Del Webb Reviews

Our home was inspected prior to closing and the inspector found several issues with the structure and the plumbing. Some were fixed prior to closing and some were not. We find the finishing work to be very shoddy (paint drips everywhere both floors and hardware, molding not fitting, no molding on the top of the fireplace, very sloppy paint jobs). In addition the EZ Breeze was not installed properly and we had to get the president of the company out to fix things. The pantry door was installed incorrectly. Much of this could have been taken care of with proper project management. I have since sent a spreadsheet outlining the fixes required to our PM, and have not heard back. This is getting to be a dissatisfactory experience ... More

The experience during the building process was good, but once you closed on the property and gave the rating for build process, service and warranty requests were mostly ignored. Adjacent home sites that were being built were messy and never cleaned up, with trash blowing everywhere and onto our property, as well as noisy trades working until 8:00 PM at night.

1) Great experience with Sales Center 2) Amenity Center service is wonderful 3) Poor quantity and workmen ship 4) Over PRICE 5) Design studio need RETRAINING 6) Worst location for filter change

Overall we are loving the neighbors and location. But, the quality of most things are not what we expected. From bad workmanship in garage doors, flooring, and other construction. Our microwave has been broken for over a month( only in the home for less than 60 days). Warranty work from both Pulti and appliance vendors is painfully slow to non responsive. We had heard from current residents about these issues, but did not think it could be as bad as we have experienced.

A typical new construction community. Great sales people and project managers who seem to care. But you need to be around to watch construction, because short cuts are definitely made with workers. And once the house is finished, good luck with trying to get issues resolved. Great lip service, but lots of time wasting and excuses.

Our Supervisor was unreliable, unresponsive, and acted like he had better things to do than to work with us. We never heard from him for a 30 day review.

We had considered another builder before Pulte at DelWebb. But due to our circumstances moving back to PA and having to purchase after the sale of our home, we purchased a quick sale home one where the designer selected the details of the home. We paid full cash so not to have a mortgage. They “say” that we got upgrades but given a Toll Home that we had before this, there was a difference. Definitely not better quality in cabinetry, doors, paint, baseboard width and etc. The response of the sales office was great and kept us informed. Everything went well until our walk through and move in. After purchasing 3 other brand new homes with different builders we were very surprised with the product that we purchased. The quality of craftsmanship was not at the same keen attention to detail to the other builders. The home was not clean. It had a huge unpainted area that was repaired but no one came back to paint. Paint on counters, floors, and tile were not removed. Clumps of grout on the floor and tiles. Sanding dust everywhere. Pencil marks on doors and other areas were not removed as markers from contractors used for installation of doorknobs and pipes and etc. The paint….flat paint is the worse. It is not washable or scrubable. None of my past homes had to be painted in 5 years or 12 years where we previously lived. Light wipe or eraser would remove scratches. My arm touched a wall while plugging a light; it left a mark. Pure sweat damaged the wall area and is still there! . They said they put 2 coats on but I highly doubt it. They spray on the paint then use brush strokes that show different directions. Any return to correct an area they use a few brush stroke and not the entire door or wall. What do you think that looks like? They “say” keep a list of things and they will get done after the 11th month. In the mean time your walls look like crap, NO NEW HOME that we purchased came with no chandelier or light fixture over the island even if they gave you the cheapest one at Home Depot or Lowe’s. But here, we had to buy both. There was a film running down on the bathroom tiles that they used a flashlight to see; but, I could see. They sent someone yesterday after 7 weeks who cleaned the tiles and what a difference. Glue stains can not be removed from the wood floors by me so I will see if they can clean it up. The warranty person is a 1 man team for ALL townhomes. Promises made, pictures are taken and time passes before getting things done. I tried to be patient but finally I had to send an aggressive email that I wanted to see things get done, The stainless steel kitchen sink was scratched my first day and I am super careful. I brought from my other home protectors and it is still scratched. The cabinets are not of the highest calibre. I see how fast the homes go up that surround us. I don’t think attention to details is of the upmost importance to them despite their motto to be for quality. They need a redo if they want my seal of approval, ... More

Quality is not what you get, it is what you are told though. Building processes are wrong and things in home get damaged during construction. Once house closes, items are no longer build problems but now warranty issues and response is slow to get fixed. A few small inexpensive changes could make home much more efficient. They are not options and you cannot change later. The construction manager is really just a PR guy for Pulte and oversees too many homes to be focused on quality. The common response to issues is” that’s the way we do it”.

Make sure you hire a private inspection company . The company I hired brought out issues that I wouldn’t have known . They were corrected . Also, it’s been a nightmare to get issues fixed after you close . Very difficult to get assistance.

Good thing everything is painted trim work, they rely on caulking and paint to fill imperfections. Carpenters are fast track hacks, no sense of pride. Typical Pulte production, build out a development, blow out of town

Lack of communication. Sales consultant forgot who we were after closing. Another employee has been very helpful, as we had previously expected when purchasing a Del Webb home.

Was told many things that later discovered untrue. 1) elevation and color of house: couldn’t pick what I wanted because had to “space those elevations and colors” on street. However, I see multiple houses in a row with same elevation and colors. So rules evidently changed 2) HOA dues presented as one thing but turning out to be something else 3) improper sizing of appliances sold through Del Webb Too much finger pointing between HOA and vendors. Trying to figure out “who drives the boat” - not one person is in charge and no one knows what another department is doing. Severe lack of work ethic of trade workers - they just perform the bare minimum. ... More

Windows and doors installations have significant opportunities to improve on. Having to come back to align, reinstall doors and windows is not efficient. Getting contractors back out is a struggle.

I recently purchased a home in Stone Creek, Del Webb. Excited to be in a new home, I was there the week before closing to do my pre-closing walk-through. We marked up many many things that needed to be addressed and the site supervisor, Jeff, told me that I was very particular, and that I should be reminded I am buying a production home and not a custom home. I reminded him that while it is not a custom home it is my home. I went back a week later for my closing, which I had closed online prior to my final walk-through, and nothing had been addressed. Nothing that was marked up and let me tell you the house look like it had the measles because it was so many red and blue taped areas . He gave me an excuse that there was something wrong with the painters, and that they couldn’t get back there. Aside from the painting that was sheet rock spackle all over the floors and I was told that it could easily come up when I wash the floor with hot water. The list continues to go on. There is still things that have not been addressed and while I am on vacation right now, I am meeting with the warranty manager when I get back. The quality of workmanship is subpar. Moldings have been cut short and then filled with caulking where they meet the tile and moldings around doorways are jagged, and not smooth And I could continue to go on, but I would prefer that somebody call me and discuss this with me. And by the way, I also had my sliding glass door come off the track and I had to call Jeff on a weekend and that was two weeks after I purchased the home and he told me it is not a warranty item and then I should call Handyman and pay somebody to fix it. From what I understand with my new neighbors, he apparently does not have a very good reputation with the new buyers. In fact, my neighbor threw him out of the house. I own a DellWebb home in Lakewood Ranch and I want to say there is a pretty big difference in the quality of that home and this home. Granted the home in Lakewood Ranch is over $1 million and this home is only close to $500,000 which by the way it’s not a cheap trailer home by any means. I would expect the quality of some of the things I have a $200,000 home but not in a $500,000 home. ... More

Whilst we identified our sliding door as an issue on our punch list upon closing it took two weeks and multiple outreaches to have someone come out and look at the door. They were able to fit a functioning lock but the door still does not slide. Advised someone would return but has been over a month and no communication.

Rusted natural gas line that won't open for my natural gas grill. Master shower that won't drain because of debris in the pipe. Poor responsiveness to these issues. Another quality Pulte product. At what point do I write Pulte, state representatives, etc.

Pulte / Del Webb. The jury is out but I can tell you that Pulte does not have a great reputation in this Del Webb subdivision. Pulte uses sub-standard contractors and the attention to details in regard to workmanship is bad. Maybe things will get better but my “not impressed” meter is not registering right now.

Too many doors in the house- master bathroom has 4 doors; location and size of pantry door interferes with use of microwave

Many imperfections within the home.

Workmanship is low quality, looks like they were in a hurry. Small things not finished. Painting was sloppy, many areas had to be touched up. Ordered fence and gutters in contract. When did first inspection we were told those are only place holders so had to have those installed on our own. Found all of the windows were not locked when we moved in had to lock all of them. Lawn was not rolled and the gaps between the sod was very large had to have a landscaper roll the lawn and fill in the gaps with dirt. Caulking between the seams on the brick were not finished still waiting for someone to finish caulking. House was dirty. Floor had gritty feel to it. Counter tops were not cleaned well, had streaks all over them. When it gets humid back door is hard to close. Overall looks like everything was rushed, no attention to detail, nor finishing what was started. ... More

I am very conflicted about my new home at Kimblewick. I’m very pleased with the house and community. I won’t complain about minor issues, but one that goes against Pulte policy. That is planting a very large tree( it will grow to 40 or 50 feet) 5 ft in front of my house. It will have to be cut down at great expense in the future. I offered to move it but was denied. Please respond to this as my request is ignored. Thank you. Sue Hughes

We started the process of purchasing our home by looking at your website and by visiting the sales center in Mesquite NV. We chose a Spec home and ended up purchasing it. We liked the thought of your ‘Quality Control’ process indicated in the model home display and on your website – we found the local managers do NOT proceed the way it was presented. We NEVER had a construction walk through as the process progressed, being told they were too busy. Luckily, we lived nearby and could drive by and see the progress. At one point we were contacted by the design center and invited to come and see the upgraded options for our Spec Home. Upon arrival, the receptionist was very friendly and cordial – she introduced us to a rep who would show us the items. The Rep immediately stated what a waste of time this was as we could not change anything. She said it was a waste of her time and ours. She showed us samples of tile, carpet etc and said – there it is, any questions? We thought we were going to be shown the optional upgrades chosen by the design center. This was very frustrating! Your Rep should at least be friendly and take 30 to 40 minutes and let us know what we were receiving for our 720-thousand-dollar home - That person should not be in any position related to customer service! It was apparent the construction managers were busy with many homes and were not concerned with ‘quality control’ or ‘attention to detail’. All of the homes under construction were filthy – full of dirt and construction debris, including trash from the workers - empty drink containers (water bottles, soda cans, beer cans etc), old lunch trash, and leftover, discarded building materials – all scattered about even with trash bins available. Driving through the construction areas it looked like driving through a landfill area. Other local construction areas were always kept in a tidy manner, showing that those projects are important to them. On our home, we mentioned our concerns of the debris (dirt, paint, grout, drywall mud, etc) accumulating in the track of the $37000.00 double sliding rear door – were told they would do something about it but NEVER did until just prior to the closing week. We also mentioned that a bathroom window had been sheet-rocked over – it took 5 weeks before they even looked at the structure and finally corrected it. Our Sales Rep said she had been talking with the construction managers who said the plans don’t include that window and that all homes have a construction package with the related materials. The window had been installed because it was included in the package. I sent pictures of the issue and requested the sales rep meet us at the structure – upon arrival, she said that she now understood what we were referring to. Later, we were contacted about the installed interior doors were the wrong size – They explained they had been looking at the wrong plans all along and that there had been a few changes in the Parkland model – they had been using the old plans and not the updated ones. They told us that 4 Parkland models had to have the interior doors replaced with the correct sized ones, including ours – the change out was completed with little care given to ensure the bottoms of the door frames extended to the flooring and that paint did not get on the tile. With a new home priced as this one, one should expect a little quality control and attention to detail. During the final walk-through, there were many items that needed to be addressed – had proper care been given, things like the sliding door track would not have been a problem, the garage floor would look like a new floor, not marked up like a used garage, it would not have been necessary to have the cleaning crew return clean grout off the tile in the bathroom areas or to clean up obviously spilled material on the tile in the main portions of the living area. At closing we were given the keys to the home. The keys did not work properly in the door from the garage to the living area. I called and the construction manager arrived shortly and tried them with the same result – he said the key person had already left the area but would be by the next day to fix the issue. The next day (a Friday) came and no one called or arrived. I called and e-mailed and was told someone would be there on Monday – on Tuesday I visited with two construction managers who were in the area talking and they made a call and said the locksmith would be there to fix it. No one called or responded – Finally the door was fixed 10 days after closing. To make matters worse, I received an e-mail asking that if I couldn’t rate the construction portion a 10, to please reply first to discuss why. I did respond and said that if a 10 was so important, why didn’t they live up to a high rating – I did not complete that survey as I felt like it was only a paperwork exercise and that it really wasn’t something that would make a difference. Our understanding, being told to us by the construction manager prior to closing, that we would live in the home for 30 days, writing down things that needed to be addressed – it was presented as if the construction group would return and fix those issues – at the 30-day period, we were then told that it was a warranty thing and not a construction thing – had I known that, I would have delayed funding until they were actually finished. Others in this area have told of their issues and how they were treated during the process – seemed more like a - kick the can down the road process - rather than one of genuine concern – kind of unprofessional. We do enjoy our home and its location – it is sad that the process was tainted and filled with the apparent lack of concern and lack of attention to detail on the part of the construction process. ... More

I have bought many homes before, and I've never experienced the issues I am having. I have at least 30 issues of poor craftsmanship and I've only been in my home a month. I am required to take a picture and email it to Pulte and they have workers reach out to me. Can you imagine how many workers I have going through my house and having to be there for every appointment. I have a business to run. This is crazy to think I will have to go through this for a year. I am in the last phase and they just through these homes up very sloppy. I will be getting a home inspection of my own. I'm afraid of the things I don't see. ... More

Caryn was great. There were many issues in the building process that were kicked down the road. many problems were pointed out that would be easy to fix and there was plenty of time to fix them in the building process. At one point the house did not have any work done on it for 3 months. A lot of the concerns were not addressed in that time that could have been done. Alot lot of sloppy work was done with no accountability. This work was pushed of on Mike to do. Mike has been very good at fixing these concerns, thank you Mike! We have had 2 other houses built and the building manager would check the house after each trade was done and have them fix any concerns before they left. At the end of the build there were very few problems. ... More

Still waiting for SIGNIFICANT items to be completed.