Del Webb Reviews

The purchase and closing on our house was very good, However now that we are in, we closed December 17 2021, we have had a roof leak that damaged the garage and laundry room that has still out been repaired. Can not get anyone to answer the phone or emails concerning this and we have become very frustrated. Not to mention the many other problems that the home inspector we hired found still have not been addressed, NOT ONE. At this point, I would have to not recommend purchasing from Del Webb. Del Webb was very quick to address any issue during the purchasing process, but once they had our money, we seem to have been forgotten. ... More

We were essentially coerced into closing 12/10/21 on a house that remains unfinished coming up on 2 months later. Major framing errors including unequal door frames in bedrooms, open gaps between frames and missing drywall, bowing of drywall and doors hung on bowed frames. The bench in the entryway from the garage is not as shown in the model homes, and looks like it was constructed by a child (door is mounted unevenly on painted hinges, front is disconnected from top). Painting quality was poor and a good bit of mudding and painting had to be redone after closing. All of this should have been noted by the site manager and deemed unacceptable. We have gone over our concerns on multiple occasions, but responsiveness is slow to non-existent. We have loaner appliances (washer/dryer/dishwasher), though this may be attributable to supply issues - still, if you cannot deliver what is promised, the sale of the house should not be completed. We continue to wait for the cabinet crew to correct mistakes related to hanging the wrong cabinets and one of the ovens, and not originally installing a beverage center (per plans) - but the beverage center cannot go in until some flooring work is redone! And backsplash needs to be completed now that the correct cabinets are hung - but we have no idea when that will occur. Finally, the "storage room" over the garage has cross beams at about 4 feet off the ground (unlike the model home) making it impossible to stand up while moving and storing in this area. The drywall leading up to that space was clearly hung by a crew that didn't care about quality. My spouse has been in the home for the past month to be available for work crews to come out and complete the finish/detail work, but these crews show up unprepared for the amount of work they need to fix for the original teams, and chip away at this work without yet having completed anything. At this time, there is no room in our home that could be considered "finished". All the while, Pulte continues to build homes as the neighborhood expands to the east. Simple solution - finish the work as promised, to customer satisfaction, then close. Since this is not possible in this case (already closed), get your subcontractors out to finish closed homes quickly, reliably, and efficiently, with continuous feedback to your customers about the status of the work (not "I sent them an email...I'll send another email", then work on the ones under construction. ... More

Pulte standard choices are poor quality

Won’t warranty a cracked shower/tub insert.

Pulte exceeded our expectations. They have mastered the entire start to finish process of buying and building a new home. The entire staff was awesome!

Everyone has been so helpful in answering questions and providing Information during the whole buying process.

Original presentation was very nice. Salesman knowledgeable & thorough. Model we’re lovely.

Do not trust the builder. The workmanship on the house is poor and the builder has not been responsive about the issues. I have lived in the house almost 2 months and I still don't have a garbage can. Only 1 issue has been addressed since I moved in. They promise to address the issues, but they have not.

We are happy with our new home. The purchasing process was about as smooth as it could be. Uploading information was simple, and when I ran into problems, Jen jumped in to help out.

The build process was smooth for the most part. Once moved in, we discovered the dish washer was fully installed without a power cord. It took 4days to get one along with the final microwave. We are still waiting on the trim kit after closing a month ago. In spite of that, del Webb has been very responsive and staff very helpful and friendly!

Starting in the sales office, the feeling is that you as a potential buyer are unimportant. If you don't buy, the next guy will. Information on options is minimal and not always well explained. Work / repair promised to be completed before closing often does not happen. Once a buyer is so close to moving in, generally having sold or in contract to sell a current home, Pulte knows one doesn't have many options and are more willing to move in without having all work complete. After closing, many promised repairs continue to be put off. Major items seem to get completed eventually but the whole experience of buying a new home is tarnished. What should be an exciting time in ones life is diminished. This is a common feeling among new home owners. The development itself is wonderful which, in the end, makes the frustration more palatable. Neighbors commiserate together helping seal a bond of friendship. It should not have to be like this, though. ... More

Home three month behind schedule . No one touched the home for three month. Excuse after Excuse

Sales person Mike was very good and helpful throughout the build. Project manager was great and finished home was very good.

In house for over 2 months. Still missing a couple kitchen cabinet doors and a laundry room cabinet door Windows cracked and seals broken No sense of urgency to get things done after house closed

While the process took a little longer than anticipated due to supply chain issues, Del Webb generally did a good job communicating progress and addressing issues as they arose

Beautiful area, designs, location. The quality of the finish work was rushed. Poor painting and quality paint. Ended up 250.00 square foot. That's way too much for the end result in the product quality and finish work.

The "bones" -- slab, masonry & framing -- of our home are excellent. But the interior and (exterior) finish work were some of the worst I have seen in a new home. I know that skilled labor is hard to find right now, but the painting, woodwork and tile were downright sloppy -- I'm glad I can paint and do tile work. Right now, this builder using what is, in my opinion, some of the worst water cut-off valves I have ever seen under all the sinks and toilets. I won't mention the brand, but I know plumbing and these valves are pitiful, snap-on plastic garbage that when used on PEX tubing, ruins the tubing. For under $100 more, they could have used quality, brass & chrome fittings that are serviceable & removable for repairs, like SharkBite. The best inside work was from the granite & flooring installers. After a few months of doing some quality upgrades, our house is fine. But my family has been in the architectural, building & remodel sector for 70 years and I'm afraid the days of real craftsmen are all but over. ... More

Kitchen Sink and Laundry Sink were both installed at incorrect locations. Field Manager did not check on his sub contractors or this would not have happened. Closing walk thru we noticed no gutters on rear of house, had to tell Field Manager, when they installed the gutters they installed incorrect size had to re-install. Field Manager was a poor communicator only concern was to get home completed and move to next one. Paint and trim are very poor quality. Field Manager not concerned with quality.

Most frustration is due to dealing with The vendors that works for Del Webb. I feel the employees of Del Webb should have been better at overseeing the building process and more involved.

We had extraordinary team start and even though she located in the back right office. Her personality is contagious. She worked hard during Covid19 as did the young Veteran and his team worked on our home. Never have we ever known someone so young, who holds himself accountable. He could answer any question with assurance. We love our home and community it is everything we image.

Solid home on a beautiful site

Very happy with our home purchase.

The contractor was very good informing us of any issues and responsive to all questions. Dell Web should change some options in the Sonoma Cove to help with usefulness and looks. Such as the microwave oven when ordering the gourmet kitchen. It is to small with an oversized chrome border (ugly) with the cabinet to low making the counter top below it useless. This was not shown in the model. Also the cabinet above the counter top separating the dinning room and kitchen is difficult to use. The cabinet doors open outward and you can't reach in to the shelves. We would have never ordered these two options had we realized their draw backs. lastly the main hallway has five ceiling lights (1 that hangs down at the entry way and 4 recessed). The one at the entry way hanging down should be controlled separately with its own wall switch. ... More

Move in 11/19/21. Nevada water notified me on a progressive leak 35,000 gl on my property. Notified the builder thru Las Vegas Warranty, Rick Crain field supervisor told me its out of their hands due to meter xfered to NV Water already. I was out on what to do next. Kept informing the builder up until I got hold of the Clark County District Supervisor. On the day of 12/03/21 finally Mr. Crain acted upon and told me to stop sending e-mails. I was furious. My water bill a big question on how to bill the builder. This is chaos! Up to now the lists continues on major discrepancies.

The process went well from the offer to purchase thru closing. The team we worked with always kept us informed and was good to work with.