Del Webb Reviews

Many finishes were incomplete like having cabinet flooring under the sinks, unfinished details, ie., areas left unpainted, laundry room should whave cabinetry, for the costs. Responsive to issues is slow to incomplete. I did have wonderful luck when I reached out to Tim. He got my broken dryer fixed within a day while the people I was directed to have not responded. Issues are small but te cracked gliding window still remains broken with no one getting back to me.

My husband and I have had approximately 13 homes in the last 18 or 20 years and at least five of them were spec homes that were brand new by reputable builders. We’ve had many issues beyond anything I’ve experienced with this new house in DelWebb NMB. There was no hot water in the kitchen and the faucet was not working properly. It took about two weeks of multiple phone calls and emails to get a new faucet. There’s a broken door going into the den. There was multiple sloppy workmanship and paint and trim, i’m still waiting for the range hood to be replaced that was defective since the day we moved in. We are now in the house almost 3 months. There was also a major problem with the sprinkler system. It took a couple weeks finally to get them to come and look at it, and the workers were very nice and found that the system is broken and the water was squirting right into the front door and into the back porch. We commented on our walk-through before we close that they were defects in the counters in both bathrooms and it took over a month to have someone come and look at it from the counter company and they decided they had to be replaced. Multiple times we set up appointments for them to replace the counters and the company workers did not show up. One time they lied to my project manager and said I wasn’t home and I was home waiting for them. The project manager tries to get vendors to fix things, and they continually do not show up while we wait at home all day, it would be nice if the project manager was more responsive and answering calls and emails and maybe once in a while stopping in to see how a new homeowner is doing on a face-to-face manor. There are approximately 20 homes that have been closed on in the neighborhood and we are all getting pretty friendly with each other and everyone is saying the same thing that the workmanship and quality is very very poor people have problems with their bathrooms, their air conditioner, their windows, mistakes, wrong toilets, wrong shower doors, the subcontractors are not properly supervised and there seems to be no quality control. I was going to recommend this neighborhood to many of my friends and now I’m not so sure because of the quality of the building. My home was $525,000. I feel for that price they should’ve been more quality control. Hopefully the responses to the survey will help you improve the building quality of these houses. They are very pretty and they are in a good location and I think the community is going to be very charming. But people are spending a lot of money and it’s very frustrating Having to wait day after day, week after week to get responses back from project managers and then wait for vendors to come and then they don’t show. ... More

I like many found that the home was not complete on closing. I struggled to even get sombody to respond. I was promissed all would be fixed. Nothing was fixed, infact after I moved in I found many more major faults. Master bedroom had no electrics for a week. They found dangerous wiring fault. No hot water, infact no water came out of hot faucet. No internet, they forgot to order it to be connected and then found out no underground conduit was installed to wire the system in. This system comes with the house price and HOA. As we have no cell phone tower internet is important. WE WERE LEFT IN A DANGEROUS POSSITION AS WE HAD NO CONTACT WITH THE OUTSIDE WORLD UNLESS WE DRIVE TO A CELL PHONE RECEPTION AREA 4 MILES AWAY. The landscape was half finished, the sod badly laid is mostly dead, no idea when or if that wil be sorted. Sliding doors hard to open, my wife cannot open them, badly installed and damaged, the framing has a 1/2 inch bow in the vertical. Floor tiles have many not fixed to floor correctly so are loose. Walls out of vertical by 3/4 of an inch in various places. Walls bowed buy up to an inch in varios places. Most interior doors stick shut at top or bottom or both, This is because the fromes the doors are in are badly fitted and bent. Damaged vanity unit in master bathroom. Bad stucco on most of outside . Block driveway has suncken for the third time. I can go on but this is just an example of the disgusting quality of home I was sold. I closed on 13 September 2022 it is now November and nothing realy sorted. Still they have my money so who cares, So be warned . ... More

Be sure you hire a private inspector for the framing, framing problem fix and blue tape inspections. My experience with Pulte is that they are not a quality builder. We have lived here over a month and multiple items still have not been fixed.

the materials and craftsmanship are sub par. too many to list

Project manager is assigned many houses under construction which takes away from the personalization that they should have with each new home built. When it comes to workmanship, there isn't any. Slam, Bam, lets get it done.

Once they close and transfer the title to you, they have no follow through on their own work that needs to be finished

The management company is non responsive The windows are inferior The heating system doesn’t heat entire first floor $million for a maybe $five hundred thousand house Would not do again

Don’t move in until everything meets your satisfaction, or you would be waiting a long time until they get to you.

I am extremely disappointed with this house.

The quality of workmanship is far from satisfactory. The house was not cleaned properly prior to owner possession. Numerous issues with the finish work requiring constant contact with the Field Quaility Manager, as well as the Customer Care Office. Appointments scheduled and the Trades do not show up or call, with total disregard for the home owners time waiting around all day for a no show. Buying a new EXPENSIVE Home should be a pleasant experience. I wish I could say that about the purchase of this home.

Poor quality in construction, items such as paint, tile, trim (inside and outside), bathroom caulk

Pulte mortgage was challenging. It was very nerve racking.

For the most part the Sun City Peachtree community is the best place you want to live of you're looking for comfort, safety, peaceful bliss and so many activities to be able to be involved with I can't even count. There are tons of great neighbors, and frendly people from all nationalities there is no other place like home. I am home here....

Pulte Mortgage was challenging having to deal with several different people. Then after we get finished the mortgage is sold to a different company

Pulte mortgage was very difficult to deal with. Our oven was not installed properly, resulting in the wires burnt creating a fire hazard. Any issues we had were addressed in a timely manner.

We closed on our home in September. Our experience with Pulte Mortgage was overall frustrating and an extremely negative experience. Pulte, 2 lightbulbs in lieu of a $10 fixture for the gathering room on a home costing in excess of $800k? Really? While we recognize we’re purchasing a “lifestyle”, you can do better. For whatever lack of quality in building materials utilized, our builder, Lance, went above and beyond to identify and correct any/all issues. Lance treated our home build as his own and added a unique personal touch utilizing his vast building experience/background making the construction experience under his oversight an extremely positive one. Kudos to Pulte for having Lance on their team! ... More

We actually really liked everyone in our buying experience ,except there were too many contradicting response and I truly feel we did not get the house we wanted ! The design of the house is perfect ! We aren’t thrilled with 2 by4 for the structure but there was not much we could do about that . The structure and materials of the house to keep it cool are great . Our biggest complaint is we told we could not have a front porch , but why are there several houses that are exactly the same Nextdoor to each other on our street ? Why couldn’t we have glass doors placed on our tubs , why is our landscape so poorly done ( it’s awful ) when our neighbors have bigger and healthier plantings ? ... More

Too many items left out, would use a bank for a loan instead of Pulte

More information for available additions prior to buy like gutters, doors, and patio. More upfront

Overall a positive experience prior to closing. Mark with Sales was responsive, knowledgeable, and flexible prior to closing. The mortgage loan team was disjointed and difficult to work with. All requests from the team were responded to immediately, but then it could take weeks to get a follow up response. No one seemed to work together. Trying to schedule travel for closing when we couldn’t get a firm date was difficult. Understand keeping it on the family and offering incentives, but be sure to deliver and communicate. Cole the contractor was great; answered questions, did walk through and an overall fantastic person. Disappointed after the closing was complete. No follow-up, no thank you, no welcome to the family. I expected more from Pulte or Del Webb. Went to office to say hello. The staff had no idea we had purchased the home. Didn’t receive any warm welcome or thank you from anyone along the way. Bought the model/sales office, so there’s been confusion with USPS, deliveries, etc still showing home as a business not a residence. Love the community and the residents! ... More

Many of the touches such as painting are not up to snuff. However, some of my concerns have been addressed. I am not sure I would buy from Del Webb again though.

The sales/buying experience was typical of most production home builders. Nothing exciting to remark positively about. On the negative side there were several issues. The Design Center options and price list was out of date for the model we purchased, and if I weren’t able to read construction drawings, we would have missed out on contracting for several items. It’s also a significantly disappointing situation to not be able to make some minor changes, during the contract signing process to alter closet layouts, change a pantry door swing, or add some additional wall outlets in the home. There are multiple locations where the standard outlets being provided, are insufficient. The quality of the materials and construction were quite good. Our Construction Manager was truly excellent and had a customer-first attitude. In contrast, our sales rep was severely lacking after the contract was signed. Overall we are satisfied with the home we received, but we are disappointed in the post-closing warranty department, because we have learned that if we don’t continually chase them down, then nothing happens. We would probably buy again, since, for the price, the home product is good value for what we received. ... More

Overall we are very happy with our new home. The buying process was fine except for the mortgage application. We wasted months trying to get a Pulte mortgage - finally used another lender. The quality of the home is great except for the flooring. We chose the most expensive upgrade for flooring and the floors are terrible. Wish there had been an option for actual hardwood floors vs engineered hardwood. And our dishwasher was not working upon move in and after waiting a month for a repair my husband finally uninstalled and reinstalled it properly. All the people we worked with were very nice. Also feel that Del Webb “oversold” some of the amenities - like the new pool will not have a swim up bar as promised. And Del Webb needs to have some sort of ombudsman with the post office/UPS/Fedex - after a month we still can not get packages at our new address. ... More

The building experience was great, they constructed on time and kept us well informed at every stage. We've had 4 houses built in the past and this was by far the best build quality. However, post closing, the Pulte selected HOA management "Castle Group" has been a disappointment. They don't always respond to emails or voicemails and are generally disinterested in helping resolve issues. We're hoping that service quality improves as no escalation path has been provided for us. If we had a better HOA management team, our overall experience would be excellent.