Skip main navigation

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9522 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9522 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.8

Customer Reviews

Del Webb - The buying experience was relatively easy.

  • Anonymous
  • Verified HomeBuyer
  • September 08, 2021
  • Westborough, MA

The buying experience was relatively easy. My new condo has all the latest appliances and I love the finishes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The house is built to the builder satisfaction and not customer . The mission is schedule driven only.

  • Anonymous
  • Verified HomeBuyer
  • September 08, 2021
  • Okatie, SC

Everything above base price is an option. One selling agent better than others. Once you move in, you transition to their work order program which doesnt work well and many delays. Make sure you list Everything possible on final walk thru and be very specific! Be prepared to clean your house before moving in. One Supt. much better than others also.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Del Webb - Quality construction and good response.

  • Allen N.
  • Verified HomeBuyer
  • September 08, 2021
  • Mesquite, NV

Quality construction and good response.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

It took longer to complete and the finish work was disappointing, long list of corrections at final walk thru

  • William G.
  • Verified HomeBuyer
  • September 08, 2021
  • HENDERSON, NV

Be ready for delays and unfinished house at completion

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Every phase of new construction was bad.

  • Michael D.
  • Verified HomeBuyer
  • September 08, 2021
  • Buckeye, AZ

This is our 4th Del Webb new home and the experience couldn't have been worse. From being forced to bid on lots, to the house no where near ready on Walkthrough Day (and I mean no master tub, no cooktop, etc!), to broken windows installed, to footprints IN the concrete of our front walk, to even painting my two garage doors DIFFERENT COLORS. There is no end to the disappointments. Had we deposited less money, we would have walked away.

Del Webb responded:
We are so very sorry to hear that your home was a disappointment upon move-in. We are concerned to hear of these issues and would like the opportunity to bring them to the attention of leadership. If you could please email customersupport@pultegroup.com with a brief summary of the concerns along with your address and contact information we would greatly appreciate it. ^AH ...

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 2

Del Webb - The Builder was the main reason this was an enjoyable experience.

  • Sheldon S.
  • Verified HomeBuyer
  • September 08, 2021
  • Georgetown, TX

The Builder was the main reason this was an enjoyable experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Was kept informed throughout the building process

  • Mary S.
  • Verified HomeBuyer
  • September 07, 2021
  • San Antonio, TX

Lovely neighborhood. Great floor plans.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Timely completion,responsive front office agent in my case Robyn

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2021
  • Florham Park, NJ

Make sure your architect review your home plan ,it was not a very thoughtfully user’s friendly

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Love my home

  • Tannie C.
  • Verified HomeBuyer
  • September 07, 2021
  • Buckeye, AZ

I love my home however I think there could’ve been better workmanship and care taken when completing it. Christian was helpful acknowledging and resolving a few of the problems. I have hired an outside inspector who found many more problems. As I look around now I find a few more that I feel was basically done either in a rush by workers trying to complete things or maybe they just didn’t care. I have a tile that was put not put in with the pattern in mind, I have granite that is cracked and lots of other things too numerous to mention on this. I am going to trust fully that Pulte homes ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Del Webb - Would not go to settlement without items being completed, very

  • John G.
  • Verified HomeBuyer
  • September 07, 2021
  • Saint Cloud, FL

Would not go to settlement without items being completed, very poor, actually no follow on open items. Would not recommend Putle Homes to anyone based on our experience- would hope items be address before having to seek outside help.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

Lack of responsibility

  • Michael R.
  • Verified HomeBuyer
  • September 07, 2021
  • Okatie, SC

Hire a home inspector before, during and after build

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

Del Webb - Like my neighbors, the first thing I noticed about my house is

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2021
  • Spring, TX

Like my neighbors, the first thing I noticed about my house is the quality of the building. Also impressive are their logistics; everything is scheduled and runs like clockwork. But it's not just the houses; it's the design and development of the entire community. There are storm drains of course, but rain run-off management is also handled via the retention ponds and lakes, which also add an aesthetic aspect. And the activity center speaks for itself. My family and friends were as impressed with it as I was--and continue to be. So, really, it's the house, the community, ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - The individuals we worked with were all friendly and efficient

  • Sharon G.
  • Verified HomeBuyer
  • September 07, 2021
  • Ponte Vedra, FL

The individuals we worked with were all friendly and efficient

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Delays, lack of transparency from builder, excuses

  • Phillip C.
  • Verified HomeBuyer
  • September 07, 2021
  • Fishers, IN

I wrote a long review listing all the issues we experienced during our home build. Go back and read that. Now, what we’re seeing is slow response from the after closing warranty Dept. We prob would not build with Pulte again.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Our Project Manager, Marshall San Miguel, was very open and honest about issues (very few), was proactive in pointing things out and then taking quick corrective action.

  • James G.
  • Verified HomeBuyer
  • September 07, 2021
  • San Antonio, TX

Everyone we dealt with was friendly and helpful, from the first sales meeting through final construction. Our house was built on time in spite of very adverse weather conditions; heavy rain, extreme cold/ice. Also in spite of material shortages. Everyone worked hard to keep to their original promises.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The seeming lack of quality/quality control and the “cheapness” of the fittings/fixtures. The installed landscaping, especially the sod is very poor grade and was not installed with care. The attention to detail is poor!

  • Donald B.
  • Verified HomeBuyer
  • September 07, 2021
  • Ocala, FL

It would be advisable for anyone considering a purchase/build to make frequent personal visits and closely monitor the progress of the build. This is a very real regret from my perspective. Despite being assured of “quality control” throughout the process, it is not possible to recognize it in this particular house.

Del Webb responded:
We are very sorry to hear that you are not pleased with the quality of your home and that you have regrets regarding your new home build process. If there are any specific concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 3

The level of service I got from Lisa in sales and James in construction was superior. They kept me totally informed of every step of the house building process. I was out of state and bought the house sight unseen.

  • JoAnne B.
  • Verified HomeBuyer
  • September 07, 2021
  • Myrtle Beach, SC

I was very impressed with the quality of the home . In past I bought houses in Texas that were supposedly from top notch builders. I was disappointed in those houses. Pulte’s quality put theirs to shame.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

the delays due to lumber shortage and COVID

  • William P.
  • Verified HomeBuyer
  • September 07, 2021
  • Mesquite, NV

Everyone we dealt with was great, even though our home was delayed by nearly 3 months, we always felt they cared about us and our problems.

Total Score 3


Quality 4

Trustworthiness 5

Responsiveness 4

Time frame

  • Mira G.
  • Verified HomeBuyer
  • September 07, 2021
  • Rancho Mirage, CA

Models Homs offered for reviews prior the purchase are fully equipped and decorated .Dont be full by that. make sure to check all the upgrades before purchasing home.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Everything was great up until closing

  • James M.
  • Verified HomeBuyer
  • September 07, 2021
  • Buckeye, AZ

The process from beginning to end was a great experience, with the exception of return communication from the design team after we purchased our extras, and the final walk through process was a disaster. You would think that the finishes would be a high priority, since this is what John Q Public sees at closing, it is what is looked at in order to accept the property. We had so many small finish issues, that my wife & i were completely disappointed, and since have had zero contact by the person who was in charge of making those repairs. He sent us a text letting us know a new person was going ...

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 1

A great experience

  • Kenneth H.
  • Verified HomeBuyer
  • September 07, 2021
  • Jacksonville, FL

Will recommend to friends and family.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

The mortgage team was an awful experience.

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2021
  • Estero, FL

The house is good but would never use the mortgage company. Use another mortgage company and safe yourself a world of headache and frustration.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 4

Attitude/ disrespect/ & overall for us as buyers and my other two clients whom I sold condos to in the same community..The answer to any issues that we had to experience was always “” COVID”, and you know,, COVID can’t always be the excuse fir inferior

  • Sandra F.
  • Verified HomeBuyer
  • September 07, 2021
  • Ponte Vedra, FL

Other builders should know that Iif they fine-tune their empathy and understanding and kindness for the buyers in the building process, they will be head and shoulders ahead of Pulte Builders

Del Webb responded:
We are very concerned that you did not feel valued or respected throughout your new home build experience. We take this feedback seriously and would like to make leadership aware so they can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...

Total Score 1


Quality 2

Trustworthiness 3

Responsiveness 1

Del Webb - They did the best they could in a tough environment

  • Hugh H.
  • Verified HomeBuyer
  • September 07, 2021
  • FLORENCE, AZ

They did the best they could in a tough environment

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Del Webb - I am pleased that my concerns, since moving in my new home, have

  • Monica P.
  • Verified HomeBuyer
  • September 07, 2021
  • Rancho Mirage, CA

I am pleased that my concerns, since moving in my new home, have all been addressed quickly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5