Del Webb Reviews

The staff, and especially the construction manager Christopher, were responsive, professional and friendly. My best home buying experience to date.

We had four build managers and, except for our last one, Rodney, they were not responsive to issues we found as the build was going. But, once the home was completed, Rodney took us through the home, explained everything to us and if there were any "mistakes" he made sure it was taken care of immediately. So happy to be here.

The builder was responsive and easy to work with. Disappointment is with the quality of the workmanship and materials, in particular the paint/caulking/interior doors.

With the cost of building a home going up by the month I went ahead and started my build probably sooner than I had planned but I have no regrets. I'm glad the process has been completed and I enjoy my home every day.

We absolutely love our new home in Carolina Orchards. The Martin Ray model fits our needs perfectly. The upstairs loft serves as a sewing room for my wife who is a quilter and the third bedroom is great when my daughters come to visit. The overall building experience was seamless as our project manager Matt kept us well informed throughout the entire process and completed the home as promised.

Our experience with this builder has been terrible. We urge everyone to stay away from them. Weeks after completing the purchase of the home numerous items remain to be completed and all we get are excuses. These were all items identified well in advance of closing and we were told during the final inspection that they would be completed the week following closing. Nothing but lies. After agreeing to purchase the home the builder basically stopped working on it for weeks, which delayed our move.

The closing company did not pay the Property Taxes, SID or HOA nearly 2 months after closing and only paid them after we relentlessly inquired. We were in fear of a Property lien. I would stay away from Del Web title company.

Your sales representative is key until you approach closing then your field manager is key; both did to be good/professional/knowledgeable or you’ll be unsatisfied with your new home purchase process.

We closed on our house six weeks ago. We continue to find many small workmanship issues with painting, molding fit, tile grout, and paint splatters on the floor. There is a significant issue with the heating system on the second floor which hasn’t been completely addressed (we spent an extra $4200 to have this installed.). Our floor in the kitchen area started to buckle and we discovered that the drain pipe in the knee wall behind the island was broken and dirty water has been leaking since we’ve been in. Our customer care rep Ralph is very responsive and is trying to get these issues addressed but quite frankly the builder isn’t interested in quality workmanship and the crews working building the units are not being supervised sufficiently. For instance - the plumber that fixed our broken pipe told us that this was the third repair like this that he’s had to do in the development. A third party should immediately be brought in to inspect the quality of the ongoing work - Pulte construction management is under too much pressure to get the units built. ... More

Complete disclosure of surroundings union completion of my home was never shared. Too much building and construction on the land site when I moved in.

Quality & Craftmanship is horrible! The walls & doorways have divots & gouges as well as crooked doorways, painted over mud on outside of house, left morter on stone! Overall sloppy work & horrible craftsmanship!

Solid home. Any problems were addressed and taken care of.

Tim did a good job for us after he took over for the other builder late in the building process. The workmanship inside the home is less than stellar. There were so many different things that could have been so much better, but the contractors just come in and through things together without caring what it looks like. It's a shame because these homes are beautiful and for the price you pay, should be more satisfactory for the quality. We love our home and SCP.

we were told we would receive kohler or american standard plumbing fixtures because that is what pulte uses however we received an inferior brand gerber, we have had 4 stopped toilets in the first month, plumber said they would come check them. gave builder a checklist at closing very little has been done. closed at thanksgiving then left after christmas.so that is a busy time for subs. good follow up with calls we will see what happens, fit and finish not great hopefully everything will be corrected, floating floor is different, sounds hollow, this is our tenth new home and so far the quality seems ok. the closing was a little concerning because our builder left pulte 2 weeks before closing. when we return hopefully everything will get done. great neighborhood, think we will be happy here, appreciate the warranty and the builder covering it with us ... More

We love the house, but dislike customer service's response to my issues. The lack of attention to detail.

The experience of a brand new home was great. To pick out the designs that you want. The salesperson was awesome and both she and our field manager kept us up to date on progress. The service and status was definitely appreciated and made it a great experience. Highly recommend these Del Webb homes and staff.

A smooth transaction from start to finish. I love my new home!

As a whole, this builder displayed a total lack of interest in addressing our issues with the home. The site supervisor was somewhat helpful but spread too thin to be of timely service.

our builder was the best

Building your dream home should be a wonderful experience, but this is not the case with Pulte. Excuses at every turn. Closed 2 months ago.. house was filthy, finish construction work was sloppy & now we have to battle Pulte ‘customer service’ to get things repaired. Many subs just aren’t skilled. Certainly not the quality expected when buying a $500k+ home.

Promises about projected move-in date were kept. After moving in, anticipated, expected problems, such as ‘settling’ of the building structure causing doors to no close properly in their frames have been noted after six weeks. Del Webb predicted these, and now it is the important to get them fixed.

From critical sales promises not kept to low quality materials and unskilled craftsmanship along with incorrect closing fees and erroneous explanation of closing costs, the entire experience was frustrating and exhausting. Worst house building experience by far and this is my fourth build in Dallas over 35 years.

We think the Del Webb family of employees is top drawer. From start to finish,mour project progressed smoothly, despite terrible supply chain issues. Great, great staff.

The development and amenity package in the Del Webb is first class. Our prior home was new construction in a Pulte!Wieland development. Standard features in our prior home such as garage wall paint finish, irrigation system, and wood trim around windows are all up charges at Del Webb. The sales consultants main focus was concern about the closing of the sale of our current home. This negative attitude dampened the excitement and fun normally associated with purchasing a new home. We are pleased with our new home and the amenities available in our community. The neighbors are wonderful and we look forward to many happy years here. ... More

I have a beautiful, well-built home, in a beautiful community! I wholeheartedly recommend Del Webb Stone Creek to anyone looking for a place to live well and enjoy the fruits of their labor, a happy and active retirement!