Del Webb Reviews

Pulte mortgage was excellent to work with. The quality of building materials was not equal to the cost of the house. Builder had no flexibility to correct design flaws.

No internet to start. AT&T boxes buried and hard to find.

Painters were extremely sloppy - there is paint dripped everywhere! There is also grout on the tile floors which is very difficult to remove. The quality of the paint isn't great - they will not let you buy your own paint for them to use.

Ask lots of questions about materials used in homes.

The initial drive into Stone Creek as well as the models and the staff all A+. The finished product comes in at a C for the following reasons. Attention to detail is lacking both inside and out. For example, on the interior we needed to sand and re-paint some window sills and caulk base board joints and crown molding shortly after moving in. Had issues with shutters because the windows are not even. On the exterior. By far the outside is our biggest disappointment for the following reasons. Ground is so uneven our new $600.00 lawn mower is taking a beating after just 2 uses. A very nice representative from Del Webb told us that they would have the lawn rolled in an effort to help with the unevenness. Because there are no trees, shrubs or foliage to somewhat block the the 8 homes in our direct view from our gathering room, dining room and lanai it is truly our biggest disappointment. The property is a nice size but it feels like a baron land when I open the shutters. ... More

Overall the quality of the Pulte home is OK. My impression is that in some areas, especially finish work the personnel got a bit sloppy. On one pantry rack one bracket was missing and some of the caulk was sloppy. My main complaint deals with TAC who is the design center used in this community. I would never recommend TAC. The service we received at the initial appointment was terrible and the quality of the floor they put in was terrible. We had to replace it at our cost.

Don't deal with Pulte Mortgage

Our home is wonderfully designed, lots of options, and a quality build. The community is beautiful and well laid out offering ample amenities with a fabulous lifestyle director. This is our 3rd Del Webb community and this one had the least informative salesperson and by far the weakest customer service division.

Del Webb has always been to be the ultimate home buyers experience. But, ours was disappointing ! Sales had to be tracked down every time we came in to see community and to have our needs met. We had to request another Sales Agent to assist us. Project manager meet appt for walk thru was good… But, Closing day walk thru punch list not completed!! Another manager rushed thru our walk thru, leaving things Incomplete. ( Everyone always rushing to another appt)!! Closing rep was nice at the Sales Office Closing and was very thorough. During closing our SALES AGENT walks by us in the lobby and did not even know who we were or say hello !!!! ( AFTER HE MAKES A NICE COMMISSION. That was the most DISAPPOINTING moment and the reason for this review). ... More

The quality is not good at all. My tile floor has cracks already. The carpet is awful it has runs in it and it looks filthy all the time. My counter top in the kitchen , I don't believe is quartz at all. It is so hard to clean. My shower door is not fixed as per closing. Quality...what quality? I am a Realtor and will have a hard time selling in here in the future because of the quality of your merchandise. Not your builder.

We looked forward weekly to seeing the progress of our home.

Pulte will complete your home with In the timeframe they express to you

The loan process was long and involved.Be prepared to be " financially undressed".

I’ve been here now for a little bit over a month and have discovered a few things that I didn’t realize before I purchased my unit. All but one of the sinks in my unit were designed for ADA compliance. This meant that there was no bottom to the sink it went straight to the floor. So I had to pay a workmen $360 to make a shelf under the sink and install it. Personally, I believe that Del Webb Chauncy Lake should have designed the sink so The bottom of the cabinet could be unscrewed and removed for compliance with ADA regulations. I also found out that the oven that was to be in my unit was not the same oven that I was told I would get. The following are notifications of the various models numbers that were changed and changed back: “We had supply chain issues in the past which resulted in us needing to change our Whirlpool range offerings. In short, we are now back to the original Whirlpool range: Model #WFE550S0LZ. We were originally offering Model #WFE550S0LZ then switched to Model WFE775HOHZ to help us get through the supply issues and are now back to WFE550S0LZ. ” A week later, I received another update for the oven, ” We’re sending an updated email regarding your Whirlpool range. The range that you will be getting is WFES3530RS. This range replaces the WFE525S0JS model. Please see the attached documents to compare the key features.” Essentially, the model i received is a very basic model and did not include air fryer or preheating and other features.Needless to say, I was very disappointed in the replacement.” One of the toilets in my unit rocked and was generating a small leak. The Chauncy Lake team was quick to respond to this issue however, I asked that since the toilet had to be uplifted and a new ring inserted could I have a comfort toilet instead of the 15 inch Standard one. They said yes no problem however I was asked to pay $840 for the replacement. I considered this unreasonable. I don’t really know how much a toilet plus labor would cost, but I don’t think it would be $840. The charge came from the contracted plumbers and not Chauncy Lake. I still have some confusion about air filters and will get with the appropriate people to find out more details. Other than these issues, I find that Del Webb Chauncy Lake is the kindest and most considerate community that I have lived in in a long time. My neighbors are friendly and helpful and enjoy each other. It’s not unusual to find a group out front or on benches outside talking with each other.. I’ve enjoyed playing some games down at the clubhouse and meeting other people. ... More

Very poor construction quality. Crooked walls, crooked window frames. Inconsistent caulking.

Incredible community! Wonderful amenities, clubs and selection of homesites. Other Del Webb communities don’t compare. Sales people are accommodating and communicate well but sometimes not up to date with their pricing. Mateo, our site supervisor was fantastic through the entire process. Sadly, I believe that Pulte would do better to supervise their sub contractors rather than relying on warranty service to complete the homes. I understand that these are not custom homes but the finish work does not need to be sub standard. Wall finishes, trim carpentry, quality of cabinets, etc. all need substantial improvement. I’m confident that our 1 year review will be much better as Debbie with warranty service is doing a wonderful job. ... More

I love the home. The buying experience was as good as I believe it can be. Construction Manager was very responsive DURING CONSTRUCTION but after did not return numerous phone calls and texts. Landscaping around my house was very poorly installed. It took weeks to get even a small thing addressed and the large item still has not been.

Watch your house get built and point out what looks wrong. Don't wait until the closing day to review your home. Get a good 3rd party home inspector.

No builder experience. Pulte mortgage was very unpleasant to deal with.

Overall standards for pulte homes have gone down.

The day we closed, the punch list wasn’t completed. The tile and carpet floor was a mess. There were no shower heads in either bathroom. More important though was the drain in the master bath was completely blocked. It had to be jack hammered down to the P trap. That took days. After the drain was repaired the repair job to the tile was unacceptable so the tile work had to be remediated. Much better but still not perfect. There is still an unfilled shallow hole in the rear lot. Construction manager say it’s now the HOA responsibility. Of course I’m well down on the HOA maintenance list. Low priority could take months. ... More

The builders team was excellent and the construction manager was the best!! He was very informative and answered all my questions and concerns, and knowledgeable!

My biggest issue is with the lack of pride in workmanship that I have encountered in different areas of the build. That goes from laying sod on top of weeds and trash in the yard, to still finding paint on my carpeting, breaking the door frame on the main entry door and trying to cover it up with caulk and paint, and finally to the way the brick fireplace was finished around the outlet boxes. There was skilled workmanship done in many areas like the brick and stone work on the outside, but it is overlooked by all this other stuff. Another example is I purchased the upgraded bath package 64807 which stated the collection as being EVA and would have a brushed nickel finish. I was trying to add a robe hook in the Master Bathroom so I looked at that and quickly saw that it didn’t match the existing towel and toilet paper holders that are in my house. After going through the different options on the Moen site, I found the matching ones are from the Mason collection which are cheaper and are not even Brushed Nickel like the EVA package. The builder may have saved $50 on the build by using the cheaper fixtures. Thanks to Matt, the job foreman, for correcting a lot of the things not mentioned here so that we could get through closing. ... More

One of the first things I wanted done from the initial visit to the models was to be plumbed for solar…It was NOT plumbed for solar! Poor painting on front door as well as interior. “Gunk” on the tile floor that I cannot remove. Unhappy withe the space under all doors.

The building experience was too rigid. Not even small variations were allowed even when we offered to pay more