Skip main navigation

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9629 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9629 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Del Webb - Outside finishing in connection with a/c unit, cable box, outlet,

  • Carlos D.
  • Verified HomeBuyer
  • October 19, 2021
  • Immokalee, FL

Outside finishing in connection with a/c unit, cable box, outlet, etc., must be improved, too much defecting that they are taken as standard finishing.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 5

Disappointed a side yard retaining wall was not included.

  • Alfred C.
  • Verified HomeBuyer
  • October 19, 2021
  • Corona, CA

We are very satisfied with our new home in Irontree-Terramor. Just disappointed that we have to pay to install a side yard retaining wall.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Del Webb - Very efficient and responsive

  • Mark C.
  • Verified HomeBuyer
  • October 19, 2021
  • Fort Mill, SC

Very efficient and responsive

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Del Webb - Overall a positive experience.

  • Valerie P.
  • Verified HomeBuyer
  • October 19, 2021
  • Summerville, SC

Overall a positive experience. House was built on schedule in spite of supply chain delays . Some minor issues still being addressed but no big deal. Project Manager David R was outstanding. Did everything within his power to get things done . Pulte mortgage contact Jen B was also a shining star. One thing that could improve is flexibility. Pulte is not flexible when making changes to their set standards!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Lots of unresolved issues with build quality defects

  • James C.
  • Verified HomeBuyer
  • October 19, 2021
  • MARANA, AZ

The home is sound structurally, but the finish work leaves a lot to be desired. For instance, we have been waiting over two months for the kitchen cabinets to be completed. It is simply unacceptable. Paint quality is terrible. The paint itself is low quality and in many areas of the house it looks like a three year old did the job. We are still waiting for the promised paint fixes, both interior and exterior, to be completed.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

Follow up after move-in

  • Anonymous
  • Verified HomeBuyer
  • October 19, 2021
  • Mesquite, NV

COVID delays lessened the experience.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Del Webb - My field manager was awesome

  • Brenda B.
  • Verified HomeBuyer
  • October 19, 2021
  • Spring, TX

My field manager was awesome

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 5

Del Webb - I have a beautiful home but needed somethings addressed and our

  • Denise A.
  • Verified HomeBuyer
  • October 19, 2021
  • Ponte Vedra, FL

I have a beautiful home but needed somethings addressed and our Field manager was on it. I love the amenities and people in my community.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Del Webb - Quality of build.

  • Daniel V.
  • Verified HomeBuyer
  • October 19, 2021
  • Buckeye, AZ

Quality of build. Amenities to use

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 3

Available when needed!

  • Wallace A.
  • Verified HomeBuyer
  • October 19, 2021
  • Summerville, SC

Home is well constructed, everything about the home was explained and if any problems arise they say they will be there. The only problems we are having is with the appliances, dishwasher and refrigerator, which are being addressed at this time and looking forward to a satisfactory conclusion.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - They are in a little too much of a hurry to get you in your home

  • Anonymous
  • Verified HomeBuyer
  • October 19, 2021
  • Saint Cloud, FL

They are in a little too much of a hurry to get you in your home

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Beautiful design!

  • Phylis T.
  • Verified HomeBuyer
  • October 19, 2021
  • Haymarket, VA

We loved the design the Villa we bought both for our current needs but also for our lives 20 years from now. Having been an Executive at a Life Plan Community I am well aware of life changes as we age. Complete first floor living in style and comfort was met with the home design. The quality of options was good although limited and somewhat dependent on salesperson and timing of purchase. Overall for the type of building (mass construction) it is well constructed. Post construction fixes are not as easy to accomplish bc the priority is getting the buildings up. Then you are subject to ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Del Webb - Mostly a good experience but still waiting on items that were

  • Bernadette P.
  • Verified HomeBuyer
  • October 19, 2021
  • Fishers, IN

Mostly a good experience but still waiting on items that were not complete such as shelves in linen closet

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 2

First experience with track builder.

  • David C.
  • Verified HomeBuyer
  • October 19, 2021
  • Fuquay Varina, NC

Buyer has no options on some issues. Painting color selection, failure to finish garage, process for buyer to review plan to ensure design meets expectations and buyer knows what they are getting. More through involvement by buyer at key stages. Seven foot garage doors and layout of drive way needs to change.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

I've owned 20 homes and this is the worst.

  • Anonymous
  • Verified HomeBuyer
  • October 19, 2021
  • Wake Forest, NC

We would never purchase Pulte again. The finish work is Terrible. Lots of damage. The house was treated like garbage. We are living with permanent damage to floors and sinks, windows that are not straight, imoroperly mounted doors,, etc.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

I purchased a home about 5 years ago. At that time, my inspector told me that Pulte was one of the better builders in the area. When he inspected the new house this year, he stated that Pulte's quality was not as good as it used to be.

  • Anonymous
  • Verified HomeBuyer
  • October 19, 2021
  • Georgetown, TX

Get inspections done at pre-drywall, pre-close and 10 months out (just before 1 year warranty is up). I have future neighbors who are experiencing major issues and have brought Pulte management in to review the poor quality.

Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. delwebb

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 2

How hard Dale Pruitt worked to make everything perfect

  • James C.
  • Verified HomeBuyer
  • October 19, 2021
  • Plainfield, IN

Make sure you have everything before closing! We still have a loaner refrigerator and Whirlpool could care less if we get the one we ordered and paid for! 6 weeks and they have gone silent!

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

The trades were very messy and took very little care in their work.

  • Dennis B.
  • Verified HomeBuyer
  • October 18, 2021
  • Land O' Lakes, FL

Stay on top of the build process, the subs are very sloppy and appear to not care about other work completed, many tasks have to be redone because they are not done correctly the first time, ensure all problems are rectified prior to closing or it takes a long time to get them resolved.

Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. delwebb

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

Del Webb - ryan and chad didn't come through

  • William J.
  • Verified HomeBuyer
  • October 18, 2021
  • Rancho Mirage, CA

ryan and chad didn't come through

Total Score 3


Quality 5

Trustworthiness 4

Responsiveness 1

Lack of details

  • Paul K.
  • Verified HomeBuyer
  • October 17, 2021
  • Spring, TX

This builder workmanship is poor. They throw up the homes. They build homes with crooked walls, uneven window seals. They throw your yard in leaving big gaps where you could twist your ankle while walking in your yard. They even out dead grass down and don’t level the yard so water won’t stand. They say they will return to replace dead grass but never do. If they do come back to fix something they then make another mess which needs to be fixed. Horrible home builder , no pride in their work.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Del Webb - Amazing sales experience.

  • Bret E.
  • Verified HomeBuyer
  • October 17, 2021
  • Bradenton, FL

Amazing sales experience. Hoping follow up on some issues improves

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great community planning

  • Sandro D.
  • Verified HomeBuyer
  • October 15, 2021
  • Immokalee, FL

- Del Web and Ave Maria is as very well thought out with great community planning and outstanding landscaping and amentias. Pre sales and post sales support from local sales office was outstanding!!! -Building process and communications could be better. Overbooked and trades getting sloppy with their workmanship, I suspect because of time crunch. - Quality of workmanship could be better, especially for the cost.

Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. We would like the opportunity to discuss this further with you and try to make things right. Please email us at customersupport@pultegroup.com delwebb

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 2

Del Webb - I feel like I have a reasonable quality home.

  • David M.
  • Verified HomeBuyer
  • October 14, 2021
  • Fuquay Varina, NC

I feel like I have a reasonable quality home. Pulte is very responsive until closing. Then it’s a bit of a struggle. I feel there should be more choices than whirlpool corporation appliances. They have shownTo have some minor issues that I can see so it worries me about what I cant’t see.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Del Webb - Questions and or concerns were quickly answered.

  • Anonymous
  • Verified HomeBuyer
  • October 14, 2021
  • Mesquite, NV

Questions and or concerns were quickly answered.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Took almost two months to fix broken tile on fireplace, our whirlpool

  • Jeffrey W.
  • Verified HomeBuyer
  • October 14, 2021
  • Fishers, IN

Took almost two months to fix broken tile on fireplace, our whirlpool refrigerator had no ice and water and seal leaks on right hand door , still not fixed with Pulte the builder and bottom line , took 10 months to build the home , four months late from original closing promised

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1