Del Webb Reviews

The home generally is beautiful. The deal was good, People is helpful . We found some little issue in new building as usual , but del Web send team to cover it . So far We are happy with our new home.

People are friendly and wiling to help you with your questions and concerns.

It is a very good community to live.

The sales and marketing people are at the top of their game. The building crew/foreman are average. I have had a few issues, and they are eventually worked out, but it is slow going. It seems that they are concerned with getting these homes built quickly, and that is the priority.

So far Pulte has responded to and repaired the small things we have found needed attention.

Overall I had a good experience with Pulte.

We've been in the home a month and 1/2, and have not discovered any major issues. A few minor issues were discovered and were dealt with right away. So far our experience has been very good.

It was a pleasure working with our field manager John. We believe any issue that came up he resolved immediately. We cannot say the same about her 30 day walk-through. Like any home you find issues after you move in. At this point we believe we are not getting honest answers and a run around on problems that need to be addressed. Our advice is make sure everything is fixed prior to closing

Overall, the home buying and building experience was positive.

All new homes have some issues but our experience with Dell Webb/ Pulte, has been positive. When we sent items that needed to be addressed, they were fixed in a timely fashion. We LOVE this community!

At the design center, ask for motion detection light in your walk in pantry. They are great! Wish I'd have asked for them in the garage and the entry into the house from the garage. Upgrade paint if you can, I went with "basic" and found that it is water based and will come off if you rub too hard if you mar your walls. After baseboards were installed, the tile people came back and grouted (why I don't know, as I always thought baseboards were to give that "clean" line between floors and walls). The job was poorly done and painter had to return to "fix" the look. Excess silicone was left on windows - think this may be a manufacturer oversight. Be sure to check all the detail work after moving in. My lead contractor on my house was very responsive, getting someone to fix things usually within a day or two; and came back himself to see if the job was done to my satisfaction. ... More

Wife and I love our new home. Just moved in 6 weeks ago. Very pleased with the performance of our Field Manager addressing several cosmetic issues after the closing.

We are pleased with the experience. Only real complaint is with warranty website. We left message when roof damaged. Waited 2 days as website stated and then called. Was very rudely told that it is 3 days no matter what website stated. Called on third day and no record of our original input. Had to start process over. Thank goodness for crews on site that noted severe damage and got it taken care of. Now our roof is again missing shingles and we have to start system again.

I want to start by saying that our overall building experience was good. On the plus side, the house design and features that we agreed to up front, were followed through to perfection. The project manager, Nick, was awesome and kept us informed during the build process and was responsive to our needs. However, we were disappointed with the condition of the home at final walk thru/closing. The whole process seemed rushed, which made for a lot of unresolved issues. For example, the paint that was done so neatly in the model home (e.g. nice clean, straight lines between the wall and trim), looked like it had been rushed in our home, and was not up to our standards. These were not the only items that made me a bit uncomfortable about the quality of the workmanship. The poor workmanship caught our attention, and as we looked further, more significant issues were identified. What did make me feel better about the whole process is that every neighbor that I talked to, people who had lived there for a while, had nothing but good things to say about the Pulte customer service. They explained that you have a year to get any outstanding issues taken care of, and that Pulte was very good about following through on these items. With this in mind, I have no doubts that we will end up with a home we are proud of, but just wish we could have gotten there in a more direct route. My feedback to Pulte would be that they need a mindset change. Our Project Manager was great, but it seemed like the deck was stacked against him-- with sub-contractors who were perhaps not as competent or not as accountable to the DelWebb standards. I would suggest to take the extra time, before the final walk-thru, and have team go through and inspect the home as if they were buying it. Taking care of these issues before the customer sees them would go a long way towards improving their overall customer satisfaction. ... More

I must say most issues with our home were satisfied by having to go past the on site builder and appealing to upper management. The customer service manager on site ( responsible for issues after closing) was completely the opposite. He made sure every item was completed ! A word of advice on the walk through is to check all appliances for any dents or scratches as we were blamed for construction damage (verified by whirlpool representative) to our refrigerator which was not noticed in our 30 minute walk through because it was partially hidden by cabinet casing enclosing the refrigerator. Their reason for not replacing was you should have noticed on walk through so be careful and thorough and allow enough time before closing to note issues with your construction coordinator! ... More

Can’t believe you would do most things that a better builder would do but no semigloss paint in baths is a cheesy way to cut corners

There really should be a quality control person that goes through the homes to ensure that the homes are at least 95% ready for homeowners to move in. There should be someone who takes the time and check everything without being rushed to move to the next house. Some of the items that are installed are very poor and low quality. ie the toilets are not a name brand. But the responsive of the after move-in team is outstanding to take care of any issues that come up. They are quick, friendly and very professional.

Terrible response with issues after the sale. Empty promises

Still waiting on the first 21 day warranty list to get finished. I have emailed every day and am lucky to get a response after 3 new emails. Also with no answers to any of my questions. What the heck is going on with Del Webb. I thought they were top notch, but apparently not the case.

After a relatively short (1-2 hour) final walk through, our Pulte Contractor noted the items we found, and those items were fixed prior to closing. He promised that the process of repairs would not end with our closing and he would provide prompt service if anything else was found. That was NOT the case. We moved into the house on the afternoon of the closing (no furniture was brought into the house for another month), on 11/21/2025 and almost immediately discovered over 100 scrapes, scratches and small punctures in the new floor, mostly around the island, and unfinished drywall work around where the drain for the pedestal sink in the half bath met the drywall. We took pictures, sent them to the contractor. He came by and took his own set of pictures, while promising quick action on the repairs. The contractor was re-assigned months later with no follow up on our repairs and turned our issues over the Warranty specialist who came by, took pictures, and had a flooring representative come by. The flooring representative took pictures as well. It became immediately clear that all the damaged flooring was not going to be replaced. His only suggestion was that I go to Home Depot, purchase a Wood Finish Stain Marker and attempt to cover all the gouges, scratches and punctures in my new floor. I was certainly not pleased with this response but did as he instructed. The flooring rep. came by on 2/14/26 and the drywall was finally repaired and painted this week (the end of March). The immediate response to addressing these repairs I was promised, as one can see, took over 4 months to resolve. So, in reality, my "Responsiveness to issues" experience rating was generous at 2 stars, where 1 star is probably a more accurate response. ... More

The structural components of the house seem very sound. However, there is a lack of detail on the finishing touches. Paint and grout are all over my tile and it is difficult to get out. I can’t get into my portal from the title company to get any of my closing documents despite several attempts in reaching out. If Del Webb has nothing to do with this, then I’m sorry but this experience is in this community.

Our supervisor Josh did a good job for us.

Overall good experience. The house is a good one but like a million others EXACTLY like it. Far too limited in color and design choices both inside and out. Pulte should up their game on floor planning options as well… placement of walls and options for owner’s suite bathrooms are far too confined. The people involved in the buy/build experience are GREAT and are what satisfied us as customers…. With the exception of CPI employees (who were not knowledgeable or helpful) everyone at Del Webb, NMB, SC was professional and extremely competent AND treated the buy/build as if it were their own property they were working on. ... More

The craftsmanship wasn’t all that great. It seems like the building of the house was rushed

Overall our experience was very positive. The salesperson was knowledgeable and gave us great pointers as we picked our the house model and the features. The builder was on top of everything and sent weekly pictures since we lived out of state. She was easy to work with and ensured the home was well built. BUT...the day we moved in the fridge was warm on the inside. Read the manual and had builder come, called people, and could not figure out how to get it to produce cold. It took 2 WEEKS for a repair person to come. He reported our NEW >$3000 fridge had a catastrophic problems and needed new compressor that may or may not fix the issue. We asked to have a new fridge. Told we needed to order parts and wait ANOTHER 2-3 WEEKS for repair and then maybe they will replace it. Imagine no working fridge in a NEW HOME for OVER a month. Simple fix to replace the fridge has not happened. ... More