Del Webb Reviews

I was so excited to start this new adventure I may have overlooked the obvious. We bought the castlerock floor plan which is beautiful but has a lack of storage in the master closet and bath. Having a basement helps. There was no light fixture in the flex room. All wire shelving in the house is to cheap for the price of the home. Wall paint should be an eggshell not a flat paint every mark shows and isn’t easy to clean up. Escrow work is being completed and Nick has been very responsive to issues. Great guy!! Kitchen island is beautiful as well as the buffet. Closing was a shock. The builder penalized us for not being able to close on the builders timeline even after they were told twice we couldn’t close until a specific date. I’m ashamed of this multi million dollar company not having the ability to work with the client. So far we are enjoying the amenities that come with the hoa and looking forward to many more years here. ... More

I wish they would have told us how cheap the paint would be so we could have had the interior painted before we moved in

The community is nice, the neighbors are nice. The internal construction is very nice. The outside, ESPECIALLY the siding has been a continued issue. Either the material is of poor quality-plastic siding, OR the installation company is a JOKE. It could be both. Pulte needs to examine this VERY CLOSELY

After moving in, we found that the water main shutoffs were not connected to the house. Getting that issue resolved resulted in our lawn and grounds being dug up and left in an unsafe condition. We’re still trying to get that resolved. We have been told by our lawn maintenance company that because of that improper grading, erosion will prevent a proper lawn from growing. Another issue, following a toilet backup after 3 days of moving in, we found that our driveway had been paved over a sewer blow out. That issue was resolved by digging up that portion of the driveway and exposing the blow out correctly. They then repaved our driveway. Another issue that was resolved hd the panty door in kitchen, which was meant to be opened into kitchen, having to be rehung so that the pantry door opened into the pantry because the oven door would not open with the pantry door handle in the way. That resolution with the pantry door opening into the pantry causes us to have to enter and walk around the door to ge to the other side of the pantry. Lastly, after moving in we found a gas leak at our hot water heater in the garage. We left the garage door open to vent the gas until the builder contacted the company responsible to replace a broken gas valve. ... More

Bring your own realtor when dealing with Del Webb. My construction manager was fabulous but the work done by the subs was less than good.

We moved here from the west coast where over the years we had purchased several brand new homes so know what to expect and are familiar with the interactions with builders. This home has a nice layout and great neighborhood but the quality of the build is mediocre at best. The house serves its function of giving us shelter and making us comfortable but it comes with sacrifice of a good quality build. If we had to buy again in this region it probably wouldn’t be here. We paid premium price for average house.

The house was already built so could not get options i would have liked . House should have hose bib in rear standard . The kitchen , master bath , laundry and greatroom very nicey done .

We recently settled in our home and so far love the community. The house is nicely designed, but the finished product has a lot of defects. Still waiting to see how the Pulte team responds to the issues we have identified. We presented them with our 30 day list and should know in about a month what they will and won’t address. My biggest complaint is their response that it is up to our standards. I had to remind them my only frame of reference as to standards come from the workmanship in their model homes. If the work there was right, I expected the same in the home they built for us. I am very hopeful that they will address the items we discussed. ... More

Well, we continue to find things that we believe should not be as that’s not what we paid for. While we do get a response to resolve the issue (not always convenient for us) it’s just seems like lot of issues for a new build.

People should know that some of the features in the models to enhance them actually are not available to buyers. People should know that Pule is a huge machine that dictates every step of the buying process. The machine is too large to consider any deviation to their plan by any individual buyer. Pulte reserves the right to make any changes that help advance their plan. We were told we would not be able to close on our house until somewhere between the end of 2-23 and 5-23. That was the time table we used for selling our previous house. Our closing got moved up to 12-28-22. Due to the misinformation we were given we asked Pulte for some flexability in extending the closing date so we had time to sell our home. Pulte responded that they would certainly be flexable but at the cost of $300 per day. We still now own 2 houses in Chaska as a result,which is a huge financial liability. People should know that everyone here on site has been wonderful to work with. People should know that Adelwood is a great community with many,many activiities and they will make many new friends,and is a great place to live. ... More

Whatever date promised, add months. Need to watch every step of build as corners are cut by subs ie insulation not at appropriate lrvel, included features missing. Oversight of sibs and standards are lacking, ie trash behind walls if you open them up. Paying for the community, certainly not the quality of the home.

This is our third new home we have purchased. Based on prior two, this one lacks serious attention to detail. Builders main concern seems to be to close on homes as quickly as possible and neglect craftsmanship. Issues such as remaining paint splatters on floors, seams in cabinets with gaps, several floor boards were installed with clear damages, leveling of outdoor grassy areas, tiles grout with uneven colors, granite countertops with very rough surface to point a few. Overall a nicely designed home but could have done better.

I’ve been in my home for 7 weeks. I love my home but it’s taken awhile to get here. I believe there can be an improvement in coordination and communication. For the price I paid, I expected a cleaner more customer focused attitude throughout the construction of my home. I needed to escalate many issues three levels above my field contact. He got everything done and more importantly he took ownership until the issues were resolved. That is a priceless character and I truly appreciate his involvement!

First, love the location and folks in eTown Del Webb are very friendly. The building experience was OK. Our home was delayed which did not shock us but it also sat with no work being done on it for several weeks which was very frustrating. The superintendent we had is no longer with Pulte and the new supers seem to be much better. We feel the quality of the home should and could be better for the price. Pulte needs stronger quality control and higher expectations from their subs. Believe me, I know how hard it is to find workers but if they would hold them to a higher standard and expectations during the build they would probably not have to keep going back to homes to "redo" their work. Overall I would recommend eTown Del Webb but just stay on top of your build, be involved. ... More

Renee, our salesperson was exceptional throughout the process. That's the good. The rest is average. The trades people who built the house really didn't care. There were issues with the structure, electric, drywall, HVAC, cabinets, appliances, doors and paint that needed to be rectified both during construction and after closing. Two months after moving in we are still finding issues. My advice to anyone buying here, GET A HOME INSPECTOR AND HAVE MULTIPLE INSPECTIONS DONE. Lastly, when I need to submit a home repair claim, our representative is responsive.

Overall I was disappointed with the process. While I feel we did receive a quality home, there were some items around the workmanship that were just below what was expected for the price. In addition, I was told the house was complete and was expecting a house that was complete on the date of close only to arrive to a house that was missing a shower door in the master bath, screens for the entire house and a few other unfinished items throughout. It is six weeks after close and we are still missing these items. While I believe we will eventually get all of these items taken care of, it was not adequately communicated from the start and I have had to initiate a lot of follow up around keeping the process moving. Finally, there was little attention to the details to make you feel like a valued customer. We were essentially shown a drawer full of owner manuals and handed the keys at close with little instruction or organization around handover, how you pay for HOA fees, warranty process, etc. There was also no information given to us around the irrigation system, typical watering schedules or maintenance. This we will have to go investigate ourselves. Some of these smaller items would take little time to accomplish and go a long way to making you feel more valued and wanting to recommend the process to others. ... More

Parisa and Chris were wonderful! They were always available to answer questions.

Our sales person, Jarrod, was very responsive and reachable during the entire process. He was compassionate about our concerns during the build process. Our build went extremely slow, with nothing much happening for months on end. We wished that the communication of reasons for delays were provided to us in a more effective manner to alleviate our anxiety. Overall we are pleased with the outcome and love being a part of Sun City. We would not recommend building, but instead buying a spec house that has already been built.

Very disappointed with the Communication about things in my home I purchased a spec home and have very little communication about items in my home. Such as no idea where my tile was purchased as I have issues and have no idea who to contact

Make sure you don't purchase the cheapest appliance pkg. We did, and the stove is by far the WORST I've ever had. Poor quality, sides of oven (next to cupboards) heat up to 150 degrees when oven is on. Heat from vent hits the front panel so it is HOT to the touch and very dangerous for kids

Communication on sales end unacceptable. Design process needs improvement. Design consultant was good. Adding options was expensive as to what you were getting. The best experience was working with site manager to get us through the building process.

Our salesperson (Allen) really worked with us to find the lot that met our expectations. He was always pleasant and easy to work with. Our project manager (Jacob) did an excellent job communicating with us throughout the building process. He kept us informed of the progress with pictures and any information he thought relevant. Since being in the home we've had to work with our warranty person (Debbie) on issues and she has been responsive however we have been disappointed with the length of time it took to resolve some of the issues i.e. a broken kitchen cabinet. We were told that it would take a week to replace it however it took over a month and a half. Also it was disappointing to have a roof leak that was not corrected on the first attempt and caused more damage to our ceiling when it leaked a second time. Our warranty manager has been very responsive and communicative to address issues. Overall we happy to be in our new home. ... More

For the most part, the quality of supplies and materials have been good. But we have been here in the house about 6 weeks and are having problems with the windows. I did get a response to the service ticket but not a repair. The folks I would be most careful with are the design group and the salespeople that go over the house design exterior. I might have missed some of the information I was supposed to have made as I had to do all virtual selections were made as I had to do all virtual choices. It wasn't until I moved in to see some of the choices I could have made. With the interior design it was a similar situation. Anything I wanted to change, and pay for, was outside their cookie cutter mold and considered custom. I should have told them to do nothing a then brought in my own people after closing.. A word to the wise to think about. The best I can say is that our project PM Josh was the best!!! ... More

Carlos has been great in trying to solve quality issues

Main complaint is Quality of workmanship. Many things or not lined up or not centered where they should be, etc. paint splatters all over the floors.