Del Webb Reviews

Once house closed can’t get builder to respond to issues found.

The sales and construction teams were absolutely the best during the sales and building process. Communications were fluid and concise. Since closing we have experienced a gap in communications and follow-up with the warranty department.

We absolutely love our new hone and it more than meet our expectations! It is beautiful and we are thankful we chose the design options that we were given to choose from!

Everyone was great at answering my questions or finding out the answers for me. Very responsive in getting the work done after moving in.

Pulte uses high quality material, but unfortunately does not use workers that care. There was a lot of sloppy workmanship that I am left cleaning up after moving in...things like paint and grout "splatter" and streaky paint jobs. Very unfortunate for the price paid.

I live alone, and this is my first home. The home was built with good quality materials. The big things were great, but I wanted some of the smaller things to be corrected. Pulte is standing behind their reputation. They sent a man to find out if everything was good. He is sending workers to repair the minor things that I identified. This is how they earn their good reputation.

Typically with any new construction, problems occur, getting right is up to the Project Manager. I was fortunate to have one of the best. After closing some issues needed to be addressed, which I'm confident will be.

The actual sale of the home went smoothly along with the mortgage process. However, the design process was not really design - the designer more accurately checked boxes and was not able to provide any design insight or suggestions, missed sharing information, and felt rushed through the process. Upon closing and moving into the home, we found the quality of workmanship to be poor. Examples of the poor workmanship include dry wall, painting, and trim throughout the house. The house does not reflect what you would expect of a finished product for the price paid. In addition, when getting items corrected, there have been several appointments made that were no shows. A very frustrating process. ... More

Our field manager Anthony was helpful, professional, and very good to work with. The overall process was good for the most part, even considering supply chain issues present throughout the industry. However we are still awaiting our permanent gas range and pendant lighting in our kitchen 6 weeks after closing!

We were living more than 1800 miles away when we decided to buy a home here, right before the world changed. Between the pandemic and all its ramifications, supply train issues, bizarre weather conditions and distance issues, we couldn't be happier with all the efforts made by everyone to make things perfect for us. The efforts made by everyone we came in contact with is still very much appreciated

The supervisor the best we have ever had and they do build quality homes. Supervisor was very responsive and did get most things fixed quicklyLandscaping is ok and outdoor painting could have been better.

There are major issues with this house, including poor workmanship and missing hardware. When I report these things to customer service, either I’m told to be patient or am totally ignored. It feels like Pulte is trying to run out the clock of the one year warranty. It also seems now that they have my money, they’re walking away and leaving me with a house that wasn’t built well.

1. We purchased the option to upgrade to Kitchen Aid appliances in our gourmet kitchen. Issue our Kitchen Aid the DW and Cook top are in the warranty garage since Feb 15 according to our construction manager Jack Mead. 2. We bid and paid $110K for our lot. The pool company installed our back fence 5ft inside property line, left side one foot inside property line. Landscaping and sprinkler system installed prior to fence install

excellent service , very helpful, dependable

Need to visit often to keep the project moving

Building a new home should be fun, but this experience was awful. The workers were unskilled laborers who couldn’t speak English and left garbage everywhere. We have crooked walls, paint on the floors, garbage in the attic, crooked wall switches, frayed carpet entering the bedrooms, We are missing mirrors, towel racks, bathroom hardware, and need our doors re-keyed for our front door. Pulte’s representatives say anything to appease, but don’t resolve any issues. They make excuses. We paid way too much money for this home and would never buy from them again.

Very Nice and we need additional golf holes

Communication with project manager was poor. Promises were not met, pm was surly and I had to escalate issues to get issues resolved for closing, which had to be delayed.

Builder was very responsive and detailed

The buying experience was a learning curve. Understand that the models are full of upgrades that you pay extra for. Choices for customization are limited. Overall very happy with our house so far (have not lived in it long).

My Field Manager was very good. During the building process he responded quickly to my questions and concerns. After I closed and moved into the house, he continued to follow up on tasks that still needed to be completed. The warranty people have also been quick to respond and correct flaws.

Joe my construction foreman did a great job. Responsive to my inquiries. And fix all the small things that needed fixing. He kept his promises! The house looks great!

Everyone was responsive to questions or issues we brought up.

Overall poor build quality. Unable to resolve issues. Nothing but promises. You are better off fixing things yourself. Contractors don't care and Pulte Homes is fine with this attitude. They have a broken quality control system.

We had exceptional support in the buying and design process. We also really appreciated the open communication on supply chain issues. The open communication lead to satisfactory resolution.