Del Webb Reviews

ryan and chad didn't come through

This builder workmanship is poor. They throw up the homes. They build homes with crooked walls, uneven window seals. They throw your yard in leaving big gaps where you could twist your ankle while walking in your yard. They even out dead grass down and don’t level the yard so water won’t stand. They say they will return to replace dead grass but never do. If they do come back to fix something they then make another mess which needs to be fixed. Horrible home builder , no pride in their work.

Amazing sales experience. Hoping follow up on some issues improves

- Del Web and Ave Maria is as very well thought out with great community planning and outstanding landscaping and amentias. Pre sales and post sales support from local sales office was outstanding!!! -Building process and communications could be better. Overbooked and trades getting sloppy with their workmanship, I suspect because of time crunch. - Quality of workmanship could be better, especially for the cost.

I feel like I have a reasonable quality home. Pulte is very responsive until closing. Then it’s a bit of a struggle. I feel there should be more choices than whirlpool corporation appliances. They have shownTo have some minor issues that I can see so it worries me about what I cant’t see.

Questions and or concerns were quickly answered.

Took almost two months to fix broken tile on fireplace, our whirlpool refrigerator had no ice and water and seal leaks on right hand door , still not fixed with Pulte the builder and bottom line , took 10 months to build the home , four months late from original closing promised

items were not available as options such as lights fixtures, gas lines, etc.

We are pleased with the overall experience building our home. We love the home. Somethings we noticed the might helpful to new buyers: - landscaping around the homes is ok. Del Webb hires a company to perform this for the entire complex. Around the homes it would be great if more attention was made to help with weeds. - more attention to insect control prior to moving in would be nice. - two coats of paint inside and out would be preferred. More interior colors would be nice. - more attention to cleaning the home prior to moving in would be preferred. - the sales office was very helpful. Wonderful experience with them. - the community is friendly and positive. We love it here. ... More

Beautiful workmanship and quality materials. Friendly and helpful staff.

YOUR OPERATION PEOPLE ARE GREAT.EXTREMELY RESPONSIVE AND DEDICATED TO BUILDING A WONDERFUL HOME.

I'll put the ending first - now that we are settled in our home, we are very happy. The community is wonderful because the people who live here are wonderful. And we like our home. The experience of having the home built was fraught with issues and disappointments. At one point there was no progress on our home for over two months, which delayed our opening and caused us to have to extend our rentals. The only reason given was that they were waiting on an inspection. We did everything we could think of, including sending an email to the Pulte customer service people that they refer you to when you write a bad review here. When you send a complaint to Pulte Customer Service, they send a nice note saying that they are very concerned and that they are sending your complaint to your local office since they are in a better position to solve the problem. Unfortunately, in our case the lack of response from our local people was the issue we were complaining about. As a homeowner you are assigned a customer service person that you are supposed to meet during your walk-through prior to closing, this person is supposed to be your contact for when you have any issues with your new home. Ours did not show up for the walk-through, nor did he call or communicate in any way. We were given a name for this person, but we have lived in our home for almost two months now and we have neither met nor heard from him. In summary, there were commitments made and not kept, and there was a time when we could not get anyone to tell us what was going on, and we felt helpless. Now that we are in our home, we are very happy, but we are certainly glad that the building process is over. ... More

No matter WHAT the issue, the Team at Del Webb is extraordinarily responsive with both answers, solutions and even minor assistance. One of the best developers/builders I have ever had the pleasure of working with. HIGHLY recommend!

Our Field Manager, Brett, was very responsive to our issues during and after construction.

Very pleased with the results

We have a new, beautiful home that allows my disabled husband to have a better quality of life. The house isn’t our dream home because I had to make some design center choices early in the process that I would not have made if I had known in advance the accessibility costs. In the end, the accessibility costs were minimal but beyond the design deadline. I called the design center and they confirmed we were unable to make any changes, even if minor. After we are settled, we will make the changes to upgrade our home’s appliances; repaint the home’s interior (I loathe the flat wall and baseboard paint and baseboards are not what was promised by the design center); add laundry room cabinets, etc. We are pleased with the accessibility changes that allow my husband to enter the house through the interior garage door and to go out on the patio, but not pleased that he is unable to enter our home through the front door due to engineering issues. We should have been guided to a different lot before the house was purchased and built. The Sales liaison, the Builder’s liaison, and the Mortgage company were wonderful to work with but we wouldn’t work with the Title company again. The entire process would have been enhanced if communication was better between all parties involved. ... More

The very poor quality of work particularly the painting interiorly and exteriorly. Painted over dirt on windowsills. Semigloss will have to be done by a professional painter done at our expense. Would not allow the original painters back on this property. Dripped paint on upgraded tile floors, cabinetry, light fixtures, etc. throughout house. Not qualified painters and should not be part of your providers. The numerous mistakes regarding upgrade installations from door levers to front door lock. Total waste of time having to replace items. Damage to upgraded kitchen cabinets by a sub contractor not the cabinet installer. Damage done after completion of cabinetry installation. Carpeting installed over dirt filled flooring. Personally had to stop the installer who refused to vacuum stating he did not want to damage his vacuum. I personally had to sweep the floor which angered him. Mistakes made in master bathroom tile installations. At walk through, house was filthy, windows not washed, bathrooms and all flooring not cleaned. This is the 6th new home I have purchased and have never experienced such poor quality work by a builder. Was sickened by the whole experience at the walk through. Was repeatedly reassured that everything would be done to remedy and followed through with close of escrow. It is a shame as the floor plans are excellent in all models and the community is wonderful. Your execution from construction needs to significantly raise their standards, with all aspects no better than a C to D. I worry that the basic construction will prove problematic in the future. ... More

The home is beautiful and the build time was acceptable considering the COVID delays in building materials and appliances. But I had trouble getting my field managers to respond to me with the issues I had with the house, before and after I moved in.

The house was not ready for us to move into on our closing date on August 3. The floor tile was defective and the builder knew this 30 days before closing, the carpet was badly stained from muddy shoes and needed to be replaced. The kitchen vent shroud was installed poorly and totally unacceptable. We were told that we could not move into the house for 30 days after closing due to these construction defects. It is now 70 days after our closing and we are still waiting for the kitchen shroud to be installed and the correct dryer to be delivered. We are still waiting on payment for compensation for us to rent back the villa we were living in due to extending our closing for the second time. All this has caused extreme stress and frustration. ... More

Wonderful staff to work with!

I am impressed by the details I would not have thought to ask for are part of the design. Things like lighted attic, convenience electric outlets and 3 way switches. Lights had LED bulbs already installed. None of these would have been deal breakers had they not been done but all tell me someone cared to design and deliver a home.

Be very careful of promises. Once the deal is done getting things done is not so easy.

An overall outstanding homebuying experience

My builder Pete Walker and the Del Webb staff Chuck and Mary all made it possible to build while still living in another state.

We are enjoying our new home I only wish that the finishing teams would have taken more care trim that does not come down to the floor on doorways holes cut too large for fixtures flooring not done completely the finish on the tile in our master bath these are just some of the things that I wish they would’ve taken more care with