Del Webb Reviews

The purchase process is very smooth and efficient. The construction process moves along quickly but communications throughout the process is terrible. We knew very little throughout process and when we tried to communicate concerns or special needs we were ignored. Also care for property is not much of a concern during construction. Our hardwood floors were installed early on and not covered. We spent days cleaning them and now have 30 plus boards that must be replaced.

Overall product is incredible. Layout. Home. Beautiful. But the little things can add up. Sloppy processes hurt the overall experience. They should hire some quality control people along the way so you aren’t chasing the flawed work in the end. Saves on both ends. It’s so close

Do not rush you design selections

Selection of architectural and design options made so much easier by the experienced sales rep. Pulte has a solid, easily understood construction process they rigorously adhere to. Each week, the owner receives photos of construction progress. Pulte’s construction manager and post construction personnel have been great to work with in resolving any issues with the construction or ‘finishing’ of our home.

Paint drips, overpaint, crooked outlets, vents, drawer handle, light fixture, missing screw in door hinge, when water is on, tapping behind the walls, very annoying..….this is my second new home purchase. First home little to no issues…can’t say the same here..Pulte people are responsive.

During the build the site was a mess. Garbage everywhere. No attempt made to keep sheet rock dust and building dirt contained. No primer on painted surfaces. Door frames poorly installed and poorly painted. Floors scratches everywhere. Paint splatter on floors. Pulte/project managers stressed quality build but that doesn't seem to be where the emphasis is.

Everything from the initial purchasing process through construction has been top drawer.

I hate to be negative, but their some disappointing issues. Our toilet leaked after a couple of days, dishwasher hasn't worked for two months, takes hot water 3-5 minutes to get to the kitchen sink. Our front porch looks like it has been there for 20 years, there spots and stains everywhere and a footprint where someone stepped on the concrete before it was set. Everything was an upgrade in this house, which gets to be very expensive to have nice things, some of which we are still not happy with.

Builders team very responsive, excellent communication

Most positive is the communities that they develop geared toward like minded people. Communication during the building process was the biggest let down. Work cleanliness and organization was an issue.

The buying process has very much improved, however, the overall quality of the workmanship is not comparable to the process or the price. After having the opportunity to now closely, physically view the finished product, I'm finding a disappointing lack of attention to detail. I concede that I'm confident the dwelling itself is structurally sound, but the devil is always in the details. It's the small things that count like thoroughly covering the newly installed floor while painting to avoid speckling, or having professional cleaners actually clean up the unavoidable settlement dirt of construction upon completion, or insuring the caulking of gaps and holes that allow bugs to enter--simple, but telling. That said, the saving grace is the community itself at large. The people are great and the grounds are beautifully managed to say nothing of the plethora of organized activities and events. It's a great place to live! ... More

Builder got way behind initially ad then fired field manager. Hired new manager and everything seemed to be rushed to meet their timeline. They closed us without proper appliances (that we are still waiting o to be replaced.) Roof was not installed incorrectly and we had a roof leak the first night we spent in the home. They would not give us any official documentation of the repairs for our records. We have electrical issues (still), loose wiring in service panel and breakers popping. We still have water retention problems in the yard that need attention. Other than that, everything's great. (sarcastic). ... More

We have lived in our new home for a month and one half and a number of issues remain. Although some are scheduled to be mitigated today by your customer service representative who is excellent, others are unresolved although multiple requests to correct have been submitted. Our front garden is an embarrassment with the only response being it meets design elements. Some plants look like blades of grass peeking out of the mulch snd others look totally dead. Although we were visited by a group of representatives of Pulte and your landscaper (after numerous postponements) we were given the “company line” with no corrections to date although we were promised that some inferior plants would be replaced. Our fireplace has not worked yet and one of the controls in our shower is an incorrect color. This had been reported to the contractors who did the installations but wd have not heard from them. There are no communications between Pulte and the management company and we do not get communications regarding issues important to the development and its occupants. It took over a month for us to be registered in the management data base and some documents we were to be given at closing have still not been received by us. Delays in the opening of the clubhouse are understandable but the residents are not being informed regarding (as I have heard from my neighbors who are longer term residents) potential opening dates have been moved back with no one being notified. Our refrigerator has not been delivered and, although we were given an original delay of about six weeks,, we are at that point now and have no updates. A primary ingredient to all of this is ongoing timely and accurate communications but no one seems to either know or have interest in providing this. The overall attitude appears to be that the residents (YOUR CUSTOMERS) are totally unimportant. I would love to have a conversation with your representative as my sentiment is to explore ways to address snd correct resident complaints snd to contribute to building a COMMUNITY we will all enjoy snd be proud of. ... More

The sales team was great. Really sold me on the community and I loved the Mystique layout. After I bought the perfect lot on the lake it all went downhill. My field manager never kept me updated, there was issues getting water approved for the development phase, supply and labor shortages, we still don’t have cell phone reception outside of the house, my internet router had to be replaced and the breaker switch in my office was replaced and still keeps tripping. There’s drainage issues on one side of the yard and the runoff has washed away large areas of my lot. The workmanship quality was far less than I expected and the lack of communication very frustrating. ... More

Everyone was so great to work with and the quality of the work was super. I love my house!!

Process for responding to issues is slow.

They understood my issues and did everything they could to accommodate me

The builder did a great job getting our house built in these trying times.

We had a great experience with pulse home builders but the Pilates mortgage experience was horrible. After we had provided all paperwork several times we never got the ok to close till the day before

Overall it was a good experience for me

We would highly ask for Elaine if you're interested in this community. She is absolutely fantastic. Communication was great and she even sent us pictures of the build progress since we live out of state. Elaine is 5 stars!!! Everything about the community is top notch. The home designs are very good and there's plenty of options to get exactly what you want. So all that is 5 stars. It took awhile to complete the home from purchase to getting our keys, but due to covid, with materials and labor issues, we understood and it didn't bother us so beware it could take 8-10 months from start to finish. So the reason for our 3 star overall rating, is the lack of getting our walk through items fixed. In talking to our neighbors it's a common thing. Most of our walk through punch list were due to drywall, paint and overall cleanliness issues. We did a pre-walk and created the punch list with our super. We got our keys 4 days later and virtually nothing was done. You would think Pulte would have these trades scheduled after the pre-walk to address the issues as I'm sure they are the most common ones. Our master walk in shower glass wasn't installed until the following week. We still don't have our dishwasher, they did put in a temporary one, but it's terrible. We have heard nothing from Pulte at all. The work crews next door damaged our stucco on two of our patio posts and they still aren't repaired. We had to send in our own punch list to the super, he said they'll work on it. We haven't heard back. So it's very frustrating with the lack of communication and lack of repairs being addressed and scheduled. We would recommend buying in this community, but you have to have a lot o fpatience. ... More

Allow brick or stone facades to houses (as formerly done).. Allow wash tubs in garages (as was done up until recently). Allow pocket doors as an option. Allow pantry doors to open “out.” Note: we paid a carpenter to change ours. One of our better decisions was to use Pultes mortgage, insurance, and legal firms. The coordination between them was seamless and perfect. Made our job much easier.

Stay on top of you builder. They are under a lot of pressure taking care of so many homes. If you stay on top of them you can get better attention to your needs. Over all good builder.

The quality of workmanship is far from satisfactory. The house was not cleaned properly prior to owner possession. Numerous issues with the finish work requiring constant contact with the Field Quaility Manager, as well as the Customer Care Office. Appointments scheduled and the Trades do not show up or call, with total disregard for the home owners time waiting around all day for a no show. Buying a new EXPENSIVE Home should be a pleasant experience. I wish I could say that about the purchase of this home.

Sales reps and initial customer service were great. Recent follow up by customer service not so good.