Del Webb Reviews

Its been weeks since Warranty was advised about many items that need correcting and very few have been addressed. The finishing work in the house was not good many items were not correctly done.

Building my new home was not the experience i had hoped it would be. Supply chain issues and delays we plentiful. My home was completed about 4 months past the initial completion date. AND the sub-contractors and trades were sub par. The amount of items that needed to be redone and that are still not corrected 2 months after my closing are way more than anybody should have. Since its only been two months since I closed, i cannot speak to the long-term quality of the home build

This was the most exhausting and draining experience I have ever had buying a new home. The initial purchase process went very smooth with the sales person, the design center, the qualifying for the VA e loan and insurance process. Once construction was nearing the end, I attempted to assist the construction team in identifying what items needed attention because they were either, broken, ripped, excess concrete on the carport floor, mismatched paint everywhere, uneven doors, cement stuck to patio door frames, heavily scratched metal range hoods, sloppy paint finish, crooked light switches and receptacles, ceramic floor was left stained with grout and required an acid wash, most of the pavers in the lanai had paint residue on them, caulking on the baseboards throughout the house was less than desirable, two garage door panels were mismatched and when they were replaced, one was bent, so now waiting a new door panel be ordered, reinstalled and painted, kitchen cabinets had dings and scratches, nails sticking out inside a kitchen cabinet. I don't recommend that any veterans consider buying a home from this builder. Had I known I would have this experience, I would have kept my previous beautiful home by the lake. The only reason I considered a home here was because of the proximity to the VA Hospital for my recurring visits, I am 100% Permanently Disabled Veteran and it would help me with shorter trips and less pain. Shortly after closing, I went to the house and not even the key to the main door worked and I had to call the closing specialist to help me get access to the house and a locksmith had to be called to resolve the matter. Mounds of ants were waiting for me right at the entrance to the doorway and they were crawling straight into the garage as well. Both of the shower drains were clogged with grout that contractors appeared to have thrown down the drain when grouting the shower floors. A window in one of the bedrooms falls out when you raise it because the frame was not properly shimmed, the sink had a stain that could not be removed and had to be replaced, I had a filthy house delivered to me, so filthy that when I conducted a walk through and checked the toilet seat it had feces under it. So as soon as the major issues are repaired or corrected I'll probably be able to move in while I pay two mortgages. Repairs have picked up this week so we'll see (week 6 after closing) my second mortgage payment is just around the corner...... For now you be the judge.... ... More

Despite all the COVID related supply chain issues, our home was completed on time and we are very pleased with the result. The home, the Del Webb Community and the surrounding area in Lakewood Ranch are a great match for the lifestyle we were seeking.

Love the design - Took longer than what was conveyed to me - No repairs have been done - finish work less than sub par

Quick to sell, slow to respond to builder issues that need to be corrected immediately

Terrible response to calls on big plumbing problem. It was egnored and resulted in many other problems in house. After 7 weeks still dealing g with it.

Our loan process was a disaster to say the least. Follow up issues were on track however they are starting to slip. Broken window, dead tree and missing lights. Overall, other then the loan issues it has been a great experience.

My experience has not been great. I realize the supply chain issues couldn't be avoided, my issue is with the quality of the the finish work. It left a lot to be desired. Too many issue that now need to be redone, is not how I expected my move into my NEW HOME to be. My opinion is there are too many new builds going on at once, and the trades are rushing through doing a sub standard job. Now I have work orders to be completed to correct the issues. Why wasn't it done right the first time?!

Our salesman was outstanding and helped us far and beyond just “selling” us. This experience would not have been nearly as good without his help along the way.

I would have given 5 stars all the way around if not for the new competitive blind bidding process that was implemented to purchase the lot. This replaced the old policy of purchasing the lots at a fixed price on a first come first serve basis. I was first in line for a spec home lot and was waiting for it’s release when Del Webb switched to this new policy. Due to this new policy I had to overpay for what the lots were originally valued at. I wanted into this community so I bid accordingly to win. This was obviously a response by Del Webb to the crazy economy and real estate market. As far as the buying and building of our home it was 5 stars all around. We were assigned a construction manager and he was fantastic, he provided updates once a week with photos and he was always available for questions. Even after closing he has been available to us for questions with regards to the operation of some of the home’s systems. The quality of the materials used in the construction is very good. The workmanship I found to be outstanding. We are very happy with our purchase and building of our Del Webb, Pulte home!! ... More

A REAL BEAUTIFUL COMMUNITY !!! Michelle our sales person was excellent. She was always there. If we had any questions during the build process she answered them. She was so polite, understanding and very professional. Our site manager Mason was on target also. He kept us updated every week with emails, phone calls and pictures. NOW THE BAD !!! Our walk through punch list has not been addressed to our liking. We are still waiting for things to be done or items to be received. We are promised results but none are being granted. We are living in our house now for over six weeks and only a few things have been done. We realize there are some supply issues but other items can be resolved with a little more initiative. The workers are very professional and respectful. We just wish they would show up on time with the right items to be fixed or installed. ... More

Great communication from the sales office and field manager. We were informed of our home's progress in weekly emails with photos. The warranty department was responsive in taking care of warranty work. It was a pleasant experience to build in Del Webb Bexley. We are happy with our home and highly recommend Pulte.

First of all are home buying experience with our agent was a tremendous experience. She went above and beyond and make sure all of our needs were met she was very professional and personal. Once we get our walk-through we were told that everything would be taken care of. Our home was not ready and there are several items that are unacceptable. You were told numerous times that these would be taken care of through texts and phone calls and they were never done. We we chose the home we wanted by viewing the model and that’s what we expect. We deserve a home that is finished to say the least. We are so tired of being nice. This is been a horrible experience and there are too many items to list that need to be addressed. Someone finally reached out to us today after we sent an email to the selling agent and voiced our concerns. Please reach out to us. It feels we have been treated like a number and we deserve the home that we are paying for. All in all this is been a miserable experience. ... More

The builder builds a quality home, however their crews are terrible in cleaning up after themselves! My lawn was left with large chunks of concrete and other building materials

This builder doesn't take the greatest of care in building their homes. When I moved in the house had paint/caulk/drywall on the wood floors, backsplash, windows, etc. There are still cigarette butts in my backyard as well as other debris was left. This is obviously everything I can see. I'm hoping more care was taken behind the walls

Microwave/oven doesn’t match other appliances and doesn’t fit in the slot. Cupboards were never adjusted and there are gaps, etc. Thomas was not caring or personable at all. Bowed walls in some rooms. Window screens have screens not attached in frame. Careless work on most things.

I ordered Pendant lighting to be placed over my Island during upgrade selection. This was added to the cost of this house. During my 1st walk through, I pointed out to the Field Manager that the outlets were missing. He said he would add them. At final walk through, outlets for the pendant lights were still missing. At this point, the placement of the other lights are unbalanced. I reported the matter to the Sales Office and the Field Manager was asked to install the outlets. He did but did not change how the other lights were placed. Now, apart from the spacing of the lights looking so awful in my new home, it seems the openings created for the pendant lights were so unprofessionally done that after they were installed, wide open spaces are left around the lights. The Electrician mentioned that I should inform them immediately to have it fixed as air will be coming through the ceiling. I have sent pictures of the holes to those responsible for rectifying the situation since 3/28/22, todate, no one has come to look at the problem. I was about to recommend this community to people I know that will soon be looking to relocate but I have changed my mind. I will o longer be recommending this place to anyone. This is my third home and I have never had these types of issues. I Covid is to be blamed for somethings but not the above. ... More

Review model, sell you a lot, make you "bid" as they timely release to drum up price. Overcharge for any upgrades. Have you pay... and then communication is like a ghost. Promise 45 day notice of completion... delay, delay and give only a week notice. Then get you to close based upon occupancy permit, and not deliver on promise to do final touches. Overall, a pretty poorly run operation.

Scott and Daryl are the best people to work with.

Inside workmanship not good at all

Very poor quality of workmanship. Poor paint job with paint stains all over floor, etc. Very poor grout work in bathroom tile. Contractors walking in house with muddy feet permanently staining concrete and grout. Broken cabinets. Plumbing and electrical issues. Wrong kitchen faucet installed. Microwave surround not installed.

Yes we did to close friend

I bought the model home. The whole issue around buying only the upgrades on the work order and what warranties actually are still existing could have been MUCH more clearly explained.

They were not upfront in letting me know what I might experience during the building process. I only found out after moving in. I felt that the only thing that was important to them was to make the sale. I Talk to my neighbors an they felt the same.