Del Webb Reviews

Biggest complaint is windowless bathrooms.

The volume of homes constructed makes quality and attention to detail suffer. Seems particularly problematic with the subs.

Since buying this house it has had some good experiences and some disappointing experiences, Example: Airtron Air Conditioning does not have a rep to help you with your control panel, after spending 200K+ for this house I think it is not asking too much for the new homeowners. Everyone we talk to in the neighborhood has questions on the AC and Heating system controls.

Shingles have fallen off our roof twice. Landscaper company planted a dead tree in our front yard and no one responds to our inquiries about it. We have yet to understand whom to contact when we have such problems. When we e-mail Pulte Customer Service, we receive an automated reply saying someone will contact us in 24 hours. NO ONE contacts us. The only person who is responsive to us is Trent our field manager/construction supervisor. He's been great.

Jeremy watched over our project from start to finish. Since Marnie left he was our primary contact. Always responsive and corrections were made in a tinely manner. Julie has also been a great resourse for our questions about Britton Falls. Missed having our salesperson available but Jeremy and Julie filled in fine.

Great over 50 lifestyle

Nice home.

Sloppy work in finishing details such as drywall, paint, caulk and cabinetry. However my field manager and punch list contact was very responsive and agreed with my observations. Call backs for repairs would be far less if attention to detail was noted during building and each contractor performed work more responsibly.

Painters were horrible. unresponsive to issues.

WE are generally happy with home, however it does take multiple requests to get small things fixed.

Overall the experience has been good. Many calls and texts to the builder have gone unanswered. Neena our sale person has been outstanding to work with.

I feel I was duped into thinking the house/community would be within the city of Little Elm. Since I was in CA, I Googled "Little Elm TX" and what I read sounded great. Now having moved into the home I find that I am far from the community I thought I would be living in. In fact the traffic situation is horrendous if I want to get into Little Elm - one has to plan carefully to avoid bumper-to-bumper traffic. A lot of information a newcomer needs (voter registration, DMV office) is not readily available. Deliveries have to be made to "Aubrey, TX)" - not Little Elm as the sales brochure lists the address. Little Elm taxes - Aubrey delivers - that has been the cause of much confusion. I could go on but don't want to be totally discouraging - you just have to be aware of what the problems - and they will be ongoing are. ... More

Just don’t look too closely. I think some of Pulte’s contractors cut corners where you don’t notice until you live in the house for a while.

Do understand that these are not custom homes but are standard spec houses. In generally they are very nice homes but just a few key areas in construction were disappointing. The OSB sheathing in an area or or two went down to within an inch of the ground and I fear I will have hidden damage from water relatively soon. The fascia boards around the doors, windows & gutters appeared to be a particle board material which I feel will degrade within 10 years. The house does not come with a front and back water spicket, only midway along the sides (wished I had realized this. The basic structure (walls & trusses) looks good and the flooring, cabinet, counter, bath & electrical fixture selection are good. Overall we are happy with our house just disappointed on a few things could have been done better at not much additional cost. ... More

We think the sales office needs to pay more attention to buyer(s) getting acquainted with amenities (we never personally received any introduction to anything; heard later that some buyer(s) received tours of facilities onsite). Also, we have an ongoing issue with sales with trying to assess if we received correct cabinets in bathrooms; got runaround and never was able to follow thru with our precise question. Our builder/field manager has been great with follow up on house issues being addressed after move-in. Mortgage process went smoothly; however, information on (I think it was called) (recast) was incorrect; employees need to be a little more aware on this. We were told we could put additional monies toward our total mortgage within a reasonable time after closing to reduce our total mortgage; when we checked further, it was not available to us because we have a VA loan. Little things like that make a big difference in overall process. But, we do love our new home in Sun City. ... More

David has been very responsive and helpful

Double check ALL the little things before you sign.

Home is attractive and comfortable. Some workmanship was quite good, such as tile work.However, quality of paint and paint workmanship was not what I hoped. Most fixtures are fine, but some (toilet seats, for example) were What I perceived as very entry level.I'm not unhappy, But I paid a lot and Didn't get "wowed" as much as I expected.

We were very excited to get our Del Webb home. Upon moving in, we noticed numerous flaws in drywall and painting. It will take us a long time to correct them all. Our driveway has already cracked. Our hardwood floor is cracking and is chipped along the edges. Paint splatter even on the hardwood floors. Our shower door can only open one way because the walls are not straight. Many chips and imperfections also exist in the kitchen cabinets. There really appears to be a lack if attention to detail on the finish work.

Lot backs up to 2 1/2 miles of conservation then inter-coastal waterway.

Can’t wait to start enjoying retirement

Overall we were pleased with the building experience. Our supervisor was excellent and on top of issues. The quality of the materials used was not the highest quality but then we knew some of that going in for a non-custom built home.

I love my new home in Del Webb at Dove Mountain. All the Del Webb and Pulte Homes employees are wonderful. My only issue is with the quality of craftsmanship. The paint job both inside and outside is not good. In the models, they do use two coats of paint but in my home, they only use one coat barely. Also, I assumed they would use a paint that would seal for the rooms that use water but they used the same matte paint throughout. I will have to have bathrooms repainted soon. The state I came from requires an eggshell paint in all bathrooms, kitchens, and laundry rooms. I assumed it was the same in Arizona. The outside stucco and paint job also needs major touching up. ... More

Del Webb home: 1. Quality of workmanship is poor. Examples: a) shower pan in master bathroom is not level, the result is pondering and poor drainage. Additionally, the metal plate does not securely fit into the opening.- i have cut my foot on this twice. b) faucet in kitchen sink is poor quality- the extension and retraction features do not work well. I expect it will fail within a few months. c) the floor in master bedroom is uneven and has rock-like substances under the carpet, which hurt feet when walking on it barefoot. d) poor ventilation in bathrooms (despite using exhaust fan in bathroom for several hours after a shower) there is a very strong mildew smell. Additionally, this is poorly designed because the window in the master bathroom does NOT open. e) there is NO ventilation exhaust fan in the laundry room. f) there are significant gaps around baseboards where insects can enter the house. g) extremely poor planning of landscape design- we have many plants which are dying. h) The laborers that put are home together didn’t use acceptable industry practices of making sure things (such as floors cabinets and shower pans) had a level surface before installation of materials. I definitely would not recommend this property to friends or relatives. ... More

I rate painters a 0. Build manager John a 11. Pulte mortgage a 0.