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Del Webb

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9322 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars in All Areas

9322 Reviews in All Areas

Star Rating Breakdown

5 ★ 4226

4 ★ 2303

3 ★ 1568

2 ★ 760

1 ★ 465

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Value 3.9

Responsiveness 3.8

Customer Reviews

Great Floorplans, Just Watch Your Customizations

  • Janet S.
  • Verified HomeBuyer
  • January 06, 2026
  • Murfreesboro, TN

We absolutely love all of the floorpans that were offered at Del Webb. Storage is a big thing on my list and the Stardom is what delivered the space that we need. The walk up attic space was a big seller for us as well. Unfortunately, they only offer one elevation that will accommodate the large attic. Once we discovered the lack of attic space we were actually given, we were told that this was the first house that they had built like ours and that they were not aware of the issue until we pointed it out. Someone should have caught this earlier. We still love our house and we are happy with ...

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear that you love the floorplan and that the Stardom model, with its storage and walk-up attic, met many of your needs. At the same time, we’re sorry for the disappointment regarding the actual attic space and understand your frustration that this issue wasn’t identified earlier in the process. We appreciate your feedback, as it helps us improve moving forward, and we’re happy to hear that you still love your home and are enjoying the community and everything it has to offer! ^KH ...

Total Score 4

Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

I expected more from Pulte builder in buying a spec home t

  • Paolo L.
  • Verified HomeBuyer
  • December 15, 2025
  • Bradenton, FL

No comment at this time

Del Webb responded:
Thank you for providing feedback for us. We’re sorry to hear that your experience with purchasing a home didn’t meet the expectations you had. If you’d like to discuss any concerns in the future, we’re here to listen and help however we can. ^KH delwebb

Total Score 4

Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

New construction in Sun City

  • Rex S.
  • Verified HomeBuyer
  • December 10, 2025
  • Georgetown, TX

Overall performance is dragged down by the low quality of construction workers employed, which is unfortunately typical in Texas. This brings the build quality down and increases the number of issues that must be addressed after the closing on the home. The builder representatives I encountered were excellent and a pleasure to work with.

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear that the builder representatives you worked with were excellent and made the process enjoyable, but we’re truly sorry that the construction quality did not meet your expectations. We understand how frustrating it is to encounter issues after closing, and your feedback about workmanship is important as we continue working to improve build quality and consistency. We appreciate your honesty and the opportunity to learn from your experience! ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Quick move in home well optioned

  • Craig B.
  • Verified HomeBuyer
  • November 17, 2025
  • Melbourne, FL

Good communication for initial purchase. . Mortgage a hassle. Disappointed pool and clubhouse not done without a clear date to open. HOA fees should have been reduced until we get the amenities. Took a long time for HOA to approve ARC items. No parking at dog park poor planning. HOA start up not so seamless. Warranty items not addressed

Del Webb responded:
Thank you for taking the time to share your feedback. We are sorry to hear about your experience with us so far. We would like to learn more about your unaddressed concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

Garrett and Matt

  • Charles A.
  • Verified HomeBuyer
  • November 13, 2025
  • Columbia Station, OH

Customer service and responsiveness is excellent. I believe that they have teamed with great vendors.

Del Webb responded:
Thank you for your feedback. We’re glad to hear you’ve had an excellent experience with our customer service team and vendors! It’s great to know their responsiveness and quality have made a positive impression. We truly appreciate your kind words and hope you continue to enjoy your new home! ^KH delwebb

Total Score 4

Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Josh was excellent. Very responsive. Our problems were with the lack of craftsmanship from different trades.

  • Stephen W.
  • Verified HomeBuyer
  • November 06, 2025
  • Hoschton, GA

Josh was excellent. Very responsive. Our problems were with the lack of craftsmanship from different trades.

Del Webb responded:
Thank you for sharing your feedback. We're so glad to hear that you had a positive experience while working with Josh! However, we're sorry to hear about your concerns with the quality of craftmanship in your new home. If there are any unaddressed concerns, we would like to learn more about them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 2

Trustworthiness 5

Value 3

Responsiveness 5

Brandon

  • Susan B.
  • Verified HomeBuyer
  • November 06, 2025
  • Clayton, NC

The master bathroom sinks faucets were installed too far back and it has been over a month to try to fix. When I first reported Brandon was on vacation and he did finally come out to see the problem. Then the last conversation was October 8. I finally got in touch with my sales person Michelle how help with the issue. Brandon finally can out Thursday October 30 and said he had to talk to his supervisor to possibly replace the faucets. He got back to me Friday October 31 stating he had contacted his supervisor but he was leaving on vacation the following Wednesday. I ask for a name and phone ...

Del Webb responded:
Thank you for taking the time to share your feedback. We’re very sorry to hear about the ongoing issues with your bathroom fixtures and shower, and we understand how frustrating this experience has been. That’s not the level of quality or follow-up we strive to deliver, and we truly regret the delays and communication challenges you’ve encountered. We’d like to escalate your concerns to our leadership for their review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 5

Value 4

Responsiveness 1

Sorella Review 42

  • Erasmo H.
  • Verified HomeBuyer
  • November 06, 2025
  • Port Saint Lucie, FL

Since we moved in early September 2025, there has been a number of quality issues in our home. Example: Whirpool equipment is not up to quality standards (refrigerator, dryer and Microwave) have had parts replaced. They are really low quality appliances! Exterior painting was not up to par requiring multiple touch ups. Kitchen hood needed paint touch up. Driveway pavers are beginning to show indentation/sinking. A repair order was submitted to Del Webb. Kitchen sink stainless steel was heavily scratched and yet after reporting it nothing was done. Repair orders sometimes go unanswered even ...

Del Webb responded:
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the quality concerns and the challenges you’ve faced with your appliances, finishes, and service requests. That’s not the level of quality or responsiveness we strive to provide, and we understand how disappointing it is to encounter these issues after moving into your new home. We’d like the opportunity to review your concerns in detail and ensure they’re addressed properly; can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Homeowner eventually deals with multiple subcontractors to get issues fixed.

  • Harvey U.
  • Verified HomeBuyer
  • November 06, 2025
  • Port Saint Lucie, FL

New home homeowner reports construction issue problems, but in the end is left dealing with various subcontractors or appliance companies to finally get things fixed that should all have been handled by the general contractor. Especially in year one of ownership!

Del Webb responded:
Thank you for bringing this to our attention. We are truly sorry to hear about your experience with the ongoing concerns in your home and we would like to learn more about them. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Service pretty good, build quality not so good.

  • Christopher S.
  • Verified HomeBuyer
  • October 16, 2025
  • Tucson, AZ

Superintendent Travis has been very responsive at helping with punchlist and warranty issues. Build quality-there are walls that are not at right angles, messy grout work and drainage issues. HVAC issues that are unresolved. Noisy A/C condenser.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear that Travis has been responsive in addressing your concerns and warranty items! We also appreciate your insights regarding build quality, HVAC, and drainage concerns, and we’ll be sure to escalate this feedback to our leadership team so it can be reviewed. Your input helps us continue to improve for our homeowners. Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Good overall experience.

  • David W.
  • Verified HomeBuyer
  • October 16, 2025
  • Milford, MI

During the build, water run off was an issue and improvements were made based on my request. The basement is dry now. After closing issuse are being addressed one by one and going well. There are two significant issues about the garage and deck graded the wrong way appears to be a serious problem. We will see what happens.

Del Webb responded:
Thank you for sharing your experience with us. We’re glad to hear that the water runoff issue was resolved and that after-closing concerns are being addressed. We understand your concerns regarding the garage and deck grading and would like to escalate them to leadership. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

Still pending. The main construction was excellent but not the finished detail work.

  • John G.
  • Verified HomeBuyer
  • October 15, 2025
  • Mesquite, NV

Several finish items that required additional attention are still not completed. This is partly due to our final move in doesn't occur till 11/20 due to personal delays. All other experiences with Dell Web, Pulte finance and Pulte Homes has been excellent and folks representing them great to work with. We just have the final detail work to finish.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We’re glad to hear your overall experience with us has been excellent! We appreciate your patience with the remaining finish work and look forward to ensuring everything is completed to your satisfaction once you move in. Congratulations on your new home! ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Elaine in Sales was excellent.

  • John L.
  • Verified HomeBuyer
  • October 13, 2025
  • Milford, MI

The builder covered up water quality issues in the community.

Del Webb responded:
Thank you for bringing this to our attention. While we're glad to hear that Elaine provided excellent service for you, we're sorry to hear about the water quality issues in your community. We'd like to learn more about your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Del Webb truth not told

  • Mary G.
  • Verified HomeBuyer
  • October 11, 2025
  • Milford, MI

Sales people don’t give honest answers. Slow how to approve requests. Many things you find out from people who bought before you

Del Webb responded:
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the sales process and the lack of transparency and timely communication. Your input is valuable and will be shared with the team to help improve the accuracy of information and responsiveness for future homeowners. Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 2

Value 5

Responsiveness 3

New Home experiences so far

  • Michael N.
  • Verified HomeBuyer
  • October 10, 2025
  • FLORENCE, AZ

Since moving in we have had issues w doorbells not working and light to our outside address not lighting up. We have sent several texts and told an electrician would be by to fix it. That has not happened for at least 3 wks.

Del Webb responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your experience with your doorbell and lights outside your home. We'd like to escalate your concerns to leadership for their review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 4

Value 5

Responsiveness 1

Medium quality home

  • Igor A.
  • Verified HomeBuyer
  • October 09, 2025
  • GREENSBORO, GA

It’s a medium quality home. Our electric bill is huge, which probably means that insulation is not that great.

Del Webb responded:
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns with the insulation and your electrical bill. If there's anything we can do to help your experience, please don't hesitate to reach out! ^KH delwebb

Total Score 4

Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Thin walls

  • Gary A.
  • Verified HomeBuyer
  • October 08, 2025
  • Columbia Station, OH

The home has a great layout. Unfortunately, the walls are thin and you can hear the outside very easily. The walls jn the house aren’t solid as sound travels through the ENTIRE home. The home is very echoing.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear you enjoy the layout of your home! We appreciate your input regarding the sound and acoustics in your home, and we will share your comments with our team as we continually look for ways to enhance the homeowner experience. Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Souvanno

  • Souvanno p.
  • Verified HomeBuyer
  • September 03, 2025
  • Mesquite, NV

Be more flexible to allow buyers to change floor plans would be great. Otherwise, my experience was great with Pulte. They have great website to track the progress, design center. Floor tile installment was very pricey, it would nice to include as standard base price.

Del Webb responded:
Thank you for taking the time to share your feedback. We are glad to hear that you had a positive experience and found our website helpful to track your home's progress! We appreciate your suggestions regarding floor plan flexibility and standard features. Congratulations on your new home! ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Del Webb Carolina Overlook

  • Anonymous
  • Verified HomeBuyer
  • September 03, 2025
  • Clayton, NC

The buying experience was good. The only downside I experienced was Del Webb' unwillingness to share specific technical details regarding the wiring specifications in advance of the purchase. The closing experience was good. The home supervisor stayed on top of critical issues (HVAC for example) prior to closing. The warranty service thus far has exposed some electrical issues that Del Webb warranty challenges. First, the second floor electrical system is all 15amp. When I plug in a Dyson vacuum cleaner, some lights dim briefly (but the circuit breaker does not trip). I think this is a ...

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear that your home buying and closing process went smoothly and that your home supervisor and low-voltage service team provided strong support! At the same time, we’re sorry to hear about your concerns with the electrical system and warranty process, and we regret the frustration this has caused. Your input is valuable, and we’ll be sharing it with the appropriate teams as we continue working to improve. ^KH ...

Total Score 4

Quality 4

Trustworthiness 4

Value 3

Responsiveness 2

Awesome home

  • Patrick K.
  • Verified HomeBuyer
  • August 21, 2025
  • Mesquite, NV

Our sales person was very helpful and patient, never felt pressure and he was considerate of our situation.

Del Webb responded:
Thank you for providing feedback for us. We are so glad to hear that your sales consultant was helpful and patient with you! Enjoy your new home! ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

like our home and area, no follow through on half of agreed on items to be completed

  • Byron G.
  • Verified HomeBuyer
  • August 15, 2025
  • Melbourne, FL

We like our area and home, We spent more time listening to our Foreman on wanting us to give him high numbers than him ever getting things done. Sales was great, home pretty good at closing, after inspection lots of promises not much action. We had to complete things ourselves.

Del Webb responded:
Thank you for providing feedback for us. We're glad to hear that you are enjoying your new home and the surrounding area! However, we are sorry to hear you are having issues getting your concerns resolved. We'd appreciate the opportunity to learn more about your concerns and resolve them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 3

Value 4

Responsiveness 1

Glad we made the move, but with a few issues...

  • Mark R.
  • Verified HomeBuyer
  • August 14, 2025
  • Clermont, FL

We love the community and the home we chose - they definitely fit our life style. There were build quality issues such as interior paint on floors and light switches in every room, as well as exterior drainage and erosion issues. Overall, we are happy with the home, just wish there were fewer problems to deal with.

Del Webb responded:
Thank you for taking the time to provide feedback. We are thrilled to hear that you are loving your community and your new home! However, we are so sorry to learn that you are experiencing concerns. We would like the opportunity to learn more and resolve your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Frustrating

  • Anonymous
  • Verified HomeBuyer
  • August 13, 2025
  • North Myrtle Beach, SC

I wish I could have given a higher rating as some Del Webb associates went above and beyond while others were condescending and rude especially in the sales department. Sales is the face of DelWebb and she acted like they were doing us a favor purchasing the home. We ended up losing thousands of dollars and it was a “too bad attitude.” If I could say anything to DelWebb readership …one or two individuals ruined our experience and feeling towards DelWebb as a brand.

Del Webb responded:
Thank you for taking the time to share your feedback. While we’re glad to hear that some of our associates provided exceptional service, we’re truly sorry that other interactions did not meet your expectations. Your experience with our sales department is not the level of respect and care we strive to provide, and we regret that it impacted your overall impression of our brand. We would like the opportunity to learn more about your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

These bought is a Keenland Meadow.

  • Terry B.
  • Verified HomeBuyer
  • August 13, 2025
  • Westfield, IN

The moving close date was confusing.

Del Webb responded:
Thank you for sharing your feedback with us. We are sorry to hear about the confusion that was caused from the closing date. We will share your comments with the appropriate teams to improve our services in the future. Enjoy your new home! ^KH delwebb

Total Score 4

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Del Webb Viera

  • Stephen B.
  • Verified HomeBuyer
  • August 13, 2025
  • Melbourne, FL

Builder could really strengthen the brand by being more responsive, more attentive to detail, and less careless! For example THIS SURVEY was address to me as a buyer of a 60’ product which does NOT exist in this community. Too much building and way too little ‘finishing’ of landscaping and amenities…..

Del Webb responded:
Thank you for providing feedback for us. We’re sorry to hear about your concerns and appreciate you pointing out both the survey error and the challenges you’ve seen with landscaping and amenities completion. We’ll make sure your comments are shared with the appropriate teams so we can continue improving our communication, attention to detail, and follow-through. If there's anything we can do to help your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 4

Value 3

Responsiveness 2

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