Del Webb Reviews

There were many surprises in the process. Overall, I am surprised by the craftmanship and the lack of efficiency. The costs of the inefficiency must be mind blowing. Lights and air left on with doors open; sprinkler head breaks so they turn off the water killing grass and plants instead of fixing $5.00 item. But Jason in warranty has been a lifesaver. Jason has made everything right. He needs to be recognized.

Disappointed with the quality of workmanship. Workers didn’t tape when painting and sprayed all wires which makes it harder to install ceiling fans. Water lines were backwards for cold and hot. Garage door didn’t work properly.

Everything was looking like 5 stars at the beginning but went a little downhill after that. Once you move in, you get a lot of immediate attention for the first week, and then, not so much. Also, you start to see the sloppiness in the workmanship, from doors that aren't hung correctly, plumbing that was not fully tested, down to appliances, fixtures, tubs, counter tops, tile, etc that are scuffed up, chipped, dented from carelessness. All things you won't catch on those quick walk throughs leading up to closing. I realize there will be issues as a new house settles, but these are just a few types of problems that could have been avoided by treating the place like a new home, versus a barn. See what more the first year brings. ... More

We had very good communication during the building process. We were able to e-mail and get responses from our building supervisor (Justin) and sales person (Sherri). However, now that we have closed on our house and moved in, we are experiencing terrible delays and trouble getting responses from the warranty-service team. Your warranty is only as good as the service you receive. Right now, we as not getting ANY service.

little items were overlooked, (some tp holders needed to be tightened, door to garage needed lock adjusted, had to change wiring of dryer due to age). Despite having touted that Fulshear does not allow any structure over 10 feet, lo and behold no sooner had I moved in but several cell towers were constructed around our area.

Our biggest issue is having our Construction Manager follow-up on issues that needed to be corrected. I have sent him emails, text messages, and left voice mails to get updates on when to expect the issues will be addressed. with no response. During construction he was very responsive to questions. But, since moving into our home, we have issues that are still waiting to be corrected - after nearly 2 months!

We have mixed feelings about our experience with Del Webb. On the positive side, the sales office was outstanding in both responsiveness, follow through and effectiveness. However, on the builder/warranty side, they were not. Phone calls, text messages and other forms of communications were left unanswered and non-responsive. If it were not for the sales side intervening to help us, we would still be living with defects and issues.

The buying process was straightforward. Our salesperson, Bob, was phenomenal. As expected, with a national builder, the opportunity to customize was limited, but Bob did an excellent job of explaining what options we did have. He was very prompt in his follow-up and he didn't pressure us at all. My only complaint about the buying process was the method Pulte used for selling our lot. A blind auction? C'mon, just tell me the price so I can decide if I want to buy it or not. During the construction phase, Bryan was also top notch. He allowed us to make a few non-structural changes that saved us a lot of money. He was always very prompt about returning phone calls and emails and, in general, did an excellent job of communicating what was happening throughout the construction process. The one thing I am disappointed with - and the reason I gave only 2 stars for responsiveness to issues, has to do with the utility box placement - specifically the cable box. Obviously utility boxes are necessary but the cable box is right in the middle of my front yard. There are other, less conspicuous locations where it could be placed but no one seems to want to help address this issue. And not only is the cable box in the middle of my front yard but the box itself is bigger than every other cable box in the development. I am very disappointed in Pulte's response to this issue and their willingness to work together to find a solution. ... More

Our house is beautiful and appears to be well built with quality materials. Our concern has been apparent carelessness on little things. Paint smears on nearly all exterior window frames, areas of tile with no grout, areas where paint was missed, and outside lower walls mud streaked. The response to these concerns has been mixed at best and issues described have not been addressed as of yet.

Numerous painting issues. Inside and out. Numerous issues with prepping the work before painting, definitely needs improvement. Numerous instances of spackling splattered onto finished trim, flooring and cabinets and not cleaned up properly. Issues with some rough corners on inside walls. Issues with garnet countertop having two seams within an 8’-2” run. But not in the sample home. Blinds package cost extra money and the blinds in three windows are not level and in one of the windows the valance does not match the color of the 13 others. The customer service was supposed to make an appointment with me to fix the blind issue. He called me on my cell phone and said no one was answering at 124 Fawnwood court. I was in N.J; and called my nephew that lives around the corner. My nephew came over and let the blinds service man in. He told my wife he fixed the problem, but it IS NOT FIXED. I called the service man back on his cellphone (843-295-9176). I told him to call me back as they ARE NOT FIXED AS OF THIS DATE 7/2/23, NO PHONE CALL FROM THE SERVICE MAN OR THE SUBCONTRACTOR OR PULTE. I have pictures of all issues. ... More

Pulte disappeared to some extent after closing so things that should be done have taken longer than it should (and some not done even now 6 weeks later). Oh, and that is just about my house. Also problems with the common areas and what they said would be done in terms of the ultimate landscaping.

Follow up repairs are slow but the lack of communication is the worse the person in charge of our follow up repairs {Anthony} doesn't return calls or emails it's very frustrating.

Dominic is excellent to deal with. He sent me pics showing the progress of the home, and he is very responsive to getting a few items fixed. I appreciate his help to make the process easier for me, because moving from out of state is a difficult process. He always gets back to me the same day, and I think he does a great job communicating. My experience has been excellent thanks to him. I would rate his performance as 5 stars (on a 1-5 scale with 5 being the best). my main issues are cosmetic or deal with landscaping…. The common area behind a few of our homes, should have been finished, but there are weeds growing instead. If this was seeded with grass and mowed like the rest it would be perfect. Also, the landscaping around the house : the bushes planted and the straw are not pretty. I would have preferred to pay extra for mulch like they use at the amenity center. that looks great! I would also have preferred not having the home painted in all flat paint and would have gladly paid to upgrade to other sheens for easy cleaning, like eggshell for the walls and semi gloss for trim. additionally, there are a lot of paint spots on the floor that are not always easy to remove. that was a negative, but again not a major problem just looked sloppy and avoidable. I think they should select a better title for the bathrooms, rather than the distressed which sometimes looks like water damage has occurred. I love the shower and the bench. The water pressure is great. the laundry room is very nice. I really like the kitchen cabinets and the easy close drawers! 5 stars there. the name brands are a plus, but the lack of a finish carpenter shows in the molding issues. and the windows not being square particularly the window over the sink had people the shutter salesmen laughing at how badly it was done, so that's a minus. In general, I'm happy with the home and looking forward to living in the Del Webb community. It's hard to tell now about the value and trustworthiness since that is takes time to tell. Plus, I don’t have a lot of experience to compare like some others do. many of the defects are purely cosmetic, and that would make the experience excellent if that holds true. ... More

Our experience started out good but then…we are in the final phase of this Del Web development. The sales person we were working with from the start was all the sudden no longer working there(not by her choice) then we get notice from company stating what our closing date was. We were not ask or given a chance to change the date. Since we had not already closed on our house we were looking at having two mortgages and we needed to delay the closing by 2 weeks. We were told NO and that we would be charged $500 penalty a day for each day we delayed closing. No grace, no consideration no nothing except we had to pay $9,000 penalty. This all seemed to be driven that they were ready to be complete and move on to the next project ... More

The one problem I have is the workmanship. I feel the materials could be a lot better. When I did walk through I was so excited about moving in that I didn’t notice the small things. So far the staff is trying to address things. Example would be the cabinets have small nicks, door are not painted fully and screen door isn’t set correctly. As long as these things get addressed and fixed I will be happy. For the money we spent on these homes I think the materials and workmanship could be better.

Plan on a good bit of stress throughout the process and after you move in with callbacks, lack of responses and poor follow up repairs. Not poor quality but not what you expect for what you paid.

They provided mortgage company,home insurance company all from same company.

Fixed shelving in the panty is impossible to deal with. Can not fit small appliciances for storage such as a Kitchen Aid mixer or bread maker. Kitchen draws are not deep enough many appliances. No drawers in two of the bathrooms. Linen closet door is extremely small. Laundry room door can not be opened all the way without hitting the dryer, needs a design change. No pride in workmanship on those working on the house. Flooring has spots of "glue" throughout the entire house.

Well built home--finishing work leaves a lot to be desired. Followups on things to be fixed have been slow.

We bought a "spec" house and were able to see everything prior to purchasing the house. Pulte employees have been pleasant however, we notice the warranty dept has been slow to address our issues. Primary issue is the warranty on the HVAC system from Lennox. Our Pulte warranty representative is supposedly Jeff however, he was on vacation thru the holidays and Jim covered us for him. All went well (roof shingles repaired) but when I tried to register our HVAC system I found it was already registered to someone else (name unavailable to me). Jim checked our serial numbers again and they were correct. Both Jim and I emailed Lennox about the issue. Jim tells us that Jeff is still our rep but he is emailing Lennox weekly about the issue on our behalf. So far, we have yet to hear from Jeff. Since HVAC repairs can be pricey & we want to be sure we are covered, I emailed Jim asking that he call Lennox. He emailed stating he would approximately a week ago. So far, we haven't heard the outcome of that call. It is now two months since we closed on this house. Additionally, we received a mailing stating that the warranty on our Kitchen Aid stove expires April 12th, four months after our closing date of Dec 9th. How can this be? Was this also registered to someone else? This doesn't seem right. I hope someone can straighten this out so we don't have to put time and effort into resolving this any longer. Your help is greatly appreciated. ... More

Construction Manager and Sales Manager were solid. Warranty Manager was in over his head.

So far we had only a few issues. They have been either resolved or scheduled to be resolved. Overall the quality of houses build these days has declined no matter who the builder is. If you have a good field manager that does at least some quality control you are in luck (our field manager was great to work with). Towards the end it was obvious that things got rushed. We caught a few mistakes that were made and they got corrected immediately. Unfortunately, our house was finished well before the houses around us. We live now in a construction zone which is not always fun. The worst part is the trash flying around everywhere. Everyone is putting food related trash in the containers and the birds come and take it out and now you have it flying all over the place. The worst is the dust. It is everywhere, and keeping the house clean is nearly impossible. This could have been scheduled a bit differently. Of course, this has no effect on the overall quality of the house. I know a lot of folks in our neighborhood have a lot of issues and hearing about it can be discouraging. We stay positive and work with the Warranty department if we have an issue. The Warranty department has been great to work with. We know they have a lot of work with so many houses that were finished lately and try to do their best. ... More

The build process went very smoothly and the responsiveness of the construction management team was excellent, but the end result of the house was not to the level we expected for the amount of money that was spent. This feedback is regarding the Martin Ray Estate series. Here are some issues to watch for during the design, build and the pre close walk thru: 1. The location of doors when they are opened is very poor. a. There are three doors in the owners’ suite bath that are trying to occupy the same spot. b. The door in the laundry room opens directly into the front of the utility sink and reduces access to the sink. 2. The short walls that frame the front entryway are bowed due to inadequate shimming during the sheetrock process. 3. There is a significant amount of deflection (bounce in the floor) around the center island in the kitchen. This is very noticeable when seated at the center island and someone is walking around. 4. Make sure to verify the cabinet sizes between the electrical blueprint and the design center blueprint. The electrical blue print shows 21” cabinets on either side of the sink. The design center blueprint shows 18” cabinets. The 18” cabinets were installed which limits their usefulness for storing dishes. A suggestion would be for the Pulte design consultant to highlight the different size cabinets and provide the client with an option to purchase the 21” cabinets. 5. During the pre-close walkthrough, the poor quality of the interior painting job was very evident. We must have marked over 100 spots that needed to be touched up as well as overspray paint removed from the floor. In addition, a bucket of paint in the basement had leaked and was not cleaned up before our walkthrough. 6. Drawer pulls in the kitchen were crooked which was a result of drawers not being installed correctly. Sliding drawers in the cabinet were not installed level. These items were corrected shortly after closing. Overall, the inspection by the Pulte team should have caught a number of these items before having our walkthrough. As a buyer, beware of some of the design issues with the house. ... More

Concept is good, workmanship is very poor.

Our salesperson Brendon was great. As for quality, every outlet I’ve used in the house, when I pull out the plug it seems as if the whole outlet is going to come out. I open them only to find out the sockets are not fully screwed in. So now I’ve been going around most of the house screwing in outlets and switches. We had other similar issues like a big whole around the doorbell hidden by the switch plate. I had to fill it with concrete. When it’s chilly out, our windows get totally moist. You can’t see out of them and they leave puddles of water on the sills. I was told that’s normal. I’m pretty sure it’s not, but they are hoping it doesn’t get too cold here. I have more, but I’ll stop there. Another thing that really bother me after moving in, was the garage door opener. It didn’t work properly. I asked for help repeatedly. I was told it was an internet issue. I assured them it was not. It was broken and won’t connect to the internet. I got that same answer a couple more times. I then went to the manufacturer directly and they fixed it for me. I bought a new home so I would not have to deal with stuff like this. If I wanted issues, I would have bought a resell house and saved a lot of money to deal with issues like this. Value for price??? Well people will say we bought at a wrong time. We paid a lot more than our neighbors moving in just a couple of months later. I know the market goes up and down, but we also did not get appliances. Now less than a month later the homes are cheaper and are now coming with appliances again. Seems like we should have gotten a rebate or at least been given a fridge now that they come with the homes again. Finally, responsiveness to issues. Well Mike comes out fast, but nothing gets fixed unless it’s a small issue like getting paint off the lights and replacing the missing screw. Issues like the window, garage door and our loose door handles, the response is that’s normal. Let me be clear, we love our new home because we designed a beautiful home with a lot of upgrades. I expected some small issue like we had that I did not put in here, but we bought a new home to enjoy it, not to be on the phone handling issues. One last issue has to do with dead trees on the property. I have two huge palm trees that are dead. I stare at them every morning as I eat my breakfast at the table. I reached out to the HOA. The landscape company came out and agreed they are dead, but no word back from HOA. I mention it here, because the HOA it still run by you guys and not the home owners yet. FYI, if I look to my right, there is a big dead tree on my neighbors as well. Not sure if he has reached out. I hope not, he’s been in his home for like 5 months before us. I hope the wait time is not that long to get things done. Bottom line is I would not highly recommend to my friends to buy in Del Webb. We have a friend currently looking at homes now. He is a snow bird. Because of that and the fact he will not be around all the time, I told him I don’t think this is a good fit for him. I’m hoping as time goes by that may change and we can tell our next set of friends to move in here. ... More