Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9035 homeowner reviews to learn why they are the right team to build your new home.
Del Webb
has 4 out of 5 stars in All Areas
9035 Reviews in All Areas
Customer Reviews
Homeowner
- Anonymous
- Verified HomeBuyer
- September 16, 2025
- Corona, CA
This is our third time we have bought over the years as a brand new home and we have had more issues with our Pulte home than the other two builders. The house was built with speed in mind and not so much on quality. The quality or the lack of quality comes down to inspect what you expect. speed of completion seems to be the focus versus focus on quality. Everybody is more than willing to fix the issue after the fact, but the issue never should’ve been there in the first place if the focus on speed wasn’t there. and focus and not so much on quality. All you have to do is slow down just a ...
Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you're unhappy with the quality of your new home. We understand how important it is to get things right the first time, and we truly appreciate your feedback regarding the balance between speed and craftsmanship. While we’re glad our team has been able to address issues after the fact, your observations will be shared with our construction teams to help us continue improving our processes and ensure future homeowners have an even better experience. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 5
Value 3
Responsiveness 4
Beware of the Unknowns
- David V.
- Verified HomeBuyer
- September 16, 2025
- Celina, TX
Overall, we felt like Del Webb/Pulte were not totally honest and upfront with us during the buying experience. We were led to believe that everything in the Models was available for choice at the Design Center. Boy were we wrong. All of the nice touches added to the Models were additions by the Interior Decorators and are not available for selection at the Design Center. Then because the Community is so new, the house didn't appraise for the Sales Price and major hurdles had to be jumped so that we didn't have to come up with the cost difference at Closing. The Sales Staff can be very ...
Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear that you love your new home, but we’re sorry to hear that parts of the homebuying experience did not meet your expectations. We understand how important it is to feel fully informed about design options, appraisals, and other decisions throughout the process. We appreciate your insights and will share your feedback with our team to help improve the experience for future homeowners. Thank you again. ^KH ...
Total Score 3
Quality 4
Trustworthiness 3
Value 2
Responsiveness 4
Has been responsive to my issues. Would like a walk through.
- Stephen N.
- Verified HomeBuyer
- August 13, 2025
- Sun City, CA
What is the status of my solar?
Del Webb responded:
Thank you for taking the time to provide feedback. While we are glad to hear that our team has been responsive to your concerns, we are sorry to hear about your solar installation and that you never got a proper a walk through. We would like to help, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Del Webb great!! Pulte not so great ;(
- Robert K.
- Verified HomeBuyer
- August 13, 2025
- Okatie, SC
Love the community…. But housebuying experience, not so smooth… told first Real Estate agent the street, and Sun exposure I wanted. She tried to push me on a different street. I said I guess I’ll wait or look at resale, since the street I wanted was not available. Two weeks later, I find out the lot I wanted was sold! And the street I wanted is available and she didn’t call me!? Changed agents. Got “ next best” lot. Then came building process… very rushed to pick choices, and you are locked in! No changing! This part of the process has so many areas it could be improved if they would just ...
Del Webb responded:
Thank you for taking the time to share your feedback. We’re happy to hear you love your community, but we’re truly sorry to learn that your homebuying experience fell short of expectations. We understand how frustrating it must have been to miss out on your preferred lot, feel rushed in the selection process, and still have outstanding items months after closing. We would like to learn about your unaddressed concerns, it would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Overpriced for total quality.
- Melvin B.
- Verified HomeBuyer
- August 07, 2025
- North Myrtle Beach, SC
Overpriced homes with basic quality of features and lack of attention to detail. Overpriced design features with limited design choices. No flexibility in design features as per model. Final move in quality lacks completion of all tasks. Still have blue tape on inside and outside home of work not completed. Cleaning team is worthless with windows, appliances and floors filthy. Second sanding and painting dust on everything to included light switches and appliances. Washer water connection not checked, flooded laundry floor the first week in the house. Outside flood lights not adjusted ...
Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations. The issues you’ve described, from incomplete work at move-in to quality concerns and unresolved items, are not the standard we strive to provide. We would like the opportunity to address these concerns directly, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 4
Getting In Late in Development Is Not Good
- Anonymous
- Verified HomeBuyer
- August 07, 2025
- Hatfield, PA
Bought one of last homes for sale in development. Builder reps are already working on a new development so responsiveness is awful.
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear about the lack of communication on our end. If there is anything we can do to help your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
Average experience throughout.
- Anonymous
- Verified HomeBuyer
- August 06, 2025
- Westfield, IN
Average experience is mostly due to insensitivity to customers throughout the process. It is somewhat expected of a mass manufacturing and building process, however more emphasis and resources must be provided to legitimate customer issues. Final inspection related issues must be promptly addressed although closing date is passed.
Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that aspects of your experience felt impersonal, and that your concerns after the final inspection have not been addressed promptly. We’d like the opportunity to review your specific concerns so we can work toward a resolution, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 2
Disappointed with the finishing work.
- Lynn B.
- Verified HomeBuyer
- August 06, 2025
- Fuquay Varina, NC
Once moved in noticed issues and while some were resolved others became my problem. The one plus was I had a great project manager who kept me up to date on the progress.
Del Webb responded:
Thank you for taking the time to share your feedback with us. We're glad to know that your project manager kept you informed throughout your process! While we're sorry to hear that were experiencing concerns in your home, we're glad to hear that some of them were resolved. If there are still unresolved items, we would like to help resolve them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Great home
- Lowell S.
- Verified HomeBuyer
- August 06, 2025
- Parrish, FL
Our home is wonderfully designed, lots of options, and a quality build. The community is beautiful and well laid out offering ample amenities with a fabulous lifestyle director. This is our 3rd Del Webb community and this one had the least informative salesperson and by far the weakest customer service division.
Del Webb responded:
Thank you for sharing your feedback with us. While we're so glad to hear that you are happy with your home and enjoying the community and it's amenities. We're truly sorry to hear about your experience with our sales team and customer service, especially comparing to prior communities. We would like to learn more about your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
1st DW Buyers
- Anonymous
- Verified HomeBuyer
- July 29, 2025
- Yulee, FL
In general, the experience was OK. There were options that were not available when we purchased our home. It would have been nice to have these options available. The quality of the work is good, however, a wider garage would be nice. A little tight for two cars on the two car garage. We have been here for a little over three months, just one issue so far. Hopefully no more. The landscaping is very nice.
Del Webb responded:
Thank you for taking the time to provide feedback for us. We're glad to hear you're satisfied with your home and that the quality of work and landscaping have met your expectations! We understand your thoughts about option availability and garage space, and we appreciate your perspective. Congratulations on your new home and welcome to the community! ^KH ...
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Noy great om forst 30 days!!!
- Daniel K.
- Verified HomeBuyer
- July 16, 2025
- Ponte Vedra, FL
issues. disposal...dishwasher...breakers..btah fan...doors sticking in first 30 days!!!
Del Webb responded:
Thank you for providing feedback for us. We're truly sorry to hear that you are experiencing these concerns after moving in 30 days ago. We'd like to make leadership aware of your concerns and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 4
Nice home but could be better.
- Wade H.
- Verified HomeBuyer
- July 15, 2025
- Mesquite, NV
We love our home however some upgrades were super expensive compared to after market sub contractors. Builder flooring was not customizable unless you pay more than double of what it's worth. Backyard and front yard landscaping should be more customizable. Exterior paint was substandard. Drip lines are all done with cheap thin wall tubing that always breaks after a few years.
Del Webb responded:
Thank you for taking the time to share your feedback with us. We're so glad to hear that you love your home! We also appreciate your comments regarding upgrade costs, landscaping flexibility, and material quality. Your feedback helps us better understand where we can improve the overall value and customization options we offer our homeowners. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Del Webb Home
- Troy B.
- Verified HomeBuyer
- June 11, 2025
- Mesquite, NV
Del Webb builds a wonderful home. The only issue is the options you choose above a base model is OVER PRICED!!
Del Webb responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you find great quality in our work. We understand your concern about the cost of upgrades, and we appreciate your honesty. Your input helps us better understand how to improve the value and experience for future homeowners. Thank you again. ^KH ...
Total Score 3
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
I was hoping for less issues.
- David T.
- Verified HomeBuyer
- June 07, 2025
- Okatie, SC
Working with the sales team was very nice as I had expected it would be. Working with the construction team has not been all peaches and cream. Have had more issues than I thought. I expected more from Pulte but not sure it will ever make it my expectations, unfortunately!
Del Webb responded:
Thank you for taking the time to share your honest feedback. We're glad to hear that your experience with our sales team met your expectations! We're sorry to learn that your experience with the construction process hasn’t fully met your expectations. Your concerns are important to us, and we’d appreciate the opportunity to understand more and work toward a resolution that restores your confidence in us. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Rush to complete
- Anonymous
- Verified HomeBuyer
- June 04, 2025
- Saint Cloud, FL
Do not move in until you check everything. I feel like they rushed so they didn't provide quality.
Del Webb responded:
Thank you for taking the time to share your feedback. We’re truly sorry to hear you feel the quality of your home may have been compromised due to a rushed process. That is never the standard we aim to deliver. If there's anything we can do to help, please don't hesitate to reach out to us at customersupport@pultegroup.com. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
A Stressful Experience
- Rolf S.
- Verified HomeBuyer
- June 04, 2025
- Parrish, FL
Everything from the start was very difficult for. We wanted to give up but our need to be close to our daughter and family for their assistance in the future didn’t allow us to stay in our previous home. We believe we were misled throughout the purchasing process. Told we were not allowed certain styles, colors or additions. We were left with secondary choices and not what we really wanted. The mortgage company made the short term loan a nightmare. Even having more than enough in investments, home, savings etc. the company made every step difficult. The bottom line is, if we had to do this ...
Del Webb responded:
Thank you for taking the time to provide feedback for us. We’re truly sorry to hear how difficult and frustrating this journey has been for you. We are disappointed that you felt misled during the selections process and that the mortgage experience added to the stress. Your feedback about the challenges faced by seniors, especially around navigating technology and getting timely HOA support, is deeply appreciated and important. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. Thank you again. ^KH ...
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 3
Overall
- Jeffrey Y.
- Verified HomeBuyer
- June 04, 2025
- Hoschton, GA
We found it a ploy that during the initial sales portion the agent seemed to display purposeful ignorance. Did the typical lawyer RE Agent routine. You'll need to talk / do with someone else. Making the job of getting information more difficult. Our construction manager, Josh, was 5 start. Easy to work with knowledgeable. Fond issues I missed. After closing, service requests have been handled timely and in an acceptable manner. Only true issue is, how poorly the sod was maintained before closing, granted it was winter and it was dormant. But once the sod 'woke up' it was mostly weeds ...
Del Webb responded:
Thank you for taking the time to provide feedback for us. We’re glad to hear that your construction manager, Josh, delivered a five-star experience—his attention to detail and proactive support are exactly what we aim for. We are also thrilled to hear that post closing, your service requests have been handled in a timely manner. However, we are disappointed to hear your concerns about the sod maintenance. We would like to ensure that leadership is aware of your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 4
Average
- Robert C.
- Verified HomeBuyer
- April 27, 2025
- Buckeye, AZ
Our final inspection revealed a defect in the ($8000) waterfall island countertop. Replacing it would have delayed our closing, and with our rental deadline and movers, that was not an option, so we settled on a $500 food voucher. Pulte could have worked with us on that. Disappointing. While gutters were being installed after closing, 12 cracked roof tiles were discovered. One of the bathroom sinks has come loose from the countertop. Hopefully it won't completely tear away and fall, causing further damage before it gets repaired. We replaced the powder room mirror which had been glued to the ...
Del Webb responded:
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you have found during your inspection and post-closing on your home. We understand how frustrating this must have been for you. We would like to ensure that leadership is aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
Lack of personal feel.
- Anonymous
- Verified HomeBuyer
- April 22, 2025
- Melbourne, FL
Have a detailed meeting and expectations from building supervisor. Have low expectations if want high quality work. Standardization gives speed to execute, but removes personalized experience.
Del Webb responded:
Thank you for sharing your feedback with us. We understand how important it is to have clear communication and expectations, and we’re sorry to hear that the experience didn’t fully meet your hopes in terms of quality and personalization. We want to make leadership aware of your experience and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 4
Our building experience. The only one that was very attentive was Chris
- Joseph A.
- Verified HomeBuyer
- April 15, 2025
- Fuquay Varina, NC
Overall the building process went ok. Chris our building manager was excellent. We had 2 floods before we even moved (one prior to our closing and one right after we closed however we had not moved in yet). Our air did not work the first time we turned it on about 3 weeks after we moved in. We have a tremendous amount of nail pops. Our enclosed room in our back the floor is on a 3” decline. Any thing else you want to know. Our garage door leaks at the bottom right floor.
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are glad to hear that overall, the building process went well, and that Chris has provided excellent service for you! However, we are sorry to hear that you are experiencing these concerns since moving in. We want to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 5
Value 3
Responsiveness 4
Tesident
- Anonymous
- Verified HomeBuyer
- April 15, 2025
- Clermont, FL
HOA not responsive . No idea when amenity center will be teady
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are sorry to hear that HOA has not been responsive and the uncertainty around the timeline of the amenity center. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. Thank you again. ^KH ...
Total Score 3
Quality 4
Trustworthiness 4
Value 3
Responsiveness 1
Homes are nice
- John V.
- Verified HomeBuyer
- April 15, 2025
- Murfreesboro, TN
I didn't like the buying process. Once you lock in the structure part you can't make any changes even though they may be months away from starting. The same is true for your design selections. Also, I was told March - April as the most likely closing time but it was mid February. My realtor agrees that was the timeline we were told. I couldn't change that day or time without a $500 per day cost which is ridicules. I would not recommend anyone go through this process. The homes are nice but overpriced because you are also paying for the amenities.
Del Webb responded:
Thank you for taking the time to share your feedback with us. We are very sorry to hear that the buying process did not meet your expectations, especially around the design selections and your closing timeline. We would want to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^Kelly ...
Total Score 3
Quality 4
Trustworthiness 3
Value 2
Responsiveness 4
New build
- Kathleen N.
- Verified HomeBuyer
- March 13, 2025
- FLORENCE, AZ
Our Sales rep was extremely helpful and kept us informed throughout the process. We felt the building took much longer than necessary, if it weren't for our Sales rep we wouldn't have known where things stood. We were out of state, once here things started progressing. We have a few issues, some response times are ok, others lacking and we are still waiting for items pointed out in the walk-through.
Del Webb responded:
We are sorry to hear that you have a few concerns since moving in. We would like to learn more so that we can help with any unresolved items. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
I had no interaction with the builder
- Ronald R.
- Verified HomeBuyer
- March 06, 2025
- North Fort Myers, FL
Not impressed with Pulte at all
Del Webb responded:
Thank you for taking the time to provide feedback. We're disappointed to hear that you aren't satisfied with your experience. We would like to learn more about your experience and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH ...
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 3
Concrete issues
- Anonymous
- Verified HomeBuyer
- March 05, 2025
- Murfreesboro, TN
Driveway is already cracking after 2 months of ownership. Sidewalks through the development are cracking.
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are so sorry to hear that you are experiencing issues with the concrete. We would like to look into this and ensure that leadership is aware of this situation. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 4
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