field manager, Anthony, was exceptional; responsive, funny and really easy to work with. Now that we have lived in our home for a month, we are really enjoying git. I would say, however, that there are a lot of little things we’ve noticed,such as paint spotsn carpeting, small gashes in doors Gotham haven’t been painted over, spots of glue or other substances on the floors and a drawer that already fell off it’s track. We consider this lack of attention to detail by the many trades involved in building the house. And the Pulte warranty department has been COMPLETELY UNRESPONSIVE!! ... More

The buying experience, mortgage application, and closing went smoothly . However, at the preliminary walk through there were several things that were supposed to be resolved that were promised would be done at the final walk through that were not. Here it is 6 weeks since closing and only 2 items have been resolved and we are finding more including electrical issues. I feel as if Pulte was sold "factory seconds". I have found that the vanity cabinet was installed damaged. Two of the three mirrors are damaged. A roof vent was apparently damaged causing a leak in the range hood. (That was one of two items that have been repaired. Twelve still remain of the original.) An outdoor lantern was installed without glass. A sliding closet door does not fit and was poorly installed. These are just examples of "factory seconds". I am still trying to get adhesives off my $40,000+ tile floor that was supposedly "acid washed".Our house was supposed to be a "quick move in" for May but we didn't close until September. We understand that there were supply chain issues. We own a Pulte home in NJ that was perfect and pristine when we moved in. It was THE reason we went with Pulte. We expected even more from Del Webb. I'm sorry to say that our Florida "dream house" has not lived up to expectations. ... More

I am very conflicted about my new home at Kimblewick. I’m very pleased with the house and community. I won’t complain about minor issues, but one that goes against Pulte policy. That is planting a very large tree( it will grow to 40 or 50 feet) 5 ft in front of my house. It will have to be cut down at great expense in the future. I offered to move it but was denied. Please respond to this as my request is ignored. Thank you. Sue Hughes

We started the process of purchasing our home by looking at your website and by visiting the sales center in Mesquite NV. We chose a Spec home and ended up purchasing it. We liked the thought of your ‘Quality Control’ process indicated in the model home display and on your website – we found the local managers do NOT proceed the way it was presented. We NEVER had a construction walk through as the process progressed, being told they were too busy. Luckily, we lived nearby and could drive by and see the progress. At one point we were contacted by the design center and invited to come and see the upgraded options for our Spec Home. Upon arrival, the receptionist was very friendly and cordial – she introduced us to a rep who would show us the items. The Rep immediately stated what a waste of time this was as we could not change anything. She said it was a waste of her time and ours. She showed us samples of tile, carpet etc and said – there it is, any questions? We thought we were going to be shown the optional upgrades chosen by the design center. This was very frustrating! Your Rep should at least be friendly and take 30 to 40 minutes and let us know what we were receiving for our 720-thousand-dollar home - That person should not be in any position related to customer service! It was apparent the construction managers were busy with many homes and were not concerned with ‘quality control’ or ‘attention to detail’. All of the homes under construction were filthy – full of dirt and construction debris, including trash from the workers - empty drink containers (water bottles, soda cans, beer cans etc), old lunch trash, and leftover, discarded building materials – all scattered about even with trash bins available. Driving through the construction areas it looked like driving through a landfill area. Other local construction areas were always kept in a tidy manner, showing that those projects are important to them. On our home, we mentioned our concerns of the debris (dirt, paint, grout, drywall mud, etc) accumulating in the track of the $37000.00 double sliding rear door – were told they would do something about it but NEVER did until just prior to the closing week. We also mentioned that a bathroom window had been sheet-rocked over – it took 5 weeks before they even looked at the structure and finally corrected it. Our Sales Rep said she had been talking with the construction managers who said the plans don’t include that window and that all homes have a construction package with the related materials. The window had been installed because it was included in the package. I sent pictures of the issue and requested the sales rep meet us at the structure – upon arrival, she said that she now understood what we were referring to. Later, we were contacted about the installed interior doors were the wrong size – They explained they had been looking at the wrong plans all along and that there had been a few changes in the Parkland model – they had been using the old plans and not the updated ones. They told us that 4 Parkland models had to have the interior doors replaced with the correct sized ones, including ours – the change out was completed with little care given to ensure the bottoms of the door frames extended to the flooring and that paint did not get on the tile. With a new home priced as this one, one should expect a little quality control and attention to detail. During the final walk-through, there were many items that needed to be addressed – had proper care been given, things like the sliding door track would not have been a problem, the garage floor would look like a new floor, not marked up like a used garage, it would not have been necessary to have the cleaning crew return clean grout off the tile in the bathroom areas or to clean up obviously spilled material on the tile in the main portions of the living area. At closing we were given the keys to the home. The keys did not work properly in the door from the garage to the living area. I called and the construction manager arrived shortly and tried them with the same result – he said the key person had already left the area but would be by the next day to fix the issue. The next day (a Friday) came and no one called or arrived. I called and e-mailed and was told someone would be there on Monday – on Tuesday I visited with two construction managers who were in the area talking and they made a call and said the locksmith would be there to fix it. No one called or responded – Finally the door was fixed 10 days after closing. To make matters worse, I received an e-mail asking that if I couldn’t rate the construction portion a 10, to please reply first to discuss why. I did respond and said that if a 10 was so important, why didn’t they live up to a high rating – I did not complete that survey as I felt like it was only a paperwork exercise and that it really wasn’t something that would make a difference. Our understanding, being told to us by the construction manager prior to closing, that we would live in the home for 30 days, writing down things that needed to be addressed – it was presented as if the construction group would return and fix those issues – at the 30-day period, we were then told that it was a warranty thing and not a construction thing – had I known that, I would have delayed funding until they were actually finished. Others in this area have told of their issues and how they were treated during the process – seemed more like a - kick the can down the road process - rather than one of genuine concern – kind of unprofessional. We do enjoy our home and its location – it is sad that the process was tainted and filled with the apparent lack of concern and lack of attention to detail on the part of the construction process. ... More

Well I am very unsatisfied with the 100% guarantee of handing over the house, still waiting on a bunch of issues that could be resolved very quickly but has not happened yet... We have been very patient on these issues. Another point that was not shared us is that we paid for a Berm View but the back is public property and other people walk thru there.

I have bought many homes before, and I've never experienced the issues I am having. I have at least 30 issues of poor craftsmanship and I've only been in my home a month. I am required to take a picture and email it to Pulte and they have workers reach out to me. Can you imagine how many workers I have going through my house and having to be there for every appointment. I have a business to run. This is crazy to think I will have to go through this for a year. I am in the last phase and they just through these homes up very sloppy. I will be getting a home inspection of my own. I'm afraid of the things I don't see. ... More

Lots of issues, poor workmanship and finish. Reported several of the minor items and it's been several weeks with no one out to repair them. The A/C is undersized and can't keep up with tx summer heat and pulte won't do anything about it.