Del Webb Reviews

The paint crew was sloppy. The house was not cleaned properly for move in. We love the floor plan. It is very comfortable. We love the neighborhood. People are very friendly and welcoming.

They stand by their product.. Have been wonderfully responsive to our requests.

Excellent customer experience and very responsive!

House is well built - very pleased. Our sprinklers, flower beds / landscaping and grass sod is absolutely horrible. 3/4" water pipe for sprinklers was leaking & flooded our back yard. I identified 2 major low spots in the back yard & the builder ignored me during our final walk through. I had to fix the 2 low spots myself. The sod was laid on unbelievably unlevel ground. I had to fix the unlevel ground under the sod - remove clods, humps and fill in the holes on the entire yard.

They deliver our home in time. Products of our home are exceptional. Sales agent should be upfront and aware of the capacity of Solar system. Choices of elevation should be discussed in detail ahead of time, even before signing up the lot.

We love our new house and the entire experience was great. Our sales rep was terrific. She helped us understand what to expect and guided us through our choices. Everyone we dealt with was direct and honest with us, and other than some delays, which we pretty much expected from the start, it was a real pleasure working with this company.

we were out of state for the entire building process. i would not consider ever doing that again with this builder.

Pulte mortgage was challenging. It was very nerve racking.

Efficient, Competent, Great Follow-Up Friendly

The building crew where wonderful!!!

Salesperson was very unprofessional and even rude . Home was not ready on time ( apx. One month late ) we were forced to close on her timeline. Home was not clean. We are very unhappy with final product and our experience with Del Webb

Not happy with overall environment but people are very nice

The little details of finishing the home were left unfinished. I watched my home being built, was here almost every day. Some little things I pointed out that needed to be fixed or replaced, were not fixed and still aren't fixed.

We still have some un-resloved issues that we are waiting on. We need a screen for our flex room, trim around our microwave and 2 floodlights. Both houses next to us which were started 3 wks. after us have them. Our field mgr. told us there is a shortage of these items, but why did these houses get these items before us?. A little frustrated. However, we are pleased with the overall actual construction of the house. The landscaping is done beautifully.

Philosophy is build it fast and fix everything later if the customer complains enough

Great communication. Very resistant to change, even small things.

We lived out of state at the time that our home was being built. There was a lack of communication in general. Compared to other builders we have used the workmanship is poor. There is a consistent "that's industry standard" response to issues we identified both before and after closing that we know based on experience are not true or should be exceeded to produce a quality product. Post closing repairs of problems are not addressed in a timely manner and are yet to be completed. I would not recommend Pulte as a builder.

Be sure to include any design change options as soon as possible, as it is impossible to alter once the building process has started.

There are some annoying issues that are below expectations and so unnecessary, but overall, they are a fair and reputable company.

Be aware of base pricing increases when in the discussion phase prior to signing. Base price increases were almost weekly and sales dept was surprised and not able to hold. Even the posted brochure, w/ pricing, in the model became outdated. Know that the home pricing Excludes the land. Land- we had to blind bid for top 3 of 5 lots in a lottery. Totally insane even with current housing environment. Lastly, what builder does not include gutters in the base price? $3.500 upgrade.

From our perspective, the Field Mgr. assigned to us certainly lived up to his ‘golden rule’ statement on his email signature: “I want to provide you with the same service I would expect myself.” His positive, can-do attitude was the major reason our home buying experience with Del Webb was so enjoyable. In short, we found him to be a class act and an asset to the Pulte organization. The homes are well-built.

The entire experience, from sale to closing was excellent

A great experience and very friendly

I would like to have given 5 stars, but the rush to finish and close at the end of the year left too many issues that needed to be addressed after closing.

Overall we’re happy with our home. There were several bumps along the way. But basically you’re buying a tract home. The buying process felt like a game to increase your cost. Between bidding for your home against “ phantom other buyers “ and the upgrades you need if you want the house to be even close to what the model looked like really drives the price up. We liked the people we worked with but I would do the buying differently next time.