Del Webb Reviews

There were too many different people involved in the Pulte Mortgage process from start to finish. We love the home and the community.

There are a good amount of activities to join and a good variety. With 900 homes many opportunities should be offered multiple times so that no offering gets filled up making many people not able to participate.

Home seems well built with minimal "new home" repairs. Customer service on "repairs" is good. Unfortunately, the process of getting a mortgage through Pulte is a real pain in the butt. Multiple "reps" and "advisors" involved and none of them communicate with each other=confusion and incomplete directions. The Sun Cities are great, but buy a resale home, not a new home.

Overall quality pretty good, some features upscale. Finish details leave a lot to be desired.

Overall good however the mortgage process was extreme.

We have lived in other Dell Webb communities before and this house in Stone Creek seems to be better constructed. Issues with the home are taken care of much quicker before the purchase than after.

We are happy with our purchase but disappointed by some of the small details not addressed until after closing and then other issues that presented themselves within the first month. The issues though, were addressed in a timely fashion.

Had a great salesman. Very informed a word to get good deal.

If you are out of state from where your house is built, make sure to plan to visit your new home often so as to meet face to face all involved and monitor the construction progress. Make sure to establish a good rapport with the project/construction manager.

There were a lot of initial problems when we first moved into our new home. Thanks to the persistence and dedication of our site manager, Josh, most were taken care of in a reasonable time frame. Working with the warranty people for follow up since then has been good.

Our home is quality built and has had a few bugs as was expected. The site quality person has been extremely helpful and responsive!! We are coming up on our 30 day punch list. Our new oven had a control board failure but has been replaced. The closing could have been better. We were charged $1500 dollars for not closing on the day that the builder wanted to close. Our closing date was moved up 6 weeks and we were not prepared to close on that date. End of May to April 20 was an unexpected imposition when others told us that the dates had been delayed for their homes. Our sales person was not happy and we did not appreciate the penalty when we told the builder weeks in advance we needed an additional week to close. We were closing on our previous house and arranging for movers. The amenities of the complex are great and we look forward to using the community center, get involved in events and meet our new neighbors. All have been friendly and cordial. The sales team and construction supervisors and crew have been great!! ... More

There were several issues when I moved in -sliding door would not lock - air conditioning would not turn off. I had to turn it off at the breaker - dishwasher was not connected to the water - sprinklers were not connected to water

Biggest problem was Pulte title and their lack of responsiveness

Overall we very pleased with our new home. Everyone we dealt with throughout the process was polite and responsive. The reasons I didn’t give 5 star ratings are as follows 1) the loan approval process took way too long. We were told 4-5 weeks and it ended up being close to 12 weeks for a conditional approval. We also felt that we asked to verify and reverify financial information that had been submitted previously. 2) We did not feel that there was a lot of communication during the construction process until toward the end. 3) We did our final walk through and noticed a few minor things that were corrected by the time we moved in. However, after moving in we had the house inspected and we found several things needing correction, i,e, loose roof tiles, missing light fixtures/bulbs, bathroom cabinet with large crack in the base to name a few. We were disappointed that an independent inspector found these issues and Pulte did not. Again, overall we are very pleased with the design of the home and we love the community and amenities. Also, the warranty staff have been very responsive and polite and we are confident that the issues discovered during the inspection will be resolved timely. ... More

The build and communication during the build was fine. Never had any issues with construction manager. Pulte Mortgage tried to milk our finances just days before closing and we called them out. We switched Mortgage companies days before close and then made Pulte mortgage match the second company. This cost Pulte $73,000 at closing. Blessings to all who built our home but shame on the Mortgage of Pulte for jerking us around to attempt to gain another 50 grand with days before closing. We busted you and gained $73,000 towards are closing AND lost our recommendation after we built two Pulte homes. ... More

Bought a spec...for model and location..pallet turned out great...response to blue tape items takes a while.

The mortgage process was very difficult.

Keep an eye on your house as it is being built. Check it out every week if you can. When you see something that is wrong or looks wrong tell them asap. Pictures help to explain it.

The process of building the home was great, the attention to detail was great, my home was ready when we closed, and I love my new home. However, they embarrassed and humiliated me when I attempted to see the progress of construction after a 2 week absence - literally escorting me off the property without letting me see it. I understand they were enforcing a policy - but the policy is insensitive and so was the enforcement. There are better alternatives but they were completely unwilling to discuss them with me.

Substandard communication during construction process, and we were fatigued after our requests for numerous meetings on site were met with indifference and silence. We had to constantly refer back to our sales agent.. 12 months of requesting a status via an on site meeting that never happened until the week of the closing.

Southern Springs is a wonderful place to live. Looking forward to getting more involved with the community

Home generally built with good quality however there are certain items that are just not 100% and need fixing. Almost feels like a rushed job.

Everyone that I've dealt with has been friendly, courteous and professional. Ben Haley, Kerry Fulford, and Priya Patel have been great to work with. Lots of issues but I blame that on problems that are outside the control of the builders. That being said it was still a stressful and difficult time, glad to be in my home however.

So if you are Having a house built by Del Webb you need to pay attention to your building manager and ask the same questions multiple times

when you go through your walk thru make sure you look at every nook and corner. We had lots of problems after closing mostly small and fixable but very annoying