Del Webb Reviews

The overall home buying process was easy and simple. My complaint is that the landscaping at the back of the house was incomplete and looks terrible. Complaints to the HOA have not been productive. If Del Webb/Pulte would respond in a positive way to improve the landscaping, that would be appreciated.

Our Field Manager in Del Webb, Andres Ceja, was amazing. After closing, minor defects are normal. So many new parts and vendors to the home. Andres was the guy that we could depend on for support. Without his attention, it would have been a very different experience. Top notch, warm and genuine. not many guys like him around in the industry.

there are design flaws. The door to the balcony should have been a sliding door. The central island in the kitchen is big relative to the size of the kitchen. The second bathroom should have had a sliding bathdoor option. The large closet in the back of master room has no air vent and is stuff when the doors are closrd.

Communication wasn’t great, and response to issues wasn’t all that good

THEY THEY GIVE YOU A QUALITY PRODUCT

If you want something extra you have to PAY FOR IT

The builder was not responsive to minor changes during the home building process. In addition the builder made two major mistakes (fireplace & cabinets) which my wife and I uncovered. However our PM Chad did an outstanding job resolving those problems and other issues.

I was disappointed that it seems that after the trades have completed the task that their supervisors are not checking quality and functionality. Things like doors that do not close property (screen door), doors that did not lock, (like the screen and sliders), the a/c did not blow cold air, and initially when writing Warrantee Jax about it I received no response. If it was not for Ben from Pulti stepping in I am unsure it would have been completed.

Trades sometimes uncoordinated....trades left to put cutouts in places they don't belong.

Our lifestyle Director is vibrant. She keeps us busy in ways to get to know our neighbors.

Very poor at returning phone calls; acknowledging emails. Pulte Mortgage requires a complete do-over. No sense of customer service. In the end, I gave up a $7,000 bonus just to *escape* and move to a different lender.

The quality of the build is not great. The paint used on the walls are sub par.

We love our home. The materials used were good quality but the attention to details is not what I expected from Del Webb. There is a lack of communication and follow through from our project manager. The community construction manager was professional and always handled issues when he was contacted. We closed on our home well over a month ago and are still waiting to be contcted for our 30 day walk. Overall, this is our home and we are glad to be here.

We love our home and community but were very stressed due to the salesman not returning calls. We would have to email him as many as five times and he still would not answer. It would have been smoother with someone who was willing to communicate with us

The condo is overall great. My one gripe is that the floors were dirty at the time of closing and hid construction debris stuck to the grout and tile floors which I could not get out afterwards. Their warranty department is responding but only after aggressive follow up (staying on them). It is unfair of the builders to expect the buyer to find every imperfection in the house during a couple of walk throughs. You need at least 2 weeks after moving in. After closing, the attitude of the builder has been "well, you signed the closing papers, now it's your problem". Judging by the degree of "customer service" we have received from the warranty department, it seems that they don't plan on doing anything, they are just waiting for us to give up on the repairs. Customer service has an excellent way of dodging phone calls and being "not available" when you call. Emails will be returned, but when? ... More

Seems like houses are being built too fast and corners are being cut. Builder is not responding to issues in a timely manner or at all. We are at about the 2 month point and we still don’t have the refrigerator that was supposed to come with the house, this is just ridiculous. I understand supply issues but if I went out on my own to get a refrigerator I would have had it by now, am I supposed to believe an individual consumer can get a refrigerator faster than a large builder such as Pulte. I have submitted my 30 day list of repairs needed and have heard nothing about when this is going to be scheduled. If you experienced this what would you think of your experience with the builder? ... More

Pay a home inspector just so busy hard to get things done once you close. We love the home just slow at getting things finished.

Refrigerator not working It’s been over a month now

The overall experience was good.

was pleased with the purchase

The overall experience was good and we love our home. We have a couple of things of why we did not rate 5 star. Pulte Mortgage, very unhappy with the loan experience and the loan officer. No return calls and poor customer service. The second issue we had, was a couple of the upgrades we purchased, we felt the sales office was not transparent and upfront. When we got to the design center, we were then told we did not have a choice on some things and wish we were told upfront.

Watch what they do, make sure they get it right.

Stay on top of issues that have to be remedied before closing

Build was completed in the expected timeframe.

Generally pleased except for dealing with pulte mortgage company.. inefficient & should learn how to listen to their customers..made us wait two days before closing for approval..excessive emails and phone calls