Del Webb Reviews

The house appears well-made with attention to detail. The planning could be improved. In my home, two of the bathrooms are right next to each other. Gutters are an extra-cost option. There are no electrical outlets near the toilets. In particular, a development intended for older folks should attempt to accommodate their needs. For example, changing the AC filters requires climbing to the 10 ft. ceiling. Grab bars should be standard, doors should be wider to allow for potential wheelchairs.

Very Good Quality at a fair price !

All doors were not installed to close properly. Cut 2 holes in outside wall for stove vent.

Make sure you get what you are told and what you see in your model

The home generally is beautiful. The deal was good, People is helpful . We found some little issue in new building as usual , but del Web send team to cover it . So far We are happy with our new home.

People are friendly and wiling to help you with your questions and concerns.

It is a very good community to live.

The sales and marketing people are at the top of their game. The building crew/foreman are average. I have had a few issues, and they are eventually worked out, but it is slow going. It seems that they are concerned with getting these homes built quickly, and that is the priority.

So far Pulte has responded to and repaired the small things we have found needed attention.

Overall I had a good experience with Pulte.

We've been in the home a month and 1/2, and have not discovered any major issues. A few minor issues were discovered and were dealt with right away. So far our experience has been very good.

It was a pleasure working with our field manager John. We believe any issue that came up he resolved immediately. We cannot say the same about her 30 day walk-through. Like any home you find issues after you move in. At this point we believe we are not getting honest answers and a run around on problems that need to be addressed. Our advice is make sure everything is fixed prior to closing

Overall, the home buying and building experience was positive.

All new homes have some issues but our experience with Dell Webb/ Pulte, has been positive. When we sent items that needed to be addressed, they were fixed in a timely fashion. We LOVE this community!

At the design center, ask for motion detection light in your walk in pantry. They are great! Wish I'd have asked for them in the garage and the entry into the house from the garage. Upgrade paint if you can, I went with "basic" and found that it is water based and will come off if you rub too hard if you mar your walls. After baseboards were installed, the tile people came back and grouted (why I don't know, as I always thought baseboards were to give that "clean" line between floors and walls). The job was poorly done and painter had to return to "fix" the look. Excess silicone was left on windows - think this may be a manufacturer oversight. Be sure to check all the detail work after moving in. My lead contractor on my house was very responsive, getting someone to fix things usually within a day or two; and came back himself to see if the job was done to my satisfaction. ... More

Wife and I love our new home. Just moved in 6 weeks ago. Very pleased with the performance of our Field Manager addressing several cosmetic issues after the closing.

We are pleased with the experience. Only real complaint is with warranty website. We left message when roof damaged. Waited 2 days as website stated and then called. Was very rudely told that it is 3 days no matter what website stated. Called on third day and no record of our original input. Had to start process over. Thank goodness for crews on site that noted severe damage and got it taken care of. Now our roof is again missing shingles and we have to start system again.

I want to start by saying that our overall building experience was good. On the plus side, the house design and features that we agreed to up front, were followed through to perfection. The project manager, Nick, was awesome and kept us informed during the build process and was responsive to our needs. However, we were disappointed with the condition of the home at final walk thru/closing. The whole process seemed rushed, which made for a lot of unresolved issues. For example, the paint that was done so neatly in the model home (e.g. nice clean, straight lines between the wall and trim), looked like it had been rushed in our home, and was not up to our standards. These were not the only items that made me a bit uncomfortable about the quality of the workmanship. The poor workmanship caught our attention, and as we looked further, more significant issues were identified. What did make me feel better about the whole process is that every neighbor that I talked to, people who had lived there for a while, had nothing but good things to say about the Pulte customer service. They explained that you have a year to get any outstanding issues taken care of, and that Pulte was very good about following through on these items. With this in mind, I have no doubts that we will end up with a home we are proud of, but just wish we could have gotten there in a more direct route. My feedback to Pulte would be that they need a mindset change. Our Project Manager was great, but it seemed like the deck was stacked against him-- with sub-contractors who were perhaps not as competent or not as accountable to the DelWebb standards. I would suggest to take the extra time, before the final walk-thru, and have team go through and inspect the home as if they were buying it. Taking care of these issues before the customer sees them would go a long way towards improving their overall customer satisfaction. ... More

I must say most issues with our home were satisfied by having to go past the on site builder and appealing to upper management. The customer service manager on site ( responsible for issues after closing) was completely the opposite. He made sure every item was completed ! A word of advice on the walk through is to check all appliances for any dents or scratches as we were blamed for construction damage (verified by whirlpool representative) to our refrigerator which was not noticed in our 30 minute walk through because it was partially hidden by cabinet casing enclosing the refrigerator. Their reason for not replacing was you should have noticed on walk through so be careful and thorough and allow enough time before closing to note issues with your construction coordinator! ... More

We had problems selling our previous home and Janet was patient and understanding of the situation and the emotional aspects of home buying. I think the most significant disappointment was some of the base choices were quite disappointing. (Oven /Microwave combination) In the end we love our new home and are very happy with most of the workmanship.

I followed the process. Filled out the forms. You acknowledge receipt. Then nothing . Total silence. I complained. You responded with a promise. Then NOTHING. Still nothing. Don’t make promises you can’t keep

We purchased a Stardom model and love the house, but the build process was a bit underwhelming. Minimal options available and unless. you were lucky to have a building manager that would stretch things (like adding an outlet somewhere), you received no as an answer. We even had an issue with where the EV charger plug was placed. Description said it came with 60' of cable for customer installation yet it was installed right under the breaker box in an unusable location, even after asking where to place it before it was installed. We need an electrician now to come in and move it to where we can actually use it. Everything else seems good, quality is good except for some ceiling wallboard seams (can see spackle humps at seams in three places - this will be a warranty item request). Everyone was always very friendly and nice, and we still love the house. ... More

The only problem we had was to move in with large bush in front of house that was dying. It was pointed out that bush needed to be replaced. In one month bush was dead. They refused to replace and said I was responsible.

Our overall buying experience was good. Dan was very helpful & responsive to our questions. We are still missing trees & privacy bushes that we rightfully should have based on time we initiated our buying process. The construction manager is pushing back & will not give them to us. Homes newer than ours have received the privacy bushes. We have been fighting this since March 31st.

The overall quality o the home is good, but the final delivery was no clean, had paint spots, glue spots, etc., in every room.For the price of the home, I would have expected the home to be immaculate when we moved in and it was not and is not. We are still finding glue, paint spots, smeared substances on floors, showers and doors, scratched shower windows, etc. This should not have been left unnoticed and uncorrected by the contractors or the builder.