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Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9522 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9522 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.8

Customer Reviews

Del Webb - Love the home we bought.

  • David U.
  • Verified HomeBuyer
  • October 12, 2021
  • MARANA, AZ

Love the home we bought.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 2

No Attention to detail

  • Oscar C.
  • Verified HomeBuyer
  • October 12, 2021
  • Corona, CA

It's been a big inconvenience pointing out so many imperfections on the entire home at all categories. Ex: Paint-Cabinets, Hardware, Fixtures, Stucco, Solar, Electrical and many others.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

Lake of supervision and workmanship.

  • Mary C.
  • Verified HomeBuyer
  • October 12, 2021
  • Okatie, SC

So many things that needed to be done delayed closing and supervisor promised to get them done along with some small items done after close, but didn’t do them. They are on 30 day punch list. Still waiting for toilet holder and 2 towel rings, unacceptable!

Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. We would like the opportunity to discuss this further with you and try to make things right. Please email us at customersupport@pultegroup.com delwebb

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

We are satisfied clients

  • John K.
  • Verified HomeBuyer
  • October 12, 2021
  • McKinney, TX

We had an great experience with Pulte Builders. Considering we are out-of-state buyers, communication was very important to us. Highly Recommend.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Had lots of problems with door and then flooring. Weeds in yard.

  • Frances B.
  • Verified HomeBuyer
  • October 12, 2021
  • Summerville, SC

You have to keep bothering them to repair fixtures. Electrical problems etc.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 2

Ease of Purchasing a Del Webb Home

  • John P.
  • Verified HomeBuyer
  • October 12, 2021
  • North Las Vegas, NV

Because of our career requirements we have had three houses built by major home building companies prior to our Del Webb House. Without exception our Del Webb House has the best quality and value. The process was excellent as we were not able to be present for the building of our house it was completed in excellent condition throughout the Covid 19 time frame. Our sales rep Candee made purchasing our home easy and fun and our building manager Gabe presented us with a near perfect home. We love our neighborhood and all the amenities that go with it.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor fit and finish overall. Multiple door handles fell off on use as they were installed backwards.

  • Shirley M.
  • Verified HomeBuyer
  • October 12, 2021
  • Spring, TX

Paint used in all areas including kitchen and bathrooms is FLAT.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

proactive project manager

  • David O.
  • Verified HomeBuyer
  • October 12, 2021
  • Myrtle Beach, SC

we have a very responsive project manager

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Del Webb - Attention to details by project managers

  • James C.
  • Verified HomeBuyer
  • October 12, 2021
  • Aubrey, TX

Attention to details by project managers

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Errors and Delays

  • Gloria K.
  • Verified HomeBuyer
  • October 12, 2021
  • Rancho Mirage, CA

NOT top grade. Obviously rushed work ( slapdash painting, wrong measurements and materials, missing materials.wilful lack of communication. abandonment by supervisors,etc) Cust Care Management required continual pleas and proofs

Del Webb responded:
Hi,
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.

Thanks ^AH delwebb

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

Del Webb - I like the area very much.

  • Susan R.
  • Verified HomeBuyer
  • October 12, 2021
  • Spring, TX

I like the area very much. Lovely neighbors

Del Webb responded:
Thank you for your feedback and we are happy you are enjoying your area and neighbors delwebb

Total Score 2


Quality 4

Trustworthiness 4

Responsiveness 5

Highest Quality is our Normal

  • Kathleen S.
  • Verified HomeBuyer
  • October 12, 2021
  • Land O' Lakes, FL

Del Webb Bexley is there excellent builders for 55+ community. They have laid plans for excellence in home building, community, environmental & long term health & happiness. I am impressed with their professionalism & treating me, the buyer, with respect and family helpfulness starting from beginning of mortgage application through my first year In my beautiful home. Thanks for everything!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

the people.

  • Marcos D.
  • Verified HomeBuyer
  • October 12, 2021
  • Mesquite, NV

the hole process was great.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - THE QUALITY OF THE HOME IS NOT VERY GOOD.

  • Donald S.
  • Verified HomeBuyer
  • October 12, 2021
  • MARANA, AZ

THE QUALITY OF THE HOME IS NOT VERY GOOD.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Field Manager

  • John J.
  • Verified HomeBuyer
  • October 12, 2021
  • Plainfield, IN

Our Field Manger, Dale Pruitt kept us informed as to the progress of our house while we were in Florida and has taken care of some of the minor issues we have had.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We purchased an older model home "as is." The home is lovely, but the inspection was not in depth, the contracted repairs were not performed and we've invested thousands in repairs to bring it up to code.

  • margaret P.
  • Verified HomeBuyer
  • October 12, 2021
  • Georgetown, TX

We are very happy with our new house and the community. Our concerns lie in purchasing a past model home and finding many costly items in I'll repair. The sprinkler, electrical and AC system all required significant repairs. One was in the contract, yet denied. Worst of all was being given keys and garage door openers that had not been recoded. The outside door pad opened up with no code whatsoever. That was only discovered by the men who came to change them for us.

Del Webb responded:
Hi, ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Poor quality workmanship

  • Robert H.
  • Verified HomeBuyer
  • October 12, 2021
  • Spring, TX

They try to cut too many corners. Quality control is poor.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Del Webb - Ask questions.

  • Michelle C.
  • Verified HomeBuyer
  • October 12, 2021
  • Haymarket, VA

Ask questions. Many options available, but only if you ask

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Del Webb - Bill, the salesperson was great throughout the process.

  • Jeffrey F.
  • Verified HomeBuyer
  • October 12, 2021
  • Immokalee, FL

Bill, the salesperson was great throughout the process. Being out of state he sent frequent photos of the progress. Upon completion of the home Jake, the construction foreman addressed all questions and took care of a few minor issues right away. Overall the home seems to be well constructed and the community nice

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shocked and Heartbroken

  • Robert A.
  • Verified HomeBuyer
  • October 12, 2021
  • San Antonio, TX

Hannah was great. She helped so much with issues that would arise, as I was on the west coast. Can't find words to express how crushed I am to see the lack of quality and care. Little tricks done to dupe us and hide flaws. In 5 homes I've purchased this has been by far the worst quality of workmanship. It saddens me because this was supposed to be our final house in a great community.

Total Score 5


Quality 2

Trustworthiness 2

Responsiveness 3

Until closing it was great.

  • Samuel L.
  • Verified HomeBuyer
  • October 12, 2021
  • Fuquay Varina, NC

Being a first time home builder I would have expected to have better responses to simple questions and service after we closed.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 1

Great experience !

  • Jenny H.
  • Verified HomeBuyer
  • October 12, 2021
  • McKinney, TX

We had professional and attentive service from everyone along the way. Would recommend Dell Webb withou reservations

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

The attempt to use poor quality materials to substitute for quality goods

  • Anonymous
  • Verified HomeBuyer
  • October 12, 2021
  • Florham Park, NJ

Buyer beware. Builder attempts to sub inferior goods for appearance of quality. Roads and streets keep in poor condition during construction period, creating tire dilemmas for unknowing vehicles.

Del Webb responded:
We were so disheartened to read that you had this encounter with our team and quality as this is certainly not the experience, we want you to have. We'd really like an opportunity to escalate this issue to our escalation department and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Lack of quality supervision on front end

  • Anonymous
  • Verified HomeBuyer
  • October 12, 2021
  • San Antonio, TX

Poor quality laborers. Careless. Trash everywhere. Watered down paint. Still waiting on punch items after two months.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Del Webb - The builder builds structural a good house as for finishing the

  • Richard H.
  • Verified HomeBuyer
  • October 12, 2021
  • Myrtle Beach, SC

The builder builds structural a good house as for finishing the inside very disappointing with painting being the biggest issue.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3