Del Webb Reviews

Closed on Feb 8. Water leak Feb 9. Mold in master bathroom. It’s April 8 and repairs are still not complete. Trades do shoddy work. So much has to be repaired. 30 day repairs have not started yet. This is my second Pulte new build and I’ll never use them again. Trades do not show up as scheduled and if they do they have no idea what they are suppose to do.

Buyers should keep an open dialog between the sales team and their field manager.

Given their large size, Pulte has well honed floorplans. But lack of information at both sales (where structural options are chosen) and the design center, are problematic. Each should know their product and choices better. The excuse of being a "production" builder wears thin after too many refrains.

Staffing is inadequate. Everyone tries not enough resources

Unfortunately homebuying experience was the best part, downhill after that

I believe I was sold a few things that were not necessary & relied on design center to steer me in right direction. I’m also hoping since it was brought to Pultes attention before closing regarding poor materials &/or workmanship that these will be addressed ASAP I’ve only been here a month area is great

Be sure to get everything that needs to be done before you move in, because afterward is a chore.

The builder has low expectations and standards. Builder is focused on building fast and NOT on building a good quality production home, that is too bad , they have some Awesome floor plans. The trades are pushed to get things done FAST, so they are either unable or unqualified to do a good job. It has been over 30days since we completed our 30 day list of things to be fixed and the only response was we will schedule in the next month or two.

We are still left with lots of little repairs that need to be done and talking with our neighbors we are not alone.It would seem that with this building boom that’s going on in festival that selling and building fast has taken priority over doing a good job.

Most things went well however some problems were identified but not corrected. For example, the slab for the outside HVAC was marked to be moved 5 or 6 feet to the back to line up with connections coming out of the house. This was not done even though it was plainly marked in spray paint on the cinder block. Now thinks are off and the insulation tubing is cracked for most of the long connection from house to HVAC unit. Some sheet rock mudding was to be corrected but again not done. This one we told your people that we would correct ourselves. Should not have to do this on a half million dollar home. Feel free to pass my review on to potential buyers. Summary - we do like the house and in no way regret our buying decision. My wife gave up on the mudding but I am still unhappy with the HVAC sloppy work. ... More

Overall we are loving the neighbors and location. But, the quality of most things are not what we expected. From bad workmanship in garage doors, flooring, and other construction. Our microwave has been broken for over a month( only in the home for less than 60 days). Warranty work from both Pulti and appliance vendors is painfully slow to non responsive. We had heard from current residents about these issues, but did not think it could be as bad as we have experienced.

Our home is beautiful and well built. The service follow up is very poor. I have a toilet that is defective and has been waiting for replacement for over two months.

After closing date was scheduled there were several days of bad weather. Much of the final completion details were delayed but my builder insured me that he would see that all would be completed shortly after closing. However, I have had many task yet to be completed and am having to go through warranty to get it done. Now the Covid-19 virus has delayed completion further.

more time to get thing right

Design is good. Accessory systems very thought out, real value. Lot size on the small side. Workmanship not very good.

Please be sure to thoroughly and completely check your home.

A typical new construction community. Great sales people and project managers who seem to care. But you need to be around to watch construction, because short cuts are definitely made with workers. And once the house is finished, good luck with trying to get issues resolved. Great lip service, but lots of time wasting and excuses.

There are no words to describe the pain and suffering that this company has caused our family. Don’t walk from the sales center RUN as fast as you possibly can.

Chris is suppose to have repairs made to electrical, they were taken care of. the lawn people broke the clean out, Chris daid he would take care of it been about 2 weeks now no response. Chris was suppose to have trim person and painter take care of an issue on laudry room dor jam, no response in about 2 weeks. I can't recommend Del Webb due to no timely response. These issues were brought up around june 5th, how ever I had to return to Alabama to finish my move here. Texted Chris on June 15th that I was back at the home. Also turned in infomation on line about repairs.

Blown away by the lack of respect from one trade to the other. They come to fix a problem and create another one. Our superintendent went silent on us. If he spend more time addressing issues and less time begging for good surveys we would have been able to write a good survey response. Very poor workmanship throughout. Great community though.

scratch on microwave door, flooring grout with drywall dust everywhere, hallway bathroom tub with crack, missing tile grout, black markings above drain and shower tile grout is leeching, back patio ceiling speaker at wrong location, front door threshold sweep with gaps, no interior paints touchup kit provided, missing hallway bathroom towel ring, scratched and rough finishes on upper wall cabinets in kitchen and laundry. The final walk was rushed.

For the price paid over ($500,000.00)for this home the quality of the cabinets would be better then entry level/cheap builder quality. We were led to believe these were upgraded cabinets (grade 5). The finish work looks like it was done by amateurs. The woodwork is not nailed properly to the walls, and they tried to hide it with caulking which is already separating from the walls leaving a lot of gaps. Walls with bow's in them. The painters didn't bother to clean off joint compound from the woodwork before painting. Paint drips and smears on rugs, tile and countertops left to harden. Painters using dirty brushes leaving crud on the walls and woodwork. On the bathroom counter adhesive droppings just wiped off not cleaned properly. The lawn was not graded properly and sod just laid down without rolling it flat. I hope you get the picture. ... More

Did not follow through

Built quickly without attention to detail.

Our overall experience is unsatisfactory with the Pulte group. We have many defects that were reported at closing and promised to be completed within 30 days and we have never seen any personnel to date two months later. I would have to recommend anyone who plans on building here to give it serious second thoughts.