Del Webb Reviews

One of the first things I wanted done from the initial visit to the models was to be plumbed for solar…It was NOT plumbed for solar! Poor painting on front door as well as interior. “Gunk” on the tile floor that I cannot remove. Unhappy withe the space under all doors.

Difficulty getting repairs made that were identified at move in. This particularly related to porch screen section not installed straight.

Headquarters presented the largest problem. No coordination amongst different departments. Had to provide the same documentation to each department a number of times.

We were on our third site manager six weeks into the process (James, Jason, Chad). Chad seemed overburdened in trying to manage our site as part of his plate (not his fault). Nonetheless, Pulte displayed little to no flexibility in the build process. Even as a spec home, they would not allow for even minor variations in customer request that were more logical than Pulte's perspective (i.e. wall outlet placement/addition/deletion; closet configuration, etc.). Leaving a 1" lip from the sidewalk to the front porch makes zero sense from a safety/tripping/liability standpoint - yet, Pulte swore (in writing to me) it was their policy-procedure to leave such a lip. The sidewalk also tapers toward the house rather than (the standard) away from it. Putting cabinets in too early that then allowed for the slide rails to get mucked up so the "slow close" functionality is now also mucked up. Creating a scenario that allowed for contractors to use "our" new toilets at their discretion was appalling when we found urine and fecal matter in the toilets, under/on the seats, etc. They were meant for us “to christen”.., no one else.., given what we were spending on this home. They were certainly not meant to be desecrated with someone else’s fecal splatters and unflushed urine deposits – for us to then encounter and formulate our “Pulte perspective” on. Moved in to find the master shower fully clogged from tile grout (from a last minute tile repair). Moved in to find the Dryer breaker will not remain in the on position (and, we had laundry to do). Several issues on the roof (potential leakage and future mold/rot concerns) that were noted by an independent inspector (and, not fully fixed). The kitchen back-splash was not done properly in terms of how to visually balance the "stop-start" of the patterning and looks unfinished/uncapped (I've been around residential construction for 50 years and have frankly done these jobs personally before with better, cleaner technique). Wasn't thrilled with how they cut holes into the cabinet backing to allow for piping, etc. then plugged with unsightly patches. Back yard has low spots that pooled up with Thursday's rain. This isn't about my wife and I being too picky.., in most of these cases, it's about a solid dose of common sense and contractors merely taking pride in one's work. I've been in the procurement-production management world for 40+ years. There are very basic processes and procedures that could be incorporated/enforced that would minimize the potential for "disgruntledness" and increase the potential for greater satisfaction. As example, we've had other homes built where the builder did an electrical walk-thru with us to discuss/review the logic/reason behind outlet placement. Look at our new living room as one simple example - the east facing wall is clearly the TV wall. With so many people today mounting large screen TVs in living rooms - wouldn't it stand to reason you put an outlet 5 feet up from the floor, in the center of the wall - rather than requiring us to pull a cord downward in an unsightly manner off to the left or right of center in order to reach an outlet? A little common sense can go along way in improving a product and satisfying a customer. ... More

The building experience was too rigid. Not even small variations were allowed even when we offered to pay more

Although our inspector said that for a Pulte home ours was above average we still had lots of issues. Shortcuts were taken, poor workmanship, and lots of waiting for warranty services (not with contractors but Pulte coordination). I felt that we were coerced into giving good ratings because staff told us that their jobs were tied to it and in one instance we were told that if we couldn't give a rating of 10, not to rte them at all. WHAT??

We have had many unexpected events including gas meter leak, weeks without mail, electricity failure, and issues with appliances. The support people are wonderful and buying the home was a breeze, but we didn’t expect to have issues with a brand new home. Hopefully, the road ahead is all roses!

This is my first experience with building a home in a planned community. My assigned construction manager was as responsive as he was allowed to be. I am pleased with my house but very disappointed in Pulte's attention to customer service issues.

Have a few issues with my new home so far I haven’t heard back when they will be taken care of. Paul Warn was a wonderful contact person to keep me updated. Details of the home may have been overlooked? We’re simple things such as painted doors, light fixtures, that don’t work sliding doors that have issues things that I would have thought after hiring, my own inspector would have been found? My daughter is a real estate person from Orange County. We have different people coming up to check the Del Webb retirement area out??. I will have a better handle on things after being in the home for more than a month hopefully? After things are addressed. ... More

Promises may not be kept. Pay attention to the process. Many things were told to us and they were not true. The actual building crews lack safety concerns, leave trash at the building site and just do not have experience in home building. The construction supervisors are trying to do their best with what they are given to work with. This experience has been all Pulte's way. There were no change orders accepted. None.

Finishing Subcontractors - were not experienced. Painting and drywall was very sloppy. had to be corrected and redone is multiple areas. walls and doors not straight and had to be corrected. Trim placement and cutting not professional, excess caulking used to cover up sins. Foundation and roofing appear sound. Recommendation is that Pulte needs to hire experience sub contractors - which is dependent on the local labor market. Closing day was hectic with subcontractors finishing final touch ups too late. Again appears to be labor shortage issue. Cleaning was late and recleaning necessary because subs were not careful on last day with final touches and repairs. Paint on floor, drywall dust on floor and cabinets was left after repairs. Cleaners especially the floor was being cleaned until almost 5pm. If closing would have been delayed 2 to 3 days it would have been much smoother and a better experience. ... More

Trying to get a shower door seal that does not leak water all over the floor has been very frustrating. Pulte should be able to install a strong enough seal at the bottom of the shower door to prevent leaks. I have been given the run-around in that I'm told that the kind of seal installed is all that they have. They should be able to get a better seal.

The sales rep, Brigett was great!

We found that after completing our design selections there were several misunderstandings as to what was or wasn’t included. It would be helpful if a final visual representation was provided to avoid confusion. Quality is satisfactory but we found several small flaws and issues. We’ve brought these to the attention of our customer care associate. I’m hoping we’ll be pleased when the issues are resolved

Very frustrating. Living with errors in upgrades, thinking I could adjust to those mistakes, but must say there is no adjusting to looking at wrong upgrades and having to live with mistakes. Spent too much money for upgrades and then living with design errors is too depressing.

This is the second home that I purchased from Pulte and it will be the last. The first house which was located in Florida had a terrific floor plan and the service that I received from Pulte was good. I liked the floor plan for the current house in Lake Las Vegas but after living here for a few weeks I realize that there is too much useless space. This means that the places where space is needed are too small (ex. closets, kitchen cabinets, pantry). The worst feature about this house is that that the air conditioner and the forced air unit were installed next to the master bedroom. There are three thermostats in this place which means that the air conditioning system cycles three times in a row to cool the entire house. The compressor and forced air unit make a tremendous amount of noise every time they start and stop and this makes it very difficult to get any sleep. Whoever designed this system was brain dead. ... More

Biggest issue I have is the quality of the tile installation. I paid for the very best tile throughout the home and when I arrived just prior to closing I noticed numerous issues with the tile layout, grout work was very bad, and there are numerous areas where the tile is not level with adjacent tile causing me to trip.

Nice people but probably all too busy. Takes far too long to get promised things done that should have been done before closing date. I hope I get my refrigerator parts this week.....after 7 weeks. People on the ground are really good people but maybe stretched too thin.

Don’t fall for all the marketing hype and sales pitches…your overall construction process will be an adventure! The Construction Managers (CM’s) are overwhelmed (i.e., assigned more homes than they can properly supervise) with a number of subcontractors that lack quality workmanship & supervision. Construction rules (e.g., debris pick-up, eating within homes, etc.) are completely ignored and are not enforced. Various projects within a home will be started and not finished with no common sense nor explanation. It is not uncommon for several of these projects to sit for several weeks at a time. Lack of quality communication and overall transparency to the building process. Expect your messages to go unanswered, with no specific details provided to your questions. And if you can roll with all these punches and keep a very close eye on your homesite, you will eventually come out with a closing date that will often be pushed out with several “last-minute” issues that should have been addressed weeks prior. Good Luck! ... More

We were so excited to have this house built and our move from South Naples to Ave Maria. Our sales person was over the top helpful from start to finish. But after closing, the number of functional issues we have run into, that should have been discovered prior to closing, is very frustrating and disappointing. Too many electrical issues (one dangerous), windows that did not open, and....... We have spent over a month (and still going) of constantly having contractors over handling issues. I do have to give Del Webb/Pulte a good grade for taking care of the issues on the back end but so much of it could have been caught if the folks that are paid to check the house from top to bottom did a better job. I don't think it is too much to ask that someone test the outlets or make sure that every light has a switch to turn it on. It just does not seem that during the construction process that contractors are being held to high standards. The contractors that handle the warranty issues know exactly what needs to be corrected because of the pattern of problems created during construction. I am just not sure that Pulte understand the amount of time that the owner needs to take to get these issues corrected and to be around waiting on contractors. I hate to write a bad review. We love our new home but now question the quality. I am hoping that a year from now we can move on from some of the very large issues and I can write a better review. I did not look to write this review but was requested by a Del Webb email. ... More

Trent was very easy to work with and answered all questions and got things done. He went above and beyond in accommodating us with meeting times since we were from out of state. Unfortunately the quality of some of the work done was not up to our expectations due to the limited workforce they are working with. Ryan, sales representative was great to work with throughout the process. He provided a lot of additional information on area and referrals for additional work to be done after closing. A little disappointed that after closing, we did not receive any type congratulations or "thank you" from him once we closed. Pulte Mortgage - this process was very cumbersome...there were too many people that we had to deal with - and we had to provide all of the same information multiple times. They obviously did not communicate together. We utilized Pulte Mortgage due to the closing incentives. ... More

The sales people were helpful but could have had more training on this property.'

The ratings mirror the experience. Personnel very nice & try hard. Building specs not as nice.

While the community has great amenities, the new home building lacks quality. They changed the style of the homes and they all look alike. Not enough details on the elevations. I wish I would have bought a resale as the older homes are much better quality. The new homes are on much smaller lots….so they can fit in more homes. Pulte will cut every corner they can financially. You pay top dollar for a mid-quality home.

The home buying experience was rushed because I took over someone else’s purchase. There were corrections that needed to be made prior to closing that were not completed. I became aware of them two hours before the closing. I was promised at the final walk through that they would be completed. Days after my closing the project supervisor was dismissed so there went my promised corrections. There is a lot more to say, but I think one of the last things I will say is that my closing was classless, I met with an attorney, there was no Del Webb/Pulte representative, I didn’t get a welcome plant, keychain or even an envelope for my closing paperwork. I understand that the developer owes me nothing, but for the premium I paid for this home I think a keychain or a plant is not a lot to ask for. Do better Del Webb/Pulte. ... More