Del Webb Reviews

Del Webb builds a wonderful home. The only issue is the options you choose above a base model is OVER PRICED!!

Overall the building process went ok. Chris our building manager was excellent. We had 2 floods before we even moved (one prior to our closing and one right after we closed however we had not moved in yet). Our air did not work the first time we turned it on about 3 weeks after we moved in. We have a tremendous amount of nail pops. Our enclosed room in our back the floor is on a 3” decline. Any thing else you want to know. Our garage door leaks at the bottom right floor.

Sam was super responsive and a great guy

Sean was helpful in the sales office. Tiffany in design center was very nice and helpful. Alejandro was our project manager and he was the best part of our entire process. Design center was an absolute money grab. Everything was overly expensive. Several of our new neighbors are ripping out the free items and putting their own tile and carpet in because the prices in the design center were SO extreme. Talking about our new HOA.....If your friends are in town it will cost you $5 a piece to bring them into the pool/ hot tub or workout area. I think to bring a friend to the pickle ball courts cost $5 as well. Keep in mind we already pay $153 monthly for all these amenities We love our new home and so far really enjoy our new neighbors, but I will NEVER buy another new home. ... More

Working with a builder-company has been very cumbersome. Too many people involved to get things resolved quickly (vs one point of contact) and/or spread too thin. The community itself is nice, the amenities, however I am not thrilled that I have lived here one month and HOA dues already increased 7%. One month and there are issues that were maybe part of "punch list" that are not yet resolved and I have no idea who to contact about them and get the stuff finished/corrected. I have a cracked window, have no idea who to contact about that, etc... It is not a particularly friendly community, especially if you are single - but that is not their target market. The HOA rules are rigid for my taste, some people like that and it does control the quality of the community, This was probably not the right home-buying decision for me. Hopefully I can make it through one year. ... More

Really like design layout of house, but there are/were problems. 1. HVAC air conditioning compressor motor/fan out of balance and needs to be replaced. 2. Forced air furnace installation was not complete. Once completed still does not work. 33 F degrees this morning - a little cold for this 84-year-old! 3. Forced air furnace vent rain cap not installed 4. Seal on bottom of MBR shower leaks 5. Exterior AC power outlet near garage service door has no power 6. Exterior light at single car garage not installed properly - has loose internal shade. 7. Glass windows in several rooms were scratched when installed. 8. System air filters used during construction were not replaced when house construction was finished, leaving four very dirty filters for homeowners to immediately deal with. 9. Next? ... More

The Sales Person Kevin was not helpful in the least. Once he had our downpayment never heard from him again. I am glad that portion of the experience is over with. Overall, the wife and I are enjoying our new home.

We had a bad experience with the PULTI Mortgage rep while working on financing. He would never call us back or answer questions. Then when it was getting close to the closing, the closing company actually was able to get everything figured out. Thank Goodness! Learning all the different websites and how to enter complaints/work request took us a bit. (still learning). This is the hardest thing. We have had plants die. They replaced some prier to move in , only to have some die again. They are scheduled to replace them at earliest convenience. (Rain stopping them) We put in a work order for floor work. They came out the next day. So far very happy with warrantee response. We love our home though it is bigger than we wanted. It is small to most. We just wanted 1000 sq ft. It is only 2 of us. Overall, I am happy with my purchase! It is just me that has a problem with technology. Love the neighborhood, Just wish a Trader Joes and other conveniences' where closer. All in Due Time I think. The area is exploding. ... More

No, thanks I am done with this document.

We had a very good experience with our construction manager. He made a great effort to correct or explain questions. Would be glad to work with him again

The Del Webb Nexton is a beautiful setting, with quiet streets, beautiful ponds, and exceptional Clubhouse and outside pool. The home building process was a disappointment as limited upgrade options are offered, and the finishing work - caulking, attention to details, etc - is unsatisfactory. However, our building supervisor, Jack, is an extraordinary professional who quickly responds to issues, quickly determines the root cause and makes the necessary contacts to remedy the problem. He really is a very valuable asset to the Del Webb Nexton community. The community itself is very well laid out, with walking paths and well-maintained common areas. My wife and I found this to be a superior community compared to other 55+ offerings in the Charleston area. ... More

Go through your house with a fine tooth comb during the pre closing inspection, because the quality of the fine finishes is not very good at all!

Great construction manager who communicated well and listened to any concerns that we had. Finance team were disappointing and some of the quality of the finishes were disappointing considering the cost.

Headquarters presented the largest problem. No coordination amongst different departments. Had to provide the same documentation to each department a number of times.

Finishing Subcontractors - were not experienced. Painting and drywall was very sloppy. had to be corrected and redone is multiple areas. walls and doors not straight and had to be corrected. Trim placement and cutting not professional, excess caulking used to cover up sins. Foundation and roofing appear sound. Recommendation is that Pulte needs to hire experience sub contractors - which is dependent on the local labor market. Closing day was hectic with subcontractors finishing final touch ups too late. Again appears to be labor shortage issue. Cleaning was late and recleaning necessary because subs were not careful on last day with final touches and repairs. Paint on floor, drywall dust on floor and cabinets was left after repairs. Cleaners especially the floor was being cleaned until almost 5pm. If closing would have been delayed 2 to 3 days it would have been much smoother and a better experience. ... More

The sales rep, Brigett was great!

It was obvious it was not going to be completed o time, but they would not give me an accurate date until I made a lot of noise. I lived in a previous Del Webb and everything seemed just a little better. While the house was as agreed, it seems that every corner was taken to minimize costs. Quality of the materials were not as expected. Nothing wrong, but not up to the Del Webb standards.

My builder Garrett was the best! He would answer my phone calls on the second ring. Garrett was very attentive to my every call, thought and concern. My closing was delayed due to the sloppy painting of the inside and outside of the house. I was fortunate to have a home inspector with me on my closing for there were many issues which delayed the closing. I wasn’t present for the second inspection because I lived out of state there were minor issues that I only noticed after moving in. My suggestion to DelWeb would be to focus on quality not quantity.

Too many delays in the build process. Changes in building personnel made for a stressful experience.

Our project manger, (builder) was excellent and kept us well informed as to the progression of the construction of the house. He was honest and timely in responding to our questions. Our salesperson was helpful in the beginning but was not good as the build progressed. He did not respond to emails, texts, or phone calls on numerous occasions. This happened many times. There were mistakes made on things we added and changed. We were very disappointed with him. Our realtor said she would never refer anyone to him again. We were also disappointed in the lady who was our design consultant. She cut our three hour time period short because of a personal matter she wanted to take care of. Our decisions were made very quickly. I tried to change something several days later regarding the model of the gas range and she would not let me do it. This was a minor change from having the controls at the top of the range to having the controls at the front of the range. Our lot had not even been graded yet but she would not let us make the change. ... More

Our overall experience with Del Webb/Pulte has been good. During the building process we were kept informed on the progress. However, they refused to make any changes, no matter how minor, even if it was easier and a more straight forward procedure. Selection of finish options was limited and basic. The kitchen cabinets from the new supplier are built very nicely, but installation fit and finish is sloppy with nail holes and joints not caulked. Several drawer slides weren't installed correctly, and the drawers pulled right out of the cabinet. Painting was sloppy with paint spots left on the floor, trim, and weatherstripping. Caulking around bath fixtures was sloppy and overly thick. We currently working with Pulte to get these concerns addressed. ... More

Don't rush the builder but encourage staying on task without cutting corners.

Overall we are very happy with our home.

When a contractor completes a job, the construction supervisors need to do a better job inspecting. I have 2 light switches that control nothing, and a shower floor that puddles 18” away from the drain. Have requested repairs.

First off, too expensive for what you really get. The end product looks very nice on the outside, but if you really pay attention, you’ll see that the people in charge of quality control let many things slide, I assume, hoping the homeowner will not notice. The side of my lot was also cut in a way that is going to cost me a lot of money to fix, something that would have been very easy for them to take care of at the beginning. I also had to request for them to clean my house before moving in, because it really was disappointingly dirty and dusty. A friend of nine bought first phase (cheaper) and her house definitely looks like they used better quality materials, Had better quality control and craftsmanship, even though I paid a much higher price and bought more upgrades than her. Not discouraging anyone from buying, I love my house it’s awesome, the community is great, but if you buy, you must stay on top of everything at all times. ... More