Del Webb Reviews

Do NOT work with Pulte ever!

You need to keep on top of the process.

Get a realtor and independent contractor to advise and represent you. Do not close with a punch list.

I love my new home!

The quality of the material used in the kitchen, bathrooms, and the main room make the house very pleasant to look at and to use. The condition of the yard at the time of closing was much better than I expected in that it was raked and clean of all building materials.

Incredible lack of attention to detail as a whole. Lack of overall quality in workmanship by almost all of the tradespeople utilized during the build process. Indifference by responsible parties involved in the build process. Overpriced for what we received but that's the crazy market we are in. Thankful to have a new home but would do it differently if we had to do it again. From what we have learned, this is standard operating procedure in a home built by Pulte within Sun City- Georgetown, TX.

Our townhouse is beautiful and we're very happy with it overall. Timeframes for delivery were never accurate and delays were extensive. While much of the work is of high quality, we did experience some issues that should have been caught before we moved in (for example a leaking pipe that caused damage to the hardwood floor and gas leak), however we've been very pleased by the responsiveness and follow through by the team. We also feel that the prices for upgraded items, such as appliances, are far beyond reasonable given the retail prices, and we assume that they are able to get discounts. Supply chain issues do not account for the amount of the markups. We're still happy that we bought the home. They're very good but could be even better. ... More

It took 11 months to get into our house, with four casual emails from our sales person extending our timeline out another 2 months. Being desperate to move in we closed despite numerous items that still needed to be addressed. We've not had responses back from anyone since.

We didn't think we wanted to build a home with all the headaches that entails. But after experiencing how organized they were and how they walked us through every single step, we were so pleased at the result and the experience.

Our Supervisor, Blue, did all he could to get things done in a timely fashion and would always quickly respond to any of our concerns.

Quality of house is good. Several Trades are messy and quality of workmanship could be improved.

Pulte uses qualify products but the craftsmanship is well below average. During the build process, the workers are just that "workers" and not skilled tradesmen. They rush through the build with unskilled labor, leaving the buyer with many, many repairs and corrections after closing. We had over 100. The build field manager assigned to us was not very knowledgeable or dependable during the build, in fact he showed up to our initial meeting with the wrong build plans. Most of the errors found during and after the build were noted by myself and our independent home inspector. The local Pulte staff states that all this is due to staff shortages and Pulte is pushing to build more homes than it can handle leading to poor quality. This is putting the customer second below profits. ... More

Builder needs to use pocket doors where appropriate. Really should include shower grab bar for safety. Also remove trip hazard at sidewalk to Front door

We paid close to $500K for this home. We purchased higher grade cabinets only to find them installed with damages. We have holes and damaged sheetrock masked by molding. We have been in the house less that 2 months. Already we have stress cracks in our walls; tile is cracking in the master bath; and caulking is pulling away in the shower. There is excess paint and caulking on almost every trim around doors and windows. Doors and trim were painted without first removing dust. Trim, in some cases, is not square with the walls and there are gouges in much of the trim. Outside siding was installed either incorrectly or damaged. There was a lack of quality control in almost every aspect of construction. Several times, we had to have things redone because the workers did not follow blueprints. Overall, a shoddy operation. We expected more from Pulte. We have photos of all of this to document what Pulte calls "Quality Construction". ... More

Thank you for the top tier service and process of purchasing our new dream home from Pulte!

Extreme lack of attention to details. This was my second Del Webb home here. I like the community...however, the quality and workmanship is very poor.

Pulte's attention to detail is second to none.

Terrible workmanship. For every task completed, more damage is done. A week before closing you are expected to find all the errors to be fixed. Seriously, instead of having a quality control person, they expect senior citizens to find everything wrong for them to fix. You close before the house is done, and good luck getting a response. I have a sharp metal strip standing standing straight up running the length of my slider as they didn't finish the flooring. So many gaps, errors, and cosmetic mistakes. Cabinets were broken, and I have the replacement parts in my garage. Once again it seems to be no ones job to actually complete the house. So much unskilled labor working on these homes, trying to do a job they don't actually know how to do. All tile in our walk in shower had to be ripped out once due to not being installed correctly. Love the design and look of the home, but Pulte is not delivering a quality completed home in the end. It's making you sign before it's done, then waiting until you stop complaining. ... More

Our sales agent Zac was GREAT! We could not be happier with our new home!

The builder and project managers are awesome, they want your opinion about the work and the placement of the items to be installed. They are also there for any changes if necessary.

The fit & finish on these homes in Mesquite are undesirble. What you can't see seems to be okay, but what you see, paint inside & out, baseboards misaligned and rough edges, doors un-sanded on the bottoms, windows warped, cabinets look like they were put in by my 10 year old grandson. Grout missing in various places. Believe me, they will close on your house with all these things being sub par and pass all these problems off onto their customer service. Which I have to give kudos to for trying to rectify an unpleasent situation. It's been 2 months and I only have a 1/4 of the issues fixed. Their whole problem is they do not have any qaulity control, I bought a Pulte home in 2009 and it was a wonderful experience and had zero, I mean zero problems. All I hear now is the COVID, the COVID they cant get quality help. I say fire those sub's and companies, as soon as they loose multi million dollar contracts, you will see how well they can do the work. I love the community and the people around. Great place to retire and very relaxing. I figure it will take a few more months to get everthing rectified, after that I will be happy pappy. I gave it three stars only because I give the sales people five stars. ... More

Personal attention and communication with me from start to finish I’m building my home.

Disappointed in follow thru and quality.

Like pex plumbing, cabinetry, insulation materials, lumber quality, wiring, landscape countoured for proper drain, flooring, accoustics, windows. KitchenAid fridge & oven have issues. Upstairs toilet was non functional upon arrival. Low voltage audio system was not installed, parts missing. HVAC air filters were filthy, looked like they had not been changed for a year or more.

Overall it was an exciting experience and we are glad we went with Del Webb