Del Webb Reviews

I found the quality what I expected with a semi-custom home.

Apparent inexperienced workers and poor quality control, coupled with unqualified field managers

Be prepared for working with a production builder that has no competition. The only checks and balances in play are the existing building codes. And remember, those are minimums. Granted, our project was hampered by the Covid pandemic and a harsh winter, but the resulting delay in material access is the only thing applicable to those causes. Neither of those have anything to do with poor craftsmanship and quality of materials. Both of those elements have left us disappointed. All we expected was a house like the model that led to our decision to contract with Pulte Homes. Nothing less and certainly nothing more. What we didn't anticipate was how much effort would be required to get to that minimum. And that we are still waiting for some of these elements to be corrected even after closing. Our Project Manager did much better than I thought was possible with these circumstances, but I felt like he was constantly swimming upstream. We entered the process of moving to Sun City with the perspective of a new house being the icing on the cake of a well planned retirement community. What we have experienced is a cake with very little icing. ... More

Extremely poor customer service across the board from the Pulte team! Pulte's main objective was to get as many houses built as fast as possible with no regard for buyers or quality. Also no regard for targeted market - older population

Sales office experience great- build out only so so…watch your back. The community is wonderful, quality of workman ship needs watching as you build.

Our experience was great thanks to Liz and Kristen -

afraid the quality of workmanship displayed in my home less then I expected and hoped for---too many small issues to list but they all add up to each room with little attention to quality detail...,I am sure I will be doing complete repaint of walls and trim(with sanding) within first 2 years of ownership. landscape ok, but not what I would have selected and not sure why I could not select a layout or type of bushes from a selection, much like flooring and lighting. out of space to add more

Because corporate headquarters puts ridiculous deadlines in completing homes, homes are closed prior to having the houses fully completed (e.g. gutters are installed after closing, appliances may not be in house)

Custom er service is awful.

The brand new condo is beautiful at first glance. However, my first week I had to hire a plumber (at cost to me, builder would not cover), ask builder to put in electrician work order (which they will cover under 1 year warranty, presumably) and a washing machine repairman. I worry now about the quality of materials and workmanship given these issues on a brand new build. Otherwise, the place is lovely and other residents nice. But waiting for the next shoe to drop re: my home isn’t a great feeling.

Good experience overall with sales and build process.

Quality of build was great. Finish part of build could have been better and not so rushed.

We had frequent communication from our building manager while our home was being built. Mike Johnson was quick to answer any questions we had, and sent us weekly updates and photos during the building process. Our home was finished right on schedule. One item that was asked to be fixed during our final walkthrough was fixed before our closing.

Too many to recount, but here are the highlights. 1. Quality of home construction was extremely unsatisfactory. Materials used were the lowest quality and cheapest that could be found. 2. Sales manager showed us and promised a particular decorative tile of what was supposed to be in our Quick Move In home, only to be told that it was a 'mistake' and Del Webb would not follow through with promised tile. Then said we could order it for $1,500! 3. Sloppy painting, all doors and jambs chipped and extremely rough, corners out of square, painting not fully completed 4. Us and many neighbors on our street have said we would have walked away from our purchase if we could have retrieved our deposit back ... More

Overall Pulte has been very good. However, our sales representative has made price mistakes and did not inform of us of all selections/options.

Easy to work with everybody from the sales representative till closing

Don’t move in until everything meets your satisfaction, or you would be waiting a long time until they get to you.

Got the job done even during Covid.

The whole process start to finish took only six months and it was a smooth transition. The sales people and our construction manager were attentive and very helpful, always quickly answering questions.

The Sales Consultant were well informed of all the models... has a great personality Loan Processors were very patient receiving the required information..

This is a great community and well built homes that you will be happy with.

I would not recommend this builder.

This house was rushed and quality suffered. I can not recommend Pulte for a home that is not built that can’t be inspected prior to purchase.

Excellent value. Del Webb living is a real community experience. We are making new friends daily. There is so many activities in a beautiful setting. The field supervisor walked us through every inch of our house during and after construction. So helpful.

Our buying experience was smooth and done remotely. Our sales agent was very responsive and helped guide us thru choosing structural options and signing the contract. The team at the design center we’re great to work with in choosing our interior options and our building manager kept us up to date throughout the construction period. There were several unforeseen delays during construction, though one in particular I feel could have been avoided. Soon after closing we discovered several items that needed to be corrected and that list grew as we found more. We are now in month 3 and only a few of the items have been addressed. We’re working with the warranty team and hopefully all issues will soon be corrected to our satisfaction. ... More