Del Webb Reviews

A challenging time with extreme turnover and supply issues. So it is unknown if Pulte would be different than we experienced from Nov 2020 to Nov 2021. The Pulte process assumes the work by their subs will be poor quality requiring three and four do-overs. Oversight while work is being done the first time by Pulte is almost nonexistent. Pulte gets involved after the fact when the initial poor quality has already been built in. There were extraordinary deficiencies evident during the Builders Walk-Through before Closing. The Buyers had to do the punchlist the manager should have corrected before calling for the walkthrough. Closing had to be delayed significantly after what was supposed to be the final walkthrough before Closing. Problem is what we found were evident at supposedly completion. You can only wonder what was covered up in the building process knowing so little oversight occurred. ... More

This has been a great experience working with everyone concerned in this whole process. Very happy!!

Delays in materials, appliances, etc., post Covid created challenges for all, however, Pulte, did their best. We are loving our home & the Sun City Festival community. Thank you.

Great field manager, answered questions, kept me informed throughout process. Would suggest change to layout of kitchen cabinets, microwave. Put micro above range so that upper cabinet to right of dishwasher could be used for dishes.

Pulte delivered exactly as the promised, included time to build!

Harrison was extremely helpful explaining everything to us about the house. He was quick to respond to anything we found wrong or had a question about. It was a pleasure working with him.

no refrigerator. I have not received the refrigerator that is supposed to be here. I have received no input on progress.

A very poor customer experience during and after the build process. I have advised several friends of mine who were considering buying here not to due to the issues.

Nice property with a good amenities center

From first inquiry to getting the keys, everything about buying in this Del Webb community has been a breeze! Friendly, professional people, a lovely community and a beautiful retirement home. We got it all!

The process from start to finish was easy an fast. I was kept updated weekly on what was going on with the building process.

Many issues still to be dealt with after closing. Spent lots of money for sloppy workmanship as well as unfinished. I think the site supervisor is inundated with many homes and trying to do his best. I have to cobtinousky ask for things to get done. Labor must be hard to come by.

Staff is easy to work with. Neighborhood is exactly what we were thinking it would be. Very friendly

Everyone is very friendly and concerned about how satisfied we are with our new home - even after we closed, they still took care of us.

Very disappointed with the poor workmanship and hopefully all will be resolved during the warranty period

I found the quality what I expected with a semi-custom home.

Apparent inexperienced workers and poor quality control, coupled with unqualified field managers

Be prepared for working with a production builder that has no competition. The only checks and balances in play are the existing building codes. And remember, those are minimums. Granted, our project was hampered by the Covid pandemic and a harsh winter, but the resulting delay in material access is the only thing applicable to those causes. Neither of those have anything to do with poor craftsmanship and quality of materials. Both of those elements have left us disappointed. All we expected was a house like the model that led to our decision to contract with Pulte Homes. Nothing less and certainly nothing more. What we didn't anticipate was how much effort would be required to get to that minimum. And that we are still waiting for some of these elements to be corrected even after closing. Our Project Manager did much better than I thought was possible with these circumstances, but I felt like he was constantly swimming upstream. We entered the process of moving to Sun City with the perspective of a new house being the icing on the cake of a well planned retirement community. What we have experienced is a cake with very little icing. ... More

Extremely poor customer service across the board from the Pulte team! Pulte's main objective was to get as many houses built as fast as possible with no regard for buyers or quality. Also no regard for targeted market - older population

Sales office experience great- build out only so so…watch your back. The community is wonderful, quality of workman ship needs watching as you build.

Our experience was great thanks to Liz and Kristen -

afraid the quality of workmanship displayed in my home less then I expected and hoped for---too many small issues to list but they all add up to each room with little attention to quality detail...,I am sure I will be doing complete repaint of walls and trim(with sanding) within first 2 years of ownership. landscape ok, but not what I would have selected and not sure why I could not select a layout or type of bushes from a selection, much like flooring and lighting. out of space to add more

Because corporate headquarters puts ridiculous deadlines in completing homes, homes are closed prior to having the houses fully completed (e.g. gutters are installed after closing, appliances may not be in house)

Custom er service is awful.

The brand new condo is beautiful at first glance. However, my first week I had to hire a plumber (at cost to me, builder would not cover), ask builder to put in electrician work order (which they will cover under 1 year warranty, presumably) and a washing machine repairman. I worry now about the quality of materials and workmanship given these issues on a brand new build. Otherwise, the place is lovely and other residents nice. But waiting for the next shoe to drop re: my home isn’t a great feeling.