Del Webb Reviews

This has been the most stressful event in our almost 46 years together other than deaths in the family and personal medical issues. We visited the build site almost every evening after the workers had left and, on almost a daily basis, were disappointed to observe incorrect installation, shoddy workmanship, damage done and food wrappers, cigarette butts, empty soda and beer cans laying around. The so-called “finishing touches” were far less pleasing than we expected, such that we paid to have the entire house repainted before we moved in. Our home inspector said “Your house is structurally sound but cosmetically it is a disgrace.” That said our salesperson was excellent and after our first Field Manager quit and his boss took over our ability to communicate concerns and get them resolved improved greatly. All in all, we are trying to move past all the negativity and make this house our home. ... More

The windows are foreign mfg and should fall under structural warranty due to that fact and fact that there operation is questionable from time of installation

building during Covid a challenge. Supply and labor issues throughout build. Inferior product at stages and difficult to get Del Webb to provide what was promised and expected. We felt it was necessary to watch them build and check on the work often. We love our home but the process was not easy or enjoyable.

I always heard great things about Pulte homes but never lived in one. Now that I own one and see the homes around me being built I have a different opinion. I don't understand why Pulte would use flat paint on the inside of the house. Also, the sides and bake of the house only have one or two panels of wood before the foam ,chicken. wire and stucco are applied. I am able to use a sharp object and with enough force poke it straight through the wall from the outside into the inside. Our electrical system is not operational in some parts of the home. We're in a great housing market and Pulte should benefit from this boom but not at the expense of the new home buyer. ... More

Love the design - Took longer than what was conveyed to me - No repairs have been done - finish work less than sub par

Sales persons jaded attitude, can’t get punch list completed

Ok house did inspection lots of things need to be fixed

While we completely understand the issues with labor and materials in this current environment, we don't understand why we were not proactively kept informed regarding delays. Unless we contacted our construction supervisor and pressed him for information, we were not informed about any changes in the schedule. There were too many things left undone in the house at closing.

Pulte has many built-in restrictions in their process and even contract. Literally all of your choices must be made in a single 2-hour session with the designer and once you sign off that day, you cannot add or modify any choices. It would not cost Pulte anything to simply allow a week for modifications. Also, in the contract itself it states you are not allowed to delay closing due to your punch list. This almost sounds illegal, but it is in the contract you sign. So make sure your read of the print, fine or otherwise.

Although our home was built very quickly, there was an obvious push to close at the end of 2021 before the new year even though both sides agreed there were numerous items not complete. After much discussion, we were told we had to close or pay a fine/lose the contract. Finally, after they considered it further, they agreed to push the closing out a week to complete most of the items.

If you are looking for a personal touch …this is not a custom builder. They have several properties being built at the same time so you are one of many waiting in line to have issues resolved

There were many delays ( which is quite common these days). However, the response to our questions and concerns were met with nasty and callous responses. Customer service needs to be improved.

We had great experiences with our sales person, Shioban. We had several items missing in our home delivery including our whole house humidifier and our lyric thermostat, which we caught after closing and have still not been resolved. We have a few people helping us resolve these issues but we have been here a month and a half and are still waiting on installation and replacement of several items.

This is a beautiful area which was part of the draw; however, I expected better quality for the price. I've lived here 2 months. Appliances are cheap. The washer (which I had no choice but to accept) doesn't work properly. It's been a week since the trouble was submitted and no response. So far, 3 doors (and counting) won't latch properly. Walkthrough items have not been resolved. I was told if I have them taken care of now, they won't come back for the one year walkthrough...doesn't seem right.

Buyer be ware!!!! What you see is not what your get!!! Sloppy workmanship, the builder masks issues like the electrical outlets, they make the holes for the electrical plates and when they put the plates on, they spray to cover the excess holes. However once you go to paint and take off the plates, u have exposed holes. Glass shower door has crack, MBR side of door has hole that was patched up. Sliding doors don’t lock properly. Customer service is slow to respond. And when they handle the matter one is stuck having to wait for the different vendors to come out and fix the problem. Example the sliding doors that had cut on the vinyl and scuffs, customer service said the vendor would call. It has been 1 1/2 weeks and the vendor has not called. Previously rate a review in which the homeowner was told if they wanted a custom home, then they should have had one built. Frankly for the type of money we wait, there is no reason for this sloppy work. Obviously the construction supervisor and the customer service supervisor who to my understanding also walks the property before closure we’re asleep on the job. ... More

The paint crew was sloppy. The house was not cleaned properly for move in. We love the floor plan. It is very comfortable. We love the neighborhood. People are very friendly and welcoming.

The details were I would receive weekly updates on the construction of my home. In the 1yr it took to build my home 52 weeks I received 9 updates. And i received 9 updates because it was me who contacted the project manager via text or e mail got an update. And know 2 months after closing I still have difficulty connecting with project managers or supervisors on specifics that need correction. Totally unacceptable

In house for over 2 months. Still missing a couple kitchen cabinet doors and a laundry room cabinet door Windows cracked and seals broken No sense of urgency to get things done after house closed

Be ready for a slow build

overall house is nice and an excellent floor plan. Quite disappointed in the LACK of craftsmanship and attention to details especially given the high price we paid for this home. Likewise, the warranty people have not been responsive to our calls and emails in a timely manner. The community is great, and people are very friendly. We feel welcome here.

Would appreciate more communication around work that still needs to be done.

Complete disclosure of surroundings union completion of my home was never shared. Too much building and construction on the land site when I moved in.

Basically, this was a bad experience that should have been exciting for this new chapter in our lives. Many mistakes were made with the add on's we purchased, and they seemed bothered that we wanted them fixed. We had to continually request and follow up on issues that had not been completed at closing. After a month we are still waiting for some of the items. The walls seem thin and we can hear everything going on from most rooms in the house. The light switches do not make a lot of sense to where they are connected.

do not accept three stars as acceptable. The company can do a lot better by staying in front of their subs, meaning stop unacceptable workmanship in its tracks , fix the issues in mid stream, so not to have to come back and repair the screw ups of subs.

extremely messy with paint, grout , 4 weeks with out irrigation or grass being cut, so far