Del Webb Reviews

Ensure ALL issues are resolved BEFORE CLOSING.. walk thru weekly if possible near the end of the build and insist that all is resolved. Look at EVERYTHING meaning open cabinets, drawers, look at finishes, etc

The construction manger was very helpful

You need to fix issues faster. Currently this is totally unacceptable.

They can have faith in the builder

Great floorplans, amenities and exceptional Pulte staff in both sales and field management! SALES: We enjoyed working with our sales agent who was the most responsive, knowledgeable, friendly and caring from the models' visits to the house delivery. CONSTRUCTION: our Field Manager was very persistent in tracking construction progress and anticipating mistakes. Pandemic constraints on skilled labor and supply chain created difficult conditions and lead to many delays and construction defects. However our Field Manager had a superior focus and dedication to make it RIGHT for the customer. He acknowledged and guided the constructions teams to fix every issues that he, we or our inspectors identified. COMMUNICATIONS: Our Field Manager and sales agent together and regularly informed us of progress through the entire construction process, making us confident and in the end very satisfied with a wonderful house delivery. ... More

Be aware that the labor used to build the home are less than skilled. Most likely they were picked up at Home Depot for the day. Rugs laid wrong, poor grouting, kitchen cabinets damaged, painting was sloppy, all over windows and driveway when we closed on the house. I have previously purchased 19 new homes. This was the worst.

The process of building our home was stress free with no conflict or fighting. The house was completed on time in spite of supply chain issues. Communication was very good and timely.

First and foremost, salesperson and home foreman were great and totally responsive, the same cannot be said of anyone else there...what was to take 6 months took 10, impossible to get any real timing or info, houses bought after us were done months before...GM basically said he has two years to build home and would be happy to let me out of my contract (um nooo since at that point they were charging $60,000 more for my house...) we are in now , finding some issues, but the warranty gentleman is awesome. BTW it is IMPOSSIBLE to find a phone number for Pulte/Del Webb corporate , not online, not in print, no one will give that to you...wonder why? As a homeowner and stock holder am disappointed with Senior Management... ... More

Once I got a new project manager, the build ran smoothly with constant communication which I so appreciated.

Excellent staff overall, really care about the new owners, esp. those of us who did Not own a home previously. Beautiful club house , spotlessly clean. Pleasant, friendly homeowners

I was only able to visit one time to my house in progress. David kept me informed throughout the process, so there were no surprises. He is an excellent builder and very thoughtful of an absentee owner. I would ask for his help should I build again in Sun City Peachtree!

Property facility manager addressed the issues that were missed by the building crew.

Once in the home, we feel that we have a well built home, but the finishing work is really disappointing.

I am extremely disappointed with this house.

Terrible workmanship in the house. Gouges in the molding around windows and doors, paint splatters on the floor, gouges in the flooring, terrible paint job, no pride in workmanship.

Wish construction went faster. We realiize the supply chain issues caused the slowdown

The warranty dept. so far has been great and very responsive.

Great reputation, focus on craftsmanship, and has better upgrades than most builders.

From beginning to close I was well cared for in building my home. Great people - very responsive.

The homes are built very well. The home also seems very insulated. Love the kitchen

One week before moving into my home I did a walk thru to identify a few items that are typical. I discovered 19/21 interior doors were cracked. In the process to correct the problem and keep my close date, as my rental expired, movers, utilities, etc. all arranged, they tried to fix the problem. During the process doors were left in terrible condition, trim damaged, walls damaged, etc. After being in my home for one week, I saw the inconsistency of the drywall on walls, the exterior stucco around front entry had ripples in it, ceiling peeling off lanai ceiling and the list has been never ending. My field manager has been very responsive but the bottom line is my entire home needs to be completely re-painted after drywall, huge tile issues in showers and stucco items resolved. I don't know how this home passed inspection. The amenities, community are stunning but the quality of these homes are the worst I have ever experienced in my life. They boast on number of homes sold but are focused on quantity and not quality. I could never recommend this community to anyone sadly and if you do purchase, have a building inspector follow you every step of the way and refuse to close till every item is addressed. Completely unacceptable. ... More

Although our field manager changed mid-build, we had good communication from both managers. Construction was delayed 10 weeks waiting for impact resistant windows--not the builder's fault. Upon closing, we had a small punch list, and our customer service rep/liaison has been outstanding in scheduling subcontractors to correct those minor items. A month after close, we are still waiting for the kitchen appliances we selected during design. One will arrive next week. Other residents have experienced the same, and current supply chain issues have not helped. Overall, we are pleased with our new home and very pleased with the neighbors and greater community. ... More

This is our 4th home but only 2nd from ground up. There could have been more communication or better communication. We understand that times are a little different however customer service should not change. Also, a customer should not receive their home dirty.

From the sales office through the buildout, all went well. Even with supply chain and Covid-19 problems, the builder produced a special home.

My experience with your sales agent was excellent. However, since moving in it has been a nightmare of construction deficiencies within the home and exterior issues that have gone unattrended by the HOA customer service department including garbage inundation on my property and broken fencing, and over a month of calls, FAXes and letters to set up autopay for dues!!!