Del Webb Reviews

We’ve had an excellent experience, from Sales with Marjan, through the building process with Adrian, to closing and warranty with Wes! All respectful, genuine, and helpful men! They went above and beyond to make sure that we were satisfied and our experience was pleasurable!

Overall all good and we made a through fine Hard time for people our age but we can see daylight now

Max my building contractor and Vanessa my warranty rep have been fantastic! 5 star rating for both of them!

We enjoyed our experience building our new home at Kensington Ridge, starting with our salesperson Julie who guided us in selecting our lot and floor plan and exploring and pricing our various options. She patiently answered all our questions- and there were many! The designer Kim helped us pull together all the design elements. And the construction crew led by Mike, Nolan and Frank provided weekly building updates and were very responsive whenever we had concerns. Since we moved in, issues have been promptly addressed. Our neighbors are great. And have you seen the clubhouse?!? Wowza!

Left electric cables and hoses across driveway causing hazardous condition and I did fall and injured shoulder and wrist.

Elaine in the sales office was great and Nate in the loan office was also great. As for the house being ready at close it was right down to the wire. The house looked clean on top but wasn’t that good once we started looking around.There was a lot of talk but not much getting done and things we bought up that needed attention were not finished.

Great experience right from the start, with Winnie through construction with Nick to completion. Built very well, high quality materials, nice finished. Great community, highly recommend.

Del Webb builds great homes. The only bad experiences we had were with buying our home with Pulte Mortgage. Joe, Dan, and Todd were great. I didn’t like the back and forth with Zach. I was told that Pulte would match or beat another lender’s offer, but when I sent the proposal to Zach he increased Pulte’s costs instead of trying to match them. When I asked if he could decrease the points of the loan, he sent a proposal increasing them. It was like he was just moving numbers around hoping I won’t see them. When he decreased the points, he would increase the costs of the loan. Tried to have us pay PMI with over 20% down, wanted us to have an impound account when we told him from the beginning that we didn’t want one. Then he told us if we didn’t that the points would go up 1/2 % because it made the loan risky and it would be hard for them to sell the loan. I told him if those were the terms that I would go with another lender. If it wasn’t for a call from Dan I would have went with another lender. I would recommend that Pulte be more transparent and give the buyer the best deal with up front costs in the beginning. I know that you are selling houses and want to make a lot of money, but it is very frustrating when you have to go back and forth with negotiating. As a buyer I want a fair deal and when you can get a fair deal from another lender, Pulte should do it’s best to meet that deal and not try to move the numbers around from points and costs of the loan to sell. I just feel that Zack played games with us and was not transparent and honest. But even though we did not like the loan process we love our new home. ... More

I would say that, overall, we had an excellent experience with Pulte/Del Webb at Barton Village in Lebanon, Tennessee. The actual people we dealt daily/weekly with (sales/construction manager/project manager/vendors/mortgage company) all seemed sincere, trustworthy and motivated to deliver a quality product. I think it can be the "luck of the draw", depending on the part of the country, on how these folks approach their jobs. We were very fortunate. Like any big corporation, the local people are often constrained by the "home office" and various policies/practices/bureaucratic red tape that limited what that could often do. Even when those policies and practices don't make a lot of sense, depending on the development and house. Which leads me to another point. Remember that, generally speaking, these are essentially semi-customable builder grade homes. Sure, they want you to end up "happy" or satisfied with your new home. However, it is also a business where Pulte/Del Webb wants to make money to keep shareholders happy. Despite the fact that you can pick out your lot, floor plan, and purchase upgrades, this process isn't the same as if you hired an architect/general contractor to build your dream home. I encourage you to conduct a lot of research, talk to friends, and ask lots and lots of questions from everyone you deal with from the first time you step into the sales office. Make detailed notes of each conversation and keep each email you receive so you can follow up as necessary. Take plenty of time to prepare for your visit to the design center and come prepared and take as much time as you need during the pre-drywall and other inspections. After all, you are probably paying a lot of money for this home. You are the customer. Protect your investment. Be your own advocate. They sell you on the "experience" and the landscaping and sidewalks and amenities and the "community"; however, you will spend most of your time in your house. Make sure you get what you want and what they promise you. With that said, we would definitely do this again (not that we hope ever need to) and would recommend Pulte/Del Webb to others. We are really enjoying our new place! ... More

We have been very impressed with all aspects of the home buying process. Ian, our Sales rep, was great, very knowledgeable and always quick to respond when we had questions. The team at the Design Center was quick to made meaningful suggestions. Our builder, Niko, was very responsive when we had questions and ensured a great product.

My shower had to be reinstalled three times before the floor was graded properly, and the tile placements were corrected. The windows are not squared off. A lot of the walls are not squared off overall there does not seem to be pride in the workmanship of the workers. Most recently The VIDEO DOORBELL was a terrible install job. Trying to find out who to contact is a nightmare and to take ownership of fixing things is not very expedient if at all. Unwillingness to accommodate the buyers request for minor things that could save the buyer thousands of dollars is ignored. All you get is a flat no it can’t be done. Such as putting in a shower rail with a hand held sprayer. Because Pulte would not allow an accommodation when the walls were exposed it will cost me a few thousand dollars. You are not given many choices on some things at the design center. The community is lovely but there seems to be a lot of in fighting which is scary as a new buyer. The clubhouse is also very nice. The restaurant food needs to be improved and less salty if they want to stay in business. The wire systems in the closets are hideous. We should have gotten an opportunity to upgrade at a reasonable price. The workmanship of the drop zone looks a high school kid made it in woodshop. The wood is rough on the whole thing. Pulte, you could and should do better and price gouge your senior buyers. ... More

We were a little disappointed in the selections we had to choose, from cabinets, hardware, tile etc. Many of the choices were very dated. And who knew if you chose the standard cabinets in the kitchen or bathrooms, they don't come with hardware! No drawer or door pulls and not even an indentation on top to open them. I will say, as in most new construction, there were things not done right, but at least Pulte was pretty responsive to correcting them. My biggest complaint was the lack of communication with everyone except our project manager. I do like my house but we have made many changes and upgrades once we moved in, which was a little disappointing considering the final cost. ... More

we bought a mystique we added the extra room and bathroom. we love it they said it would take about 150 days we got our home in 132 days. there where some issues but they took care of them immediately. I did the lanai and outdoor kitchen on my own I did it for half the price. but overall our construction manager josh was great he would send us pics every week showing us the progress. we had been looking for a home for two years. and as far as builders go I think pulte is one of the best builders out there

We are extremely disappointed either way our home . We have letters with statements from sales team and when we found out that the letter wasn’t true at all and explained to managers they refused to understand . Also many issues in the home need repair . We r working diligently to get warranty people out here

Our experience from day one was professional and welcoming.

It felt like once the home closed the attitude went from “tell us what we can do for you,” to “we did that according to code and you need to accept that.” Items like fencing are not included. Builder issues have arisen in the community with ground movement, though not to us directly. Issues have also arisen with construction of the community center. But we love the location and our neighbors.

Entire experience was awesome except for one.. I would NEVER recommend pulte mortgage to anyone. I logged 7 calls with not one return call. That part was terrible

Except for the sales person, who was very good and responsive, the rest, for the most part, you are non existent, once closing was done… the only way, I come across information is through the residence Facebook. Filled out forms during Dell Webb orientation.. with the manager… we have no name tags, never been contacted by e-mail for events or anything, my e-mail to the manager was ignored, no newsletter, it has been over 6 weeks we still do not have an account number through the title company… we have been busy getting our previous house ready for sale etc…

Have discovered a number of quality issues after move in with mixed responsiveness for correction. Was surprised by difference between purchase price and insurance carrier's estimate of total replacement cost; I paid too much.

While Del Webb does a good job of supplying a quality product, there are problems in Del Webb communities that need addressing. First, the management company does not register new homeowners for weeks. It does not matter how dedicated the local folks are, the corporate office does not well support the local folks, so there are real issues. Also, while the home build was fine, Del Webb does not do a good job of managing traffic in new build areas, so one often has to wait to get in and out of one’s own house. Also, on occasion the driveway itself is blocked. This is a real issue because at times emergency vehicles could would not be able to get in and out. Pulte is exposing itself to an huge liability here, but it does not seem to mind. Also, deliveries to private residences seem to have a lot of failures, perhaps because delivery vehicles could not get in and out. And for some odd reason, perhaps the same issue, trash has not been picked up for others. These are real issues that need to be addressed. ... More

Make sure you get all your questions answered during the process. Do some research.

Everyone we worked with during the entire process was so helpful and patient with our concerns and questions. This is the first home we have had built to our specifications and the questions were many. We were guided and everything went smoothly.

We worked with Michael from the sales office. He was outstanding and we had built a relationship with him from when we started looking a year and a half ago. Steve was great at addressing issues in our walk through. Sheree has been a joy to work with and on top of her game.

From beginning to end our build process was really a pleasure. Our only complaint was, we wish there were more selections with the finishes and weren’t so rushed to make decisions. Our construction manager Mike was outstanding and made this experience enjoyable. We had no worries with Mike overseeing everything. He was extremely meticulous and really cared about things getting done right.

Sales person, Tracy was very helpful. Construction manager, Chad was also very helpful. After move we were transferred to a customer service person who has not been helpful with “fix up issues”. Doesn’t return calls, etc. etc.