Del Webb Reviews

For the price of a Pulte home, and the current building quality does not match the price. The poor tiling, painting, and installation workmanship is not acceptable. The missing kitchen parts, appliances, incorrect tiling, etc that was not fixed before we were forced to close at year end does not reflect a superior builder. The current open items that do do have closure dates is totally unacceptable.

Our experience with the Sales team and Design Center was great. From the time we saw the model house to the closing of our escrow, it went smoothly. For the most part, we are pleased with the house. Due to obvious imperfections (eg: molding, painting, caulking, etc.) we are still waiting for these items to be addressed. In the haste to get the home finished, we feel that there was lack of attention to detail. But the good news is, after meeting with the warranty department, things will hopefully be addressed and get completed in a timely manner.

Home was beautiful except not complete when closed.

Since we started this proyect, my wife and I , have been very happy with the quality of your service

The contractor site managers and other personnel have been knowledgeable, polite and considerate. I have had minor problems with the dwelling but so far these issues have been resolved except for items deleted or on backorder. I purchased the backyard landscaping from contractor. I am disappointed with the results and would not recommend this option purchase. However, homeowners who are installing their own backyards and pools lack consideration of the near neighbors. Overall my experience has been marginally positive.

Attention to detail is lacking. Example: hot/cold water in vanity was reversed in the structure for one of the bowls. Only solution is to cross-over the connection hoses. Another example: 3-bank light switch at opposite ends of kitchen each control the same 3 light areas, but the center switch controls a different area on each bank. Easy fix but poor attention to detail. Another example: Wine cooler installation - door rubs on one side of the cabinet. This sort of stuff should be caught by Del Webb quality control, not homeowner. Other silly stuff like a window blind not functioning properly, a window not properly aligned etc. Significant waste of water waiting for hot water due to heater being located in uninsulated garage at front of house rather than in a more central location. That's a cheap design issue rather than attention to detail. I expected better from a 'top tier' home builder ... More

Buyer Beware!!! Very disappointed in whole process.

The contract called for an insulated garage door, now they say they cannot deliver it and offered a $500 credit. No way you can buy a door for that price! What an insult!

We had great experiences with our sales person, Shioban. We had several items missing in our home delivery including our whole house humidifier and our lyric thermostat, which we caught after closing and have still not been resolved. We have a few people helping us resolve these issues but we have been here a month and a half and are still waiting on installation and replacement of several items.

overall quality is quite good for the price. Del Webb not at all responsive to special requests

It took much longer than advertised to have the house built but once built we are very happy with it. The quality of materials and workmanship were very high.

There were really no surprises through the entire process. The pricing estimated through each step stayed consistent with the actual cost.

The workmanship is similar to the old Fox and Jacob track homes. I wonder if worker take any pride in their craft.

Be very careful before you sign. Sales team will say anything to make a sale. I ended up with my dream home on a lot with a tiny backyard that has a 45 degree slope. Totally unusable space. I feel I was mislead and am very unhappy with my choice. Beware.

Construction plan well But final version WAS NOT to our expectations Lot of things required attention Initially constructed supervisor thought he will address issues but closing was RUSHED IN ,THEN HE WAS NOT responsible as CLOSING WAS DONE matter to be reported to warrrenty manager little or lot frustrating at our AGE

I guess anyone buying a new house is having the same experience we had. Material and labor shortages kept pushing back our move in date. When we were told the house was ready for our final inspection we saw some clear examples of hurried workmanship that was careless and incomplete. We were told the items would be fixed ASAP. That was nine weeks ago and most of the items haven’t been addressed. Covering crakes with caulk didn’t quit live up to quality workmanship. We been fixing some of the blemished stuff ourselves. Not our best experience with our builder.

The project managers were awesome. Always able to answer questions and listened to our concerns. We appreciated being able to come and see the progress whenever we wanted.

We love are home but there are a few things That need some attention I hope that we have not been forgotten it has been a few weeks since we have seen anyone

The sales staff is tremendous. The warranty department is very responsive and follow up is great. Amenities are heads up over other builders I’ve looked at. I love my new home

All the people working on the home and with us were great!

The entire team at sun city mesquite and Pulte mortgage were awesome! Thanks!

Del Webb lives up to it's reputation as a quality home builder.

There was and is a lot of grout on the vinyl plank flooring. I have spent over three hours so far removing it and still have a couple of hrs. to go to finish removing the grout in every room. Installed grout looked to be installed by someone who had never done it before. Areas that should have grout around door trim, baseboard trim, doors windows in every room was absent in every room. The roll out cupboard shelves have fallen apart on two cupboards. The hinges on the front door fell off, and the door was hanging by 2 screws that were about 1 1/2 inches long that were obviously much too short to hold a heavy door. The cement work on the front driveway and entrance was very rough and unfinished looking. Light could be seen on both the front and back doors( about 1/8 to 1/4 inch gaps) Lots of cold air entered the home for the first three weeks we lived here durning a very cold winter weather snap. The electrical and other boxes (3) total were not closed properly and were covered in rocks and debris(located in front yard). The light to the attic was left on by construction personnel and has been burning 24-7 for the last 37 days as my husband is disabled and I am not willing to climb a ladder and enter thru the small attic opening. Everyone in the community comments on the very poor workmanship on these homes. I have built 5 brand new homes in my life and have never experienced this kind of poor workmanship before. In the other 8 homes I have lived in for years I did not have the number of nicks, scratches etc. on workweek, doors, paint that were in this home on the day I moved in. I have pictures if you would like me to send them . ... More

My experience was very good, the builder Mike is exceptional was amazing on the walk-through knowledge and follow up. That being said my dishwasher didn’t work and I got me a new one there is no exhaust fan so the smoke detectors go off and there was some damage to the cabinet which was fixed.

Our Builder / Project Manager kept us informed through the entire process. Harrison always made himself available and followed up with answers to our questions.