Del Webb Reviews

Great floor plan! While there were definitely good people and good things involved in this home buying experience, there was also just as much pain, sloppiness, and disappointment. Definitely hiccups in the building and post-COE processes, and I ended up being the loser most times. Now 7 weeks after COE, and I'm still struggling to get my COE punch-list completed. C'mon Pulte, I know for a fact you're better than this. I have a good person on my side now, but you let me down for a very choppy, inconsistent process. Being a national homebuilder, please step up for those purchasing after me. ... More

You need to stay on top of the building process from day one.

I would inspect daily. I don’t think the workers are concerned about taking pride in the workmanship. Too many projects for one Superintendent. Walk-thru … pay more attention to details. Cleaning crew unsat. No idea when punch list will be completed. No communications given on repairs. I love the area and my neighbors.

We had four build managers and, except for our last one, Rodney, they were not responsive to issues we found as the build was going. But, once the home was completed, Rodney took us through the home, explained everything to us and if there were any "mistakes" he made sure it was taken care of immediately. So happy to be here.

Tim did a good job for us after he took over for the other builder late in the building process. The workmanship inside the home is less than stellar. There were so many different things that could have been so much better, but the contractors just come in and through things together without caring what it looks like. It's a shame because these homes are beautiful and for the price you pay, should be more satisfactory for the quality. We love our home and SCP.

Have too many homes closing at one time which seems to cause them to rush to finish the homes.

The builder builds structural a good house as for finishing the inside very disappointing with painting being the biggest issue.

During the build the site was a mess. Garbage everywhere. No attempt made to keep sheet rock dust and building dirt contained. No primer on painted surfaces. Door frames poorly installed and poorly painted. Floors scratches everywhere. Paint splatter on floors. Pulte/project managers stressed quality build but that doesn't seem to be where the emphasis is.

Pulte could do more to ensure quality workmanship. I’ve had issues with screws in switch plates not securing because the drywall is uneven, electrical issues, poorly placed outlets, gaps in grout in shower, horrible quality builder paint, cheap toilet paper holders that don’t even work with a standard roll of paper. These “little” things add up and tarnish the experience of having a brand new home.

Warranty issue not resolved after 4 weeks.

Craftsmanship and pride in work is low.

a better attention to details while the process of start to finish to closing is quite seamless and quick

They build decent homes, our salesperson was excellent, but we had a 31-item punch list that was only partially completed when we moved in. Getting them back to finish was confusing and slow, but they finally completed it. The handoff and relationships between Del Webb, Pulte, warranty work, and the management company is not clear and could use some help.

The quality of the build is not great. The paint used on the walls are sub par.

Subcontractors work is low quality!

Love the home...solidly built. However, having some issues with uneven floor tiles and am in the process of repairing/replacing these tiles. Hopefully will get rectified soon.

Overall I love it here! The staff and workers are very nice and accommodating. The community is beautiful and the neighbors are all like family. It’s a very safe community with so much to do. The warranty part is questionable. A/C quite working two weeks after I moved in and they were here that day to fix it. Great job! The toilet was leaking and they were out the next day to fix it. Great job! The refrigerator iced up two days after they finally delivered it ( more than two months after I moved in) and they said they can’t make it here for almost three weeks. That’s not acceptable. I’m still waiting to hear about my brushed nickel accessories that do not match and a few other things that are not what I consider an emergency. These are not things that would make me change my mind about moving here but they do need to improve in this area ... More

Don't count on closing until 4 to 6 weeks later than the date you're given initially.

I don't believe she new what she was doing....lied to me and very unprofessional. Also I have called 4 times and the cable line is crushed so we have no internet Cody told me not to contact him so I called the office and they emailed him I also emailed no response.

Overall, the experience was pretty good. The building process adhered to the timeline and, overall, construction was good. The interior finishing is not fine-tuned and definitely could have displayed better craftsmanship. I will be submitting several items for warranty review. Also, simple additional options like framed mirrors in secondary bathrooms, additional towel racks in the master bathroom, and more shelving throughout should be added. It makes no sense that Pulte does not offer these options. Pulte should consider that some senior-aged people have the desire and financial ability to customize a home much more and would like to do so. Also, more attention to finishing details would be great! Finally, the home should be thoroughly cleaned and sanitized before turning it over to a new owner. ... More

I closed on my new home at Del Web Sun City in Buckeye AZ in July; but have not moved in yet. I plan to move in at the end of September. At the final walk through I was very happy with the final product. My Construction manager was excellent and did a great job. I found the Design Center staff to be very unprofessional and non-responsive to errors they made in documenting my choices and was forced to live with their errors. Some of the material choices where not current as far as technology, ie Can Lights and Controls; window material vinyl versus wood or fiberglass.

I called multiple times sent more than one request written request to have my lawn rolled it looks terrible and to have a plant put in front of my air conditioner both things were promised to me weeks and weeks ago still no reply I'm not even a call or an email saying that we can't get through it yet so I'm really disheartened.there's also piece of granite that should be behind my stove to cover up the hole when my stove was mounted that was never taken care of either so I'm not a very happy customer.

The entire building process was great overall! The design center could have given more details to the kitchen cabinets.

My new home doesn't look like the models. My electricity went off early morning on lst full day in the house. Who do I call? Couldn't find GFI to dry my hair. Couldn't start the dishwasher. The garage floor is filthy. The bottom kitchen doors look like they are fabricated. Part of it is peeling off. I would like doors to be like the larger doors. Hole in my driveway. Need work on entry patio - needs concrete work. Numerous paint and stain on hardwood floors. Garage needs work. Need more grass to fill in the bald spots by the fence in backyard. Window screens need paint removed. Unable to use guest tub/shower tile walls have paint or stain spots, also flooring in tub has something stuck on it. ... More

Somewhat disappointed in the quality of materials and workmanship for the money we paid for the home.