Del Webb Reviews

The home is decent, and we do not regret the purchase. However, the customer care manager has been abysmal. The house does have issues that warrant addressing; paying 400k for a new house and the dishwasher break, large cracks in cabinets, and sinks not working within the first month is not pleasant -- but the lack of care from the customer care manager is truly disappointing. There is a clear feeling that they do not want to deal with us now that the money has been paid. This is disappointing, to say the least. With all that said, the house overall is pretty good, as are the community amenities. ... More

Issues that were supposedly doubled check to work were in fact NOT double checked, or even checked at all. Furnace did not work -somebody failed to turn on the gas. Dishwasher did not work - there was no electrical connection - no whip from unit to electrical source! First time we used the oven it blew up & Del Webb rep had us call warranty department which was going to be a 6 week wait to repair it! A street cleaning water trunk with a 20,000 gallon capacity was told to use our faucets outside as the source for their water supply - can you imagine our water bill of 20K gallons??!! VERY DISAPPOINTED IN ACCOUNTABILITY!! ... More

Poor quality finish on walls and cabinets, scratches on cabinets, told the were on order to replace, have not heard back. Walls poor finish with paint! Scheduled a meeting for warranty and took afternoon meeting and no one showed up or called saying they were delayed. Not happy!

Home was built within time frame promised. Punch list before close not completed so now we are dealing with the warranty people. They have to see eversum itted before they will send the trade out. Frustrating process now.

Don’t want to say

The Granit Kitchen Counter Tops which I paid 5K extra for are a disaster Corners broken off, chips, gauges, scratches, etc.. More than 30 in all, on all counters. These where noted prior to closing and after closing. Was promised all will be taken care of prior to closing. STILL WAITING 4 WEEKS LATER. Found out yesterday that our sales person quit. Also that the "Customer service dept has no people and building supervisors are filling in. Had meetings with at least 8 repair people and the contractor . Ironically all the work men told us to replace it as the damage is to great. Different story from theirs boss. Was told we don't listen to the work men just the bosses. ( If you want to know how a war is going ask the troops, not the officers.) From my view the current game is WHO'S GOING TO EAT THE BILL TO REPLACE MY COUNTERS. Which by the way I had no choice in selecting. Beyond all that I think given the rate at which this developer is building homes the mess by the subs is a given. All though if appearance means anything, I would recommend based on my building homes myself that the builder create a cleanup crew to manage the mess at the building sites. also that the supervisors take greater care in there inspections and police the subs to do good work. ... More

Stay away from Pulte developments

Expensive, hasty build, poor quality, slow to remedy issues. Currently doing our own plumbing fix.

My how things have changed for the worse. A Del Webb home is no different from any of their other divisions or their competitors. The overall quality of our home is borderline atrocious. Mounding isn’t properly cut and fitted, tile work is slightly better. Wall texture is totally inconsistent. No amount of caulking, which is improperly used everywhere helps. Landscaping is as poor of quantity as one can get away with. Everyone who works for this builder has a lane, and in it they stay. Nothing with this build happened on time. And excuses flowed frequently for every imaginable issue. So far our del Webb experience leaves a lot to be desired. And I’m pretty sure I am not alone with these sentiments. ... More

Contractor response for warranty issues brought up with Pulty are poor

Now I realize I bought an expensive track house. I worry about the future of the Sun City “neighborhood” concept that it was built on. Now the emphasis is on how many homes can be built and how fast. Infrastructure and amenities no longer come first but only after most of the homes have been built. Very disappointed in the Pulte model of Sun City.

Not the same quality as the Pulte Home I bought back in 2010. Shame that profit comes before quality and pride

I will only say that it's been an experience. I'm thankful that we were able to close when we did and hopeful for the future of our development.

Bridgette our salesperson was the bright spot in this process .

Sales Office lied when they told us work on the new building quit every day at three. They work seven days a week until dark sometimes even after dark. We were told appliances were checked and tested before we moved in. Mine, and at least 30 other people in my building have electric ranges where the ovens tripped the circuit breaker. Every time it is put on. It took whirlpool a month to come out and investigate the situation. Dog owners are ruining the new building. They let the dogs defecate right outside the front door, ruining the grass. We have even had dogs defecate in our elevator and the lobby where the owner just took off and left it. The rule is dogs should be walked 30 feet from the building. These people do not read emails. They should be sent regular mail on what the rules are, and fine the ones who break those rules. I also don’t know how Pulte can build multi family buildings without automatic doors in compliance with ADA regulations. ... More

The sales person was great during the home buying experience. After the sale was complete, not so much. Homes have warranty coverage and a system to post requests. They go unanswered.

The quality for a 600+ home is horrible! The paint, which was upgraded is horrible! Paint on the floor, rugs. chips on my counter that if they could not fix it expected me to pay for it. The landscaping person is absolutely useless! I had dead plants that I acknowledged before I moved in an trying to get them replaced correctly did not happen! It was not a good experience that's for sure!

Just a huge money grab. Price and value are out of sync. Plastic plumbing fixtures?

Good thru closing but quickly fell apart after closing. Very difficult to get help with problem areas after closing!!!

Several problems, mostly cosmetic, still awaiting resolution.

I closed over a month ago. No evidence of commitment for them to finish remaining items. No follow through. They don't care, especially once it closes. They claim the various vendors tried to get a hold of me, but if so, no messages or emails were left. Bad trim was replaced over 2 weeks ago and still no painter to repair the wall and paint the trim, on top of not completing items that were on the blue tape list a week before closing. Several different vendors need to come back and no update on when that will happen. It has been a poor process.

After driving thousands of miles to get into our new home we discovered that our brand new washing machine (that we purchased from Pulte) was leaking water. It took three phone calls and a heated conversation with the Customer Care people to finally get someone from Pulte to respond. They refused to replace washing machine even though it never wash one load. Their warranty states it will be repaired not replaced. Three weeks later and it still has not been repaired. No parts in stock to repair.. Totally frustrated!!

I feel the quality of the finished product is less than the ideal presented in the sales office. Lots of little issues left to be taken care of. I believe this is due to the number of homes the construction manager, who did his best, has to handle. Also, very few union people on the job which is reflected in the issues. All that being said, we are in the house and enjoying it and the neighborhood. IMO many of the issues that arose during construction could have been avoided if the construction manager had fewer homes to manage.

The company needs to follow up on claims and try to improve quality of home by reviewing the comments and seeing if they are achievable to make a home flow better. They appear to want quantity not quality!

First, you are buying a production home. Once you sign your structural contract with whatever options you have chosen there are no changes permitted at any price. Gee I want a porch. One day after signing you cannot have a porch. You can change and upgrade basic choices on selection day. However you are limited to what is determined for you. I want premium paint.NO! I want light dimmers NO. I want better appliances. YES up to the brands offered. The workmanship particularly trim work is sloppy. If you have a great construction manager which we did it will be pretty nice by closing and you will live in a beautiful area. ... More