Del Webb Reviews

Our field manager kept us informed and up to date on everything that was happening with our home. Weekly calls and in-person meetings were so helpful. We now have a Care Consultant that is wonderful. She is on time, always on top of things, follows up on any requests that we have made - I couldn't be happier with the service.

Del Webb/Pulte sales staff has slick marketing and friendly folks to sell their product. As we waited over the next 6 months, we heard nothing other than from the money people wanting to make sure we paid. Our "celebration walk" (looks great in the video, smiling customers, clean home, etc.) was a DISASTER. The home was SO dirty - floors, cabinets, walls, ceilings and they were ALL damaged or so poorly finished we couldn't believe they would turn over a house in such a condition. Del Webb's/Pulte's response was "well, you get a year to let us know what needs fixed." We wanted a house we could move into and enjoy - not this! We spent the first two weeks on our knees just trying to clean paint off the tile floor through the WHOLE HOUSE - one tile at a time. We spent the first two months waiting for sub-contractors to show up to "fix" things that should have been fine in a brand new home. Now we're starting month-3 and over half of the contractors never showed up in the first two months. Apparently, our time doesn't mean anything to Del Webb/Pulte. We are SO frustrated. We moved to this community for the amenities, but haven't been able to use any because we sit home waiting for subs to come get our house move-in ready - as we live out of suticases waiting for repairs to EVERYTHING! Del Webb/Pulte doesn't give you any way to reach anyone other than one person - so if they aren't responsive, you're out of luck. ... More

My experience with Diane and Matt was awesome!

Our walkthrough representative Josh was excellent and very responsive.

We would be very hesitant to recommend Pulte Builders as a quality builder. There were so many disastrous situations we experienced during our build. Unfortunately, some of our problems have yet to be resolved. It's a real shame when you spend nearly a half million dollars on a home that you THINK is going to be a quality build, and it turns out that shortcuts and poor quality workmanship are the standard. So very disappointed in what we thought was going to be our "dream home."

Beware, the Welcome Center will talk to you about ‘quality build’ but the product received is not up to this standard. Also, make sure to hire an independent building inspector to keep a keen eye on the process.

We purchased our home from Pulte in Del Webb at Traditions from afar. The sales people and design people were wonderful to work with while helping us to wade through the intricacies of purchase and design. Kudos!

We understood going into our purchase that we were making significant concessions with the quality of the materials on the house. What astonished us is the extraordinary poor workmanship. Uneven walls, unpainted areas, grout spilled on the flooring, gaps on the flooring, awful paint spills on walls and floors, worst drywall application I've ever encountered, bad concrete pour on the driveway, undersized HVAC for the square footage. The list could go on forever. I don't expect perfection, but this is so very sad. Unfortunately, every one of my new neighbors have similar stories. We love our neighborhood and neighbors. But the workmanship is nothing short of awful. ... More

Builder gave us a closing date they couldn't keep, so it made it very difficult for us. The construction may have been rushed at the end. There were many missing items and defects which are still being worked on. It has been over a month since closing. The construction manager, however, has been very responsive to our communication.

Overall, the experience was as expected. Closing date as promised. Construction issues addressed quickly to date. Seems a bit overpriced compared to some areas.

Rush to close homes, when not ready. Promise of a 100% completed home, means they want you to agree to close with a list of things not completed yet. Once closed, forget about it!!!. You are not a priority anymore. I know times are difficult with manpower and supplies, but when you see newer homes ready for closing down the street with the hardware you are waiting for installed, You get the picture were you stand. Slow to respond, make you feel you are the problem, when all you want is what was promised and what you paid for, Buyer Beware of Pulte!!!

With exception of our salesperson and our ORIGINAL PM, we felt "robbed" of our Del Webb expierience. From Pulte mortgage to the day of close and thereafter there were so many problems that it sucked the joy out of our forever home purchase. We are still dealing with punchlist items that were supposed to be completed before closing. Our construction manager who oversees the PMs is just the worst. I wish Pulte would understand that they are in the people pleasing business and that home construction is just the vehicle used to accomplish the task of keeping people happy and giving them an experience worth waiting for. Sadly, this is not the case. As with many companies these days it comes down to profit (fast, unfinished homes at close) before people. As for Dell Webb and management of our current community, I did not expect so many association rules and regs and activity fees. ... More

Overall, we are very happy with our home. There are a few issues regarding quality of materials that are annoying.

Going through the process of buying a home, Dell Webb staff made it a stree free and fun process.

We bought a model home. We love the house and all the upgrades. All have been helpful in answering our questions. But disappointed that Pulte states you buy the house "as is". It them appears that the builder moves on to the next project. And has less regard for the model home .With our home inspection there were some issues found. We are working on those. Furthermore, our neighbors are very wonderful, and as we walk along the paths everyone waves..and they even stop and introduce themselves. Finally, the clubs and activities are great. It feels as if you are at camp.

The workman did not seem to know or care about the job they were doing and materials for the most part seem inferior. The foreman did what he could considering the workman, materials, and how many homes he was overseeing.

The sales and field manager are great. I am very happy to have this beautiful new home. The community is very beautiful. The people who live here are very friendly. Some work inside of the house are rough. You can see the holes and stains here or there. A microwave is still back order. Not sure when will it come in. One garage remote doesn’t work. I reported these problems to the field manager but he is working in a new location, nobody has come fix these problems

Process was fine being long distance Foreman was responsive to my concerns Just felt that the quality and workmanship was not up to the standard of home that Insold in Gainesville, Fl. Love the overall community though

Our supervisor Austin made the experience pleasant as he was always there to answer any questions or concerns we had during building, inspection and after the sale.

We started out with a very positive situation with our sales representative who through the whole process has been the only person to show any care towards us and our purchase. We have had numerous problems with getting service addressed. Emails and text messages from the builder go unanswered.

The final inspection felt very rushed and the follow up was planned only two hours before our closing appointment. The project manager made it feel as if he was being bothered when we would point out and issue with the construction to him. I don't know if there is a lack of service personnel but the responsiveness of the service calls are very slow.

sales experience was good, however response to quality control/warranty issues was not good.

Not responsive to any issues after closing and the home is built. Very disappointed that we can't get a response.

Experience with sales & design center was good. Project manager was non-existent. Very frustrating construction process from beginning to end. Still waiting for home to be done right 6 weeks after move in! No communication.

Poor communication, poor follow thru