Del Webb Reviews

We found fit and finish to be very poor. Especially paint and plumbing. They gave the impression they were protecting the wood flooring during construction, but it had a multitude of finish removing physical scars when we closed.

Everything went great from initial meeting with sales rep to move in!

Despite the beautiful location, be prepared to deal with lack of transparency and “bait and switch” pricing; base price (shell); lot size, location, and pricey upgrades (ceiling lighting; wall outlets; “finger pointing” regarding shoddy construction, poor quality, or defective doors, and high-end appliances. Challenges in reaching Customer Service, and lack of response. Be your own Advocate!

Of course I recommend your company - it is the best in Las Vegas.

You don't move to Del Webb for the house quality. Poor workmanship, very mediocre materials and and very slow response, if any to make things right. Very disappointed!

This is a beautiful area which was part of the draw; however, I expected better quality for the price. I've lived here 2 months. Appliances are cheap. The washer (which I had no choice but to accept) doesn't work properly. It's been a week since the trouble was submitted and no response. So far, 3 doors (and counting) won't latch properly. Walkthrough items have not been resolved. I was told if I have them taken care of now, they won't come back for the one year walkthrough...doesn't seem right.

Expect your expectations to be met! They stay in touch with you throughout the process, from down payment to close and even after. You can expect a worry free experience.

The rush to close out by year’s end caused a lot of sub par workmanship. With so many homes currently under construction, quality control could be an issue. The company’s personnel are first rate but can’t keep up with the required fix up work and are at the mercy of their subcontractors. The subs are difficult to coordinate, not timely, come unannounced and most don’t speak English. There doesn’t seem to be any oversight of their work. The work is getting done but it has been a stressful experience.

The building experience overall was great we were at the house every day. My only complaint was with the design center. There were many options that were not even mentioned and were not found out until too late. This was very disappointing. I would recommend that future buyers are given a check off list so they know what is standard and optional. Also at the sales office, a computer mock-up of the home In color would be very helpful so you know what you are buying. We did not know the actual color design until the home was completed. Also towel and toilet bars should be standard. Supervisor was great however. ... More

No problems to report here

This is not a custom built home. I have always had a custom built home. Something you have to sacrifice to have a great community like Stone Creek. We love it here.

The sales people were hard to contact a lot of the time. I don't have a comfort height toilet in my bathroom because a change order was never done and I was docu signing so many forms because I lived in another state. The salesperson said not to worry. She would do the change order. She did not do it. I was involved with so many things that it never got done. It was del webb responsibility to see that this change order was done. I should not have to now pay for a modification which is what I have been told I will have to do if I want a comfort toilet. There are other issues that should be addressed and they have not been. I am told the tile person is backlogged. I don't even hear from the tile person to be given an appt. regarding the threshold to my bathroom being too high and dangerous. ... More

Very pleased with how the staff and crew managed all the covid related issues. My condo is beautiful and cozy.

The Finnish work is sloppy. Once I signed the papers none of the problems with the house were fixed. ZERO communication on follow up. Seems like they just want to move on to building more houses and don’t care about customer satisfaction.

Workmanship is not what expected, could be much better

Absolutely no communication from sales when the sale closed. Construction side did well considering the supply issues faced. Response was immediate from warranty. The follow through of vendors remains so-so.

My realitor was great and worked with me the entire process. I love my neighbors and the community. The workmanship, however, needs major improvement. January was the month to have all repairs addressed...still waiting. We flooded within a week after move in. The plumber didn't tighten the pipes and the dishwasher knocked it loose. Upgraded cabinets, cheaply made, cracked tiles, crooked counter, and more. Our Pulte Rep is trying. But actually having someone show up to fo the repairs, is another story. We are happy to have moved here, but disappointed in the builder.

Pool construction was a disaster. Crushed underground pipes found. Sub had not properly tested. Multiple delays in addressing punch list and warranty issues. How long does it take Pulte to change a light bulb (actually fix a light post) that has never worked in the two months since closing? Don't know, because still not fixed.

Very poor workmanship for a high-priced product. What we got wasn't what the model looked like. Although Del Webb stands behind their product and eventually everything will be fixed, the continual no-shows by contractors are doubly disturbing. You would think it would be much better for both Del Webb and the owners if things were done right the first time. Quality Control is definitely lacking.

I did not have a good experience with the builder. I think the sub-contractors were not experienced in their trade. Pulte Homes sold too many homes at once where they could not hand the demand and supplies. I'm don't want to hear it was all about COVID, that's when you should have stopped selling. We are still waiting for bathroom light fixtures and 4 flood light bulbs that were supposed to be in when we signed. As for completion or status of work requests, not happy with the timelines or the status updates.

Pay attention to details to avoid scheduling issues.

Been in home little over one month. Still waiting for some floor trim to be finished, still waiting on refrigerator we ordered. Lots of delays. Started my one year warranty list already.

The design of the units are not only functional, but interesting, and offer a wide variety of choices. The landscaping thus far has also been quite appealing.

Sales and design teams were excellent and kept us up to date on progress of the build and access / options for supply issues due to Covid. Timeline was not changed. No delays.

Happy with layout and build of home. Unhappy with the lack of attention to detail from the craftsman that built our home.