Del Webb Reviews

My experience was good, disappointed that home is not “Senior” friendly.

We were under the impression Pulte did erry happy to move to Defabulous work, but we feel the workers had to work too fast and so the quality was lost.

I closed on July 19th shortly after moving in fobs not working to building security. The building foyer is not complete. With Del Webb’s reputation I expected a quick response to things broken or unfinished.

The setting and design is lovely offering many comforts for an aging community. Meetings with Debbie were productive and enjoyable. A woman’s jewel and focus is a home’s kitchen. My “upgrade 4” kitchen, is no gem. Installed is a Whirlpool refrigerator, Kitchen Aid range, Jenn Air dishwasher with contrasting stainless steel fronts and handles — whatever was available prior to closing. The cupboard that holds the Kitchen Aid microwave was damaged when installed as was an expensive pendant light. The 30-day walkthrough Josh offered has never been scheduled and I settled mid-June.

Beautiful home. But poor quality paint used, roof leak after first monsoon. Still to be repaired.

Computer skills needs to be pretty good. Serious home inspection needs to take place. Del Webb employees and consultants including the financial personnel are very courteous.

Our salesperson was absolutely fantastic and helpful. Our construction manager did a great job of communicating and working with us. As we got closer to our closing date, it felt like items were being rushed and now that we are in our home, there are items that still have to be taken care of, which is disappointing as we have to work around furniture and fixtures we have installed. We love our home and the model we chose along with the neighborhood. Open items should have been 99% complete prior to moving in, and NOT having to be 'corrected' now that we are here.

The house is, in general, well built. We signed our contract in May of 2021 and were given a timeline for completion of mid Dec 21- mid Feb 22. The house was not completed until late June 22 (13 months after signing and placing a down payment. The 2 glaring issues are: 1) no radiant barrier installed and 2) the premium dishwasher we paid for is not yet installed. The excuse on the radiant barrier was "supply chain issues". This was not true as radiant barrier was available at the time. It was just not available from Pulte's usual supplier for about a 2 week period. So we are now stuck with a less efficient home for the life of the house. The dishwasher also was not installed due to "supply chain issues". We closed on the house June 27, 2022 and it is still not installed. The plumbing, electrical and structural aspects were well done. There were a few cosmetic issues that were all taken care of prior to closing. ... More

Angela sales rep was great. Overall, quality is marginal. Tile floor has holes, defects. I have a major gopher issue ruining my yard. No window screens, scratched dishwasher, sewage backed up in my shower and tub the first week due to cleaners flushing cleaning cloths. Outdoor landscaping is minimal with huge chunks of bark mulch looks very cheap. Had screened lanai added, they put screen door directly in my view and not to the side like the model. Keep finding damage everywhere, the contractors were obviously very careless. Warranty guy has been trying to help,

Excellent experience with sales person and very good with construction supervisor. House seems to be well built both foundation and structurally. Fit and finish below average with excessive issues on drywall work and poor quality painting. Also substandard cabinetry and engineered wood flooring. Had several instances of subcontractors damaging concrete, windows, walls, cabinets and countertops. Pulte Construction follow up is okay, but punch list items are many more than we expected.

Sales agent Kit was excellent and trustworthy. Construction manager continued to promise follow-up on missing parts but was not truthful in his responses. Managers did not provide feedback. Once Christopher took over thinks moved quickly. However many items were overlooked before closing that were not discovered until move-in. Have not heard from anyone on checklist items still pending after closing. Sewage backup due to dirt in lines, which is preventable. Pulte Mortgage was terrific.

Many unsolved issues Cheap quality doors & windows , not sealed properly, sand coming of all the windows & sliding door, I have sand everywhere even in my bed. Very disappointed

The buying experience was very good. Our sales agent and Design Center consultant were very helpful. What’s been a disappointment is the after move in service. We feel the home was rushed to close when it clearly needed more time to complete. Therefore we have to take time off from work to meet the several workmen that are scheduled to come over weekly to repair or finish the job and most have not been showing up at all.

We for the most part are pleased with our home, it’s amenities and location. There are still many unresolved issues and appointments to resolve cabinet concerns, carpet stains have not been honored. Waiting around for no shows has been very discouraging. Grading evaluations are pending as well as window alignment and truss gusset repair.

Videos and photos were emailed to me to show the stages of construction.

Great Sales Rep, construction manager, once in home it is taking 2-3 weeks out to repair/replace items, in hindsight I would have not chosen certain upgrades, overall I love the house and am remaining patient for certain shortcomings to be addressed.

This is not the first new home that I have built so I am not new to the experience. That said, I was surprised with the number of major quality issues that existed with the house when we were given the keys. From major mechanical issues and missed key parts in the attic and on the roof to a clogged water system and non-functioning electrical outlets, the lack of quality checks and low standard of acceptability on visual items was dumbfounding. The Pulte support services including Sales, Mortgage, Design Center and Smart Home were exemplary and the people there were a joy to work with. Where Pulte totally fell down was with the build execution and now the real completion of the house has been left to the Customer Service rep who is doing his best to close out the issues. In a nutshell, Pulte seems to be building too many houses too fast and not doing the necessary checks along the way to ensure a quality finished product. ... More

Great floor plan! While there were definitely good people and good things involved in this home buying experience, there was also just as much pain, sloppiness, and disappointment. Definitely hiccups in the building and post-COE processes, and I ended up being the loser most times. Now 7 weeks after COE, and I'm still struggling to get my COE punch-list completed. C'mon Pulte, I know for a fact you're better than this. I have a good person on my side now, but you let me down for a very choppy, inconsistent process. Being a national homebuilder, please step up for those purchasing after me. ... More

You need to stay on top of the building process from day one.

I would inspect daily. I don’t think the workers are concerned about taking pride in the workmanship. Too many projects for one Superintendent. Walk-thru … pay more attention to details. Cleaning crew unsat. No idea when punch list will be completed. No communications given on repairs. I love the area and my neighbors.

We had four build managers and, except for our last one, Rodney, they were not responsive to issues we found as the build was going. But, once the home was completed, Rodney took us through the home, explained everything to us and if there were any "mistakes" he made sure it was taken care of immediately. So happy to be here.

Tim did a good job for us after he took over for the other builder late in the building process. The workmanship inside the home is less than stellar. There were so many different things that could have been so much better, but the contractors just come in and through things together without caring what it looks like. It's a shame because these homes are beautiful and for the price you pay, should be more satisfactory for the quality. We love our home and SCP.

Have too many homes closing at one time which seems to cause them to rush to finish the homes.

The builder builds structural a good house as for finishing the inside very disappointing with painting being the biggest issue.

During the build the site was a mess. Garbage everywhere. No attempt made to keep sheet rock dust and building dirt contained. No primer on painted surfaces. Door frames poorly installed and poorly painted. Floors scratches everywhere. Paint splatter on floors. Pulte/project managers stressed quality build but that doesn't seem to be where the emphasis is.