Del Webb Reviews

Had a independent home inspector inspect the home at my own expense. He that found significant issues that showed that builder had no internal controls or inspections done before releasing the home. After 30 days since turning the report in to the builder customer care, still have not even had a response.

Our sales consultant was very responsive to questions in a timely fashion through out the entire building process. We were given the opportunity to a pre-drywall onsite walk through with one of the construction managers and spent several hours on site. Final walk through prior to closing was also an exceptional experience with one of the construction managers and all outstanding issues were resolved in a timely fashion as materials became available and to our full satisfaction.

Construction manager was supportive and knowledgeable.

The builder rushed through the readiness of the home to meet an unrealistic close date. Instead of delaying the close, they forced the signing by threatening 250.00 a day penalty for each day beyond the target close date. The lack of quality has required many many service tickets and Pulte takes their time in addressing them. They continue to cite labor shortages for the poor quality, yet they offer no compensation for the hardship put on the homeowner, we are forced to live with it. We were out of state buyers which put us at a disadvantage with respect to monitoring the progress and the workmanship. Pulte totally took advantage of the fact. Advice to potential buyers, inspect EVERYTHING closely BEFORE YOUR CLOSING. Get it in writing that they agree not to push the closing until you are satisfied with the quality. Force a walk through with a sales person when you first look at the models. Have them point out everything that is an upgrade. You will find that the generic house in the base price is extremely disappointing, and that it will add a few hundred thousand to get all of the upgrades that make the house special. Lastly, tell your salesperson that you would like to attend a HOA meeting prior to committing. You will find that not one homeowner is on the board, and that they really don’t care what the homeowners have to say. They seem to think that 55+ adults should be treated like children to protect us from ourselves. I.E. they do not allow homeowners to drink adult beverages at the pool or clubhouse unless it is an event that the board sponsors. ... More

This was our first experience with a production home which was far different from a custom built one. Our project manager was respectful, communicated clearly, and was patient with our questions and concerns. However, he clearly was overworked with too many responsibilities.

Great staff - Beautiful homes - Wonderful community

First, I was never told that I would only have 5 feet of backyard, even though home owners are to have 15 feet. I also was not told I cannot expand patio to the side yard, which I have a lot of. Second, my project manager was transferred right after the final walkthrough. Items discussed at the walkthrough, though he said he would do before he left, he did not. Third, normally no response to emails with problems after closing. It's great to be told you have a warranty, it's another thing to be acted on. Thankfully, my neighbors are great!

We were promised a smooth build process with lots of communication. Didn’t happen. The only way we found out about anything was to visit the build site after hours, and ask questions. It usually took a day or 2 to get any answers. House is solid, but the finish work is shabby. Example: We had paint on the floor all around the house next to the base shoe. We were also misled on the home options and lost out on a chance to have a sunroom. We found out just after footers were dug but they would not let us revise the plan under the guise of permitting being completed. We offered to pay for new permits to add the sunroom but we’re flatly turned down. We ended up with three different closing dates, postponing our move-in by a month. Each failed closing date came with a notification just a few days before the closing. ... More

We are still waiting for a list of things to still be done or finish being completed. We have been in our house 3 months and still can’t get all of these things completed. The tile and grout job was so sloppy and the paint job was even worse. There is paint all over my light fixtures, hardware and baseboards. I love my house, but I really wish the quality that we saw in the model homes is what we would have received.

Quality of finished product very good. Issues after moving in taken care of quickly.

I understand this is not a custom home so I expected to get a "corporate" response to many questions about the home. We still have concerns about the high degree of waning on the studs used to build our home. It was built at the height of the pandemic and the studs looked like 'leftovers' ....the ones at the bottom of a stack after all the good wood had been used up.

We appreciated the communication with our Field Manager, Zach B. He listened to our questions and concerns and addressed each one of them.

The sales office was great.

The whole sales and manufacturing group were great and helpful in many ways

I was very unhappy about the 15 months it took to build, and the morgage game they played on me!!!

I think the builder is fine

Issues/deficiencies identified at closing are not addressed (and in some cases still not addressed 45 days later). The customer service team takes too long to correct serious issues (badly leaking faucet) if it is deemed to be a non-emergency. The builder is too quick to direct you to their Customer Service group once the keys are handed over. A little flexibility and maybe a short grace period after possession would go a long way and be beneficial. An example, window screens that are delivered (but not installed) should NOT be a customer service issue.

Love my new home. Exactly what I wanted.

We moved from out of state. So the helpfulness shown by all of the staff was so appreciated. Love our new home!

Pulte is a great builder! The quality and workmanship is really apparent. Everyone we worked with from the salesperson to the construction, tile, loan officers and beyond were wonderful. We know we are going to be really happy here for many years to come. Pulte thought of everything in the 55+ Merrill Ranch Community in Sun City. It felt like home for my wife, the first time we visited, but the highly respected name, is why we purchased our fourth new-build here. Thank you, for a wonderful experience!

Del Webb has chosen a beautiful location in Fuquay Varina to build homes. Del Webb takes pride in beautifying it’s property with lovely flowers and trees throughout the area It’s a lovely place to come home to.

The build quality was the poorest I have ever seen in a new home. There were problems with broken trusses, walls that were not plumb or square, sheet rock seams horribly visible, appliances installed incorrectly and windows out of square and needing replacement parts. We were assured at closing that everything would be corrected immediately, but 6 weeks later we are still waiting for repairs. I could never recommend Pulte to anyone looking for a new home.

Videos and photos were emailed to me to show the stages of construction.

This our second Del Webb Pulte home. The houses are well-built and the responsiveness of the construction superintendent and warranty manager was superb.

Josh, the representative of the builder in the Dell Web Office warmly welcomed us as we began a new experience of buying a house that was to be built. The first thing I felt from Josh was his openness about the process we were about to experience. Having trust was very much needed in such a huge project. He explained the very organized process. It wasn't always easy to “keep up” in making the necessary choices, but their team was always guiding us throughout the process. Once the building began, Josh introduced us to Will, who became our personal contact as the construction manager. He was excellent in providing information, being available anytime, answering texts, caring when we had concerns and finalized his time with us by preparing us for Closing. We highly recommend the Dell Web team! ... More