Del Webb Reviews

I paid a high premium price for my lot, which not only backs up to a lake, but is also adjacent to a large common area that is to remain vacant. My property only extends 12 feet behind my house, so there is about 60 feet of common area behind my property to the lake. The Del Webb HOA is supposed to install sprinklers and maintain grass in the common areas, but these areas have been neglected as overgrown weed patches instead! The HOA only mows the weeds once a week.

The house at Lakewood Ranch is beautiful and even though we’ve found little things wrong they are going to be fixed. I’m totally unhappy with the closing process and lack of communication from Pulte Title. A closing meeting was scheduled at the Housing Center at Del Webb in Lakewood Ranch and nobody knew about and we did not receive our keys on the supposedly closing day. After over an hour of discussions it turned out that no closing meeting was required because we paid cash for the house, nobody told us! In fact 2 weeks before I wrote an e-mail to the Sales Rep. asking if the meeting was still on due to the Coronavirus Restrictions and he said yes. Turns out our keys to the house were sent to our Calif. Resident when we were here in Florida. The whole closing process left me totally unsatisfied and thought it was very unprofessional when your spending good money on a house. ... More

In the middle our home being built we had a change in field managers and the details of our project requirements were not shared. There was also some third party contract pricing issues that were exposed as well. There was some quality control issues as well. I’ve paid a third party to resolve an issue instead of waiting for our warranty service to address our need as we at this time we are still waiting for several issues to be addressed.

Many many little issues and a few larger ones. The larger issues were fixed fairly quickly, mostly by 3rd parties. HVAC by company that installed the unit, same for electric and plumbing. Issues with appliances were done by warranty service companies. Important tip- register ALL your appliances and equipment the day you move in. Chances are you will be asking for assistance before the day and/or week is through. Del Webb people are very friendly but you need to stay on the locals to get things done in a timely manner if ever. If you are good as a handyman, fixes and corrections will get done a lot faster (by you). ... More

We lived close by so were able to watch the building process. We knew right from the sale that it was a "take it or leave it" process because they do not make changes outside their standard. So we knew we needed to watch and be involved in the process. We visited each week. We noted that the furring and studs were not evenly spaced so in one room where it was critical because of the load the wall would bare, we personally added some because they would not. The irregular spacing has created a couple of issues after moving in when mounting things on the walls, such as a lg TV. Our FM was communicative so he would tell us what they would / would not do. Since we moved in we have had bugs in our master bath sinks. Our QA rep has taken no responsibility on WHY we have these bugs and what they are feeding on in a brand new house. So we have had to work with a pest company going on 7 weeks. There have been other workmanship issues that I submit for repair / maintenance. Due to covid shutdowns, we are on a schedule for June. Even with these issues, we love our new home and the location. We just know that we must stay vigilant especially during this first year warranty period. ... More

Quality is an issue for me. We have had major issues with the Whirlpool appliances, HVAC system, foundation crack, electrical problems and that is after two months of occupancy. The Whirlpool appliance required a new control board. The HVAC system electronic air cleaner was assembled wrong and requires a new transformer. The foundation crack was the least of the problem as the team here responded quickly to repair the cracked foundation and stop the resultant leaks. The electrical problem came from our power line being damaged (cause unknown) outside of the home. For what I spent buying this home I would not expect to have make a number of calls to get things fixed or repaired in a new home. One last thing the smart home Wide area access points Had to be required and the Ethernet cabling doesn’t work. ... More

We are happy we bought in Carolina Orchards, but more for the location and amenities than the house. Pulte's design center is very unimpressive, from the offerings to the expertise of the design people. Unfortunately, the people there and in the sales office aren't as familiar as they need to be with items like the functionality of the appliances. They don't tell you what model numbers of appliances you are buying so you have to take their word for the funtionality. I caught a function error in what I was told by the sales person and the manager of the design center about what my microwave/oven combo would do. Once I saw the model numbers when delivered to the property site and looked it up, the information given to me was wrong. They changed the appliances, but at an additional cost of $1800 to me. They had no interest in accepting any responsibility. It was only 3 weeks from our closing, so I really had no choice at that point but to accept it. On the outside of the home, the landscaping is pitiful. Many of our bushes and trees were just dropped into a hole and covered with pine straw. Theres was no dirt around the root ball. Many patches of our sod were and still are completely dead when the house was delivered. All in all, like the title says, its just a production home and all that it implies. On a bright note, our building superintendent was very easy to work with and always responded to issues we had. ... More

Lack of follow-up and poor attitude.

The house design and fundamental build is excellent and the location can't be beat, but the fit and finish of the trim and paint was unacceptable. Be prepared to redo a lot of finish work if you expected a quality job.

DO NOT TAKE any Del Webb answer at face value. Constant vigilance of their actions is mandatory by the buyer. Blue tape items were not fully completed even though they were stated complete. Pre-closing inspections should be done by trained inspectors (my mistake) and should take at least a half day. Buying quality surveys should never take place 1 -2 days after closing. Earliest should be minimum of 30 days. Successes and faults can not be properly assessed after 1-2 days.

The builder seems to have a strategy to do the lease amount of quality building that they can get away with. If the buyer doesn’t find a problem neither will the builder. The buyer will finally get tired of trying to get things done right and just accept what they get and move on.

Overall we are very disappointed with the low quality of materials like cabinets, and baseboard and low quality workmanship on cabinet install/repair, texture, and painting. We also own a home in Sun City Mesquite that was completed in 2021 and were expecting the same level of workmanship and materrials and the new home we closed on Nov. 5th 2025 is significantly below the quality of the home finished in 2021. We are about 3 months after closing and there is still asignificant amount of reqork to be done. The texture on the walls inside the house needs to be completely redone and we are still waiting for that work to be completed. The painters/texture people have been to the house twice so far but only to do some light touchup painting. We are scheduled to get the texture work redone later this month but the fact that we have to get it done and the impact on us is significant. I hope they can get the job done right this time but honestly I have serious doubts they can. Also, the cabinets have had a number of issues and they have been to the house twice and yet the quality of the cabinets themselves and the workmanship is sub standard in my opinion. They are scheduled to come out again but I again doubt the issues will be resolved to my satisfaction, we will see. There have been and still remain other issues but I am especially concerned about a crack in the ceiling in the living room and was told we should wait until later in the spring to see if it gets worse before they repair it. So now we have to wait until later this spring to even see how bad it gets before it is repaired and once again at significant inconvience to us. While I appreciate the willingnees to stay engaged to resolve the issues these are issues that should not be there in the first place. ... More

Some people were very unwilling to help with issues and questions after closing day.

You have to work to get things right.

Lesson learned: Never sign closing documents assuming the builder will complete promised repairs afterward, even if you're acting in good faith. We were assured that all identified repairs had been finished, but several were not. Additionally, the project manager claimed that our oven's intermittent ignition (turning on and off every 5 minutes during baking) was normal operation. However, the manufacturer later confirmed this is not normal and may pose a safety risk. It's disappointing that, two months after closing, we're still working to resolve issues that should have been fully addressed—and that we were explicitly told had been addressed—before we signed. ... More

We really love the home design of our home and Alex is a great project manager. However, the quality of the workmanship is below average across the board. The electrical contractor, in particular, was horrible. We had many issues with their work during construction and continue to find electrical issues now that we live in tbe house. In addition, nearly all walls are not plumb and none of the corners are 90 degrees. This causes a lot of issues when doing projects such as closet and pantry upgrades. In general, I feel like the workmanship of our home is sub-par and feel like we will have multiple issues to deal with as the home ages. Not very confident in the Pulte quality build process. ... More

I have a window blind that has not worked, new construction, since the day I moved in. My construction manager, Steve, told me that he knew it was broken before I moved in. It's now almost 2 months later and still not fixed! He wanted me to give him a good review in the beginning so I did. But after that I have not heard from him once. He passed my name and problems off to someone else who then passed them on to someone else. The last person, Sheree, has been trying to help but it's been a very long process with not much success. I have waited at home 4 different times for a total of 15 hours for these people to fix the blind and it's still not done yet! I've been given 4 different dates of when they would be here to fix it and they have not showed up for any of them. There's always some excuse what the problem is. I'm waiting to receive communication, which is very slow, on 2 other issues about how and when they will be resolved. I'm not very happy with their service and I feel like the quality of the home is average, not really anything above that. ... More

The concept of KR is good, the execution is cookie cutter. Poorly designed spaces that defy logic. Cheap cost cutting measures leave a new home owner with a bad taste in their mouth. Sure hope the lifestyle is worth it.

Fun experience ,walker was great

After moving in and finding several problems I have been unuble to get any response from emails or -phone calls for 8 weeks to the contractor in charge of this house and then email to Pulte Warranty 3 weeks ago STILL NO RESPONSE VERY DISAPPOINTED

Project manager did a great job showing the house and explaining each part of the house. Great personality and very patience with us during our walk through. He delivered on everything he said he would.

Our Del Webb Sales Consultant, Janet, was extremely helpful and very professional. In our opinion, Janet is a terrific person and a great asset for Del Webb! Our Design Consultant, Rachel, was awesome and so talented! Communication with our Construction Manager was only fair in our view. In our opinion, Pulte Homes dropped the ball on several things during construction. Our Purchase Agreement with Pulte Homes included installation of a Home Standby Generator. The installation of our generator was unfortunately not completed until many days after our closing. We believe that this was due to poor communication between Pulte, its subcontractors and the City of Georgetown and due to the necessary paperwork not being handled in a proper and timely manner. Our foundation was chiseled after it was poured for the installation of two electrical outlets. These outlets were set out in our original paperwork. We also contracted with Pulte Homes for the installation of window blinds. After moving into our new home, we experienced several issues with our window blinds including not being able to open or close them easily, several of the blinds were warped and most of the valances were apparently damaged, defective or improperly installed causing them to fall to the floor. Finally, before we signed our Purchase Agreement we were told by Del Webb that a new Amenity Center was going to be built within walking distance of our new home. In February 2025 we were advised by Del Webb that construction on the new Amenity Center was scheduled to start in April 2025 and that the target date for completion was some time in Q2 or Q3 2026. As of this writing, construction on the new Amenity Center has not commenced and we have been unable to obtain a target date range for the commencement of construction from Del Webb. Overall, our construction experience was good in part and not so good in part. We are happy to be Sun City residents! ... More

My shower had to be reinstalled three times before the floor was graded properly, and the tile placements were corrected. The windows are not squared off. A lot of the walls are not squared off overall there does not seem to be pride in the workmanship of the workers. Most recently The VIDEO DOORBELL was a terrible install job. Trying to find out who to contact is a nightmare and to take ownership of fixing things is not very expedient if at all. Unwillingness to accommodate the buyers request for minor things that could save the buyer thousands of dollars is ignored. All you get is a flat no it can’t be done. Such as putting in a shower rail with a hand held sprayer. Because Pulte would not allow an accommodation when the walls were exposed it will cost me a few thousand dollars. You are not given many choices on some things at the design center. The community is lovely but there seems to be a lot of in fighting which is scary as a new buyer. The clubhouse is also very nice. The restaurant food needs to be improved and less salty if they want to stay in business. The wire systems in the closets are hideous. We should have gotten an opportunity to upgrade at a reasonable price. The workmanship of the drop zone looks a high school kid made it in woodshop. The wood is rough on the whole thing. Pulte, you could and should do better and price gouge your senior buyers. ... More

I bought a new home in Stone Creek. Overall the home is good for the price point. My problem is the sliding glass door, I paid for a new door and got one that is patched together with pieces that don’t fit right and let the bugs in. I have put paper in all the holes. I paid for a new door, not one that isn’t right. I want the whole door replaced.

We have found that the total quality of the home build to be subpar. I believe the reason for this is the quality of work done by your contractors and sub-cotrators. Their should be better inspection of their work and attention to details of the home build.