Del Webb Reviews

Personally I hate Pulte so I can’t recommend them, first step they didn’t allow me to inspect the house prior to sheetrock so I don’t know anything about the material used, initially they told us a HOA price, at closing was changed to 504.00 yet all the HOA services are not completed & it seems they have not rush to complete them it is cost effective. Quality control came over with a list of items to take care including bringing AC company to work at the house, at first i said I will be in NY on 6/7 but then I sent two texts one to Ken & one to Ryan to tell quality control that we changed the date to the June14, since I don’t know quality control name or direct phone number, as of June 14 nobody came to work on the list from quality control or anything. On 6/27/24 I emailed Haydee at HOA asking for help how to pay the HOA I need to pay via ACH since I am in NY under medical care. On 7/1/24 she replied & She included Michelle P on the email supposedly to help me as of today nothing. At this point I simply hate dealing with anyone at Pulte, they promise & promise to be back or send someone & nothing is done. ... More

Had many delays was scheduled to close 2-2024 they couldn’t get issue resolved closed on 4-4-24 and still have issues that has to get done

The house is well built but has some issues with workmanship. For example, we went to install a ceiling fan on our patio and when we removed the light fixture we saw that the vinyl ceiling was cracked. The light fixture hid that. Also there was a number of caulk residue areas that I had to clean up. It takes a VERY long time to get hot water in the kitchen sink faucet.

A lot of issues with scratches and gouges that were not noticed until we took possess

I was fairly please with the buying process however, when it came to the walkthrough and final walkthrough there was a problem. The lot was not properly graded when it was developed, which created the situation of having standing water. After the first walkthrough Pulte re-graded the back and side yards, creating a large ditch across the entire back of the property, inside the property line. Ditch was not there at the first walkthrough. This had a major impact of the yard itself, reducing the amount of space in the yard (I had planned on putting in a fence for my dogs) as I learned the HOA would not permit a fence to cross the ditch. Well, When I bought the house there wasn't a ditch! Now with the ditch I have continuous standing water, the grass is dead, and we have a breeding ground for mosquitos as well. I asked repeatedly for Pulte to remedy the situation yet they have refused. ... More

As we’ve learned from other Pulte built homes, you buy for the community, not for the workmanship as it seems to definitely lack in a Pulte built home.

Don't sign off till all repairs are done!

I have built 3 homes and Pulte did many things very well. While my home is the smallest of the 3 I built, it may have the least attention to detail. But the most disappointing aspect has been the follow up to address quality issues is pathetic. After moving in, I was unable to flush the master bedroom toilet for a month. My lanai sliding door is installed improperly and allows insects to enter at will. The service request to fix was a joke almost as bad as the multiple plumbers it took to fix the toilet. Daylight shines through my garage door, energy efficiency blows. My first water bill was 6 dollars for potable water and 50 for 1x per week irrigation. Did I really need 42,000 gallons of reclaimed water to get my sod stabilized? If my neighbor wants to borrow a cup of sugar, we can just open the window and pass it over. Does a micro-lot require 42 thousand gallons of water to grow? Overall I am just OK with my home quality but I can fix Pulte's errors as they seem unable to do so effectively. ... More

The Good: Our PM, Lance, was a great asset and advocate for us in the build process. We love the house despite below and love community! The bad: - closing date was pushed 3 or 4 times, costing us an additional 2 months of living in temporary quarters and all the expenses associated. - The quality of the paint on the walls is very poor! - The workmanship of many of the contractors was poor, requiring lots of rework. - The quality of many items in the house are poor. For a 600+k home in South Carolina, we expected better. Happy to discuss at anytime.

Although I was initially impressed with how you folks reached out and communicated, I quickly learned that your management group is NOT responsive, they are disorganized, and maybe they are just not capable of doing the job. I am still ironing out administrative problems after 2 months. Also, your "bait and switch " sales techniques of selling your properties with amenities that are later rescinded is more than infuriating.

First of all, there is very little that can be changed. My construction supervisor was changed half way through the build then with a week and a half before my 30 days after move in check my next construction supervisor quit which left me with issues that could have been taken care of during that week and a half. Now I have to deal with the Pulte service request department. I had sent in 8 items on a service request, got an email back saying they would contact me. I was never contacted until I found another problem. Their response was we never received your 8 items. Now it seems that they want me to wait until I have my 11 month check on those items. The item that they did reply to was a problem with my cooktop not being set properly. They have told me I have to call Whirlpool to get this problem taken care of. Well Pulte put this stovetop in why should they not be responsible for fixing this problem??? I don’t even want to tell you about the terrible cabinets they put in these homes. The company gets a 1.3 on yelp. They would be lucky to get a zero from me. The cabinets are the worst built cabinets I have ever seen. I believe they are made of press board and while they look fine on the outside they are terrible on the inside. I have lived in another part of Texas for many years and Pulte was one of the best builders there so I thought this would be a great house but Pulte is not the builder I heard about years ago. I expected a bit better of a build for the price I paid for this house. ... More

Salesman and project manager informative and responsive. Quality of products and workmanship shabby

When speaking with the subcontractors, they complain that Pulte is not paying them enough to provide higher quality work, and some have claimed not to have been paid at all or late. Recommend that Pulte take care of their subcontractors since they are the ones representing Pulte.

Overall the home is nice but there are many little things that need attention. They did not pay attention to detail. I realize they have many companies building these houses, but the quality is not up to par for what you pay.

Do not ruch thru final inspection, take the time to inspect all doors and windows for security and weather proofing. Railings will NOT be painted so be prepared for that. Landscaping is very haphazard in detailing what plants, trees and type of grass you have. Orange tube with wires will be hanging out of your home.Might have both outside water facets on same side of house. Inspect EVERYTHING

Our salesperson was very good to work with. Very experienced and great communication. The build time took longer than expected. There were very few options to select from for cabinets, paint color, flooring options, etc. probably all due to supply disruptions. Our real dissatisfaction was with the construction manager originally assigned to our home. He was very difficult to work with, would rarely follow up with emails or phone calls. We requested a new manager to complete our build and this person was fantastic and wished we had him all along. I’m looking forward to living in the house for a year to evaluate how the quality and construction holds up. ... More

I was initially enthusiastic about building a new home, but as months dragged on with no progress it was obvious that my home had “fallen through the cracks.” Eventually the building supervisor was replaced and it got back on track. There were numerous little things still undone, but I was encouraged to close, assured that these would be taken care of asap. It,s been more than 2 months and I’m still waiting. Now I’m told these construction issues will be treated as warranty problems and not addressed for 10 months! It’s really taken the joy out of a beautiful new home.

Have been in our new home two months and still have not been able to get a list of things fixed when some should have been known and corrected before settlement. Still waiting for dates to correct the issues after e mailing three times

The warranty support is very disappointing. It is really tainting the excitement of purchasing the home. The warranty team and process needs serious attention.

At first, the process for the home building seemed to be good. However, as the trades came in to do their work, the workmanship was definitely inferior in my master bathroom. The tile work was atrocious and should not have been passed inspection. Countertop had flaws in it and they should have never installed it in the first place. Now I have to have the countertop taken out and buff the imperfections out and be without a kitchen sink and island countertop for two days. The water supply to the shower (when you have just the frameless shower) should be placed on the opposite wall from where it is now placed. You cannot get into the shower without getting water all over the bathroom because you have to open the shower door and the water is running. No one wants to get into a shower with cold water running. Very poor placement. I did not have my lanai screened in by Pulte. I could not understand why there wasn’t a pad of pavers where the door should go if I decided to screen it in. Most other homes had pads for where the door should be if not screened in. Now I have to pay to have someone come and put a pad down where my door should be if I should decide to screen it in. I will say that Niko has addressed most of my issues which I do appreciate. ... More

Jill jones—the sales person—was great and very responsive when I had questions or needed information. Max Thompson—construction manager—was also very good in keeping me updated. And overseeing build. Unfortunately that has mot been the case post-closing when warranty team has failed to address most of remaining punch list items. My advice to a new buyer is to delay closing until house is complete and all issues resolved!!

Sales experience was very good. Lots of things wrong with house. Talking to others same problems. Head of HOA not aware of home model and put screen enclosure on hold. Crazy.

The building experience with our project manager during the building process was very adequate. The finishes however were totally unacceptable upon our move-in. There was spilled paint all over the floor from when they did touchup paint, The trim around the doors looked like somebody used a rock to cut the trim with at the bottom, there was grout painted over on baseboards, The house was filthy had not been cleaned except for rough clean there was no final clean we had to clean the house our self, the crown molding was unacceptable at six different joints that still need to be fixed, there was missing paint in several locations on walls, the corners did not have proper caulking at the base. There are many other issues that we are trying to work through with both the construction project manager and now the warranty project manager. I myself was in the construction trade as a project manager and general superintendent for several large commercial companies. I have turned over more than 2000 units and have never turned over one looking like our home debt. These units include hotels condos and apartment complexes. It was totally unacceptable and for the price that was paid was very disappointing. We did not get a half million dollar home. Completely dissatisfied.! ... More

I was fine with the experience until we closed on the home. We got to the house and it was very obvious that the house was not cleaned. I had to vacuum/sweep the entire house and the screened porch. My husband has continued to find various things like nails, cigarette butts, old cups, plastic spoons and various trash around the outside of the property. We did not have that sign stating it is a private residence placed in our yard like the other homes on our block. There were drips of paint on the bathroom high window, the garage windows. There was a long strip of leftover wood on the floor behind our stove. My husband had to break off a nail that was in the bathroom cabinet that was sticking out. Our gas was turned on but the valve outside had to be turned on. We put the heat on and the stove and nothing came through. My husband had to do what should have been done before we closed. Very disappointed that at the end, there were so many issues. It leaves a bad taste in our mouths. You pay a good deal of money for this home and to have it end like this was very disappointing. ... More

Pulte mortage was the worst experience in the 20 homes I have purchased in my life. Del Webb no longer cares to take calls and follow up on repairs needed. I gave up. Hope my neighbors enjoy the dead plants in my yard.