Del Webb Reviews

Have been in our new home two months and still have not been able to get a list of things fixed when some should have been known and corrected before settlement. Still waiting for dates to correct the issues after e mailing three times

The warranty support is very disappointing. It is really tainting the excitement of purchasing the home. The warranty team and process needs serious attention.

At first, the process for the home building seemed to be good. However, as the trades came in to do their work, the workmanship was definitely inferior in my master bathroom. The tile work was atrocious and should not have been passed inspection. Countertop had flaws in it and they should have never installed it in the first place. Now I have to have the countertop taken out and buff the imperfections out and be without a kitchen sink and island countertop for two days. The water supply to the shower (when you have just the frameless shower) should be placed on the opposite wall from where it is now placed. You cannot get into the shower without getting water all over the bathroom because you have to open the shower door and the water is running. No one wants to get into a shower with cold water running. Very poor placement. I did not have my lanai screened in by Pulte. I could not understand why there wasn’t a pad of pavers where the door should go if I decided to screen it in. Most other homes had pads for where the door should be if not screened in. Now I have to pay to have someone come and put a pad down where my door should be if I should decide to screen it in. I will say that Niko has addressed most of my issues which I do appreciate. ... More

Jill jones—the sales person—was great and very responsive when I had questions or needed information. Max Thompson—construction manager—was also very good in keeping me updated. And overseeing build. Unfortunately that has mot been the case post-closing when warranty team has failed to address most of remaining punch list items. My advice to a new buyer is to delay closing until house is complete and all issues resolved!!

Sales experience was very good. Lots of things wrong with house. Talking to others same problems. Head of HOA not aware of home model and put screen enclosure on hold. Crazy.

The building experience with our project manager during the building process was very adequate. The finishes however were totally unacceptable upon our move-in. There was spilled paint all over the floor from when they did touchup paint, The trim around the doors looked like somebody used a rock to cut the trim with at the bottom, there was grout painted over on baseboards, The house was filthy had not been cleaned except for rough clean there was no final clean we had to clean the house our self, the crown molding was unacceptable at six different joints that still need to be fixed, there was missing paint in several locations on walls, the corners did not have proper caulking at the base. There are many other issues that we are trying to work through with both the construction project manager and now the warranty project manager. I myself was in the construction trade as a project manager and general superintendent for several large commercial companies. I have turned over more than 2000 units and have never turned over one looking like our home debt. These units include hotels condos and apartment complexes. It was totally unacceptable and for the price that was paid was very disappointing. We did not get a half million dollar home. Completely dissatisfied.! ... More

I was fine with the experience until we closed on the home. We got to the house and it was very obvious that the house was not cleaned. I had to vacuum/sweep the entire house and the screened porch. My husband has continued to find various things like nails, cigarette butts, old cups, plastic spoons and various trash around the outside of the property. We did not have that sign stating it is a private residence placed in our yard like the other homes on our block. There were drips of paint on the bathroom high window, the garage windows. There was a long strip of leftover wood on the floor behind our stove. My husband had to break off a nail that was in the bathroom cabinet that was sticking out. Our gas was turned on but the valve outside had to be turned on. We put the heat on and the stove and nothing came through. My husband had to do what should have been done before we closed. Very disappointed that at the end, there were so many issues. It leaves a bad taste in our mouths. You pay a good deal of money for this home and to have it end like this was very disappointing. ... More

Pulte mortage was the worst experience in the 20 homes I have purchased in my life. Del Webb no longer cares to take calls and follow up on repairs needed. I gave up. Hope my neighbors enjoy the dead plants in my yard.

My experience was good, disappointed that home is not “Senior” friendly.

We were under the impression Pulte did erry happy to move to Defabulous work, but we feel the workers had to work too fast and so the quality was lost.

I closed on July 19th shortly after moving in fobs not working to building security. The building foyer is not complete. With Del Webb’s reputation I expected a quick response to things broken or unfinished.

The setting and design is lovely offering many comforts for an aging community. Meetings with Debbie were productive and enjoyable. A woman’s jewel and focus is a home’s kitchen. My “upgrade 4” kitchen, is no gem. Installed is a Whirlpool refrigerator, Kitchen Aid range, Jenn Air dishwasher with contrasting stainless steel fronts and handles — whatever was available prior to closing. The cupboard that holds the Kitchen Aid microwave was damaged when installed as was an expensive pendant light. The 30-day walkthrough Josh offered has never been scheduled and I settled mid-June.

Beautiful home. But poor quality paint used, roof leak after first monsoon. Still to be repaired.

Computer skills needs to be pretty good. Serious home inspection needs to take place. Del Webb employees and consultants including the financial personnel are very courteous.

Our salesperson was absolutely fantastic and helpful. Our construction manager did a great job of communicating and working with us. As we got closer to our closing date, it felt like items were being rushed and now that we are in our home, there are items that still have to be taken care of, which is disappointing as we have to work around furniture and fixtures we have installed. We love our home and the model we chose along with the neighborhood. Open items should have been 99% complete prior to moving in, and NOT having to be 'corrected' now that we are here.

The house is, in general, well built. We signed our contract in May of 2021 and were given a timeline for completion of mid Dec 21- mid Feb 22. The house was not completed until late June 22 (13 months after signing and placing a down payment. The 2 glaring issues are: 1) no radiant barrier installed and 2) the premium dishwasher we paid for is not yet installed. The excuse on the radiant barrier was "supply chain issues". This was not true as radiant barrier was available at the time. It was just not available from Pulte's usual supplier for about a 2 week period. So we are now stuck with a less efficient home for the life of the house. The dishwasher also was not installed due to "supply chain issues". We closed on the house June 27, 2022 and it is still not installed. The plumbing, electrical and structural aspects were well done. There were a few cosmetic issues that were all taken care of prior to closing. ... More

Angela sales rep was great. Overall, quality is marginal. Tile floor has holes, defects. I have a major gopher issue ruining my yard. No window screens, scratched dishwasher, sewage backed up in my shower and tub the first week due to cleaners flushing cleaning cloths. Outdoor landscaping is minimal with huge chunks of bark mulch looks very cheap. Had screened lanai added, they put screen door directly in my view and not to the side like the model. Keep finding damage everywhere, the contractors were obviously very careless. Warranty guy has been trying to help,

Excellent experience with sales person and very good with construction supervisor. House seems to be well built both foundation and structurally. Fit and finish below average with excessive issues on drywall work and poor quality painting. Also substandard cabinetry and engineered wood flooring. Had several instances of subcontractors damaging concrete, windows, walls, cabinets and countertops. Pulte Construction follow up is okay, but punch list items are many more than we expected.

Sales agent Kit was excellent and trustworthy. Construction manager continued to promise follow-up on missing parts but was not truthful in his responses. Managers did not provide feedback. Once Christopher took over thinks moved quickly. However many items were overlooked before closing that were not discovered until move-in. Have not heard from anyone on checklist items still pending after closing. Sewage backup due to dirt in lines, which is preventable. Pulte Mortgage was terrific.

Many unsolved issues Cheap quality doors & windows , not sealed properly, sand coming of all the windows & sliding door, I have sand everywhere even in my bed. Very disappointed

The buying experience was very good. Our sales agent and Design Center consultant were very helpful. What’s been a disappointment is the after move in service. We feel the home was rushed to close when it clearly needed more time to complete. Therefore we have to take time off from work to meet the several workmen that are scheduled to come over weekly to repair or finish the job and most have not been showing up at all.

We for the most part are pleased with our home, it’s amenities and location. There are still many unresolved issues and appointments to resolve cabinet concerns, carpet stains have not been honored. Waiting around for no shows has been very discouraging. Grading evaluations are pending as well as window alignment and truss gusset repair.

Videos and photos were emailed to me to show the stages of construction.

Great Sales Rep, construction manager, once in home it is taking 2-3 weeks out to repair/replace items, in hindsight I would have not chosen certain upgrades, overall I love the house and am remaining patient for certain shortcomings to be addressed.

This is not the first new home that I have built so I am not new to the experience. That said, I was surprised with the number of major quality issues that existed with the house when we were given the keys. From major mechanical issues and missed key parts in the attic and on the roof to a clogged water system and non-functioning electrical outlets, the lack of quality checks and low standard of acceptability on visual items was dumbfounding. The Pulte support services including Sales, Mortgage, Design Center and Smart Home were exemplary and the people there were a joy to work with. Where Pulte totally fell down was with the build execution and now the real completion of the house has been left to the Customer Service rep who is doing his best to close out the issues. In a nutshell, Pulte seems to be building too many houses too fast and not doing the necessary checks along the way to ensure a quality finished product. ... More