Del Webb Reviews

Blown away by the lack of respect from one trade to the other. They come to fix a problem and create another one. Our superintendent went silent on us. If he spend more time addressing issues and less time begging for good surveys we would have been able to write a good survey response. Very poor workmanship throughout. Great community though.

scratch on microwave door, flooring grout with drywall dust everywhere, hallway bathroom tub with crack, missing tile grout, black markings above drain and shower tile grout is leeching, back patio ceiling speaker at wrong location, front door threshold sweep with gaps, no interior paints touchup kit provided, missing hallway bathroom towel ring, scratched and rough finishes on upper wall cabinets in kitchen and laundry. The final walk was rushed.

For the price paid over ($500,000.00)for this home the quality of the cabinets would be better then entry level/cheap builder quality. We were led to believe these were upgraded cabinets (grade 5). The finish work looks like it was done by amateurs. The woodwork is not nailed properly to the walls, and they tried to hide it with caulking which is already separating from the walls leaving a lot of gaps. Walls with bow's in them. The painters didn't bother to clean off joint compound from the woodwork before painting. Paint drips and smears on rugs, tile and countertops left to harden. Painters using dirty brushes leaving crud on the walls and woodwork. On the bathroom counter adhesive droppings just wiped off not cleaned properly. The lawn was not graded properly and sod just laid down without rolling it flat. I hope you get the picture. ... More

Did not follow through

Built quickly without attention to detail.

Our overall experience is unsatisfactory with the Pulte group. We have many defects that were reported at closing and promised to be completed within 30 days and we have never seen any personnel to date two months later. I would have to recommend anyone who plans on building here to give it serious second thoughts.

Many finishes were incomplete like having cabinet flooring under the sinks, unfinished details, ie., areas left unpainted, laundry room should whave cabinetry, for the costs. Responsive to issues is slow to incomplete. I did have wonderful luck when I reached out to Tim. He got my broken dryer fixed within a day while the people I was directed to have not responded. Issues are small but te cracked gliding window still remains broken with no one getting back to me.

My husband and I have had approximately 13 homes in the last 18 or 20 years and at least five of them were spec homes that were brand new by reputable builders. We’ve had many issues beyond anything I’ve experienced with this new house in DelWebb NMB. There was no hot water in the kitchen and the faucet was not working properly. It took about two weeks of multiple phone calls and emails to get a new faucet. There’s a broken door going into the den. There was multiple sloppy workmanship and paint and trim, i’m still waiting for the range hood to be replaced that was defective since the day we moved in. We are now in the house almost 3 months. There was also a major problem with the sprinkler system. It took a couple weeks finally to get them to come and look at it, and the workers were very nice and found that the system is broken and the water was squirting right into the front door and into the back porch. We commented on our walk-through before we close that they were defects in the counters in both bathrooms and it took over a month to have someone come and look at it from the counter company and they decided they had to be replaced. Multiple times we set up appointments for them to replace the counters and the company workers did not show up. One time they lied to my project manager and said I wasn’t home and I was home waiting for them. The project manager tries to get vendors to fix things, and they continually do not show up while we wait at home all day, it would be nice if the project manager was more responsive and answering calls and emails and maybe once in a while stopping in to see how a new homeowner is doing on a face-to-face manor. There are approximately 20 homes that have been closed on in the neighborhood and we are all getting pretty friendly with each other and everyone is saying the same thing that the workmanship and quality is very very poor people have problems with their bathrooms, their air conditioner, their windows, mistakes, wrong toilets, wrong shower doors, the subcontractors are not properly supervised and there seems to be no quality control. I was going to recommend this neighborhood to many of my friends and now I’m not so sure because of the quality of the building. My home was $525,000. I feel for that price they should’ve been more quality control. Hopefully the responses to the survey will help you improve the building quality of these houses. They are very pretty and they are in a good location and I think the community is going to be very charming. But people are spending a lot of money and it’s very frustrating Having to wait day after day, week after week to get responses back from project managers and then wait for vendors to come and then they don’t show. ... More

I like many found that the home was not complete on closing. I struggled to even get sombody to respond. I was promissed all would be fixed. Nothing was fixed, infact after I moved in I found many more major faults. Master bedroom had no electrics for a week. They found dangerous wiring fault. No hot water, infact no water came out of hot faucet. No internet, they forgot to order it to be connected and then found out no underground conduit was installed to wire the system in. This system comes with the house price and HOA. As we have no cell phone tower internet is important. WE WERE LEFT IN A DANGEROUS POSSITION AS WE HAD NO CONTACT WITH THE OUTSIDE WORLD UNLESS WE DRIVE TO A CELL PHONE RECEPTION AREA 4 MILES AWAY. The landscape was half finished, the sod badly laid is mostly dead, no idea when or if that wil be sorted. Sliding doors hard to open, my wife cannot open them, badly installed and damaged, the framing has a 1/2 inch bow in the vertical. Floor tiles have many not fixed to floor correctly so are loose. Walls out of vertical by 3/4 of an inch in various places. Walls bowed buy up to an inch in varios places. Most interior doors stick shut at top or bottom or both, This is because the fromes the doors are in are badly fitted and bent. Damaged vanity unit in master bathroom. Bad stucco on most of outside . Block driveway has suncken for the third time. I can go on but this is just an example of the disgusting quality of home I was sold. I closed on 13 September 2022 it is now November and nothing realy sorted. Still they have my money so who cares, So be warned . ... More

Be sure you hire a private inspector for the framing, framing problem fix and blue tape inspections. My experience with Pulte is that they are not a quality builder. We have lived here over a month and multiple items still have not been fixed.

the materials and craftsmanship are sub par. too many to list

Project manager is assigned many houses under construction which takes away from the personalization that they should have with each new home built. When it comes to workmanship, there isn't any. Slam, Bam, lets get it done.

Once they close and transfer the title to you, they have no follow through on their own work that needs to be finished

The management company is non responsive The windows are inferior The heating system doesn’t heat entire first floor $million for a maybe $five hundred thousand house Would not do again

Don’t move in until everything meets your satisfaction, or you would be waiting a long time until they get to you.

I am extremely disappointed with this house.

The quality of workmanship is far from satisfactory. The house was not cleaned properly prior to owner possession. Numerous issues with the finish work requiring constant contact with the Field Quaility Manager, as well as the Customer Care Office. Appointments scheduled and the Trades do not show up or call, with total disregard for the home owners time waiting around all day for a no show. Buying a new EXPENSIVE Home should be a pleasant experience. I wish I could say that about the purchase of this home.

Poor quality in construction, items such as paint, tile, trim (inside and outside), bathroom caulk

Del Webb got me involved during the building process. In other words, I was called to explain what and why this and that was being done. The construction manager Mr. Sam S. was awesome.

only draw back was the over writer section they were not very organized they delayed my closing . for some paper work that I had sent a week before.

Pulte mortgage was challenging. It was very nerve racking.

For the most part the Sun City Peachtree community is the best place you want to live of you're looking for comfort, safety, peaceful bliss and so many activities to be able to be involved with I can't even count. There are tons of great neighbors, and frendly people from all nationalities there is no other place like home. I am home here....

The home itself is lovely and is well-built with quality upgrades. I had expected that Pulte Mortgage and Pulte Insurance would all play well together, but the Pulte Mortgage underwriters required *so* much paperwork and continued to ask for more documentation over the entire 6 months. Pulte Insurance did give me a good policy, but I had one rep who had to keep resending the application because of mistakes. The appraisal indicated the wrong lot, and had home details wrong. So far, requests for minor cosmetic issues after move-in have been addressed rapidly.

Communication was less than ideal. They told me I would be in my house no earlier than December but ended up having to close in November with no time to secure mortgage and had to get a high interest bridge loan personnel at Del Web were very pleasant and easy to deal with. Still have a kitchen cabinet issue worker came in without talking to me and replace the wrong door. I have had the door for two weeks, but for some reason, I can’t get it installed. Landscaping ends up in driveway when it rains. Snow removal removed a large section of land turf. Garage door does not always close completely Still overall glad to be living here ... More

My only complaint was that the builder would not add anything that I asked for. I wanted my garage completely insulated. Answer NO I asked for a pull down staircase in garage. Answer NO I wanted a set of drawings. Answer a resounding NO I didn't want these items for free, I offered to pay for these upgrades Answer NO