Del Webb Reviews

Experience could have been better if Pulte cared about fit and finish.

Workmanship...not impressed, Closing should have been easy (cash deal) however it was anything but, Many small issues such as wallboarding over ceiling light sockets during construction, initially installing cabinet and door hardware in the wrong finish etc.

Lots of either unfinished or wrongly performed items plus rushed to closing

I would give a C- to the overall experience. I contracted in Nov. 2021 and moved in Oct. 2022. During pre-settlement walk thru I was given blue painters tape to mark any items needing repair. There were so many, they should have been noticed thru Pulte's quality control and not the responsibility of the buyer to point out. The builder has been very responsive to fix detected issues. My impression is that there is a rush to complete these units and quality standards are not what you would hope for new construction. For instance there was over a foot drop off from the cement patio to the back yard, the front door was not square and daylight was visible on one side. The shower wasn't completely caulked and kitchen tile had grout missing near exhaust fan. It remains to be seen if there are any roof leaks or other issues over the winter. In addition, it's a disappointment that the builder/sales agent wasn't more forthcoming about the low income housing requirement for new builds here in the county. I contracted out of state by zoom meeting and there was no mention by the sales person, nor indication on a map of the neighborhood about ADU's. I would have preferred to know this in advance. Parking has been an issue with some units possessing more cars than number of bedrooms. ... More

We had to trade for a spec home as the house we chose would not be ready as promised. Our lease was up and rent without a lease was an additional $800 a month. So I did not get my farmhouse sink and a couple of other upgrades I selected. But we do like the home we ended up with.

Sales person was very helpful, but my confidence in the team decreased as time went on. Many issues with house that showed lack of attention to detail and hurried sloppy work. Warranty team hopefully remains responsive and is on it. For the price of the home I expected frankly a better product w/o the crooked switch plates, miswired garbage disposal and dishwasher. Gas service went out for two days. Slow workmen on doing repairs. Hopefully things will improve over time but got to say it has been a source of stress and disappointment.

Lots of annoying little problems. The construction materials seem cheap and inferior.

Closed in September and I'm still dealing with items that were never completed. Took several weeks after closing to install a missing appliance. The quality of workmanship needs a great deal of improvement. After completion cleaning was poorly done and I'm still cleaning paint off of the floors and windows.

Lot of little issues that have surfaced after closing $1000 water bill we were charged resulting from negligence of landscaping

Disappointed with inability to make changes, even very early on (within a week of contract signing). We wanted to add a standard option and it could not be done. Rushed feeling at walk throughs. Too many problems to enumerate at first walk thru, final walk thru was rushed - under one hour. Should be able to make a 'punch list' of things needing correction over at least a month after moving in. It is impossible to see everything that is wrong during a rushed 'walk thru'. Yes we understand the warranty process which is over the first year, but obvious problems should be corrected quickly after moving in. Construction manager and sales people are very nice and helpful, but they are constrained by Del Webb / Pulte procedures. ... More

Overall, I'm satisfied with the home I bought. My biggest issue was the cleanliness of the home, after closing on the house and entering it for the first time. I was expecting a WOW factor, but instead, I came into a not so clean house!!! I won't get into all of the issues, but there were a few other issues with the house, that is taking a lot longer than expected! I think the overall workmanship of the house is fine, but it's the cosmetics of the house that is frustrating. Hopefully they'll get things taken care of soon, finish up other properties around me, and get the community center up and running, and things well be looking better. The only other thing is, there's lots of construction going on, and there's trucks coming and going all the time, so noise could be a factor for a few years! Lots of homes going up! ... More

Average builder, managers do not pay on details, poor communications from both.

They push way to hard to close when the home isn’t complete

Finish work very poor Community overbuilt for its amenity center

They rushed with the house to get it done with the quick move in homes and did not pay close attention to details.

Still waiting for repairs scheduled for late Oct. Dish washer doesnt dry the dish's, Whirlpool

Carlos, our final constructions manager was great.

Lack of attention to details and poor supervision of workmanship resulted in many issues of less than acceptable quality.

Significant delay in closing related to supply chain issues. Subcontractors quality not consistent. Not enough over site. Multiple issues that needed to be fixed. In home 1 month and many issues unresolved. Great community.

Had a supply chain disruption problem with cabinets throughout the home. Still waiting on some cabinet components!

What sold us on Sun City, Texas, was the community--the people, the amenity centers and the environment. The hope was that, for the price, the house would match the quality of the community. The house is nice, but not up to what one would expect for the price paid. 2x4 studs throughout. Wide spacing in the interior walls, which, at 10' of height creates a lot of flexing. Finishes, particularly painting, was poor and required repeated follow-up to make it right. No flexibility for any design changes other than with electrical features. The final product is comfortable, just not to the expecations of the price paid. ... More

You have to be a warrior to have shoddy workmanship during the build corrected. You MUST hire the services of an independent inspector to protect yourself, no matter how Pulte tries to talk you out of it. That said, once you survive the building process, it’s a great neighborhood.

From purchase to closing, we hit a lot of bumps a long the way making this the most stressful home purchase by far. Super rush to close and now after living in the home for 30 days, we see so many workmanship and material flaws and scars. When we start a list, we put it down as some of it is overwhelming. We'll see if Pulte follows through when it is submitted. On another note, how can they not "landscape" around the electrical and cable boxes at the front side lawn - they are an eye sore. We'll just leave it that way. Not on our dime. Also, wires hanging out of them since before closing and nothing is being done about after many requests. If you build with them, you must be there EVERYDAY to observe materials used and work being done - we were not because of distance. ... More

Had issues at the end of the process.

Once closing was done, it seemed that our concerns were not addressed.