Del Webb Reviews

Overall, the community is very nice. The houses on the surface look nice. The follow up for maintenance request is average. The quality/workmanship.is average. The build of the home look kind of rushed, like front door doesn't fit tight. Paint jobs are sloppy with clumps of paint underneath cabinets and ledges, drops of paint all over the place on floors, half the outlet have paint in them or some thing that prevents you from being able to plug into them. Studs in the wall seems to very as if random. Even the toilet paper holder was put in incorrectly - nothing catastrophic, but you don’t get the sense that there was a lot of attention to detail put into the build. We find little things that we would’ve thought would’ve been caught and corrected. Given that there is a one year warranty, there’s some piece of mind, I would rather fill the survey out in about a year. ... More

Miscommunications between builder and sales office about the house and location on the lot and misrep of house location in the purchase agreement.

I love the home. The buying experience was as good as I believe it can be. Construction Manager was very responsive DURING CONSTRUCTION but after did not return numerous phone calls and texts. Landscaping around my house was very poorly installed. It took weeks to get even a small thing addressed and the large item still has not been.

Some things did not work and I was told it would be a few more weeks to repair. Not really thrilled with the architectural design

Disappointed with elevator. Has been down a few times in two months! Also, no A/C vents at entrance. This means that entry into the unit is not pleasant since no air movement. Too many dogs!

We purchased the higher end model in the community, the Pinnacle Collection Sonoma Cove. We upgraded to the gourmet kitchen, the luxury master bath, an upgraded elevation, etc. Our surprises started at the design center, where it seemed anything you might expect in this price range, were "options." Simple things like bath hardware, window sills, tile selections, flooring selections... nearly anything above Simple builder grade, as an additional charge "option." One example, the bath hardware was a $610 option, but didn't include more than 1 towel bar in the "luxury bath," and none in the guest bath, which we weren't told at design. To add to the insult, the items installed were cheap plastic that all told might sell for less than $60 at Home Depot, and we were charged 10 times that amount. Then two days following move in we learned that the drain lines from our master bath were damaged in two places, both under the slab and in the front yard. While the team was responsive we still had to deal with not being able to use our master bath for about a week. The repairs to the slab area are not correct and will need to be redone, and I am still waiting for sod replacement. As we finish setting up we're finding scratches on glass panes in our office door, poor grouting, poor painting workmanship on trim and ceiling, and still finding things out. To top it all off, a big deal was made about the Nest thermostat and Doorbell, though I've yet to have s representative help to set either up other than basic instruction from the construction supervisor who has been responsive Essentially, my expectations of quality in a Del Webb home have not been realized, and my worst fears of lack thereof in a Pulte Home have been, giving me memories of my first new home in 1983 Katy TX, where I purchased my only Pulte home and it was a disaster. We are however happy with the neighborhood and our homes layout, but not happy with the overall purchase experience and quality. ... More

Watch your house get built and point out what looks wrong. Don't wait until the closing day to review your home. Get a good 3rd party home inspector.

A lot of nice people but they dig in on simple issues

They changed project managers about a month before completion. Created a communication problem. 2nd PM didn’t know what the 1st PM had committed which was a problem.

No builder experience. Pulte mortgage was very unpleasant to deal with.

The Del Webb Nexton is a beautiful setting, with quiet streets, beautiful ponds, and exceptional Clubhouse and outside pool. The home building process was a disappointment as limited upgrade options are offered, and the finishing work - caulking, attention to details, etc - is unsatisfactory. However, our building supervisor, Jack, is an extraordinary professional who quickly responds to issues, quickly determines the root cause and makes the necessary contacts to remedy the problem. He really is a very valuable asset to the Del Webb Nexton community. The community itself is very well laid out, with walking paths and well-maintained common areas. My wife and I found this to be a superior community compared to other 55+ offerings in the Charleston area. ... More

Overall a reasonable process. I would strongly recommend you hire a qualified inspector pre-drywall & pre-close & radon. Multiple findings by our inspector had to be addressed (hurricane straps, gas leaks, bowed walls, etc.). Happy with the end result. Trust but verify.

We think we made the right decision in moving to Del Webb, but were surprised about how many items in the house that we thought would be included, cost extra, driving the price higher when we had to make our design selections, months before the build (and could NOT make any changes). We are disappointed that the house seems "low end". The quality of some of the materials and labor are sub-par. If your expectations are low, this would work for you.

We should have been more insistent on items being finished prior to closing. We’re in the house two months and the communication on the items that need repair has been non-existent. I’ve instigated each email and call besides my sales person who just wrote back to me. Tile person was to start repairs twice and we set the schedule both times and the person never showed. Cabinets don’t have trim, pool bath door doesn’t open correctly, damage to windows and cabinets and many more.

First the positives: very friendly and responsive staff, across the board. Secondly, they are very schedule conscious-your home will be finished on time no matter what. This positive leads to the negative. Negative: quality of workmanship. There were multiple instances of poor installation/craftmanship. If you raise the issue, the customer service team will address it right away (not necessarily right away to fix, but will respond promptly). That said, I have the feeling if the home buyer doesn’t point out the problems before closing, they get left as is—-probably to keep on schedule It seems there should be more supervision of the trades at each stage. I might rate a level higher on most items, but am still waiting for some issues to be addressed. ... More

Sales department was great in all aspects especially in follow up. Building team was helpful however Customer Care is not very responsive and follow up very very poor. We do enjoy the styling of our house and location and glad to be here.

We were told the amenity center would be completed by 1st quarter of 2024. Unfortunately, this isn’t accurate. The amenity center is a year away. Big disappointment. Also, the security gate still isn’t staffed by a guard at night. Why? Many homes are occupied, Pulte! Where is our security? The construction workers need to take more pride in their work. I understand, and have heard all of the stories about how the construction workers left after Hurricane Ian but the ones in the community now are stretched thin, they do work hard but need more quality control. Our construction manager was fantastic, and we realize his hands are tied in many things. Expect your house to be about 90% ready to move into at closing. There will be many little things that need to be corrected. Overall, we are pleased with the neighborhood and we have great neighbors! Pulte - the Del Webb concept is great. It’s time for you to get some quality control, BUILD THE AMENITY CENTER, and staff the gate. ... More

Go through your house with a fine tooth comb during the pre closing inspection, because the quality of the fine finishes is not very good at all!

Overall standards for pulte homes have gone down.

We wish that Pulte,would have been more flexible with our closing date. It seems everything had to be by Pulte rules. The outside paint job on my home was terribly substandard hopefully it will be corrected for future home buyers.

The day we closed, the punch list wasn’t completed. The tile and carpet floor was a mess. There were no shower heads in either bathroom. More important though was the drain in the master bath was completely blocked. It had to be jack hammered down to the P trap. That took days. After the drain was repaired the repair job to the tile was unacceptable so the tile work had to be remediated. Much better but still not perfect. There is still an unfilled shallow hole in the rear lot. Construction manager say it’s now the HOA responsibility. Of course I’m well down on the HOA maintenance list. Low priority could take months. ... More

The builders team was excellent and the construction manager was the best!! He was very informative and answered all my questions and concerns, and knowledgeable!

You might find that their sales process has you committing financially before you really know that the sizzle is much louder than the available options. Basic quality at a premium price, with limited options in finishes. They use terms like chefs kitchen, yet the actual quality of materials and installations are basic at best. The persons associated with each step of the process are there only to move you and the transaction to the next step of closing the deal, using phrasing and sizzle to get you to the next step. It's not dishonesty, but certainly salesmanship very well crafted. Absent the neighborhood itself, the product could cost 35% less using a General Contractor, but the process would take much longer as their construction time efficiency is very good. Get them in, accentuate the positive, keep the sizzle loud, close the deal, get it built, and move on to the next. It's a money machine. ... More

Great construction manager who communicated well and listened to any concerns that we had. Finance team were disappointing and some of the quality of the finishes were disappointing considering the cost.

My biggest issue is with the lack of pride in workmanship that I have encountered in different areas of the build. That goes from laying sod on top of weeds and trash in the yard, to still finding paint on my carpeting, breaking the door frame on the main entry door and trying to cover it up with caulk and paint, and finally to the way the brick fireplace was finished around the outlet boxes. There was skilled workmanship done in many areas like the brick and stone work on the outside, but it is overlooked by all this other stuff. Another example is I purchased the upgraded bath package 64807 which stated the collection as being EVA and would have a brushed nickel finish. I was trying to add a robe hook in the Master Bathroom so I looked at that and quickly saw that it didn’t match the existing towel and toilet paper holders that are in my house. After going through the different options on the Moen site, I found the matching ones are from the Mason collection which are cheaper and are not even Brushed Nickel like the EVA package. The builder may have saved $50 on the build by using the cheaper fixtures. Thanks to Matt, the job foreman, for correcting a lot of the things not mentioned here so that we could get through closing. ... More