Del Webb Reviews

Still waiting on my landscaping to be fixed after digging up my yard to fix broken pipes. I did get a fast response from the plumber.

Pulte / Del Webb. The jury is out but I can tell you that Pulte does not have a great reputation in this Del Webb subdivision. Pulte uses sub-standard contractors and the attention to details in regard to workmanship is bad. Maybe things will get better but my “not impressed” meter is not registering right now.

The experience was fine but the workmanship is not what one would expect for a home in this price range.

The finish work was probably the worst I have experienced. They didn't finish the items prior to closing. Doors are damaged, stove burner doesn't work, dishwasher had problems etc. There are several items not completed and it is a nightmare trying to get them back in.

Lack of response for warranty issues submitted on line or called in. We have to follow up 3 or 4 times just to get a response, then we have to wait for the trades to "hopefully" show up.

Too many doors in the house- master bathroom has 4 doors; location and size of pantry door interferes with use of microwave

Many imperfections within the home.

It seems after Pulte gets your money that they dont have any concerns about addressing your issues that arise after the sale. Emails went unanswered and nobody seems to care about the items that need addressed after the money changes hands.

Delm Webb has a great reputation but the workmanship and fitgnish work especially is terrible. Production houses have subcontractors with little or not Q/c except the customer service reps who are responsive and well intentioned but overwhelmed. If you want to live in a home being adjusted to various issues, things will eventually get done. Not fun at age 77 with some health issues. BUT still glad we bought just disappointed with initial work

After you take possession of your new home a 800 number is provided for issues. The recording says allow up to 72 hours for a call back. And company that takes 72 hours to return a call should so re evaluate their business practice. When I did receive a call back the person was very unprofessional. Thank God my issues are minimal because I feel like I’m on my own.

Sales coordinator Jill was awesome, workers showed little pride in quality of their work in several areas though construction project manager Jordan communicated well and was somewhat effective in getting problems addressed. Have had poor post close communication and no resolution efforts on any defective work after 45 days since close.

Lots of defects, quality issues. Very disappointed.

Don’t close escrow until all things in your home are up to standard. Once you close, they seem to forget about you. They keep building new houses, but don’t come correct/fix things in homes already completed.

Quality of construction is very low, overpriced and low control of process, a lot of waste of material. Good looking models and beautiful community attract me to this place. Convenient location.

We do enjoy our new home. The lot, the view, the finishes, all meet our expectations. HOWEVER, requests for updates on the multitude of warranty issues that have been submitted remain either uncorrected, or completely ignored. NO NEWS IS NOT GOOD NEWS! We want what we paid for and although I know it takes time, I do not appreciate being ignored! Because of the current labor and supply chain environment, proactive communication should be THE top priority for your customer service / warranty department. When the response is "crickets", it is 100% disrespectful. We mattered a lot before you received our money. Now that you have it, that same level of service would be appreciated. ... More

It was supposed to be a dream house for retirement. We liked the location and the floor plan. The model houses are presented as spacious with views out of your window, but when you end up in your newly built house you have houses next to you in 12 feet. Windows do not help much to get daylight. AC units are next to your bedroom. Workmenship is a very low quality: bathrooms need caulking around the shower and bathtub, a lot of paint on the floor boards, kitchen doors are not alined, electrical outlets and switches messed up, missing items that we paid for, the concrete at the front door entrance is so dirty that the power washing could not take off the red mud stains. Not what you expect from PULTE builder. Very disappointed. The dream house needs a lot of fixing to do. We keep cleaning and fixing our house, I hope one day I will star seeing it as my dream house, but not yet. We have been in it for one month. ... More

The sales staff is great but the construction manager was incompetent. We identified several issues to him that did not get corrected until after several promptings, including electrical circuits inoperable, garage paint incomplete and the incorrect amount of attic insulation. This was the dirtiest home I have ever moved in to.

Workmanship is low quality, looks like they were in a hurry. Small things not finished. Painting was sloppy, many areas had to be touched up. Ordered fence and gutters in contract. When did first inspection we were told those are only place holders so had to have those installed on our own. Found all of the windows were not locked when we moved in had to lock all of them. Lawn was not rolled and the gaps between the sod was very large had to have a landscaper roll the lawn and fill in the gaps with dirt. Caulking between the seams on the brick were not finished still waiting for someone to finish caulking. House was dirty. Floor had gritty feel to it. Counter tops were not cleaned well, had streaks all over them. When it gets humid back door is hard to close. Overall looks like everything was rushed, no attention to detail, nor finishing what was started. ... More

We have mixed feelings about our home buying experience. We were very impressed with the sales staff and the multiple model options, all of which were very well presented. We were especially impressed with quality of the finish work in the models and also the design center staff who provided multiple options for review and selection. That being said, we are very unhappy with the finish work on our new home. Cheap materials and poor subcontractor performance driven by the builders desire to close as many homes as possible without proper attention to detail. Post closing punch list items were extensive and dealing with warranty issues has been very frustrating. We only wish that our home could have received the same level of quality and attention to detail that was apparent in the model homes. ... More

Though the home buying experience was good, the customer service with issues after was horrendous. I have had three major issues. I went to settlement on 11/22. On 11/17 during my walk through, it was pointed out to me that there was a hole in the tub of my guest bathroom. It was put on the fix list, but was not repaired by settlement. When Del Webb sent out someone to review the problem, they could not fix it and needed to subcontract it out. When I called the subcontractor the first available date was February 17. I will not be able to use the tub for three months. This has been very inconvenient for guests. Secondly, I have had difficulty with the plumbing. The plumbers have had to come out twice because the toilets would not flush and the shower would not drain. The pipes from the house to the street were put in incorrectly. They are finally coming on January 13 to fix this issue. The third complaint has been with my washing machine. It would not work the first time I used it. Instead of giving me a new machine I had to wait for it to be repaired. It was finally repaired on January 11. I have not been able to wash laundry for 8 weeks. When the washer was found to be defective it should have been replaced immediately. I have sent emails and telephoned customer services numerous times. Instead of replacing the machine the representative said I could use the model machine. I am handicapped and walk with a cane. I was unable to carry laundry to the model home to wash it there. You expect appliances you paid for to work and if not to be replaced. I now have a machine that was defective and how long will it last having been ‘repaired.’ Very disappointed in customer service on helping remedy problems with my new home. ... More

We were very disappointed with the quality of workmanship of our new home. There are many drywall, imperfections and paint was everywhere including the floor drips on the walls. Just not very good attention to detail or craftsmanship.

We are pleased with our home and the quality of the workmanship. The Project Manager has been excellent with his follow up. However, with any new home there will be issues that need to be addressed. The "customer service" contact person is less than adequate and does as little as possible to address your concerns.

Quality wasn't as promised. The work ethic is lacking. They need to do better for what they promise

Disappointed in quality of workmanship Paid $2500 for paint, very disappointed with it Many items subpar!!!!!

My agent Chad Holmes was amazing. He did everything right. But I have the wrong countertops through my whole house. The paint job is terrible and not two toned like I thought, due to an apparent paint shortage. It has taken me a whole month to get someone over here to take a look at things and now I’m told it could be until January before the repairs can be completed. The community is beautiful and I love my house, but think many things could have been done much better.