Del Webb Reviews

The quality of the structure is very good but some of the finishes leave room for improvement. The field manager, Zach, was great! He always responded in a timely manner & remedied the issues. Some of the issues relate to the lack of labor availability…a sign of the times.

The crown molding on the cabinets in the laundry room fell off two weeks after purchase - it just fell off! Also, the builder was unable to show us how to work the irrigation system - just didn't know. Houses are being built very rapidly in circumstances where there is difficulty with delivery of materials plus probably some tightness in finding construction labor. We are basically happy with our experience and our purchase, but it is clear the process is strained and perhaps being rushed.

Getting repairs after close sucks.

Pulte is known for quality build and this has been my experience so far. Pulte homes are also known to be tight, that in each house has a dedicated system to bring outside air into the home. I am very happy with my new Pulte home.

Loved the layout of the homes and the people were terrific ! The sales personnel were very helpful!

We are very satisfied with the workmanship and quality of our Pulte home. We have heard of problems with other builders. We did not experience any issues. Our pre-drywall and final inspections did not bring any major issues to light. During a time when it is difficult for builders to finish homes on time, Pulte came through for us. We had an excellent field manager who educated us on our new home and pushed to close on our home when anticipated.

Only thing I thought more time should have been spent on how to work the irrigation system. Not being mechanical I find it somewhat; perplexing.

Explained what was going on and keeping me updated. Very accessible to answer questions. Good follow up.

Every single person I worked with in the buying, design, building and closing process was extremely personable, responsive and went out of their way to make things happen. Due to unusual market situations, there were disappointing delays but in each and every case they kept me up to date and never made unrealistic promises. It was well worth the wait- I could not be more pleased with the house. We closed with a few details still to be completed but they are in the process of getting those done now- so much better to be in the house while waiting for a few minor things to be addressed. The Del Webb Nocatee community is all that I hoped it would be. I highly recommend Pulte/Del Webb. ... More

Tim did an unbelievable job with every aspect of construction, despite delays and minor challenges.

Working with Del Webb was an excellent experience and you won't be disappointed if you decide to do business with them.

Unfortunately, due to supply chain problems, Pulte was unable to complete our home as originally scheduled. Their communication on the delays could have been better and help avoid needless extra costs on our move. Overall their response to problems after closing has been acceptable.

They are masters at this!

They listened and responded by correction or explanation or suggestion/recommendation

Smooth build process till the end. Monday we walked thru before closing . About 4 items to be corrected, came back thurs. Morning - Nino ,our expediter had all items repaired, house clean. We walked out and saw Nino’s boss on phone across the street and he was on phone with riverside inspection. Pulte had failed to pay some fees so getting my keys that day was delayed . So i did not get my keys till monday at 6p.m. My sales lady debbie,fed me misinformation about getting compensated for delay. So i had to re- arrange all my deliveries and sleep on my kid’s couch for 4 nites due to pulte not paying fees on time. The southern ca. pulte manager called me , and said they have a yr. To deliver my home. LOL HOLD IT - A yr after you already signed? He offered no compensation for 4 day delay , and was rather condescending and arrogant. I asked him “ why can pulte charge me a $300 a day penalty for failing to show up to close and you can screw up and not have same liability?” He had no answer , just said “your lucky to be in your new home” - LOL So i would give NINO - my expeditor 20 stars. STACY - my customer service rep after close 20 stars. DEBBIE - sales lady 1 star. PULTE - DEL WEBB customer service - 0 stars In the end a pleasant build experience was soured at the end by pulte - del webb corporate and my MIA sales lady, who got transferred a month before i closed and fed me misinformatin. And pulte -del webb- please do not put a reply in grey that you wish me to contact you or regret my review- i tried that already and you people did nothing. ... More

Taylor was our great salesperson. Bill was very good as our field manager and Mike was very responsive as our customer care rep. Thanks!

We were informed throughout the entire building process.

I feel the quality and attention to details was lacking. Once I did the walk through I could see poor painting and floor work. Also three of the drawers wouldn't roll out smoothly or at all. Meaning they installed them knowing this and then walked away from the job. Leaving me to deal with getting it using the warranty.

You are basically over paying for a 55+ active community with a social director. The home itself does not warrant the price.

You are buying a lifestyle.....Not a home!

Very happy with the process from the initial meeting with sales person, then the design center and the construction manager during the building process. Our questions were always addressed and were happy with the closing as well. The house turned out beautiful thanks to all the phases of purchasing a home in Del Webb. It is a wonderful community with a lot to offer

Great quality home. Great neighborhood.

Our impression at the outset was that Pulte was a quality builder. We soon found out to the contrary, Use of what appeared to be exceptionally unskilled labor, poor finishing, painting quality a disgrace, doors sticking to frames, 7 out of 11 window blinds don't fit, landscaping and sodding appalling. That's just a few of the problems we are experiencing.

A great builder. They were very helpful with the whole process. I would recommend them to anyone.

Field Manager Jack is great, kind, carrying, helpful, knowledgeable and highly professional.