Del Webb Reviews

Whilst we identified our sliding door as an issue on our punch list upon closing it took two weeks and multiple outreaches to have someone come out and look at the door. They were able to fit a functioning lock but the door still does not slide. Advised someone would return but has been over a month and no communication.

Rusted natural gas line that won't open for my natural gas grill. Master shower that won't drain because of debris in the pipe. Poor responsiveness to these issues. Another quality Pulte product. At what point do I write Pulte, state representatives, etc.

Pulte / Del Webb. The jury is out but I can tell you that Pulte does not have a great reputation in this Del Webb subdivision. Pulte uses sub-standard contractors and the attention to details in regard to workmanship is bad. Maybe things will get better but my “not impressed” meter is not registering right now.

Too many doors in the house- master bathroom has 4 doors; location and size of pantry door interferes with use of microwave

Many imperfections within the home.

Workmanship is low quality, looks like they were in a hurry. Small things not finished. Painting was sloppy, many areas had to be touched up. Ordered fence and gutters in contract. When did first inspection we were told those are only place holders so had to have those installed on our own. Found all of the windows were not locked when we moved in had to lock all of them. Lawn was not rolled and the gaps between the sod was very large had to have a landscaper roll the lawn and fill in the gaps with dirt. Caulking between the seams on the brick were not finished still waiting for someone to finish caulking. House was dirty. Floor had gritty feel to it. Counter tops were not cleaned well, had streaks all over them. When it gets humid back door is hard to close. Overall looks like everything was rushed, no attention to detail, nor finishing what was started. ... More

I am very conflicted about my new home at Kimblewick. I’m very pleased with the house and community. I won’t complain about minor issues, but one that goes against Pulte policy. That is planting a very large tree( it will grow to 40 or 50 feet) 5 ft in front of my house. It will have to be cut down at great expense in the future. I offered to move it but was denied. Please respond to this as my request is ignored. Thank you. Sue Hughes

We started the process of purchasing our home by looking at your website and by visiting the sales center in Mesquite NV. We chose a Spec home and ended up purchasing it. We liked the thought of your ‘Quality Control’ process indicated in the model home display and on your website – we found the local managers do NOT proceed the way it was presented. We NEVER had a construction walk through as the process progressed, being told they were too busy. Luckily, we lived nearby and could drive by and see the progress. At one point we were contacted by the design center and invited to come and see the upgraded options for our Spec Home. Upon arrival, the receptionist was very friendly and cordial – she introduced us to a rep who would show us the items. The Rep immediately stated what a waste of time this was as we could not change anything. She said it was a waste of her time and ours. She showed us samples of tile, carpet etc and said – there it is, any questions? We thought we were going to be shown the optional upgrades chosen by the design center. This was very frustrating! Your Rep should at least be friendly and take 30 to 40 minutes and let us know what we were receiving for our 720-thousand-dollar home - That person should not be in any position related to customer service! It was apparent the construction managers were busy with many homes and were not concerned with ‘quality control’ or ‘attention to detail’. All of the homes under construction were filthy – full of dirt and construction debris, including trash from the workers - empty drink containers (water bottles, soda cans, beer cans etc), old lunch trash, and leftover, discarded building materials – all scattered about even with trash bins available. Driving through the construction areas it looked like driving through a landfill area. Other local construction areas were always kept in a tidy manner, showing that those projects are important to them. On our home, we mentioned our concerns of the debris (dirt, paint, grout, drywall mud, etc) accumulating in the track of the $37000.00 double sliding rear door – were told they would do something about it but NEVER did until just prior to the closing week. We also mentioned that a bathroom window had been sheet-rocked over – it took 5 weeks before they even looked at the structure and finally corrected it. Our Sales Rep said she had been talking with the construction managers who said the plans don’t include that window and that all homes have a construction package with the related materials. The window had been installed because it was included in the package. I sent pictures of the issue and requested the sales rep meet us at the structure – upon arrival, she said that she now understood what we were referring to. Later, we were contacted about the installed interior doors were the wrong size – They explained they had been looking at the wrong plans all along and that there had been a few changes in the Parkland model – they had been using the old plans and not the updated ones. They told us that 4 Parkland models had to have the interior doors replaced with the correct sized ones, including ours – the change out was completed with little care given to ensure the bottoms of the door frames extended to the flooring and that paint did not get on the tile. With a new home priced as this one, one should expect a little quality control and attention to detail. During the final walk-through, there were many items that needed to be addressed – had proper care been given, things like the sliding door track would not have been a problem, the garage floor would look like a new floor, not marked up like a used garage, it would not have been necessary to have the cleaning crew return clean grout off the tile in the bathroom areas or to clean up obviously spilled material on the tile in the main portions of the living area. At closing we were given the keys to the home. The keys did not work properly in the door from the garage to the living area. I called and the construction manager arrived shortly and tried them with the same result – he said the key person had already left the area but would be by the next day to fix the issue. The next day (a Friday) came and no one called or arrived. I called and e-mailed and was told someone would be there on Monday – on Tuesday I visited with two construction managers who were in the area talking and they made a call and said the locksmith would be there to fix it. No one called or responded – Finally the door was fixed 10 days after closing. To make matters worse, I received an e-mail asking that if I couldn’t rate the construction portion a 10, to please reply first to discuss why. I did respond and said that if a 10 was so important, why didn’t they live up to a high rating – I did not complete that survey as I felt like it was only a paperwork exercise and that it really wasn’t something that would make a difference. Our understanding, being told to us by the construction manager prior to closing, that we would live in the home for 30 days, writing down things that needed to be addressed – it was presented as if the construction group would return and fix those issues – at the 30-day period, we were then told that it was a warranty thing and not a construction thing – had I known that, I would have delayed funding until they were actually finished. Others in this area have told of their issues and how they were treated during the process – seemed more like a - kick the can down the road process - rather than one of genuine concern – kind of unprofessional. We do enjoy our home and its location – it is sad that the process was tainted and filled with the apparent lack of concern and lack of attention to detail on the part of the construction process. ... More

I have bought many homes before, and I've never experienced the issues I am having. I have at least 30 issues of poor craftsmanship and I've only been in my home a month. I am required to take a picture and email it to Pulte and they have workers reach out to me. Can you imagine how many workers I have going through my house and having to be there for every appointment. I have a business to run. This is crazy to think I will have to go through this for a year. I am in the last phase and they just through these homes up very sloppy. I will be getting a home inspection of my own. I'm afraid of the things I don't see. ... More

Caryn was great. There were many issues in the building process that were kicked down the road. many problems were pointed out that would be easy to fix and there was plenty of time to fix them in the building process. At one point the house did not have any work done on it for 3 months. A lot of the concerns were not addressed in that time that could have been done. Alot lot of sloppy work was done with no accountability. This work was pushed of on Mike to do. Mike has been very good at fixing these concerns, thank you Mike! We have had 2 other houses built and the building manager would check the house after each trade was done and have them fix any concerns before they left. At the end of the build there were very few problems. ... More

Still waiting for SIGNIFICANT items to be completed.

Three weeks ago it was reported by the construction manager that my gutter downspout diverter was not installed. He sent a message to have this issue address. As of this day it has not been resolved. The soil is being washed out from underneath my lanai and from underneath the sod. The sod looks fine until it is stepped on. I further reported that it is now unsafe. Someone can break an ankle or a leg and the potential for structural damage is not far off. I received a don’t worry the column is sunken. I want my new home repaired. NOW!! If Pulte wants a better review then take care of this.

you get zero paint options zero lighting options and zero options in a closet that reflect any type of quality to a homeowner. Not a home for 55 plus due to transition in every room due to lack of skilled workers. Very disappointing

Poor communication, poor follow thru

Been in our home for 2 months, and there are still issues!!!

The quality of craftsmanship was poor. Very frustrating to have to continue to get things fixed that were just lack of detail. Pressure to complete homes creates poor quality work. I know construction isn't perfect but I feel the quality is below par

Dishwasher stopped draining - into week 2 of waiting. Refrigerator works -no water coming out again - stove connect to gas has leak, no help yesterday waiting again today

The overall quality and craftsmanship is not there for the value that we paid. Terrible responsiveness to issues throughout the build and after we moved in. Still have not been reached out to regarding numerous warranty issues that I sent in and we closed on Jan. 26, 2024.

I asked regularly for workmen to take their time and do things right. I was obviously not listened to-rush rush. Incomplete, wrong, crooked etc etc etc

Overall the house is OK, lots of issues yet to be addressed. Wish they would handle punch list issues within a set time frame, like 30-60 days after closing. I like the neighborhood and the amenities but the inside finishes do not align with the cost of the house.

The finish work was probably the worst I have experienced. They didn't finish the items prior to closing. Doors are damaged, stove burner doesn't work, dishwasher had problems etc. There are several items not completed and it is a nightmare trying to get them back in.

Lots of defects, quality issues. Very disappointed.

DelWebb is a great community. Unfortunately we had a horrible experience with the build. There were so many major issues found after closing 1 month in and not complete. We've been told they are minor. (Not acceptable when we have dust and debris in our home.)Pulte dropped the ball when hiring sub par contractors or whoever they hire. Lesson learned.

The garage door is very poor quality. You have to wait 1 year to get many things repaired. My roof has many issues and after 4 professional inspectors the work still has not been completed.

It is easy to request something to be done, but getting someone to do then is another thing. I have been waiting for my baseboards that got soaked to be put on and still waiting! Electrician was to come out today NO SHOW!no response when called.